Total 5 Junior Executive level Information Technology job vacancies in ermita metro manila

HICX is a leading worldwide provider of enterprise SaaS solutions for digital supplier management. Learn more about HICX

We are looking for a Junior Technical Support Analyst to assist our customers with issues they encounter, when using our products and services.

The Junior Technical Support Analyst is the first contact point for our customers, and plays a vital role ensuring requests are handled efficiently, and escalated to the correct team for further analysis. As you progress in the role your responsibilities will expand to include resolving customer queries, recommending solutions and guiding product users through features and functionalities.

You will start in Level 1 support where you will learn on the job about our systems and our processes. After 6-9 months you will then move into Level 2 support, where you will begin to specialise in specific parts of the system, and continue to provide the best possible support to our customers.

This role would suit a recent STEM graduate or someone with 1-3 years of experience in a similar support role. We are looking for people who are passionate about what we do, have a genuine interest in data, and are committed to a long term relationship with us. In return for this we will support you with on-going training and career development.

If you are keen to join a company in an exciting stage of growth, where opportunities are only limited by your ambition, apply now.

Responsibilities

• Review, triage and respond to customer queries in a timely and accurate way, via the help desk tool or by email
• Identify customer needs and help customers use specific features
• Assist Level 2 support on periodic status calls with our customers
• Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Document customer-specific processes
• Follow up with customers to ensure their technical issues are resolved
• Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends
• Gather customer feedback and share with our Customer Success, Engineering and Product Teams

• 1-3 years of experience in a Technical Support Specialist role, or business savvy and confident recent STEM graduate (BSc in Information Technology or relevant diploma is a plus)

• Work experience in the software industry
• Ability to quickly analyze and understand complex technical issues and break them down into smaller work packages
• Experience using help desk software (JIRA), documentation tools (Confluence), and other remote support tools
• Excellent communication and problem-solving skills
• Patience when handling tough cases is a must
• Multi-tasking abilities
• Applicants must be willing to work on a shifting schedule to support clients across different time zones.
• SQL or PostGres skills is a plus

• Work from anywhere - we are a fully remote company and we never place restrictions on locations.
• Flexible PTO - We offer 18 days of paid holiday per year + Public Holidays.
• Connect and socialize with the team during our company socials and off-site events.
• We celebrate special occasions with you - like your birthday! Additional PTO for all employees during their birthdays.
• Receive Competitive Pay - Our team makes sure to provide a highly competitive rate based on your skills and location.
• Work with a diverse, international team.
• Tons of amazing career opportunities in a fast-growing in-demand industry.

The Company

Founded in 2009, Cubic Telecom has grown to become one of the leading providers of connectivity solutions and analytics services that help vehicle and IoT device manufacturers manage and grow revenue streams. Fast paced, smart, ambitious, and continually seeking new, ideas. That’s us, is it you? At Cubic you will find an environment filled with energy and collaboration, where we set out every day to improve not just the world, but ourselves and each other.

The Role

We are looking for an energetic, enthusiastic Application Support Engineer who is committed to their work, and should be comfortable working in a fast paced, highly flexible environment. The role will be responsible for providing excellent technical support and customer service as part of our Level 2 support. This is based in the Philippines. The successful hire will work completely remotely

Responsibilities of this role:

• Coordinate with support and development teams to resolve application and system issues
• Design and maintain expertise in flow of application process and systems related to the company
• Administer and resolve applications issues, provide updates and perform technical root cause analysis (RCA)
• Supervise all alerts related to application and system procedures and provide services pro-actively
• Maintain good professional relationships with counterparts of engineering and customer support departments
• Perform technical root cause assessment and debug all issues on server domain, and availability of applications
• Coordinate with test department to assist in releases and deployments to various environments and production outputs (Change Management)
• Provide support and identify all issues and prepare appropriate internal documentation all issues and solutions.
• Manage all production system and recommend ways to optimize performance and provide solution to problems.
• Identify and provide workaround or resolutions ranging in complexity from medium to high based in the technical documents or recommendations from Level 3-4
• Follow ITSM processes and practices in delivery and meeting the KPIs and SLAs
• Keeping documentations/run guides of system configurations, user requests, and resolved issues is essential for effective IT management. For tracking the history of problems and solutions, which is crucial for future troubleshooting and system audits.
• Promote and Contribute to Delivery and ITSM process improvement . Recommend automation or process enhancements to streamline operations and improve response times.
• Monitor ticket volumes and resolution times to identify areas requiring attention or improvement.
• Maintain dashboards for real-time monitoring of IT services, providing actionable insights to IT management and operational leads.

Essential Experience and Qualifications

• Fluent English
• A degree level qualification in a technical discipline such as Computer Science or Software Engineering
• Knowledge and experience of administering or using Microsoft IIS
• Knowledge of Database technologies (Microsoft SQL Server) and working fluency in SQL
• Ability to diagnose & address application issues
• Working Knowledge of IT Hardware and Software
• Ability to learn and master employer-specific software
• Complex problem solving
• Written and verbal communication skills
• Customer Focused with excellent written and verbal communication and reporting skills
• Demonstrable ability to learn technical information, processes and applications quickly
• Excellent attention to detail and the ability to multitask and work effectively within a fast-growing organization
• Demonstrated ability to be flexible and take a proactive approach to problem solving

Desired Experience and Qualifications

• Experience with cloud infrastructure (Azure)
• Experience using tools like Postman to create and save simple and complex HTTP/s requests.
• Basic knowledge of programming concepts, preferable C#
• Experience in building effective relationships with development teams and clients

We are seeking a motivated Software Engineer & Open Source Contributor to join our Open Source Program Office (OSPO) team. This is an exciting opportunity for a passionate developer eager to learn and grow in the open source community. You will work closely with other developers to acquire new skills, contribute to open source projects, and become a successful open source contributor.   Your technical expertise in Python, Golang, Kubernetes, OpenStack, and related technologies will be instrumental in shaping the direction of our open source projects and products.

Responsibilities:

• Learning and Development: Work with senior developers to learn best practices, coding standards, and modern development techniques.
• Community Engagement: Participate in open source communities to build relationships, resolve issues, and contribute to software solutions.
• Collaboration: Collaborate with internal development and product management teams to integrate open source contributions into our products and services.
• Code Quality: Assist in ensuring that all open source contributions meet high standards of code quality, testing, documentation, and maintainability.
• Software Development: Help design, develop, and maintain features and services using Python and Golang.
• Open Source Contributions: Actively contribute to and maintain open-source projects, learning from and enhancing the community.
• Technical Growth: Develop your expertise in cloud-native architectures, containerization, orchestration, and other modern technologies.
   

The Junior Survey Programmer is responsible for programming market research studies against client materials with a goal to meet and exceed client expectations in terms of integrity of collected data, adherence to agreed timeline and budget. This individual also develops and implements “out of the box” solutions as needed. The programmer contributes to improving overall department efficiency by adhering to current best practices as well as contribute to creation of new best practices. This individual works closely with the other programmers and project managers and may work directly with clients on certain projects.

• Programmer maintains full responsibility for online survey development and thoroughly reviews client materials.
• Delivers high quality surveys against client’s materials.
• Works to resolve amendments during quality assurance/client testing phase.
• Strive to exceed the client’s satisfaction when programming:
• Proactively suggests design improvements to ensure panelist comprehension.
• Meets programming timelines.
• Resolves data issues in the timeliest and most complete manner.
• Works directly with the client on custom solutions.
• Prepare survey for deployment and sets up link to track progress in field.
• Work with Data Processing to meet client deliverable requirements, i.e., working on dashboards, specific data requirements etc.
• Contributes to improve processes by working on tasks assigned that increase capabilities, efficiency, skillset, and marketplace competitive advantage.
• Spend time reporting and receiving information to and from their manager and continues to learn the latest technologies in the data collections field.

LOOKING FOR FILIPINO AND PHILIPPINE BASED CANDIDATES

Position: Virtual Assistant

Work Hours: 40 hours per week (with at least 2-3 hours overlap with Pacific Time) 

Pay Range: 800 to 1250 USD per month

Type of Contract: Independent Contractor

Job Overview:

We are seeking a candidate who possesses a strong understanding of mobile applications and can think critically to provide support and conduct research. Additionally, the candidate should be comfortable performing various ad hoc tasks as a Virtual Assistant (VA), including customer support, compiling and analyzing user feedback, and conducting outreach research. The ideal candidate will be proactive, detail-oriented, and adept at multitasking in a fast-paced environment.

Duties and Responsibilities:

Daily Tasks:

• Respond to Instagram messages promptly and monitor Instagram for any mentions. Express gratitude to influencers for their mentions.
• Address any questions or bugs via email as they arise.

Weekly Tasks:

• Monitor Mixpanel Stats for key metrics such as Daily Active Users (DAUs) and downloads. Ensure onboarding and retention metrics appear reasonable across iOS and Android platforms.
• Review feedback collected through Typeform and identify top ideas for new features or bugs to address. Respond to users regarding issues that have already been resolved and/or get clarification on their requests.
• Monitor app store reviews, highlighting positive feedback and responding to negative reviews. Respond to additional reviews, where appropriate.
• Download and evaluate new screen time apps, assessing their features and functionalities (iOS only).
• Update existing screen time apps and familiarize yourself with any new features (iOS only).
• Monitor App Store keyword rankings for "screentime" and identify any new apps that have emerged (iOS only).

Ad Hoc Tasks:

• Research productivity influencers and craft personalized outreach emails about ScreenZen.
• Update the ScreenZen Wix webpage with new influencer videos and walkthroughs.
• Search for research papers and content related to screen time.
• Assist with administrative tasks such as email management, email drafting, meeting scheduling, and pre-meeting research.
• Generate Canva images for social media posts

Personal Tasks:

• Trip planning, booking, and research 
• Facilitate package returns as needed.
• Appointment scheduling, paying ad hoc bills like parking tickets

• At least 2 years of experience as a Virtual Assistant or Technical Support relevant to the role
• Familiarity with productivity tools like Mixpanel, Typeform, and Wix is a plus.
• Strong understanding of mobile applications, particularly iOS and Android platforms.
• Excellent communication skills, both written and verbal.
• Ability to work independently and efficiently manage time.
• Proficiency in conducting online research and synthesizing information.
• Detail-oriented with strong organizational skills.
• Comfortable multitasking and prioritizing tasks effectively.
• Proactive attitude and willingness to take on new challenges.