Total 242 Information Technology job vacancies in MANILA

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Customer Support team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast-paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter comfortable working with internal and external customers.

The Technology Operations Support Coordinator is responsible for working closely with the AGS Technology Analysts and the AGS Program Management Offices (PMO) teams to successfully support various activities critical to our AGS program’s day-to-day success. They will also support provisioning for ACUMEN IWP products. This position includes developing a strong partnership with all internal AGS teams and conducting tactical support on day-to-day technology related work efforts.

This role will provide superior customer service, timely record keeping of technology related incidents and service requests while offering a convenient central point of contact for AGS Technology teams.

Responsibilities

• Document, submit and/or monitor inquiry, incident and low complexity service request case tickets to the Technology Operations team and Partners via Salesforce.com
• Granting software licenses for Internal technologies and ensuring tracking of access requests
• Ensure all information and attachments relevant to the case are received prior to escalation
• Track new technology issues, updates and resolutions through Salesforce
• Triages tickets before reassigning to Tech Ops Analysts and Tech CoE
• Create, update and maintain all AGS Technology Operations support documentation as necessary
• Capturing and reporting out on technology SLAs and other defined metrics for continuous improvements.
• Assisting the AGS Technology Analysts in handling basic questions concerning functionality and configuration settings in the technologies utilized by the Program Management Office.
• Research and conduct basic troubleshooting on technology incidents and service requests to resolve issues prior to further escalation to the AGS Technology Analysts or VMS Partners.
• Initial Testing and Quality Assurance (QA) activities on technology incidents and service requests as needed.
• Coordinates VMS outages globally.

Schedule: Monday – Friday (09:00 AM - 06:00 PM AEST)

1-year contractual employment

What are we looking for?

Skills Required:

• 3-5 years of experience in application engineering, software development, or a similar role.
• Proven experience in customizing and implementing software applications.
• Powerautomate skills and Microsoft 365 suite
• Proficiency in programming languages such as Java, Python
• Experience with SAP modules, or HRMS tools

What will you do?

The Application Developer will be responsible for designing, developing, and maintaining software applications that meet the specific needs of our clients and internal teams. This role requires a blend of technical expertise, problem-solving skills, and customer-facing experience to ensure that our software solutions are both effective and user-friendly.

Application Customization and Implementation:

• Work closely with clients and internal stakeholders to understand their specific requirements.
• Customize and configure software applications to meet those requirements.
• Oversee the deployment of software applications and ensure they integrate smoothly with existing systems.

Technical Support and Troubleshooting:

• Provide ongoing technical support to clients and internal users.
• Troubleshoot and resolve any issues related to software applications.
• Work with the development team to address bugs and implement fixes.

Power Automate Integration:

• Create, configure, and manage automated workflows using Power Automate.
• Integrate Power Automate with other Microsoft 365 services and third-party applications.
• Apply knowledge of connectors, triggers, and actions within Power Automate.

Testing and Quality Assurance:

• Develop and execute test cases to ensure the functionality and reliability of applications.
• Document testing procedures and outcomes.\Ensure that all applications meet company quality standards before release.

Documentation and Training:

• Create and maintain detailed documentation for software applications.
• Provide training sessions and user guides to help clients and internal teams utilize the software effectively.

Product Improvement:

• Collect feedback from users and clients to identify areas for improvement.
• Collaborate with the product development team to suggest and implement new features.
• Stay up to date with industry trends and emerging technologies to ensure our applications remain competitive.

Join the awesome team and enjoy these benefits & perks:

• Hybrid (2 days/ week, Office-based, 3 days/week, Home-based)
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

We're a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world. With over a decade of experience, we specialize in premium resourcing and productivity solutions. in the world. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary:

Deploy release of new technologies as well as design, install, configure, maintain and integrate system testing performance of PC/server operating systems, related utilities and hardware.

What you will be doing:

• Installs, maintains and upgrades internal computer software systems used for designing and developing company products.

• Perform vulnerability remediation on servers

• Proposes and implements system enhancements that will improve reliability and performance of system.

• Monitors usage and performance.

• Trains personnel on system usage.

• Troubleshoots server, software and hardware issues.

• Researches, evaluates and recommends software and hardware products.

• Researches and develops ways of automating workflows.

• Other related duties assigned as needed.

What you bring:

• Must Have: experience in CyberArk Administration (Back-end) or any Privileged Access Management software

• Must be amenable to work on a night shift

• Must be amenable to work on a Hybrid setup (Twice a week onsite). Office location is at Ecoplaza Bldg, Makati City (near Magallanes MRT Station, EDSA)

• College undergraduates and Non-Bachelor's Degree holders with relevant work experiences are welcome to apply

• Ability to establish and maintain effective working relationships with employees, vendors, clients and public

• Knowledge in PowerShell Scripting

• Knowledge in ServiceNow

• experience in Linux (CentOS/RedHat) System Administration

• experience in Windows System Administration

• Experience with SaltStack and/or Ansible 

• Basic network troubleshooting including OS level packet captures (pcap/tcpdump)

• Knowledge of multiple operating systems and related utilities and hardware

• Knowledge of storage management, TCP/IP, network monitoring and tools and technical writing principles and practices

What we offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary

Responsible for all aspects of assigned technical projects. Projects may be focused on development of new or upgraded products and services, internal information system-specific projects that may involve development or enhancement of internal applications, technology integration and/or infrastructure environment build-out, delivery by service teams for outsourced solutions to external clients or delivery of new or enhanced products and/or services to improve customer satisfaction through use of technology.

What you will be doing

• Plans and coordinates all aspects of technical projects from initiation through delivery.
• Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed.
• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.
• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.
• Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.
• Identifies needed resources for projects, defines and assigns major project roles.
• Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope.
• Assigns and monitors work of project team providing technical and analytical support and direction. Interfaces with external clients or field-based employees on technical matters as needed.
• Manages project risks, issues/problems and activity progress to ensure project goals, e.g., deadline, scope and quality are achieved. Assists with problem resolution or risk mitigation as needed.
• May manage the integration of vendor/subcontractor tasks and track and review vendor/subcontractor deliverables, if appropriate for the project.
• May include customizing base products to meet client requirements, system integration with other FIS or third-party products or consulting projects and engagements.
• Serves as liaison between technical and non-technical teams, in internal organizations as well as in client and vendor/subcontractor organizations to ensure all project targets and requirements are met.
• Delivers informational and decision-seeking presentations to technical and business groups in FIS and/or in client organizations.
• Conducts project closure activities to formalize and communicate the project acceptance, handover documentation and ongoing activities to accountable teams and complete a post-implementation review to identify areas of improvement.
• May directly oversee employees assigned to manage specific project that have a distinct beginning and end. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
• Identifies project management coordination process gaps or areas for improvement, recommends and implements solutions.
• May work at client sites from time to time requiring some travel.
• Other related duties assigned as needed.

What you bring :

• Minimum of 8 years’ experience required.

• Experience on most of these types of projects but focus should be on 1-4.

1. SDWAN

2. Migration Network Hardware Refresh

3. Network Application (Upgrade, Integration, Deployment)

4. Voice: Cisco / 8x8 Cloud Calling 

5. Infrastructure / Network  (Deployment, Consolidation, Refresh)

6. Voice: Cisco / 8x8 Cloud Calling

7. CoS

8. Managed Security Services

9. Cloud Migration

10. CITRIX

Nice to have skills/tools/experience/certification : 

1. Project Management Certification (Prince2, SAFE, PMP, Etc.)

2. PM Tools experience

3. JIRA

4. Planview

5. SNOW

6. Microsoft Project

7. Microsoft office tools

•Bachelor’s degree in computer science, management information systems or business administration or the equivalent combination of education, training, or work experience. PMP (Project Management Professional) certification may be required.
• Extensive knowledge of project management standards, processes, procedures and guidelines
• Knowledge of the industry project management best practices, i.e., Project Management Body of Knowledge (PMBOK)
• Knowledge of various types of IT project methodologies and life cycles, e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation and the correct project application
• Knowledge of financial services industry
• Knowledge of company’s products and services
• Advanced skill in the use of project management software to manage projects, e.g., MS Project and auxiliary tools, such as earned value database, audit tools, project repository, including risk, issues and action items database, SLIM Estimate, Metrics and Control, PlanView, Platinum Process Continuum
• Demonstrated skill in managing project budgets and timelines
• Skill in the use of negotiation techniques to reach agreement when there are widely-differing viewpoints
• Excellent analysis, problem-solving, team, conflict management and time management skills
• Excellent verbal and written communication skills
• Ability to interact effectively with executive level clients
• Ability to set clear expectations, manage team performance and build high morale among team members
• Ability to maintain confidentiality and carry out assignments that are sensitive in nature

What we offer you

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
 

WHAT YOU WILL DO:

• Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)

• Interacts with product managers and/or users to define system requirements and/or necessary modifications.

• Participates in software design meetings and analyzes user needs to determine technical requirements.

• Write technical specifications based on conceptual design and stated business requirements.

• Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.

• Completes documentation and procedures for installation and maintenance.

• Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.

• May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.

• May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.

• Other related duties assigned as needed.

WHAT YOU WILL BRING:

• Open for both Manila and Cebu applicants. At least 5 years overall experience in Development; at least 2 years in ServiceNow Development.

• Strong knowledge in ServiceNow Administration and configuration.

• Strong knowledge in Scripting within ServiceNow including Client scripts, Business rules, Script includes, UI Policy, Notifications, UI Actions and Access controls.

• ServiceNow Development , ServiceNow integration experience

• Must be willing to work on either morning or mid shift

• Must be willing to work on a Hybrid setup (currently 2-3 times a month)

• College Undergraduates / Non-Bachelor's Degree holders with relevant experiences are welcome to apply

• Knowledge and working experience with implementation/customization in ITSM modules.

• Work experience in developing Service Catalogs

• Work experience in working on automations and integrations in ServiceNow with API’s and others

• Working experience in implementation of ITBM , ITOM, ITCM within ServiceNow is an added advantage.

• Good communication skills

• Ability to work with stakeholders and come up with technical requirements and design.

• Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business

• Knowledge of financial services industry

• Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development

• Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma

• Knowledge of banking practices, regulations and operations within assigned line(s) of business

• In-depth understanding of design patterns and their application

• Fluency in developing and understanding sequence diagrams, class models, etc.

• Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.

• Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Ability to persuade and influence others on the best approach to take

• Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed

• Positive outlook, strong work ethic, and responsive to internal and external clients and contacts

• Willingly and successfully fulfills the role of teacher, mentor and coach

• May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices

WHAT WE OFFER:

• A competitive salary and benefits including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

To be able to provide full cycle implementation, consulting, configuration, training, installation and support for clients using Microsoft Dynamics 365.

• Manage, lead, and guide a team of experienced developers.
• Enhance/Customize D365 based on customer requirement.
• Enhance F&O reports using legacy SSRS or Electronic Reporting (ER)
• Design integration on Cloud hosted environment (SaaS) using the Azure platform.
• Perform related duties as assigned.
• Ensure effective leadership is implemented when managing a team or project team.

EMPLOYMENT TYPE: Full time, permanent position 

WORK SCHEDULE:  9 AM to 6 PM

WORK LOCATION: Hybrid (mix of work from home and minimum 2x a month onsite). Office address is in BGC, Taguig City 

LOOKING FOR FILIPINO CANDIDATES CURRENTLY RESIDING IN THE PHILIPPINES.

Position: Project Manager with Agile and Software Development Expertise

Working Hours: Full-Time Mon - Friday 9:00 am - 6:00 pm EST

Holidays: US Regular Holidays; PTO can be requested on a need basis

Salary: $900 - 3500 (depending on experience and client’s final offer)

About the Role:

We are seeking an experienced Project Manager with a deep understanding of the entire software development lifecycle and a strong background in Agile methodologies. The ideal candidate will have the capability to implement Agile practices effectively and possess a certification such as Scrum Master (preferred). The Project Manager will be responsible for managing software projects, ensuring that Agile methodologies are followed, and utilizing tools like Trello or Jira to track project progress.

Key Responsibilities:

• Oversee the entire software development lifecycle, from planning to deployment.
• Implement and manage Agile methodologies, particularly SCRUM, within development teams.
• Utilize project management tools such as Jira or Trello to track and monitor project progress.
• Collaborate with cross-functional teams to ensure successful project delivery.
• Provide guidance and support to development teams, ensuring adherence to Agile practices.
  

• Has at least 4-5 years of relevant experience performing the same role as a Project Manager
• Has extensive experience in software development projects, specifically with PHP, Laravel, Vue.js, and MySQL databases.
• Strong knowledge and experience in Agile methodologies, with a focus on SCRUM.
• Proficiency in using project management tools such as Jira or Trello.
• Experience in integrating third-party services, including payment systems and other APIs.
• Scrum Master certification or equivalent is a plus.
  

Preferred Experience:

• Experience with PHP, Laravel, Vue.js, and MySQL databases.
• Proven ability to integrate third-party services and APIs.

Who You'll Work With

We are experiencing tremendous growth and have an immediate need for a self-motivated Pre-Sales Network Systems Engineer to provide pre-sales technical support for our customers and prospects in the Philippines.

The Systems Engineer is a critical component of the Arista Sales team. The main responsibility of the Systems Engineer is acting as a trusted advisor to our customers and prospects to identify opportunities, gather requirements and design creative solutions.

Responsibilities:

• You will partner with the Arista Account Managers to understand customer pain points and conduct white board network architectural reviews in addition to conducting Arista product presentations of Arista’s Open Networking Data Center and Cognitive Campus (including Wifi) networking solutions, CloudVision (Network Automation), Security (Network Detection), Endpoint Security and Real-time Fabric Monitoring solutions.
• You will architect, design and propose Arista Data Center & Campus network solutions using leaf-spine architectures (VXLAN, EVPN) and network overlays to capture additional sales.
• Perform hands-on tests to validate customer proof-of-concept setups, Data Center and/or Campus network designs, and network deployments using new products and features.
• Put together design guidelines and recommend improvements to customers for the networks they supported.
• Partner with Sales Team to respond to RFP/RFQs.
• Provide feedback to Product Management and Engineering.
• Represent Arista at SDN and Open Networking industry events and conferences.
• Keep up-to-date on competitive solutions, products, and services.
• Author white papers on technology and products.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
 

What You Will Do:

• Provides desk-side assistance in resolving technology support issues.

• Performs installations, repairs, upgrades, backups and other maintenance tasks.

• Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required.

• Utilizes soft skills and troubleshooting skills to resolve client issues and questions.

• Asks probing questions to gather relevant information on routine and complex calls.

• Uses effective listening skills to develop understanding of client questions or issues.

• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.

• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• Maintains passwords, data integrity and file system security for the desktop environment.

• Communicates highly technical information to both technical and nontechnical personnel.

• Recommends solutions including new acquisitions and upgrades.

• May participate in development of information technology and infrastructure projects.

• May have expertise in commonly used business applications.

• May handle phone and email assistance as well.

• Other related duties assigned as needed.

What You Will Bring:

• Must have skills/experience: Troubleshooting of ATM (Hardware and Software

• Must be amenable to work on a Hybrid setup (Twice a week onsite). Office location is at Ecoplaza Bldg, Makati City (near Magallanes MRT Station)

• Must be amenable to work mostly on a night shift

• Ability to verbalize or express complex technical concepts effectively in writing and overall excellent communication and customer interface skills

• Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network ( e.g., resetting password, bouncing PU, resetting remote devices

• Knowledge of basic problem resolution and escalation practices

• Ability to provide appropriate level of support and guidance with FIS applications and procedures

• Effective use of listening skills to develop an understanding of client inquiries and problems

• Excellent team player

• Self-motivated to learn new technology and new ways to deliver support

• Shows enthusiasm when providing technical support

• Stays up-to-date with latest technology

• Problem Solving and critical thinking skills

What We Offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Customer Support team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.

Responsibilities:

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.

• Coordinate closely with Engineering and Product Management on all product issues & releases

• Develop positive customer and cultural relations.

• Assist in the translation, maintenance, and updating of technical documentation associated with the product line.

• Support other strategic initiatives as needed.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will Be Doing:

• Provides 24 x 7 on-call support for all assigned production-related systems.

• Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface.

• May conduct code-level software analyses to identify root cause of bugs and/or system modifications as needed.

• Interfaces with internal clients, vendors, managers, IT and Product Development to resolve problems.

• Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary.

• Assists in documenting current policies and procedures.

• Represents team on cross-functional teams for production, support and development activities.

• Performs specialty production processing.

• Learns, understands, implements and utilizes SOX (Sarbanes-Oxley) and security regulations.

• Performs monthly and quarterly SOX testing.

• Interacts with internal departments to deliver solutions.

• Interprets and presents data and conclusions to management as needed.

• Improve methodologies used in the job.

• Other related duties assigned as needed.

What You Will Bring:

• Must have skills/tools/experience - Troubleshooting SQL database, scripting, analyzing character limits, stored procs. A lot of our algorithms are SQL code based.

• Nice to have skills/tools/experience - Windows servers, browsers, network connections, security permissions from group policies down to the application permissions,

• Must be amenable to work either mid shift or night shift (shifting between the two)

• Must be amenable to work on a Hybrid setup (twice a week onsite). Office location is at Ecoplaza Bldg., Makati City (near Magallanes MRT Station, EDSA)

• College Undergraduates or Non-Bachelor's Degree holders with relevant experience are welcome to apply

• Knowledge of the basic principles, processes, phases and roles of application development methodologies

• Knowledge of a wide range of interface design, development and debugging tools, techniques and methodologies

• Knowledge of testing tools and quality control requirements

• Knowledge of programming languages

• • Knowledge of primary database engines with a demonstrated ability to write complex queries for data validation and troubleshooting

• Demonstrated knowledge of company products and services

• Excellent analytical, problem-solving and time management skills

• Ability to successfully manage multiple concurrent tasks

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Ability to work well in a fast-paced, high stress team environment

• Ability to work independently and intuitive ability to prioritize assignments

• Must be dependable and able to meet and fulfill obligations

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Willingly shares relevant technical and/or industry knowledge and expertise with other resources

• Must be highly flexible and adapt to changing priorities

• Must be extremely detail-oriented and thorough in completing tasks

• Willing to take on responsibilities and challenges

What We Offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary

The role requires an experienced, high caliber mainframe developer with good functional and technical engineering skills/ product knowledge to work with business stakeholders and key suppliers to deliver change to agreed time, quality and cost parameters.

WHAT YOU WILL DO:

• Provides application software development services or technical support typically in a defined project.

• Develops program logic for new applications or analyzes and modifies logic in existing applications.

• Codes, tests, debugs, documents, implements, and maintains software applications.

• Maintains, tests, and integrates application components.

• Makes recommendations towards the development of new code or reuse of existing code

• Ensures system improvements are successfully implemented.

• Demonstrates an understanding of FIS systems and the financial services industry.

• Analyzes requirements and translates business requirements into product designs.

• Writes technical specifications and other forms of documentation.

• Suggests technical alternatives and improves/streamlines processes and systems.

• Completes project assignments and special projects commensurate with job expectations.

• Conducts planning, analysis, and forecasting activities to plan projects and tasks.

• May participate in component and data architecture design, performance monitoring, product evaluation and buy vs. build recommendations.

WHAT YOU BRING:

• 5 years of experience in application development with Cobol, JCL, VSAM, CICS

• Knowledge on Banking/Lending domain

• Systematics ALS experience would be an added advantage

• On-call production support experience would be an added advantage

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors.

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers.

WHAT WE OFFER YOU :

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

As a Software QA Lead, you will be responsible for ensuring the highest quality of our software while leading a team of Software QA Engineers across multiple projects. This role requires at least 9 years of relevant experience in software testing and development. As a Software QA Lead, you will be responsible for developing comprehensive test plans and strategies tailored to each project’s requirements. Your leadership will be pivotal in managing and prioritizing testing activities, ensuring efficient resource allocation and timely delivery of results. Reporting directly to the QA Manager, you will monitor test progress and outcomes, providing clear and concise reports to stakeholders.

Beyond managing day-to-day QA operations, you will champion continuous improvement initiatives within the QA team, promoting best practices and fostering a culture of excellence. Your role will also involve mentoring and conducting knowledge transfer sessions to empower team members and promote professional growth. To excel in this role, you must stay abreast of industry trends and emerging technologies in software testing, applying this knowledge to drive innovation and efficiency within our QA processes.

Job Responsibilities

• Understand and analyze business requirements and specifications
• Define appropriate test plan and test strategy
• Plan, estimate and prioritize testing activities
• Create comprehensive test scenarios, test cases and test data
• Create a comprehensive proof of tests
• Identify, record, and document defects accurately and correctly
• Track reported defects and discuss and collaborate with the engineering and product team
• Perform UI, sanity, functional, regression, component, and end-to-end testing
• Track and provide an accurate status report of all testing activities
• Conduct QA Review of test cases and test results to ensure the quality of team deliverable and 100% test coverage
• Collaborate with the QA team to Identify initiatives for process standardization, best practices and continuous improvement
• Collaborate with the development or product team to discuss concerns, clarify issues, etc
• Explore and create Proof Of Concept on testing tools, testing methodologies, etc.
• Conduct risk, impact and root cause analysis
• Monitor and guide the QA team all throughout the testing activities such as: finding the root cause of a defect, identifying testing strategy, etc.
• Ensure that the content of all testing documents are up-to-date
• Act as Point of Contact for changes in requirements, clarifications, etc. to assigned projects
• Conduct KT sessions to juniors/new joiners/colleagues
• Inspire and challenge the QA team to set a can-do attitude
• Mentor and guide the QA team for their growth professionally
• Participate in the performance reviews of colleagues in the project under test
• Be involved in the screening of QA Applicants

Technical Requirements

• 9+ years experience in software testing and development
• 3+ years experience as a software QA lead
• Proven experience of mobile and web quality testing and product release
• Able to quickly learn custom development frameworks and new technologies
• Solid experience of Agile software development and other software methodologies
• Hands-on experience in: Requirements analysis, Test planning, Test designing, Test case detailing and Defect tracking
• Extensive experience in writing clear, concise and comprehensive test plans and test cases
• Extensive experience in defect reporting, tracking and management
• Extensive experience in testing web and mobile applications
• Experience working with database operations
• Experience working with API calls
• Experience in working with different test frameworks such as BDD, TDD, etc
• Experience working with various testing and test management tools (e.g. Azure, TestRail, Qase, etc)
• Experience working with various database operation tools (e.g. MS SQL, My SQL, Mongo DB, etc)
• Experience working with various project management tools (e.g. JIRA, Azure, etc)
• Experience working with various defect tracking tools (e.g. JIRA, Azure, etc)
• Able to work on change in requirements and short deadlines under minimum supervision
• Strong knowledge of software QA methodologies, tools and processes
• Quick understanding of the functionality of the application under test
• Extensive knowledge and experience on the different types of testing such as manual, functional, integration, regression, smoke, sanity, UI, cross browser, security, performance, black box, white box, etc.
• Extensive knowledge of the SDLC and STLC
• Out of the box thinking to test and break the application under test
• Experience with any automated and / or performance test tools is a plus
• Degree in computer science, information technology or relevant field a plus

Non Technical Requirements

• Strong verbal and written communication skills
• Ability to collaborate with cross-functional teams
• Strong analytical and problem-solving skills 
• Critical thinker and detail-oriented
• Time Management & Organization Skills
• Can work under minimal supervision and committed to deliver what is required
• GREAT Attitude: An attitude to ‘test to break’, detail orientation, willingness to learn (tools, processes, methods) and suggest process improvements
• Drive/Passion (goal getter and self-starter)

Managerial Requirements

• Clear understanding of the needs of the business

• Able to elaborate and explain testing estimates, testing strategies and techniques used by the team
• Able to identify critical and non critical tests, as well as technical limitations
• Able to report on test and team progress concisely and informatively
• Able to mentor, guide and inspire colleagues

Work from Anywhere Setup

Note: This is a hybrid-Work From Home opportunity. Regular in-person meetings may be scheduled for key projects and deliverables.

About Anytime Mailbox

Anytime Mailbox, a worldwide trailblazer in the virtual mailbox industry, enables individuals, small businesses, content creators, and digital nomads to establish a real street address with a mailbox at over 2,200 locations across the planet. A virtual mailbox eliminates having to be at a physical location to get postal mail while ensuring you'll never miss your mail. With our easy-to-use app, clients can view and manage their postal mail & packages from anywhere in the world and decide whether they want their mail forwarded, scanned, shredded, or thrown away.

We are genuinely decentralized. Embracing work at home since 2013, we appreciate the value of a flexible schedule and work-life balance. We trust our team members to achieve our common goals that have enabled consistent, rapid promotion from within, long-term relationships, and 100% job satisfaction. Because we are at the starting point of our clients' endeavors, our diverse team members enjoy a shared sense of excitement in solution building. Want to join a team enabling our clients to achieve their dreams? 

Our Culture

Our company culture is focused on creating a sense of family within our team. We believe that by fostering a supportive and collaborative environment, our employees are better able to thrive and achieve their goals. From company-wide events and team-building activities to daily check-ins and one-on-one meetings, we prioritize open communication and support for our team members.

We strive to create a workplace where everyone feels valued and supported, regardless of their background or experience. Our commitment to diversity and inclusivity extends beyond just hiring practices - we work to ensure that our culture and policies reflect our values and promote a sense of belonging for all.

If you're looking for a workplace that feels like family, where you can work with a team that supports and uplifts each other, then we encourage you to apply today. Let's work together to create a workplace culture that fosters growth, collaboration, and success for all.

Apply today and let's see how we can work together to achieve great things!

Reports directly to the Software QA Supervisor and responsible for implementing and developing the test automation infrastructure of the Quality Assurance team, involving test automation development, establishing coding standards and best practices for test automation, analysis and discovery of tools, and maintaining the test automation environment where the test scripts will run on. To ensure sufficient overlap with functional and cross-functional team members globally, this position reports on a flexible night shift schedule (usually 8pm to 4am PHT, adjusted to 8pm to 5am PHT when Daylight Saving Time ends) and is eligible for night differential pay.

What you'll be doing:
Implementation of tools, standards and best practices 

1. Implements best practices for test automation and shares it with the team. 
2. Works with the Test architect to design and implement the Automation framework.
3. Develops and implements automation test planning and strategy.

Automation environment maintenance 

1. Maintains and oversees the status of the test environments along its test data.
2. Ensures that the test environments are functional and caters to the needs for test automation.

Test Case Automation 

1. Designs and develops automated test scripts using standard automation tools and frameworks.
2. Conducts code reviews on teammates' pull requests.
3. Maintains and updates automated test scripts.
4. Plans automated suites to support project teams during regression testing.

Software Quality Assurance Exercise

1. Collaborates with teammates to establish internal processes and best practices for Software Quality Assurance.
2. Proposes and implements process improvements that could benefit not just the QA team, but the project team as well.
3. Allocates work, estimation, along with script development, within the automation team.
4. Stays up-to-date with the new testing tools and test strategies.

Cross-Functional Agile Collaboration

1. Participates in agile ceremonies like scrum meetings, sprint planning, project retrospectives and provide personal input and feedback.
2. Attends production or live deployments and monitors deployment status after performing sanity testing.
3. Creates a recording of user documentation of configurable components or any related functionalities for business users or as needed.
4. Collaborates remotely with cross-functional teams in the United States, Philippines, and India, including developers, product managers, and manual test engineers, to ensure the delivery of high-quality software.
5. Collaborates with the development team to integrate automated tests into the continuous integration/continuous deployment (CI/CD) pipeline.

Software Test Life Cycle Management

1. Executes test cases and/or scripts, including thorough regression tests, white or black box testing of new and existing functionalities, and manual execution of end-to-end scenarios.
2. Assesses scope of testing and create test suites in Zephyr for JIRA.
3. Reviews and collates test cycle metrics, including test progress, test results, defects found, overall testing status and potential risks, and reports to project stakeholders.
4. Investigates and debugs test failures, provides detailed reports and collaborates with the development team to resolve issues promptly.

Other Duties and Responsibilities

1. Performs other duties that maybe assigned from time to time.

What you bring to the table:  

• Bachelor’s degree in computer science, Engineering, or a related field.
• Minimum of four (4) to six (6) years of experience as a Test Automation Engineer or in a similar role.
• Must have experience in test automation tools such as Selenium, Playwright, TestComplete, JUnit, TestNG, REST Assured, Cucumber, etc.
• Must have a solid understanding of software testing principles, methodologies, and best practices, and be accustomed to Agile Development.
• Must be familiar with CI/CD concepts and tools and performance testing and security testing.
• Must be able to work a flexible night shift schedule (typically 8pm-4am PHT, adjusting to 8pm-5am PHT after Daylight Saving Time ends).

The Accountant will work together with the ASEAN Finance Team and Asia Shared Service Centre (SSC) to support the Philippines business by managing the day-to-day finance operations, delivering timely reports and analysis.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Working with ASEAN Finance team and Asia Shared Service Centre (ASSC) closely to ensure the financial record is maintained correctly and timely included :

• Ensure Revenue and Cost are recorded correctly, and intercompany billings are performed.
• Compliance in accordance with Group guidelines and timely release of accruals, if any.
• Support Intercompany transactions for Philippines incl. agreements, invoicing, resolving mismatches and cash settlements.
• Review Balance Sheet items and ensure reconciliation is performed timely.
• Ensure adherence to accounting principles and best practices and maintain a strong system of internal controls.
• Handle local statutory compliance matters such as corporate secretarial, audit, and taxation.
• Ad hoc queries / requests from various stakeholders.
• Assistant Manager title can be considered for candidates who are more qualified. 

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

We are seeking a motivated Software Engineer & Open Source Contributor to join our Open Source Program Office (OSPO) team. This is an exciting opportunity for a passionate developer eager to learn and grow in the open source community. You will work closely with other developers to acquire new skills, contribute to open source projects, and become a successful open source contributor.   Your technical expertise in Python, Golang, Kubernetes, OpenStack, and related technologies will be instrumental in shaping the direction of our open source projects and products.

Responsibilities:

• Learning and Development: Work with senior developers to learn best practices, coding standards, and modern development techniques.
• Community Engagement: Participate in open source communities to build relationships, resolve issues, and contribute to software solutions.
• Collaboration: Collaborate with internal development and product management teams to integrate open source contributions into our products and services.
• Code Quality: Assist in ensuring that all open source contributions meet high standards of code quality, testing, documentation, and maintainability.
• Software Development: Help design, develop, and maintain features and services using Python and Golang.
• Open Source Contributions: Actively contribute to and maintain open-source projects, learning from and enhancing the community.
• Technical Growth: Develop your expertise in cloud-native architectures, containerization, orchestration, and other modern technologies.
   

We are seeking a motivated Software Engineer & Open Source Contributor to join our Open Source Program Office (OSPO) team. This is an exciting opportunity for a passionate developer eager to learn and grow in the open source community. You will work closely with other developers to acquire new skills, contribute to open source projects, and become a successful open source contributor.   Your technical expertise in Python, Golang, Kubernetes, OpenStack, and related technologies will be instrumental in shaping the direction of our open source projects and products.

Responsibilities:

• Learning and Development: Work with senior developers to learn best practices, coding standards, and modern development techniques.
• Community Engagement: Participate in open source communities to build relationships, resolve issues, and contribute to software solutions.
• Collaboration: Collaborate with internal development and product management teams to integrate open source contributions into our products and services.
• Code Quality: Assist in ensuring that all open source contributions meet high standards of code quality, testing, documentation, and maintainability.
• Software Development: Help design, develop, and maintain features and services using Python and Golang.
• Open Source Contributions: Actively contribute to and maintain open-source projects, learning from and enhancing the community.
• Technical Growth: Develop your expertise in cloud-native architectures, containerization, orchestration, and other modern technologies.
   

1. Ensures technical services (concrete trial, tank maintenance, etc.) performed are efficiently conducted to maximize, if not eliminate, post application and post service customer complaints.

1. Conducts concrete trials and ensures the concrete samples from trials are carefully handled. Actively conducts or witness testing on the samples from trial to be correctly tested.

1. Conduct installation and preventive maintenance of admix dispenser equipment and storage tanks loaned to customers. 

1. Attends technical training and performs actual product application workshops and demonstration.

1. Cleans and maintains tools and test equipment in proper working order; maintains good housekeeping in his area of responsibility to ensure safety.

1. Support in-house product testing and sample preparation for third party test.

1. Support local implementation of new application techniques.

1. Maintain quality and integrity of all related products by giving feedback regularly to Technical Support Manager and/or Technical Supervisor.

1. Acts as the technical support of the Sales team to assess causes and determine possible remedies of the issues.

1. Reports and update daily schedule and task to Technical Supervisor. Provide technical reports to technical supervisor for review on site activities and testing as required by customers. Give summary of monthly activities.

1. Adheres to the SPI established Quality & Environmental Management System and Quality Policy.

1. Actively participates in all SPI projects regarding quality and the environment and fully supports and acts in accordance with the company policy.

1. Comply with necessary ISO procedures in accordance with ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018.

1. Strictly complies with company policies, systems and procedures, work rules and regulations.

1. Performs other responsibilities that may be assigned from time to time by the immediate superior.

• Ensures technical services (concrete trial, tank maintenance, etc.) performed are efficiently conducted to maximize, if not eliminate, post application and post service customer complaints.

• Conducts concrete trials and ensures the concrete samples from trials are carefully handled. Actively conducts or witness testing on the samples from trial to be correctly tested.

• Conduct installation and preventive maintenance of admix dispenser equipment and storage tanks loaned to customers. 

• Attends technical training and performs actual product application workshops and demonstration.

• Cleans and maintains tools and test equipment in proper working order; maintains good housekeeping in his area of responsibility to ensure safety.

• Support in-house product testing and sample preparation for third party test.

• Support local implementation of new application techniques.

• Maintain quality and integrity of all related products by giving feedback regularly to Technical Support Manager and/or Technical Supervisor.

• Acts as the technical support of the Sales team to assess causes and determine possible remedies of the issues.

• Reports and update daily schedule and task to Technical Supervisor. Provide technical reports to technical supervisor for review on site activities and testing as required by customers. Give summary of monthly activities.

• Adheres to the SPI established Quality & Environmental Management System and Quality Policy.

• Actively participates in all SPI projects regarding quality and the environment and fully supports and acts in accordance with the company policy.

• Comply with necessary ISO procedures in accordance with ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018.

• Strictly complies with company policies, systems and procedures, work rules and regulations.

• Performs other responsibilities that may be assigned from time to time by the immediate superior.

Job Description

• This role is for residents in the Philippines only
• Collaborate closely with senior stakeholders and commercial team to understand business requirements and effectively translate them into technical requirements for the development team
• Planning and documenting comprehensive technical specifications for features or system design, ensuring a clear roadmap for development and implementation
• Supporting, guiding and directing the development team in all aspects of the software development life cycle, including design, development, coding, testing and debugging to deliver high quality solutions
• Writing testable, scalable and efficient code, leading by example and setting coding standards for the team
• Conducting code reviews and providing constructive feedback to the team to ensure code quality
• Work hand in hand with the team to create and deploy web-based applications for our enterprise clients
• Collaborating with cross functional teams to align technical solutions to business goals
• Identify opportunities to create business value and improve the user experience, based on user research

Who we are looking for:

• Desire to learn and adapt to new technologies
• A strong team player and ability to lead team
• Detail-oriented, analytical and love solving problems
• Strong communication skills
• Ability to work in a fast-paced environment
• Excellent time and project management skills

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

The LMS Administrator is primarily responsible for tailoring the LMS to align with the organization and project’s objectives. These tasks involve setting up eLearning, crafting learning paths, and managing user permissions. Furthermore, they collaborate with internal clients to pinpoint areas of improvement and suggest modifications to optimize the system..

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• Works on assignments dealing with the routine and daily operation, use, and configuration of the Jhpiego LMS.
• Manages community areas within the LMS including functionality, appearance, tabs, and settings.
• Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
• Acquires and maintains knowledge of current technology as it applies to LMS software and systems.
• Maintains procedures and policies to ensure the security and integrity of systems/networks.
• Writes and maintains technical procedures and policy documentation.
• Collaborates with the HR Business Partner on training needs and opportunities for the expansion of talent development within the organization.
• Acts as an internal consultant by analyzing data and recommending solutions to utilize the LMS to deliver, track training, and measure performance to meet organizational objectives.
• Creates and updates resources to train and support learners on how to use the technology for online and professional development.

User Management:

• Creates user logins as needed and assigns user permissions.
• Creates and manages user structures including the creation of user groups and learning cohorts.
• Manages course enrollment including progress tracking.

Course Management:

• Publishes and archives online or blended learning solutions assigns training curricula, and adds and deletes resources.
• Works with the Information Technology department to manage the course asset library.
• Populates course information and assigns learners.
• Develops and updates standardized tools and reporting for ongoing access to learning information; generates standard and custom reports.
• Analyzes reporting data and recommends strategic direction to HR, technical managers, or others, as appropriate.
• Creates and manages the overall course structure and sets up course programs based on specifications from the instructional designer.
• Builds online assessments and evaluations in LMS for courses.
• Manages relationships with third-party vendor LINGOs and facilitates the successful linkage of LINGO courses to the Jhpiego LMS.

Troubleshooting:

• Provides troubleshooting assistance for users regarding logging in to the LMS and accessing courses.
• Troubleshoots and resolves issues relating to system functionality and software systems.
• Serves as point of escalation for support issues, which may include interaction with LMS vendors and other vendor support services.
• Reviews and monitors system performance.
• Works with the instructional technologist and instructional designers to troubleshoot and resolve technical issues related to accessing the LMS and course content.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.

YOU HAVE…

• Bachelor’s degree
• Minimum of 3 years experience as an LMS administrator or in a similar position
• Technical skills including troubleshooting, and understanding of directories, file structures, and systems
• Ability to troubleshoot and resolve technical issues
• Ability to collaborate with others at all levels of the organization as well as vendors
• Ability to gain new technical skills quickly
• Customer service skills, responsive attitude
• Strong oral and written communication skills; ability to communicate complex technical concepts in layman’s terms

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass