Total 3 Information Technology job vacancies in ermita metro manila

The primary focus of this role is leading a team of Technical Support Representatives as they assist Tier 1 Support to ensure the successful support of the Turnitin user base and the continuous improvement of team capabilities and performance.

Key Responsibilities and Outputs:

• Manage own time effectively to ensure that leadership duties are carried out, while also maintaining a reasonable volume of case work.
• Lead by example in case quality.
• Proactively support users of the Turnitin products (administrators, instructors, teaching assistants, exam takers and proctors) ensuring problem resolution, system access, optimal system performance, and overall customer satisfaction.
• Become a Subject Matter Expert on all Turnitin Assessment Products and services while expanding knowledge on the Tii various product lines.
• Manage team performance individually and collectively, by agreeing on clear goals and targets, reviewing performance formally and informally, giving feedback, course correction, motivation and recognition.
• Ensure your team is following Turnitin’s operating procedures and collaborate with support leadership to drive solutions through  knowledge sharing.
• Enable the development of individual team members, delivering coaching and guidance as needed to enable them to achieve their full potential.
• Provide quality feedback to direct reports, based on output from the Quality and Knowledge team.
• Deliver regular 1-1’s to team members, providing structured feedback and guidance on areas for improvement.
• Collaborate with internal teams (e.g. BPO Operations, Tier 3, Product, Development, etc.) to improve customer experience.
• Be the first to identify issues and trends with our support leadership and tier 3 teams to understand issues/trends.
• Review top issues monthly for external education and ticket reduction.
• Support the Quality and Knowledge team with the creation of training modules.
• Take part in recruitment activity for the team as required.
• Develop an awareness of the business strategy and culture and ensure that this is reinforced within the team.
• Responsible for team scheduling to ensure that appropriate staffing is available 24x7 based on case arrival patterns and historical trends. 
• Manage queues for tickets and channels for customer interaction to ensure the team’s timely response and overall engagement. 
• Provide support with client escalations and incident response.
• Actively own and progress in personal development.
• Review top issues monthly for external education and ticket reduction.

ThinkWell has a growing project portfolio in the Philippines and is seeking a Technical Advisor (TA). The TA will provide expertise in health financing and health systems strengthening as part of ThinkWell's technical support to the USAID TB-Free Luzon Activity, which is implemented by University Research Co., LLC (URC). The project aims to strengthen tuberculosis control and care in the Philippines by reducing the TB burden while ensuring financial protection for patients through sustainable, locally driven health system solutions. ThinkWell's role focuses on strengthening TB service delivery platforms through sustainable financing and UHC integration, working closely with the Department of Health, PhilHealth, and Local Government Units to optimize financing mechanisms and build local capacity.

The TA will provide technical leadership and strategic guidance in integrating TB services within the Philippines' Universal Health Care (UHC) framework. The role will focus mainly on sustainable financing mechanisms and health system strengthening, especially at the subnational level.

The Technical Advisor will report to ThinkWell's Senior Technical Advisor and will coordinate closely with URC's Objective 3 lead for the TB-Free Luzon Activity. This is a fixed-term position based in the Philippines.

What you’ll do

Technical Leadership

·        Provide technical assistance in designing and implementing sustainable service delivery and financing models for TB services within the UHC framework

·        Support the integration of TB services into local UHC implementation plans across Luzon, ensuring alignment with broader health systems strengthening objectives

·        Lead the development of strategies to mobilize and optimize funding for TB program through innovative and sustainable approaches

·        Coordinate with DOH and PhilHealth to review and enhance policies and financing mechanisms for TB services

·        Support policy development and refinement of local policies to improve efficiency and effectiveness of TB control programs, specifically in the area of health financing

·        Support the scale-up of any identified innovative and high-impact health financing interventions across Luzon

Stakeholder Engagement

·        Work closely with DOH, PhilHealth, and LGUs to strengthen health system capacity for effective TB service delivery

·        Assist in facilitating partnerships between public and private sector stakeholders to expand access to TB services

·        Coordinate with URC and other implementing partners to ensure alignment and consistency of technical approaches

·        Support capacity-building initiatives for local health officials and service providers on sustainable financing for TB services

·        Participate in technical working groups and coordination meetings as required

Monitoring and Technical Documentation

·        Support the development and implementation of monitoring frameworks to track progress of TB service integration within UHC

·        Support the preparation of work plans and provide technical input for quarterly and annual progress reports

·        Contribute to the production of high-quality learning outputs and provide written inputs into technical documents, project reports, concepts, blogs, articles and other strategic documents for publication and dissemination.

·        Support project data analysis and interpretation for program improvement

·        Support the assessment and documentation of TA implementation including LGU good practices and lessons learned

Project Management

·        Function as the primary lead for ThinkWell’s implementation of the TB-Free Luzon Activity work plan, ensuring high-quality delivery of all technical assistance and capacity building activities

·        Contribute to work plan implementation, monitoring evaluation and learning by coordinating activities across internal teams, consortium partners, and external stakeholders, ensuring effective collaboration, harmonized approach, and timely delivery of outputs.

·        Ensure compliance with USAID reporting requirements, including preparation of quarterly and annual reports

·        Monitor project deliverables and performance against targets, and propose course corrections as needed

·        Produce high-quality written reports and presentations, including technical documents, project status reports, policy briefs, and publications for conferences and journals.

·        Manage project documentation and contribute to ThinkWell's institutional knowledge management

1.    BA/BS and 7+ years experience or graduate degree and 5+ years of experience;

1.    Substantive, relevant work experience in health system strengthening and health financing in the Philippines.

2.    Strong understanding of TB control programs and Universal Health Care implementation

3.    Demonstrated ability to be a respected team player for political engagement and citizen participation in complex local government-based health planning and participatory budgeting for health;

4.    Experience working with government institutions, particularly DOH and PhilHealth

5.    Proficiency in monitoring and evaluation methodologies

6.    Excellent data analysis and interpretation skills

7.    Adept at communicating technical information to non-technical audiences.

8.    A thoughtful systems thinker with a grounded, pragmatic understanding of the complexities of our work;

9.    Full English and Filipino fluency;

10.  Outstanding cross-cultural communication skills, including the ability to relate respectfully with staff at all levels, ages, genders, nationalities and orientations as well as across work areas;

11.  Ability and willingness to travel up to 25%.