Search result for all job vacancies on Jobstore

Jobs for Humanity

Technical Support, Tier 1 (PH Remote)

Full-time

Manila

Information Technology

5 months ago

Company DescriptionWhen you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more th..

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

Job Description

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Customer Support team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.

Responsibilities:

Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
Coordinate closely with Engineering and Product Management on all product issues & releases
Develop positive customer and cultural relations.
Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
Support other strategic initiatives as needed.

Qualifications

Essential:

Bachelor’s degree or applicant with experience working in a customer support role
Fluent spoken/written English
Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
Excellent computer skills
Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)
A good understanding of Microsoft Office products
Excellent planning and organisational skills.
Ability to work with sensitive and confidential material and possess excellent judgement.
Weekend work and late hours required.
Able to work 12:00 - 21:00 BST (19:00 - 04:00 PhST)

Desirable:

Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L
Broad understanding of web technologies and Software as a Service (SaaS)

Additional Information

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

Customer-Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.
Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace that enables them to do so.
Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
Action & Ownership - We have a bias toward action and empower teammates to make decisions.
One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Global Benefits

Flexible/hybrid working
Remote First Culture
Health Care Coverage*
Tuition Reimbursement*
Competitive Paid Time Off
4 Self-Care Days per year
National Holidays*
2 Founder Days + Juneteenth Observed
Paid Volunteer Time*
Charitable contribution match*
Monthly Wellness Reimbursement/Home Office Equipment*
Access to Modern Health (mental health platform)
Parental Leave*
Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Quick Apply

Turnitin, LLC

Technical Support, Tier 1 (PH Remote)

Full-time

Manila

Information Technology

5 months ago

You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer..

Quick Apply

Jobs for Humanity

Technical Support Representative (HelpDesk L1) - CEBU

Full-time

Manila

Information Technology

5 months ago

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Pe..

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Purpose of Role:

First point of contact for circa 150 clients, internal IT and business users of IT services.
First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.
Ticket ownership which includes keeping clients and users informed of progress, tracking and escalating issues as necessary.
Fraud monitoring
Provide English language service by phone and email.
When unable to resolve incidents/requests efficiently, able to confidently escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge and document into the knowledge base for the wider team.
Full end to end Access Control including Password Resets, Unlocks and User Administration.

What You Bring:

Must be willing to work on a hybrid setup (twice a week onsite). Office location is at Ecoplaza Bldg, Makati City or IT Park, Cebu City
Must be willing to work on shifting schedules
Candidates with no Service Desk experience but with TSR experiences and good communication skills are welcome to apply.
Risk and/or Fraud Analyst experiences is a plus
Nice to have skills/tools/experience: Base2000, Fraud Tools, Remote Desktop, Fraud Customer experience, ServiceNow, Active Directory, Incident and Request management covering password reset, user administration
At least more than a year of experience in IT Helpdesk or more than 2 years experience in Technical Support role
Non-Bachelor's Degree holders and College Undergraduates with relevant experience are welcome to apply
Ability to work both independently and in a team environment
Use of Incident/Service request tooling, ServiceNow preferable but not essential
Excellent customer service skills that build high levels of customer satisfaction
Good oral and written communication skills in English including documentation writing.
Educated to at least GCSE English Grade A-C.
Experience in MS Office and using basic software applications.
Experienced in 1st line support with previous exposure to a call logging system is preferred
E.g. Service Desk experience or similar (Help Desk, Call Centre, IT Operations).
Some knowledge of ITIL Service Desk and Incident Management.
Good attention to detail and ability to extract the relevant information from callers.
Good analytical skills.
Knowledge of the card payments industry preferred
Transaction Processing and Banking
Offline Ticket Handling
Triage skills

What You Will Be Doing:

Track and update tickets to the clients SLA’s and internal OLA’s
Meets standards of job, such as quality standards, adherence to average handling time, attendance and timekeeping
Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
Work a multi-client, multi-line of business mailbox ensuring that emails are worked quickly, accurately and within KPIs
Provides technical support activities for a software production processing environment
Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.
Asks probing questions to gather relevant information on routine and complex calls.
Uses effective listening skills to develop understanding of client questions or issues.
Maintains passwords, data integrity and file system security for a variety of applications
Communicates highly technical information to both technical and nontechnical personnel.
Troubleshoots Client/Vendor Incident and request, identifies the root cause of them and uses tools and resources appropriately to determine how to resolve customer problems
Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public
Good organizational skills and ability to handle multiple tasks and meet deadlines
Ability to utilize judgment in decision making process and decisions related to job tasks
General business skills, industry knowledge, financial management and planning skills
Team skills, including the ability to establish and maintain effective working relationships with teams based in other locations
Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.
Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
Communicate confidently with clients and internal users using Microsoft Teams, email and software tools.
First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.
Enhanced first line skills such as interrogation of logs for errors, understanding how applications interface in a complex environment.
Good understanding of IT Infrastructure, hosted systems and Active Directory.
Track and progress all tickets to resolution, including taking responsibility for the issue and following escalation and handover procedures within SLA timescales to the required standard.
Carry out system checks and fraud monitoring, notify support teams of problems.
Improve or maintain existing procedures within our ServiceNow knowledge base.
User maintenance on a variety of systems using strict logical access procedures.
Participate in team projects that enhance the quality or efficiency of the Service Desk.
Leading conference calls with internal support teams to set and manage expectations, to provide status updates on outstanding incidents, and to discuss forthcoming environment changes.
Updating operational and technical documentation together with product user guides as required.
Work within the scheme compliance and regulatory frameworks.
Responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers’ accounts
Monitor fraud alerts daily and take necessary action to protect clients
Identify fraud patterns through the monitoring of high-risk clients
Contribute to the creation of fraud rules by providing analytical data to support decisions
Ensure information flow and deliverables are met to mitigate fraud by facilitating weekly calls with external card fraud analyst at processor
Accurately document all actions taken on a case
Verify activities through outbound calls and/or send “Potential Fraud Alert” e-mails to customers
Responsible for reconciling debit card fraud disputes claims with the Master Fraud Transactions
Provide support to the Operational and Business units of the organization on fraud related matters
Regularly prepare reports for the bank’s Risk Management Organization
Responsible for maintaining knowledge of fraud situation in the industry
Report risk information and findings to the immediate supervisor in a timely manner
Actively participate in team meetings; share information and make suggestions for improvements to fraud operations.

What We Offer:

A competitive salary and benefits
Great workspaces with dedicated and motivated colleagues
A variety of career development tools, resources & opportunities

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Quick Apply

Jobs for Humanity

Technical Support Representative, Triage

Full-time

Manila

Information Technology

6 months ago

Company DescriptionWhen you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more th..

Company Description

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 20 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Over 16,000 academic institutions, publishers, and corporations use our services: Gradescope by Turnitin, iThenticate, Turnitin Feedback Studio, Turnitin Originality, Turnitin Similarity, ExamSoft, Ouriginal and ProctorExam.

Turnitin has offices in Australia, India, Indonesia, Germany, Japan, Korea, Mexico, the Netherlands, the Philippines, Sweden, Ukraine, the United Kingdom, and the United States. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Come join us, and let's make change together.

Job Description

Product Specialists play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries. The post will be assigned to triage of support cases for local and global clients.

We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Support Team. The successful candidate will possess very strong problem-solving and communication skills. They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously. This role is best suited for a self-starter who is comfortable working with internal and external customers.

Responsibilities:

Proactively support the Turnitin product line via primarily email, (sometimes phone), ensuring problem resolution, system access, and optimal system performance.
Triage all cases that are raised with product support in a timely manner, achieving a first contact resolution where possible or routing the case accordingly.
Act with integrity throughout all internal and external communications
Coordinate closely with the wider Global support team in a collaborative manner.
Ensure that a great attention to detail is apparent on all support cases handled
Develop positive customer and cultural relations.
Assist in the translation, maintenance, and updating of technical documentation associated with the product line when required.
Participate in regular team meetings, bringing observations of potential trends and issues to light
Support other strategic initiatives as needed.

Qualifications

Essential:

Bachelor’s degree or a minimum of 2 years experience working in a customer support role
Fluent spoken/written English
Ability to work in a fast-paced environment, quickly understand customer requests, set priorities, work independently, and perform under pressure.
Excellent computer skills and familiarity with the Internet.
Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)
Proficient in one or more of the following browsers (Internet Explorer, Safari, Firefox, Chrome)
Comfortable following set processes and not deviating from guidance provided
Proficient in Microsoft Office
Excellent planning and organisational skills.
Ability to work with sensitive and confidential material and possess excellent judgement.
Can work on shift rotation.

Desirable:

Familiarity with Learning Management Systems such as Blackboard, Moodle and Canvas
Familiarity with Salesforce
Broad understanding of web technologies and Software as a Service (SaaS)
Any additional language skills would be highly beneficial

Additional Information

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.

Our Values underpin everything we do.

Customer-Centric - We realize our mission to ensure integrity and improve learning outcomes by putting educators and learners at the center of everything we do.
Passion for Learning - We seek out teammates that are constantly learning and growing and build a workplace that enables them to do so.
Integrity - We believe integrity is the heartbeat of Turnitin. It shapes our products, the way we treat each other, and how we work with our customers and vendors.
Action & Ownership - We have a bias toward action and empower teammates to make decisions.
One Team - We strive to break down silos, collaborate effectively, and celebrate each other’s successes.
Global Mindset - We respect local cultures and embrace diversity. We think globally and act locally to maximize our impact on education.

Global Benefits

Flexible/hybrid working
Remote First Culture
Health Care Coverage*
Tuition Reimbursement*
Competitive Paid Time Off
4 Self-Care Days per year
National Holidays*
2 Founder Days + Juneteenth Observed
Paid Volunteer Time*
Charitable contribution match*
Monthly Wellness Reimbursement/Home Office Equipment*
Access to Modern Health (mental health platform)
Parental Leave*
Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad

At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and evolve alongside us, join our team!

Turnitin, LLC is committed to the policy that all persons have equal access to its programs, facilities and employment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Quick Apply

Jobs for Humanity

System Support Analyst I (Service Desk)

Full-time

Manila

Information Technology

6 months ago

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Pe..

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL DO:

Drives issue resolution by making critical decisions that may impact multiple clients’ processing.
Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.
Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.
Maintains peak performance at full capacity for all systems.
Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.
Recognizes abnormal processing conditions and makes appropriate response decisions.
Follows escalation procedures when appropriate to resolve errors in a timely manner.
Makes use of available documentation to resolve errors and identifies/implements documentation gaps.
Recognizes and implements/automates process enhancements.
Monitors and responds accordingly to an array of system and application generated messages.
Responds in a timely manner to questions and requests from incoming calls and incident tickets.
Proactively maintains contact with clients and serves as client advocate to internal organizations.
Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.
Works on internal and external projects of various sizes, complexity.
Contributes to existing and develops new solution approaches to the IT environment.
Other related duties assigned as needed.

WHAT YOU BRING:

At least 3-6 years of experience as Service Desk Technical Support (L1/L2 Support)
Mostly Virtual setup but must be willing to report to the office if needed (usually twice a week). Office location is at Ecoplaza Bldg, Magallanes, Makati
Must be willing to work on night shift and shift schedules if needed
Experience in Active Directory
Experience in MS Exchange Server
Experience in Server Troubleshooting
Experience in Desktop Troubleshooting
College Undergraduates and Non-Bachelor's Degree holders are welcome to apply
Demonstrated knowledge of FIS products and services, financial services industry and mainframe and/or open systems operating systems
Knowledge of clients objectives/business priorities and FIS role in achieving
Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, ATM’s, environments
Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
Excellent analytical, decision-making, problem-solving, team and time management skills
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
Willingly shares relevant technical and/or industry knowledge and expertise to other resources
Ability to persuade and influence others on the best approach to take
Ability to multi-task, deal with predefined deadlines
Flexibility, versatility, dependability, positive outlook, strong work ethic
Resourceful and proactive in gathering information and sharing ideas
Ability to analyze all system processing delays, failures and errors to determine the appropriate action necessary for resolution
Ability to use troubleshooting applications and tools for first and second level issues
Ability to use and reference system related documentation

WHAT WE OFFER:

A competitive salary and benefits
Great workspaces with dedicated and motivated colleagues
A variety of career development tools, resources & opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Quick Apply

Turnitin, LLC

Technical Support Representative, Triage

Full-time

Manila

Information Technology

6 months ago

Product Specialists play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technic..

Quick Apply

Jobs for Humanity

System Support Analyst (Cyberark/Sailpoint Administration)

Full-time

Manila

Information Technology

6 months ago

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration T..

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary:

Deploy release of new technologies as well as design, install, configure, maintain and integrate system testing performance of PC/server operating systems, related utilities and hardware.

What you will be doing:

Installs, maintains and upgrades internal computer software systems used for designing and developing company products.
Perform vulnerability remediation on servers
Proposes and implements system enhancements that will improve reliability and performance of system.
Monitors usage and performance.
Trains personnel on system usage.
Troubleshoots server, software and hardware issues.
Researches, evaluates and recommends software and hardware products.
Researches and develops ways of automating workflows.
Other related duties assigned as needed.

What you bring:

MUSTH HAVE: 2–4 years experience in CyberArk/Sailpoint Administration
Knowledge in Privileged/Identity Access Management software
Must be amenable to work on a night shift
Must be amenable to work on a Hybrid setup (Twice a week onsite). Office location is at Ecoplaza Bldg, Makati City (near Magallanes MRT Station, EDSA)
College undergraduates and Non-Bachelor's Degree holders with relevant work experiences are welcome to apply
Ability to establish and maintain effective working relationships with employees, vendors, clients and public
Knowledge in PowerShell Scripting
Knowledge in ServiceNow
2 – 4 years experience in Linux (CentOS/RedHat) System Administration
2 – 4 years experience in Windows System Administration
Experience with SaltStack and/or Ansible
Basic network troubleshooting including OS level packet captures (pcap/tcpdump)
Knowledge of multiple operating systems and related utilities and hardware
Knowledge of storage management, TCP/IP, network monitoring and tools and technical writing principles and practices

What we offer:

A competitive salary and benefits
Great workspaces with dedicated and motivated colleagues
A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Quick Apply

Jobs for Humanity

Technical Support Representative Senior (IT Service Desk L2/L3)

Full-time

Manila

Information Technology

6 months ago

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Pe..

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL DO:

Drives issue resolution by making critical decisions that may impact multiple clients’ processing.
Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.
Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.
Maintains peak performance at full capacity for all systems.
Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.
Recognizes abnormal processing conditions and makes appropriate response decisions.
Follows escalation procedures when appropriate to resolve errors in a timely manner.
Makes use of available documentation to resolve errors and identifies/implements documentation gaps.
Recognizes and implements/automates process enhancements.
Monitors and responds accordingly to an array of system and application generated messages.
Responds in a timely manner to questions and requests from incoming calls and incident tickets.
Proactively maintains contact with clients and serves as client advocate to internal organizations.
Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.
Works on internal and external projects of various sizes, complexity.
Contributes to existing and develops new solution approaches to the IT environment.
Other related duties assigned as needed.

WHAT YOU BRING:

At least 3-6 years of experience as Service Desk Technical Support (L2/L3 Support)
Hybrid setup and must be willing to report to the office twice a week. Office location is at Ecoplaza Bldg, Magallanes, Makati
Must be willing to work on night shift and shift schedules if needed
Experience in Citrix Troubleshooting
Experience in Active Directory
Experience in MS Exchange Server
Experience in Server Troubleshooting
Experience in Desktop Troubleshooting
College Undergraduates and Non-Bachelor's Degree holders are welcome to apply
Demonstrated knowledge of FIS products and services, financial services industry and mainframe and/or open systems operating systems
Knowledge of clients objectives/business priorities and FIS role in achieving
Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, ATM’s, environments
Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
Excellent analytical, decision-making, problem-solving, team and time management skills
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
Willingly shares relevant technical and/or industry knowledge and expertise to other resources
Ability to persuade and influence others on the best approach to take
Ability to multi-task, deal with predefined deadlines
Flexibility, versatility, dependability, positive outlook, strong work ethic
Resourceful and proactive in gathering information and sharing ideas
Ability to analyze all system processing delays, failures and errors to determine the appropriate action necessary for resolution
Ability to use troubleshooting applications and tools for first and second level issues
Ability to use and reference system related documentation

WHAT WE OFFER:

A competitive salary and benefits
Great workspaces with dedicated and motivated colleagues
A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Quick Apply

Jobs for Humanity

Software Engineer Senior (ServiceNow Developer)

Full-time

Manila

Information Technology

6 months ago

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Engineering Trav..

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Engineering

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL DO:

Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)
Interacts with product managers and/or users to define system requirements and/or necessary modifications.
Participates in software design meetings and analyzes user needs to determine technical requirements.
Write technical specifications based on conceptual design and stated business requirements.
Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.
Completes documentation and procedures for installation and maintenance.
Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.
May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.
May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.
Other related duties assigned as needed.

WHAT YOU WILL BRING:

at least 5 years overall experience in Development; at least 2 years in ServiceNow Development.
Strong knowledge in ServiceNow Administration and configuration.
Strong knowledge in Scripting within ServiceNow including Client scripts, Business rules, Script includes, UI Policy, Notifications, UI Actions and Access controls.
ServiceNow Development , ServiceNow integration experience
Must be willing to work on a mid shift (4:00PM - 1:00AM)
Must be willing to work on a Hybrid setup (twice a week onsite); Office location is at Ecoplaza Bldg, Makati City (near Magallanes MRT Station, EDSA).
College Undergraduates / Non-Bachelor's Degree holders with relevant experiences are welcome to apply
Knowledge and working experience with implementation/customization in ITSM modules.
Work experience in developing Service Catalogs
Work experience in working on automations and integrations in ServiceNow with API’s and others
Working experience in implementation of ITBM , ITOM, ITCM within ServiceNow is an added advantage.
Good communication skills
Ability to work with stakeholders and come up with technical requirements and design.
Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business
Knowledge of financial services industry
Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development
Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma
Knowledge of banking practices, regulations and operations within assigned line(s) of business
In-depth understanding of design patterns and their application
Fluency in developing and understanding sequence diagrams, class models, etc.
Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.
Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
Excellent analytical, decision-making, problem-solving, team and time management skills
Ability to persuade and influence others on the best approach to take
Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
Positive outlook, strong work ethic, and responsive to internal and external clients and contacts
Willingly and successfully fulfills the role of teacher, mentor and coach
May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices

WHAT WE OFFER:

A competitive salary and benefits
Great workspaces with dedicated and motivated colleagues
A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Quick Apply

Jobs for Humanity

System Support Analyst (CyberArk Administration)

Full-time

Manila

Information Technology

6 months ago

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration T..

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary:

Deploy release of new technologies as well as design, install, configure, maintain and integrate system testing performance of PC/server operating systems, related utilities and hardware.

What you will be doing:

Installs, maintains and upgrades internal computer software systems used for designing and developing company products.
Perform vulnerability remediation on servers
Proposes and implements system enhancements that will improve reliability and performance of system.
Monitors usage and performance.
Trains personnel on system usage.
Troubleshoots server, software and hardware issues.
Researches, evaluates and recommends software and hardware products.
Researches and develops ways of automating workflows.
Other related duties assigned as needed.

What you bring:

2 – 4 years experience in CyberArk Administration
Knowledge in Privileged Access Management software
Must be amenable to work on a night shift
Must be amenable to work on a Hybrid setup (Twice a week onsite). Office location is at Ecoplaza Bldg, Makati City (near Magallanes MRT Station, EDSA)
College undergraduates and Non-Bachelor's Degree holders with relevant work experiences are welcome to apply
Ability to establish and maintain effective working relationships with employees, vendors, clients and public
Knowledge in PowerShell Scripting
Knowledge in ServiceNow
2 – 4 years experience in Linux (CentOS/RedHat) System Administration
2 – 4 years experience in Windows System Administration
Experience with SaltStack and/or Ansible
Basic network troubleshooting including OS level packet captures (pcap/tcpdump)
Knowledge of multiple operating systems and related utilities and hardware
Knowledge of storage management, TCP/IP, network monitoring and tools and technical writing principles and practices

What we offer:

A competitive salary and benefits
Great workspaces with dedicated and motivated colleagues
A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Quick Apply

Jobs for Humanity

Software Engineer Senior - C++

Full-time

Manila

Information Technology

6 months ago

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Engineering Trav..

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Engineering

Travel Percentage :

1 - 5%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary

Be part of the team that does FIS Payments product implementation in Asia. The team is composed of people doing BA, QA, PM, PMO and Development roles for Asia clients.

What you will be doing :

Design, code, test, implement, maintain and support applications software that is delivered on time and within budget.
Work closely with customers, business analysts and team members to understand business requirements that drive analysis and design of quality technical solutions ensuring alignment with business and IT strategies and complying with FIS architectural standards.
Provides application software development services or technical support typically in a defined project.
Develops program logic for new applications or analyzes and modifies logic in existing applications.
Codes, tests, debugs, documents, implements and maintains software applications.
Maintains, tests and integrates application components.
Makes recommendations towards the development of new code or reuse of existing code
Ensures system improvements are successfully implemented.
Demonstrates an understanding of FIS systems and the financial services industry.
Analyzes requirements and translates business requirements into product designs.
Writes technical specifications and other forms of documentation.
Suggests technical alternatives and improves/streamlines processes and systems.
Completes project assignments and special projects commensurate with job expectations.
Conducts planning, analysis and forecasting activities to plan projects and tasks.
May participate in component and data architecture design, performance monitoring, product evaluation and buy vs. build recommendations.
May provide leadership and/or guidance to other technical professionals.
Other related duties assigned as needed.

What you bring

5 years and up experience C, C++, SQL and Unix
5 years Payments experience. POS, Switch, ATM, Card Management etc.
Knowledgeable with FIS product such as IST and Cortex.
Strong analytical skills
Organizational and time management skills required (ability to juggle multiple priorities at a time)
Self-starter with proven ability to work independently
Good oral and written communication skills
Strong problem-solving skills

What we offer you

A competitive salary and benefits.
Great workspaces with dedicated and motivated colleagues.
A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Quick Apply

Jobs for Humanity

Project Manager I - Technology [SD-WAN]

Full-time

Manila

Business Management / Project / Planning

6 months ago

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration T..

Quick Apply

Jobs for Humanity

Technical/Customer Support Representative I

Full-time

Manila

Customer Service

6 months ago

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Pe..

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing :

Deploy release of new technologies as well as design, install, configure, maintain and integrate system testing performance of PC/server operating systems, related utilities and hardware.
Installs, maintains and upgrades internal computer hardware and software systems used for designing and developing company products.
Controls user access and passwords.
Proposes and implements system enhancements that will improve reliability and performance of system.
Monitors usage and performance.
Trains personnel on system usage.
Troubleshoots server, software and hardware issues.
Assists with recommending, scheduling and implementing system hardware and/or software upgrades or repairs.
Researches, evaluates and recommends software and hardware products.
Supports Web access and electronic messaging services and maintains a secure systems environment.
Provides new hardware specifications to users based on application needs and anticipated growth.
Other related duties assigned as needed.

What you bring :

Previous experience in a technical support role is essential in handling incidents
Prior banking or finance related experience a plus; personal banking or mobile banking experience preferred.
Customer service oriented; advocates on behalf of our clients
Strong analytical skills
Organizational and time management skills required (ability to juggle multiple priorities at a time)
Self-starter with proven ability to work independently
Good oral and written communication skills
Strong problem-solving skills
Previous experience using SNOW (ServiceNow) is desirable

What we offer you :

A competitive salary and benefits.
Great workspaces with dedicated and motivated colleagues.
A variety of career development tools, resources, and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Quick Apply

Jobs for Humanity

MS SQL Database Administrator Senior

Full-time

Manila

Information Technology

6 months ago

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage :..

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will Need:

At least 5 years of experience working as Database Administrator for MS SQL
Must be willing to work on a Hybrid setup (Twice a week onsite). Office location is at Ecoplaza Bldg., Makati City (near Magallanes MRT Station, EDSA)
Must be willing to work on a morning shift (6am to 3pm); with On-Call Assignment Monthly
Non-Bachelor's Degree holders and College undergraduates with relevant experience are welcome to apply
Maintain backup and recovery process, including disaster recovery performance and tuning of database and application.
Experience in performing and managing database copy.
Knowledge of database backup and retention schedules and policies.
Experience in copying database and storing it at the destination.
Able to perform database recovery.
Able to coordinate with support team for DB drive expansion and data reclamation.
Support quarterly and yearly Disaster Recovery activities for database as part of regulatory compliance.
Able to handle the DB patching on large scale servers, able to analyze and provide enhancement in patching process.
Independently analyze, solve, and correct issues in real time, providing end-to-end problem resolution.
Set up and optimize high-availability and clustering solutions. Hand on experience on SQL Always ON with Log shipping.
Good understanding of the delivery of SQL in Azure, particularly SQL Managed Instances
Good understanding of T-SQL programming
Capacity planning and monitoring database growth.
Able to perform point in time recovery.
Deploy, configure and manage on premises databases and cloud based database service like AWS and Azure.
Stay updated with latest trends and advancement in on premises and cloud DB technologies and contribute to improving database practices within the organization.
Knowledge on Vertitas Netbackup, Service Now would be an added advantage.
Experience in project management methodologies is desired including ability to estimate, plan, manage and communicate activities/deliverables of a mid-size project plan, i.e., a plan that affects a single system or product family and uses multiple resources
Working knowledge of at least one database management system or a proven ability to learn new technologies and use that knowledge effectively
Effective communication and team skills with an ability to cooperate, present to and participate with peers/team members
Basic knowledge of operating systems and systems administration concepts
Personal commitment to stay current with latest technology concepts
Good problem solving, analytical and critical thinking skills
Identifies and resolves less clearly defined problems using established procedures and/or protocols as guidelines.

What You Will Be Doing:

Meets commitments and provides excellent customer service at all times with internal and external clients.
Provides status reports (written and/or verbal) that are detailed to tasks and difficulties encountered – enables managers to initiate escalation if necessary and assess areas where changes or additional support may be warranted.
Ensures issues resulting in customer outage is escalated appropriately through TSG management.
Assists application groups with design development that meet current and future business requirements:
Participates in logical design process of strategic projects and responsible for the physical design/implementation.
Provides specific direction on infrastructure design to support applications.
Participates as a member of development support team on projects.
Follows and meets project timelines and deadlines.
Provides maintenance of physical database:
Creates physical database objectives following established standards and processes employed by database team.
Enforces database standards and follows up on inconsistencies.
Performs routine reviews of databases and systems to ensure acceptable levels of performance.
Reports problem performance areas and recommendations for improvement.
Follows up on recommendations and actively pushes for implementation as appropriate.
Understands and applies database concepts such as database definitions, parameters, database component placement, reorganization, access methods and security definitions.
Works with capacity planning, operations, application developers and other TSG teams on database performance and access issues.
Provides 24/7 support of production database environments.
As primary administrator, provides on call support as needed for on-call issues with database environments and provides follow up and permanent resolution for reoccurring issues.
Implements backup/recovery procedures to protect integrity of data in database environment.
Actively manages backups along with other database administrators to ensure processes are successful and we can recover as a result.
If necessary, participates in recovery of databases and assists with disaster recovery testing and documentation.
Other related duties assigned as needed.

What We Offer:

A competitive salary and benefits
Great workspaces with dedicated and motivated colleagues
A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Quick Apply

Jobs for Humanity

Technical Support Representative I

Full-time

Manila

Information Technology

6 months ago

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Pe..

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

Provides desk-side assistance in resolving technology support issues.
Performs installations, repairs, upgrades, backups and other maintenance tasks.
Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required.
Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
Asks probing questions to gather relevant information on routine and complex calls.
Uses effective listening skills to develop understanding of client questions or issues.
Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.
Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.
Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
Maintains passwords, data integrity and file system security for the desktop environment.
Communicates highly technical information to both technical and nontechnical personnel.
Recommends solutions including new acquisitions and upgrades.
May participate in development of information technology and infrastructure projects.
May have expertise in commonly used business applications.
May handle phone and email assistance as well.

What you bring:

2 years and up experience in Helpdesk support - individuals capable of taking calls, do root-cause analysis, provide solutions to customers
2 years and up experience in Active Directory (password reset, creation of accounts and etc.)
Remote-user support
Ability to verbalize or express complex technical concepts effectively in writing and overall excellent communication and customer interface skills
Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network ( e.g., resetting password, bouncing PU, resetting remote devices
Knowledge of basic problem resolution and escalation practices
Ability to provide appropriate level of support and guidance with FIS applications and procedures
Effective use of listening skills to develop an understanding of client inquiries and problems
Excellent team player
Self-motivated to learn new technology and new ways to deliver support
Shows enthusiasm when providing technical support
Stays up-to-date with latest technology
Problem Solving and critical thinking skills

What we offer you:

A competitive salary and benefits.
Great work spaces with dedicated and motivated colleagues.
A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Quick Apply

Hitachi Solutions

Technical Manager - Presales

Full-time

Taguig City

Information Technology

6 months ago

JOB OBJECTIVE:To ensure that the solutions offered are tailored to meet the customers’ requirements by working closely with the sales team.JOB RESPO..

Quick Apply

Jobs for Humanity

System Support Analyst (CyberArk Administration)

Full-time

Manila

Information Technology

6 months ago

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration T..

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Business Administration

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary:

Deploy release of new technologies as well as design, install, configure, maintain and integrate system testing performance of PC/server operating systems, related utilities and hardware.

What you will be doing:

Installs, maintains and upgrades internal computer software systems used for designing and developing company products.
Perform vulnerability remediation on servers
Proposes and implements system enhancements that will improve reliability and performance of system.
Monitors usage and performance.
Trains personnel on system usage.
Troubleshoots server, software and hardware issues.
Researches, evaluates and recommends software and hardware products.
Researches and develops ways of automating workflows.
Other related duties assigned as needed.

What you bring:

2 – 4 years experience in CyberArk Administration
Knowledge in Privileged Access Management software
Must be amenable to work on a night shift
Must be amenable to work on a Hybrid setup (Twice a week onsite). Office location is at Ecoplaza Bldg, Makati City (near Magallanes MRT Station, EDSA)
College undergraduates and Non-Bachelor's Degree holders with relevant work experiences are welcome to apply
Ability to establish and maintain effective working relationships with employees, vendors, clients and public
Knowledge in PowerShell Scripting
Knowledge in ServiceNow
2 – 4 years experience in Linux (CentOS/RedHat) System Administration
2 – 4 years experience in Windows System Administration
Experience with SaltStack and/or Ansible
Basic network troubleshooting including OS level packet captures (pcap/tcpdump)
Knowledge of multiple operating systems and related utilities and hardware
Knowledge of storage management, TCP/IP, network monitoring and tools and technical writing principles and practices

What we offer:

A competitive salary and benefits
Great workspaces with dedicated and motivated colleagues
A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Quick Apply

Jobs for Humanity

Technical Support Representative Senior (IT Service Desk L2/L3)

Full-time

Manila

Information Technology

6 months ago

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Pe..

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL DO:

Drives issue resolution by making critical decisions that may impact multiple clients’ processing.
Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.
Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.
Maintains peak performance at full capacity for all systems.
Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.
Recognizes abnormal processing conditions and makes appropriate response decisions.
Follows escalation procedures when appropriate to resolve errors in a timely manner.
Makes use of available documentation to resolve errors and identifies/implements documentation gaps.
Recognizes and implements/automates process enhancements.
Monitors and responds accordingly to an array of system and application generated messages.
Responds in a timely manner to questions and requests from incoming calls and incident tickets.
Proactively maintains contact with clients and serves as client advocate to internal organizations.
Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.
Works on internal and external projects of various sizes, complexity.
Contributes to existing and develops new solution approaches to the IT environment.
Other related duties assigned as needed.

WHAT YOU BRING:

At least 3-6 years of experience as Service Desk Technical Support (L2/L3 Support)
Hybrid setup and must be willing to report to the office twice a week. Office location is at Ecoplaza Bldg, Magallanes, Makati
Must be willing to work on night shift and shift schedules if needed
Experience in Citrix Troubleshooting
Experience in Active Directory
Experience in MS Exchange Server
Experience in Server Troubleshooting
Experience in Desktop Troubleshooting
College Undergraduates and Non-Bachelor's Degree holders are welcome to apply
Demonstrated knowledge of FIS products and services, financial services industry and mainframe and/or open systems operating systems
Knowledge of clients objectives/business priorities and FIS role in achieving
Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, ATM’s, environments
Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
Excellent analytical, decision-making, problem-solving, team and time management skills
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
Willingly shares relevant technical and/or industry knowledge and expertise to other resources
Ability to persuade and influence others on the best approach to take
Ability to multi-task, deal with predefined deadlines
Flexibility, versatility, dependability, positive outlook, strong work ethic
Resourceful and proactive in gathering information and sharing ideas
Ability to analyze all system processing delays, failures and errors to determine the appropriate action necessary for resolution
Ability to use troubleshooting applications and tools for first and second level issues
Ability to use and reference system related documentation

WHAT WE OFFER:

A competitive salary and benefits
Great workspaces with dedicated and motivated colleagues
A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Quick Apply

Jobs for Humanity

Technical/Customer Support Representative I

Full-time

Manila

Customer Service

6 months ago

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Pe..

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing :

Deploy release of new technologies as well as design, install, configure, maintain and integrate system testing performance of PC/server operating systems, related utilities and hardware.
Installs, maintains and upgrades internal computer hardware and software systems used for designing and developing company products.
Controls user access and passwords.
Proposes and implements system enhancements that will improve reliability and performance of system.
Monitors usage and performance.
Trains personnel on system usage.
Troubleshoots server, software and hardware issues.
Assists with recommending, scheduling and implementing system hardware and/or software upgrades or repairs.
Researches, evaluates and recommends software and hardware products.
Supports Web access and electronic messaging services and maintains a secure systems environment.
Provides new hardware specifications to users based on application needs and anticipated growth.
Other related duties assigned as needed.

What you bring :

Previous experience in a technical support role is essential in handling incidents
Prior banking or finance related experience a plus; personal banking or mobile banking experience preferred.
Customer service oriented; advocates on behalf of our clients
Strong analytical skills
Organizational and time management skills required (ability to juggle multiple priorities at a time)
Self-starter with proven ability to work independently
Good oral and written communication skills
Strong problem-solving skills
Previous experience using SNOW (ServiceNow) is desirable

What we offer you :

A competitive salary and benefits.
Great workspaces with dedicated and motivated colleagues.
A variety of career development tools, resources, and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Quick Apply

Jobs for Humanity

MS SQL Database Administrator Senior

Full-time

Manila

Information Technology

6 months ago

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage :..

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will Need:

At least 5 years of experience working as Database Administrator for MS SQL
Must be willing to work on a Hybrid setup (Twice a week onsite). Office location is at Ecoplaza Bldg., Makati City (near Magallanes MRT Station, EDSA)
Must be willing to work on a morning shift (6am to 3pm); with On-Call Assignment Monthly
Non-Bachelor's Degree holders and College undergraduates with relevant experience are welcome to apply
Maintain backup and recovery process, including disaster recovery performance and tuning of database and application.
Experience in performing and managing database copy.
Knowledge of database backup and retention schedules and policies.
Experience in copying database and storing it at the destination.
Able to perform database recovery.
Able to coordinate with support team for DB drive expansion and data reclamation.
Support quarterly and yearly Disaster Recovery activities for database as part of regulatory compliance.
Able to handle the DB patching on large scale servers, able to analyze and provide enhancement in patching process.
Independently analyze, solve, and correct issues in real time, providing end-to-end problem resolution.
Set up and optimize high-availability and clustering solutions. Hand on experience on SQL Always ON with Log shipping.
Good understanding of the delivery of SQL in Azure, particularly SQL Managed Instances
Good understanding of T-SQL programming
Capacity planning and monitoring database growth.
Able to perform point in time recovery.
Deploy, configure and manage on premises databases and cloud based database service like AWS and Azure.
Stay updated with latest trends and advancement in on premises and cloud DB technologies and contribute to improving database practices within the organization.
Knowledge on Vertitas Netbackup, Service Now would be an added advantage.
Experience in project management methodologies is desired including ability to estimate, plan, manage and communicate activities/deliverables of a mid-size project plan, i.e., a plan that affects a single system or product family and uses multiple resources
Working knowledge of at least one database management system or a proven ability to learn new technologies and use that knowledge effectively
Effective communication and team skills with an ability to cooperate, present to and participate with peers/team members
Basic knowledge of operating systems and systems administration concepts
Personal commitment to stay current with latest technology concepts
Good problem solving, analytical and critical thinking skills
Identifies and resolves less clearly defined problems using established procedures and/or protocols as guidelines.

What You Will Be Doing:

Meets commitments and provides excellent customer service at all times with internal and external clients.
Provides status reports (written and/or verbal) that are detailed to tasks and difficulties encountered – enables managers to initiate escalation if necessary and assess areas where changes or additional support may be warranted.
Ensures issues resulting in customer outage is escalated appropriately through TSG management.
Assists application groups with design development that meet current and future business requirements:
Participates in logical design process of strategic projects and responsible for the physical design/implementation.
Provides specific direction on infrastructure design to support applications.
Participates as a member of development support team on projects.
Follows and meets project timelines and deadlines.
Provides maintenance of physical database:
Creates physical database objectives following established standards and processes employed by database team.
Enforces database standards and follows up on inconsistencies.
Performs routine reviews of databases and systems to ensure acceptable levels of performance.
Reports problem performance areas and recommendations for improvement.
Follows up on recommendations and actively pushes for implementation as appropriate.
Understands and applies database concepts such as database definitions, parameters, database component placement, reorganization, access methods and security definitions.
Works with capacity planning, operations, application developers and other TSG teams on database performance and access issues.
Provides 24/7 support of production database environments.
As primary administrator, provides on call support as needed for on-call issues with database environments and provides follow up and permanent resolution for reoccurring issues.
Implements backup/recovery procedures to protect integrity of data in database environment.
Actively manages backups along with other database administrators to ensure processes are successful and we can recover as a result.
If necessary, participates in recovery of databases and assists with disaster recovery testing and documentation.
Other related duties assigned as needed.

What We Offer:

A competitive salary and benefits
Great workspaces with dedicated and motivated colleagues
A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Quick Apply

Jobs for Humanity

Technical Support Representative I

Full-time

Manila

Information Technology

6 months ago

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Pe..

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

Provides desk-side assistance in resolving technology support issues.
Performs installations, repairs, upgrades, backups and other maintenance tasks.
Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required.
Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
Asks probing questions to gather relevant information on routine and complex calls.
Uses effective listening skills to develop understanding of client questions or issues.
Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment.
Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.
Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
Maintains passwords, data integrity and file system security for the desktop environment.
Communicates highly technical information to both technical and nontechnical personnel.
Recommends solutions including new acquisitions and upgrades.
May participate in development of information technology and infrastructure projects.
May have expertise in commonly used business applications.
May handle phone and email assistance as well.

What you bring:

2 years and up experience in Helpdesk support - individuals capable of taking calls, do root-cause analysis, provide solutions to customers
2 years and up experience in Active Directory (password reset, creation of accounts and etc.)
Remote-user support
Ability to verbalize or express complex technical concepts effectively in writing and overall excellent communication and customer interface skills
Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network ( e.g., resetting password, bouncing PU, resetting remote devices
Knowledge of basic problem resolution and escalation practices
Ability to provide appropriate level of support and guidance with FIS applications and procedures
Effective use of listening skills to develop an understanding of client inquiries and problems
Excellent team player
Self-motivated to learn new technology and new ways to deliver support
Shows enthusiasm when providing technical support
Stays up-to-date with latest technology
Problem Solving and critical thinking skills

What we offer you:

A competitive salary and benefits.
Great work spaces with dedicated and motivated colleagues.
A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Quick Apply

Jobs for Humanity

Software Engineer Senior (ServiceNow Developer)

Full-time

Manila

Information Technology

6 months ago

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Engineering Trav..

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Engineering

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL DO:

Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)
Interacts with product managers and/or users to define system requirements and/or necessary modifications.
Participates in software design meetings and analyzes user needs to determine technical requirements.
Write technical specifications based on conceptual design and stated business requirements.
Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.
Completes documentation and procedures for installation and maintenance.
Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.
May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.
May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.
Other related duties assigned as needed.

WHAT YOU WILL BRING:

at least 5 years overall experience in Development; at least 2 years in ServiceNow Development.
Strong knowledge in ServiceNow Administration and configuration.
Strong knowledge in Scripting within ServiceNow including Client scripts, Business rules, Script includes, UI Policy, Notifications, UI Actions and Access controls.
ServiceNow Development , ServiceNow integration experience
Must be willing to work on a mid shift (4:00PM - 1:00AM)
Must be willing to work on a Hybrid setup (twice a week onsite); Office location is at Ecoplaza Bldg, Makati City (near Magallanes MRT Station, EDSA).
College Undergraduates / Non-Bachelor's Degree holders with relevant experiences are welcome to apply
Knowledge and working experience with implementation/customization in ITSM modules.
Work experience in developing Service Catalogs
Work experience in working on automations and integrations in ServiceNow with API’s and others
Working experience in implementation of ITBM , ITOM, ITCM within ServiceNow is an added advantage.
Good communication skills
Ability to work with stakeholders and come up with technical requirements and design.
Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business
Knowledge of financial services industry
Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development
Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma
Knowledge of banking practices, regulations and operations within assigned line(s) of business
In-depth understanding of design patterns and their application
Fluency in developing and understanding sequence diagrams, class models, etc.
Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.
Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
Excellent analytical, decision-making, problem-solving, team and time management skills
Ability to persuade and influence others on the best approach to take
Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
Positive outlook, strong work ethic, and responsive to internal and external clients and contacts
Willingly and successfully fulfills the role of teacher, mentor and coach
May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices

WHAT WE OFFER:

A competitive salary and benefits
Great workspaces with dedicated and motivated colleagues
A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Quick Apply

Jobs for Humanity

Software Engineer Senior - C++

Full-time

Manila

Information Technology

6 months ago

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Engineering Trav..

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Engineering

Travel Percentage :

1 - 5%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary

Be part of the team that does FIS Payments product implementation in Asia. The team is composed of people doing BA, QA, PM, PMO and Development roles for Asia clients.

What you will be doing :

Design, code, test, implement, maintain and support applications software that is delivered on time and within budget.
Work closely with customers, business analysts and team members to understand business requirements that drive analysis and design of quality technical solutions ensuring alignment with business and IT strategies and complying with FIS architectural standards.
Provides application software development services or technical support typically in a defined project.
Develops program logic for new applications or analyzes and modifies logic in existing applications.
Codes, tests, debugs, documents, implements and maintains software applications.
Maintains, tests and integrates application components.
Makes recommendations towards the development of new code or reuse of existing code
Ensures system improvements are successfully implemented.
Demonstrates an understanding of FIS systems and the financial services industry.
Analyzes requirements and translates business requirements into product designs.
Writes technical specifications and other forms of documentation.
Suggests technical alternatives and improves/streamlines processes and systems.
Completes project assignments and special projects commensurate with job expectations.
Conducts planning, analysis and forecasting activities to plan projects and tasks.
May participate in component and data architecture design, performance monitoring, product evaluation and buy vs. build recommendations.
May provide leadership and/or guidance to other technical professionals.
Other related duties assigned as needed.

What you bring

5 years and up experience C, C++, SQL and Unix
5 years Payments experience. POS, Switch, ATM, Card Management etc.
Knowledgeable with FIS product such as IST and Cortex.
Strong analytical skills
Organizational and time management skills required (ability to juggle multiple priorities at a time)
Self-starter with proven ability to work independently
Good oral and written communication skills
Strong problem-solving skills

What we offer you

A competitive salary and benefits.
Great workspaces with dedicated and motivated colleagues.
A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Quick Apply

Jobs for Humanity

Software Engineer Senior (ServiceNow Developer)

Full-time

Manila

Information Technology

6 months ago

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Engineering Trav..

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Engineering

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL DO:

Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs. (Code must be used in core version of applications available for sale commercially.)
Interacts with product managers and/or users to define system requirements and/or necessary modifications.
Participates in software design meetings and analyzes user needs to determine technical requirements.
Write technical specifications based on conceptual design and stated business requirements.
Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.
Completes documentation and procedures for installation and maintenance.
Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.
May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.
May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.
Other related duties assigned as needed.

WHAT YOU WILL BRING:

at least 5 years overall experience in Development; at least 2 years in ServiceNow Development.
Strong knowledge in ServiceNow Administration and configuration.
Strong knowledge in Scripting within ServiceNow including Client scripts, Business rules, Script includes, UI Policy, Notifications, UI Actions and Access controls.
ServiceNow Development , ServiceNow integration experience
Must be willing to work on a mid shift (4:00PM - 1:00AM)
Must be willing to work on a Hybrid setup (twice a week onsite); Office location is at Ecoplaza Bldg, Makati City (near Magallanes MRT Station, EDSA).
College Undergraduates / Non-Bachelor's Degree holders with relevant experiences are welcome to apply
Knowledge and working experience with implementation/customization in ITSM modules.
Work experience in developing Service Catalogs
Work experience in working on automations and integrations in ServiceNow with API’s and others
Working experience in implementation of ITBM , ITOM, ITCM within ServiceNow is an added advantage.
Good communication skills
Ability to work with stakeholders and come up with technical requirements and design.
Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business
Knowledge of financial services industry
Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development
Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma
Knowledge of banking practices, regulations and operations within assigned line(s) of business
In-depth understanding of design patterns and their application
Fluency in developing and understanding sequence diagrams, class models, etc.
Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.
Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
Excellent analytical, decision-making, problem-solving, team and time management skills
Ability to persuade and influence others on the best approach to take
Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
Positive outlook, strong work ethic, and responsive to internal and external clients and contacts
Willingly and successfully fulfills the role of teacher, mentor and coach
May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices

WHAT WE OFFER:

A competitive salary and benefits
Great workspaces with dedicated and motivated colleagues
A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Quick Apply

Jobs for Humanity

Technical Support Representative Senior (IT Service Desk L2/L3)

Full-time

Manila

Information Technology

6 months ago

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Pe..

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

General Equivalency Diploma

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

WHAT YOU WILL DO:

Drives issue resolution by making critical decisions that may impact multiple clients’ processing.
Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.
Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment.
Maintains peak performance at full capacity for all systems.
Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.
Recognizes abnormal processing conditions and makes appropriate response decisions.
Follows escalation procedures when appropriate to resolve errors in a timely manner.
Makes use of available documentation to resolve errors and identifies/implements documentation gaps.
Recognizes and implements/automates process enhancements.
Monitors and responds accordingly to an array of system and application generated messages.
Responds in a timely manner to questions and requests from incoming calls and incident tickets.
Proactively maintains contact with clients and serves as client advocate to internal organizations.
Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.
Works on internal and external projects of various sizes, complexity.
Contributes to existing and develops new solution approaches to the IT environment.
Other related duties assigned as needed.

WHAT YOU BRING:

At least 3-6 years of experience as Service Desk Technical Support (L2/L3 Support)
Hybrid setup and must be willing to report to the office twice a week. Office location is at Ecoplaza Bldg, Magallanes, Makati
Must be willing to work on night shift and shift schedules if needed
Experience in Citrix Troubleshooting
Experience in Active Directory
Experience in MS Exchange Server
Experience in Server Troubleshooting
Experience in Desktop Troubleshooting
College Undergraduates and Non-Bachelor's Degree holders are welcome to apply
Demonstrated knowledge of FIS products and services, financial services industry and mainframe and/or open systems operating systems
Knowledge of clients objectives/business priorities and FIS role in achieving
Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, ATM’s, environments
Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
Excellent analytical, decision-making, problem-solving, team and time management skills
Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
Willingly shares relevant technical and/or industry knowledge and expertise to other resources
Ability to persuade and influence others on the best approach to take
Ability to multi-task, deal with predefined deadlines
Flexibility, versatility, dependability, positive outlook, strong work ethic
Resourceful and proactive in gathering information and sharing ideas
Ability to analyze all system processing delays, failures and errors to determine the appropriate action necessary for resolution
Ability to use troubleshooting applications and tools for first and second level issues
Ability to use and reference system related documentation

WHAT WE OFFER:

A competitive salary and benefits
Great workspaces with dedicated and motivated colleagues
A variety of career development tools, resources & opportunities

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Quick Apply

Total 333 Information Technology job vacancies in paranaque city national capital region manila philippines

Technical Support, Tier 1 (PH Remote)

Technical Support, Tier 1 (PH Remote)

Technical Support Representative (HelpDesk L1) - CEBU

Technical Support Representative, Triage

System Support Analyst I (Service Desk)

Technical Support Representative, Triage

System Support Analyst (Cyberark/Sailpoint Administration)

Technical Support Representative Senior (IT Service Desk L2/L3)

Software Engineer Senior (ServiceNow Developer)

System Support Analyst (CyberArk Administration)

Software Engineer Senior - C++

Project Manager I - Technology [SD-WAN]

Technical/Customer Support Representative I

MS SQL Database Administrator Senior

Technical Support Representative I

Technical Manager - Presales

System Support Analyst (CyberArk Administration)

Technical Support Representative Senior (IT Service Desk L2/L3)

Technical/Customer Support Representative I

MS SQL Database Administrator Senior

Technical Support Representative I

Software Engineer Senior (ServiceNow Developer)

Software Engineer Senior - C++

Software Engineer Senior (ServiceNow Developer)

Technical Support Representative Senior (IT Service Desk L2/L3)