Total 4 research associate job vacancies in Legal / Public / Security category in makati city

• Provide general legal support to the business operations of the Company, in close collaboration with the global legal team and the business.
• Draft a broad range of customer contracts relevant to the industry and support templates regular reviews.
• Drive standardization and processes optimization.
• Perform analysis on customer contracts for management info and control. 
• Support developing and delivering awareness trainings.
• Maintain documents repository always up-to-date.

The key accountabilities are, but not limited to:

• Drafting and negotiating client / agency agreements, letter of intent, memorandum of understanding, NDAs etc.
• Dispute management and resolution
• Supervising external lawyers on litigation and company secretarial functions
• Corporate secretarial services
• Advising on compliance with advertising standards and regulations
• Advising on copy clearance and general clearance of advertising and promotion materials, social media campaigns and developing guidelines
• Advising on intellectual property rights (IPR), and protection of IPR
• Advising on agreements with artists, freelancers, photographers, animators and other third parties and carrying out negotiations with such third parties
• Reviewing and negotiating media buying agreements and other standard terms and conditions of business
• Advice in relation to licensing of third party information and data systems
• Reviewing and negotiating technology development and digital marketing agreements
• Advising on data protection compliance, data security and standard terms and conditions of website use
• Advising on third party license agreements and content contribution
• Updating all business departments on changes in the law which might impact business
• Advising on employment matters, employment disputes and non-voluntary terminations
• Formulating policies and processes to minimise company’s risk
• Updating of all commercial and employment templates
• Conducting out trainings
• Implementing and carrying out the group’s anti-corruption program
• Ad hoc projects as required

• Monitors service levels, abandon rates and aux utilization for multiple lines of businesses and sites

• Engages managers in real time actions needed to meet performance objectives

• Adjusts agent skills as needed to manage service levels in a multi-skill environment

• Responsible for updating schedule exceptions, temporary schedule changes, and permanent schedule changes in the WFM system based on requests from the call center teams

• Responsible to run attendance reports, check-in summary reports, and forecast reports from the workforce management system and to send the information to production managers

• Responsible for running additional reports as needed and to pull data from Genesys WFM and CC Pulse at the request of the Resource Planning Analysts to assist the department in meeting project deliverables

• Supports the management of the workforce management software system

• Provides support for call volume analysis and patterns, supports the normalization of historical data and makes suggestions regarding adjustments and overtime were necessary.

• Helps maintain information needed for accurate forecasting and help report forecasted and actual performance to the departments

• Supports all schedule recommendation for new training classes, optimized schedules for lunches and PTO, and helps to re-align work schedules to meet current trends

• Serves as a Command Center leasing between all GCCS Sites

• Responsible for monitoring VIVA pacing trends and case creation

• Provide reporting and create milestones throughout the month to ensure the business can achieve service level targets.

• Provide daily adjustments as needed to achieve the monthly service objectives

• Responsible for the addition and maintenance of Genesys skilling and agent groups

• Responsible for capturing and updating service level impact to Senior Management

• Responsible for running and creating ad hoc reports to various departments

• Responsible for monitoring agent adherence and notifying production management of non-adherence incidents

• Review skills gaps and make recommendations to Resource Planning Analyst

• Responsible for additional duties as needed in support of the Call Center

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

We are looking for an organized and detail-oriented Associate Legal Assistant to join our team in Pasay City, Philippines. The successful candidate will play a key role in providing high-quality services to our business clients. The work will focus primarily on contract management operations, such as archiving contracts in Microsoft Dynamics, responding to requests for copies of contracts from lawyers and other stakeholders, and working with members of the legal and account teams to ensure the contracts being archived have all the required documents and profile information.

Responsibilities:

• Assist with maintaining an organized and up-to-date contract database using Microsoft Dynamics.

• Assist with extraction of attributes from intake forms and contracts, and performing basic administrative tasks including data entry.

• Work closely with legal teams, client contract management (CCM), and account teams to ensure all contracts being archived are complete.

• Respond promptly to requests for copies of contracts from lawyers and other stakeholders.

• Utilize available approved tools, such as Copilot & Visa secure ChatGPT to extract attributes from contracts for proper archiving.

• Support cross-functional teams to improve and streamline the contract archiving process.

• Perform other related duties as assigned.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.