Total 3 job vacancies by Boldr

WHAT IS YOUR ROLE

As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

WHAT WILL YOU DO 

• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge

YOU HAVE…

• 6 months to 1 year of customer service experience (may it be email, phone, or chat support)
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications 
• Excellent reading comprehension, verbal, and written communication skills
• Strong and effective phone contact handling skills
• An ability to understand and communicate complex ideas to customers, both verbally and in written form
• Aptitude to quickly learn and navigate new technology, systems, and applications
• Ability to accept feedback gracefully and with an open mind
• Intermediate understanding of common Customer Experience best practices
• Customer orientation and ability to adapt/respond to different types of characters

• Paid Time Off
• Training & Development
• Mental Health Program
• Philhealth Coverage

WHAT IS YOUR ROLE

As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

WHAT WILL YOU DO 

• Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
• Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
• Ensure proper and timely escalation of issues to meet internal and external expectations
• Identify opportunities and recommendations for continuous process improvement
• Deliver service excellence and maximize customer service and satisfaction
• Work with the external team to stay updated on product and service knowledge

YOU HAVE…

• 6 months to 1 year of customer service experience (may it be email, phone, or chat support)
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications 
• Excellent reading comprehension, verbal, and written communication skills
• Strong and effective phone contact handling skills
• An ability to understand and communicate complex ideas to customers, both verbally and in written form
• Aptitude to quickly learn and navigate new technology, systems, and applications
• Ability to accept feedback gracefully and with an open mind
• Intermediate understanding of common Customer Experience best practices
• Customer orientation and ability to adapt/respond to different types of characters

• Paid Time Off

• Training & Development
• Mental Health Program
• Philhealth Coverage

A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

As a Recruiter, you will play a critical role in connecting talented individuals with Level 1-3 job opportunities across multiple countries. You will be a key point of contact for candidates and collaborate closely with clients to understand their talent needs. Your responsibilities will involve coordinating the recruitment process, managing relationships, and continuously improving our recruitment strategies.

.WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

• Engage with potential candidates, understanding their skills, aspirations, and fit within Boldr's culture.
• Conduct initial screening processes, including reviewing resumes, performing phone screenings, and assessing candidates' qualifications, cultural fit, and potential for growth within the company.
• Partner closely with client partners to comprehend their talent requirements and deliver to their specifications.
• Streamline the interview and onboarding processes efficiently across different time zones and regions.
• Lead talent branding initiatives, showcasing Boldr’s mission and vision to the audience.
• Develop and implement new recruitment channels and methodologies to access talent pools.
• Monitor, analyze, and report on recruitment metrics to continuously enhance our recruitment strategies.
• Work collaboratively with internal teams to ensure clear communication and a seamless talent experience.
• Stay updated on recruitment best practices, legal regulations, and industry trends.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• A passion for people-first ideologies and a genuine interest in connecting talent with opportunities.
• Exceptional intercultural communication skills and empathy.
• Proactive, multitasking abilities in a fast-paced environment.
• Innovative thinking and the ability to engage potential candidates creatively.
• Strong client-facing skills with a focus on understanding and meeting client expectations.

YOU HAVE…

• 1-2 years of experience recruiting positions
• Managing end-to-end recruitment processes across multiple countries.
• Utilizing various recruitment platforms and tools, including LinkedIn, Job Boards, and Applicant Tracking Systems.
• Building and maintaining client relationships while understanding unique requirements and expectations.
• Analyzing and interpreting recruitment metrics to drive process improvements.
• Leading and mentoring junior recruiters to foster team growth and development.

• Law Benefits
• Training
• Mental Health Support