Salary: P100,000 – P150,000 (Monthly Package)
Schedule 8:30AM EST – 5:30 PM EST
What are we looking for?
Skills Required:
- Thorough understanding of key IT concepts and familiarity with network infrastructure
- Ability to manage multiple personality types and cultivate buy-in from various departments
- Ability to manage multiple ongoing engagements and work under tight deadlines
- Ability to think critically
- Ability to work well with a team in high-pressure situations
Nice to have:
- Formal training or certifications pertaining to project management, e.g., PMP, CAPM, Project+, ITIL, Prince2
- Familiarity with ticketing systems, e.g., AutoTask, ConnectWise, TrackIT, FootPrints
- Experience with IT-monitoring tools, e.g., N-able, Kaseya, SolarWinds
What will you do?
- Participating in all managed services calls with clients and account managers.
- Reviewing managed service tasks/upgrades, and open tickets.
- Conducting kickoff meetings/calls for onboarding new clients and coordinating all tasks throughout.
- Providing accurate, timely, and detailed documentation of all technical and client-care issues.
- Facilitating communication—at regular intervals—between clients, account managers, engineers, and management.
- Acting as an internal liaison between various departments, including executive management, engineering, sales, administration, and technical writing.
- Cultivating client relationships through phone calls and proactive service offerings.
Join the awesome team and enjoy these benefits & perks:
- Home-based work setup
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our client is a top IT services provider in New York City. They specialize in helping businesses with their IT needs, from choosing and installing hardware and software to making sure everything runs smoothly in the long term. They're especially focused on ensuring that a company's IT systems support its overall business goals.
#ConnectOS #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information.
