Total 2 system analyst job vacancies in Business Management / Project / Planning category in The Philippines

Octal Philippines Inc. is seeking a skilled Business Analyst to join our dynamic team. In this role, you will be responsible for liaising between business stakeholders and technical teams to identify and document business needs and system requirements. You will play a critical role in analyzing operational processes, recommending improvements, and ensuring that technology solutions align with business objectives. Your ability to translate complex data into useful insights will be invaluable in driving informed decision-making.

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Minimum of 3 years of experience in ERP system analysis and implementation.

• Strong understanding of business processes and ERP systems.

• Proficiency in ERP software such as SAP, Oracle, or Microsoft Dynamics.

• Excellent problem-solving and analytical skills.

• Strong attention to detail and accuracy.

• Ability to work effectively in a team environment.

• Excellent communication and interpersonal skills.

• Experience with system documentation and user training.

• Knowledge of SQL and database management.

• Ability to manage multiple projects and priorities.

• Familiarity with data security and compliance standards.

• Strong organizational and time management skills.

• Ability to work under pressure and meet deadlines.

• Willingness to stay updated with the latest ERP technologies and trends.

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Business Analyst (IVR /contact center) - 5 to 9yrs-Bangalore/Chennai/Pune

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team

n-house team focusing on development and customization of IVR applications for Financial Institutions and Banks

What you will be doing

• Plans and coordinates all aspects of technical projects from initiation through delivery.

• Manages project initiation activities including identifying contractual obligations, client needs and goals, existing situation, necessary contacts and access to existing information as needed.

• Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate.

• Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables.

• Interacts with product development, sales, client relationship teams, technology solutions, service delivery and/or other cross-functional teams.

• Identifies needed resources for projects, defines and assigns major project roles.

• Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope.

What you bring:

• 5 to 9yrs Exp Creation of functional requirements based on business/client/end user needs

• Experience in technical writing

  Identifies Business strategies, finds solutions

  re-engineering of processes/procedures to produce best results

• Experience working on large/complex projects

• Ability to communicate with engineers on requirements and expected outcomes

• Ability to size development/engineering efforts for cost/timelines

• Abiilty to report project status/delays/escalations and other PM functions

• Familiarity with voice components and/or contact center practices/procedures

• Ability to interact with clients/customers in a professional manner

• IVR knowledge of call flows, automation, self service

  Creation of Visio call flows, both detailed and high level based off User interface documentation

• Ability to perform basic troubleshooting on reported issues for supported contact center platforms

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career on core banking/payments domain

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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