Total 36 Business Management / Project / Planning job vacancies in pasay national capital region

What will a normal day look like?

The Business Analyst is responsible for the development and completion of key business reports and requirements to support the operational effectiveness of the channel.

Duties and responsibilities:

• Provide structure in analysing and addressing business problems and opportunities  
• Provide regular business reports  
• and analysis with solutions for identified business problems or opportunities 
• Ensure reports and analyses are comprehensible to all stakeholders 
• Use reporting tools effectively and efficiently 
• Develop and implement Data Management System  
• Provides quantifiable measures of effectiveness of business initiatives and processes 
• Identify, understand, and articulate internal business requirements  
• Regularly conduct research both internally and externally to identify opportunities for business process changes or improvement 
• Regularly review existing business processes and ensure are streamlined, efficient and effective always 
• Assist on business projects with process design, gap analysis activates, As-Is and To-Be Analysis 
• Support Integration decisions and highlight impacts associated with end-to-end processes 
•  
• Work closely with business stakeholders, Finance, and IT Departments for development of initiatives such as financial plans, business process and systems 
• Ensure complete and accurate documentation of reports, analysis, updated business processes 
• Can engage and communicate recommendations to senior stakeholders 
• Facilitate meetings and workshops relating to Business Reports presentation 
• Help as directed on ad hoc tasks and projects as directed by the stakeholders or the Country Manager 
• Any other related tasks which may be necessary from time to time 

• Monitors service levels, abandon rates and aux utilization for multiple lines of businesses and sites

• Engages managers in real time actions needed to meet performance objectives

• Adjusts agent skills as needed to manage service levels in a multi-skill environment

• Responsible for updating schedule exceptions, temporary schedule changes, and permanent schedule changes in the WFM system based on requests from the call center teams

• Responsible to run attendance reports, check-in summary reports, and forecast reports from the workforce management system and to send the information to production managers

• Responsible for running additional reports as needed and to pull data from Genesys WFM and CC Pulse at the request of the Resource Planning Analysts to assist the department in meeting project deliverables

• Supports the management of the workforce management software system

• Provides support for call volume analysis and patterns, supports the normalization of historical data and makes suggestions regarding adjustments and overtime were necessary.

• Helps maintain information needed for accurate forecasting and help report forecasted and actual performance to the departments

• Supports all schedule recommendation for new training classes, optimized schedules for lunches and PTO, and helps to re-align work schedules to meet current trends

• Serves as a Command Center leasing between all GCCS Sites

• Responsible for monitoring VIVA pacing trends and case creation

• Provide reporting and create milestones throughout the month to ensure the business can achieve service level targets.

• Provide daily adjustments as needed to achieve the monthly service objectives

• Responsible for the addition and maintenance of Genesys skilling and agent groups

• Responsible for capturing and updating service level impact to Senior Management

• Responsible for running and creating ad hoc reports to various departments

• Responsible for monitoring agent adherence and notifying production management of non-adherence incidents

• Review skills gaps and make recommendations to Resource Planning Analyst

• Responsible for additional duties as needed in support of the Call Center

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Visa Corporate IT group has embarked on a voyage of transformation. As a humanistic engineering organization, we put customer experience and our people first! With incessant focus on the three pillars of Innovation, Operational Excellence and User Delight, the End User Support team is poised to deliver the best experience for our Visa team members around the world.

In this role, the Problem Management and Incident Commander has the pleasure of initiating and leading internal customer engagement. The ideal candidate will work to ensure detailed, continuous support for our users and service delivery.

Essential Functions:

• Own and complete key incident and problem management processes.
• Coordinate and facilitate problem diagnosis and drive major incidents & issues to resolution.
• Supervise progress with various teams, coordinate with internal teams and key customers.
• Drive and facilitate Root Cause Analysis and Permanent Corrective Action calls with Problem/Incident owners.
• Emphasize proactive actions and provide superb communication to relevant teams and partners.
• Focus on implementing preventive, rather than reactive methods. Identify possible problems before they occur.
• Assist in identifying repeat incidents. Lead and participate in audit/ review of major incidents and problems.
• Use various methods to analyze major incident data and metrics. Identify patterns and trends based on historical events and incidents.
• Conduct periodic process maturity assessment. Identify and implement improvements.
• Drive and support process automation efforts. Emphasize automation first thinking.
• Set up and maintain Knowledge base database/repository for major incidents/problems. 

This position collaborates with leadership, up to and including the Vice Presidents, to understand requirements, expectations and to communicate plans, status, etc. The environment is fast paced, requiring quick and effective action to be successful. Execution includes partnership across groups both within and beyond the End User Support Organization We are looking for someone with a passion for both planning and execution, and who works as a self-starter, individual contributor and team member. The ideal candidate will have a proven track record of working with business initiatives, be self-motivated and highly organized, and nurture positive internal and external relationships.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Provide technical leadership to a team responsible for project implementation activities for a diverse client base, driving cross functional delivery of systems and services to customers 

• Represent assigned AP markets across the Client Delivery function Build, maintain and communicate detailed market synopsis, including but not limited to key regulatory requirements, processing nuances, key client and domestic partners, competitor landscape etc.

• Provide functional responsibility for leading an Implementations team and to increase knowledge sharing and learnings to enable consistent interaction with clients 

• Provide leadership and strategic guidance during the various phases of project management and commercialization process to ensure all necessary tools, processes, procedures, and staff are in place to support successful execution

• Attract, develop, motivate and retain a team of high performing, high potential professionals who are well positioned to become future leaders in the company

• Build a strong and cohesive team by providing leadership to direct reports through coaching, setting strategic direction and applying working knowledge of Visa products, systems, and procedures. Instill an inclusive team culture and provide continuous coaching and training to the team

• Ensure the team represents client needs to internal stakeholder organizations including Client Services, Sales, Product, Systems, Risk and Legal through accurate business requirements and ongoing advocacy

• Establish and foster relationships with Client and internal stakeholders at all levels of staff and senior management

• Stay current with industry and client trends and maintain a strong knowledge of Visa products and services

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

• Responsible for setting up and configuring the WFM system according to our clients’ business needs. This includes setting up user roles, permissions, and access levels.
• Collaborate with OSC to manage user accounts, including adding and removing users, resetting passwords, and managing user permissions and access.
• Onboarding of new team members in Genesys systems
• Review and Process change request for making changes or creating new Pulse dashboards.
• Serve as internal support liaison for Genesys system upgrades and testing.
• Maintaining configuration for exceptions, time off, scheduled state groups, etc.
• Collaborating with CCTS to update VQ configurations for Pulse.
• Serve as the first line of technical support for any issues users may encounter.
• Continuously monitor and evaluate the effectiveness of the WFM system, suggest and implement improvements as needed. This could include introducing new features, streamlining processes, or enhancing user experience.
• Ensures that the use of the WFM system complies with all relevant policies, laws, and regulations. This may include data privacy regulations, labor laws, and internal company policies.
• Ensure the integrity of data within the system, including importing and exporting data, and setting up and managing integrations with other systems.
• Provide training and support to users, helping them understand how to use the system effectively.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

JOB DESCRIPTION AND RESPONSIBILITIES

The IT Service Management (ITSM) group within the Employee Enablement Solutions team (EES) at Visa is seeking a Service Manager with excellent communication skills, a strong sense of ownership, and the ability to work autonomously. This role involves driving excellence across all employee-facing technology services, simplifying and optimizing IT services, and promoting a service culture focused on the employee experience. 

The standard working hours for this role currently are from 5:00 pm to 2:00 am, local Manila time. When the work necessitates it, you may be required to work outside of the prescribed work hours.  Visa reserves the right to adjust the standard working hours in future based on the business requirements

Key responsibilities include:

• Continual improvement of services and processes
• Building strategic partnerships throughout the organization
• Managing services throughout their lifecycle
• Influencing decisions as a customer advocate
• Facilitating transparent communication and collaboration
• Providing clear, weekly reporting focused on results and milestones

The ideal candidate should have a strong IT background, understand the evolving needs of the business, and have a passion for process improvement. They should balance empathy with the ability to explain limitations, understand the cost implications of services, and be able to back decisions with data. Excellent communication, interpersonal skills, and a commitment to delivering quality services are essential.

The candidate must be comfortable providing ITSM services autonomously and building strong relationships with staff and leaders globally. They should use analysis and relationships to improve the user experience in their region and beyond. The candidate will be expected to provide clear reporting and KPIs on a monthly basis, and track milestones in our systems for visibility.

The successful candidate will demonstrate emotional intelligence, executive presence, and the courage to highlight inconsistencies. They should be self-motivated, committed to enhancing ITSM processes, and eager to improve Visa through discussion, influence, leadership, and action. They will be expected to create plans with milestones and dates for optimal value achievement and provide professional proposals for ITSM service improvement on a quarterly basis.

Essential Functions include:

• Prioritizing and addressing local Service Improvement Opportunities quarterly, meeting or exceeding targets
• Analyzing ServiceNow data to identify service gaps and drive improvements
• Meeting with World Area staff/leaders to present analysis of services, capturing feedback and aligning with business needs
• Driving service transition and integration activities beyond minimum requirements, striving for world-class delivery
• Developing actionable plans with key deliverables/milestones, eliminating ambiguity
• Communicating with high energy, excellent verbal, written, and presentation skills are essential
• Creating clear and actionable service-related communications for distribution to targeted audiences
• Building partnerships and encouraging collaboration to maximize continual improvement opportunities
• Transforming complex technical concepts into precise, audience-appropriate language
• Leading in ambiguous high-pressure situations and working independently with limited direction
• Prioritizing and managing a wide range of competing initiatives
• Taking ownership of urgent customer items and building strong relationships with internal customers
• Optimizing service delivery by aligning technology owners with best practices and methodologies
• Challenging assumptions and the status quo, exhibiting strong organizational courage
• Developing persuasive business plans and proposals that maximize return on investment
• Exhibiting strong problem-solving skills and critical thinking techniques
• Understanding organizational change management and user experience improvement techniques
• Engaging professionally with people at all levels, using strong interpersonal skills
• Managing time and priority with attention to detail across a wide array of competing initiatives
• Integrating into a team of technical, process improvement and change management professionals
• Providing quarterly written proposals to leadership on biggest ITSM opportunity areas to serve Asia Pacific

The successful candidate will possess the following qualities:

• Strong ideation and problem-solving skills
• Results-oriented with a continuous improvement mindset
• Coachable and positive attitude
• Strong and concise communicator, effective listener, and empathetic
• Self-sufficient in admin tasks and effective at prioritizing

Additional responsibilities include tracking goals on a weekly basis, presenting monthly reports and strategy updates, showcasing milestone progress, and meeting or exceeding goal targets with weekly reporting. The successful candidate will demonstrate a high degree of autonomy and ownership, and possess excellent communication skills.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 3 set days a week (determined by leadership/site) or more of the time based on business needs.

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB RESPONSIBILITIES:

• Communicates daily with their respective Planners, inform them on a significant change, issues, concerns and provides projection on a per package per lot basis with thorough analysis.
• Prepare/Assess daily detailed report per operation per Planned Completion Date and send out priority loading to Operations and Planner for review and reference.
• Reviews/analyzes daily late lots and work in process, provide alternative courses of action regarding production flow variation.
• Coordinates with support group Material Review Board on issues on a lot per lot basis regarding the disposition and other investigation going on as a basis on changes and improving Planned Completion Dates as part of Maintaining a reliable commitments that may vary depending on the final disposition by the Management.
• Ensures accurate work in process movements, i.e. actual lot location against Oracle/Camstar status.
• Coordinate priority revision notices per Planner feedback and ensures the Planned Completion Dates are updated in Oracle.
• Reviews commitments and provide heads up review to respective Planner on the issues that may affect the Planned Completion Dates and provides changes and updates any progress with the Planner.
• Performs All Shipment related Oracle transaction properly Performs document reviews Bonding Diagrams, CAS to ensure all are tally in actual against production use.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree any 4 year course or at least 1-2 years of directly related experience
• Proficient in MS Office
• Knowledge in Oracle System and familiar in manufacturing set-up

The IT Service Management (ITSM) group within the Employee Enablement Solutions team (EES) at Visa is seeking a Service Manager with excellent communication skills, a strong sense of ownership, and the ability to work autonomously. This role involves driving excellence across all employee-facing technology services, simplifying and optimizing IT services, and promoting a service culture focused on the employee experience. Key responsibilities include:

• Continual improvement of services and processes

• Building strategic partnerships throughout the organization

• Managing services throughout their lifecycle

• Influencing decisions as a customer advocate

• Facilitating transparent communication and collaboration

• Providing clear, weekly reporting focused on results and milestones

The ideal candidate should have a strong IT background, understand the evolving needs of the business, and have a passion for process improvement. They should balance empathy with the ability to explain limitations, understand the cost implications of services, and be able to back decisions with data. Excellent communication, interpersonal skills, and a commitment to delivering quality services are essential.

The candidate must be comfortable providing ITSM services autonomously and building strong relationships with staff and leaders globally. They should use analysis and relationships to improve the user experience in their region and beyond. The candidate will be expected to provide clear reporting and KPIs on a monthly basis, and track milestones in our systems for visibility.

The successful candidate will demonstrate emotional intelligence, executive presence, and the courage to highlight inconsistencies. They should be self-motivated, committed to enhancing ITSM processes, and eager to improve Visa through discussion, influence, leadership, and action. They will be expected to create plans with milestones and dates for optimal value achievement and provide professional proposals for ITSM service improvement on a quarterly basis.

Essential Functions include:

• Prioritizing and addressing local Service Improvement Opportunities quarterly, meeting or exceeding targets

• Analyzing ServiceNow data to identify service gaps and drive improvements

• Meeting with World Area staff/leaders to present analysis of services, capturing feedback and aligning with business needs

• Driving service transition and integration activities beyond minimum requirements, striving for world-class delivery

• Developing actionable plans with key deliverables/milestones, eliminating ambiguity

• Communicating with high energy, excellent verbal, written, and presentation skills are essential

• Creating clear and actionable service-related communications for distribution to targeted audiences

• Building partnerships and encouraging collaboration to maximize continual improvement opportunities

• Transforming complex technical concepts into precise, audience-appropriate language

• Leading in ambiguous high-pressure situations and working independently with limited direction

• Prioritizing and managing a wide range of competing initiatives

• Taking ownership of urgent customer items and building strong relationships with internal customers

• Optimizing service delivery by aligning technology owners with best practices and methodologies

• Challenging assumptions and the status quo, exhibiting strong organizational courage

• Developing persuasive business plans and proposals that maximize return on investment

• Exhibiting strong problem-solving skills and critical thinking techniques

• Understanding organizational change management and user experience improvement techniques

• Engaging professionally with people at all levels, using strong interpersonal skills

• Managing time and priority with attention to detail across a wide array of competing initiatives

• Integrating into a team of technical, process improvement and change management professionals

• Providing quarterly written proposals to leadership on biggest ITSM opportunity areas to serve Asia Pacific

The successful candidate will possess the following qualities:

• Strong ideation and problem-solving skills

• Results-oriented with a continuous improvement mindset

• Coachable and positive attitude

• Strong and concise communicator, effective listener, and empathetic

• Self-sufficient in admin tasks and effective at prioritizing

Additional responsibilities include tracking goals on a weekly basis, presenting monthly reports and strategy updates, showcasing milestone progress, and meeting or exceeding goal targets with weekly reporting. The successful candidate will demonstrate a high degree of autonomy and ownership, and possess excellent communication skills.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

I.                    JOB TITLE – Sales and Marketing Representative

II.                   JOB SUMMARY

The Sales and Marketing Representative leads the development and implementation of the organization’s advertising strategies and activities. He or She must guarantee that marketing operations are successful in reaching the management’s goal.

III.                 DUTIES AND RESPONSIBILITIES

1.       Develop and implement effective sales and marketing strategies to promote the company’s NCLEX-related services.

2.       Identify and pursue new business opportunities by contacting potential clients, attending industry event, leveraging professional networks.

3.       Establish and maintain strong relationships with clients and industry partners, ensuring their needs are met and addressing any concerns or issues that may arise.

4.       Prepare and deliver engaging presentations to prospective clients, highlighting the benefits and features of the company’s offered services.

5.       Collaborate with the Sales and Marketing Manager to set and achieve monthly and annual sales targets.

6.       Monitor market trends, competitors, and client’s feedback to inform and adjust sales strategies as necessary.

7.       Maintain accurate and up-to-date records for sales activities, marketing collaterals, client interactions, and other relevant data using monitoring tools.

8.       Coordinate and assist with internal teams, including customer support and operations, to ensure seamless service delivery and client satisfaction.

9.       Participate in ongoing training and professional development to maintain knowledge of industry trends, best practices, and regulatory changes related to the company’s business process.

IV.               

QUALIFICATION

4.1   Educational/License/Certification

·       Graduate of Business, Marketing, Entrepreneurship courses or any relevant degree

4.2   Experience

·       At least 6 months to 1 year of sales or marketing experience

4.3   Skills

·       A team player with a customer – oriented approach

·       Outstanding communication and interpersonal abilities

·       With sales and/or marketing experience or another similar role

·       Knowledge of marketing techniques and principles

·       Basic understanding of market research techniques, statistical and data analysis methods

·       Excellent knowledge of MS Office1

4.4   Others

·       Amendable to attend events around Cebu City or Visayas area

·       Amendable to work on Saturday and Sunday (if an event falls on weekend)

·       Amendable to render overtime (if an event last beyond office hours)

·       Willing to be handle other roles such as customer care assistant and other roles related to sales and marketing

What We Offer?

· Competitive Salary Rate

· Company Incentives

· Divisional Incentives

· Performance Incentives

· Perfect Attendance Incentive

· Paid Trainings

· HMO Card upon regularization.

· Positive workplace culture

· Growth and advancement within the company

· Company-sponsored social events and team-building activities

The HR Business Partner is a leadership role that acts as a trusted consultant to the leadership team in the assigned line of business (LOB) in areas of HR; including employee relations, employee benefits, policy creation, HR administrative services, workforce planning, among others.

The HR Business Partner works hand in hand with the HR Manager in the design, development and implementation of HR programs.

What will your normal day look like? 

•    Lead human resource management and industrial relations in the site
•    Employment services
•    Performance management
•    Other related human resource projects 
•    Conduct counselling / interviews, addressing grievance disputes within
•    Framework
•    Employee Discipline in accordance with legislation
•    Development of policies in accordance with the relevant legislation
•    Liaise with the HR Manager on all Training and professional development needs of employees in his/her site
•    Ensure that Performance Improvement Plan is in place
•    Assist HR Manager in the development and implementation of Training and Development Projects
•    Benefits Administration and paper work for both Government mandated and company mandated 
•    Liaise with employees and POC for compensation claims with vendors and/or government agencies
•    Policy development.
•    Up to date & compliance with legislation and industry trend
•    Assist HR Manager in the development and implementation of Compensation and Benefits Projects

•    Responsible for a small team of staff.
•    Coordinate and promote corporate social responsibility activities in the site
•    Act as project co-ordinator on roll out of various HR projects in the site
•    Provide accurate reports outlining trends
•    To perform any other related tasks which may be necessary from time to time

The Analyst, Business Strategy & Operations is a business process improvement role. It is part of the Operational Excellence & Execution (OE&E) team that is part of the Employee Enablement Solutions (EES) team within Corporate IT (CIT). This group champions the technology needs of Visa staff.

This team works with technology and other business partners to provide a center of excellence within the organization to drive efficiency, effectiveness, and an exceptional user experience. 

We are passionate about empowering our business users and supporting their success. We are looking for equally passionate people to lead a continuing journey of delivering world class technology, processes, services, support, and experience to our colleagues. 

Reporting to the Operational Excellence & Execution Director, this role will work with diverse teams across the Corporate IT Integration Management Office landscape to identify and implement process efficiencies, while contributing to efficient and successful integration of an acquired entities data and end users by driving process automation, improvement, and standardization across all functional areas and across all project lifecycle stages from inception to end-of-life. 

This position requires extensive Lean Six Sigma (DMAIC) experience analyzing and creating process flows within the context of cross-functional programs.  The successful applicant will also possess excellent leadership and interpersonal skills necessary to influence teams to deliver in a fast-paced and dynamic environment.  This position plays a pivotal role to ensure end users can conveniently and effectively execute their responsibilities in the Visa environment. 

In addition, this role requires demonstrated experience with process analysis, process design, process flow documentation, process improvement and target operating models. As the Business Process Improvement Analyst, you will actively lead continuous improvement projects using Lean Six Sigma (DMAIC) process improvement methodologies with the output being an optimal future state process and/or target operating model. 

We are seeking an experienced Business Process Improvement Analyst who has a mind for creating metrics, the ability to formulate strategy, and can lead critical continuous process improvement efforts, with the goal of improving both operating and financial performance.  This role requires the ability to understand an acquired entities processes and ways of working, operational and technical, to drive an optimal future state, that results in enhanced experiences during and post-acquisition integration. 

Essential Functions: 

1) Leverage Lean Six Sigma (DMAIC) and other process improvement methodologies to drive process improvement, transformation, and automation through cross-functional collaboration across all areas of the organization.

2) Cultivate trusted advisor relationships across the Corporate IT Integration Management Office organization and with their stakeholders and customers through demonstrated expertise and action-based leadership. 

3) Prepare and deliver status updates and presentations to internal stakeholders and executive leadership team. 

4) Conduct interviews and facilitate workshops with business stakeholders and acquired entities to formulate strategy, define customer needs, validate requirements and proposed changes to business processes and operating models. 

5) Develop process improvement procedures and monitoring and reporting on process performance and adoption across the organization.

6) Formulate strategic objectives and appropriate key measurements for initiatives. 

7) Analyze current process standards and metrics to provide solutions for improvements, updating and maintaining documentation on process improvements and performance. 

8) Perform data gathering, root cause analysis, demand analysis, and performance trending to develop appropriate process control changes. 

9) Analyze and document dependencies between new and existing processes and identify opportunities for improvements. 

10) Serve as a change agent for transitioning business stakeholders to new ways of working. 

11) Provide education and training on changes, updates, and improvements for guidelines, processes, and procedures to stakeholders and management. 

12) Serve as a contributor and advocate for global Lean Six Sigma initiatives and the fostering of a Lean Six Sigma culture. 

13) Identify potential roadblocks/obstacles and escalate issues as needed. 

14) Serves as a catalyst for continuous business process improvement, transformation, and innovation. 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.