Total 5 job vacancies by Avaloq

As a member of our Business SaaS Service Desk team, you are responsible for the end to end management of Avaloq clients. The team is the single point of contact for all clients asking for SaaS support, it manages the incoming calls, tickets and e-mails. All the issues are tracked through the ticketing tool and notified to clients.

The Service Desk also manages the service malfunction/interruption communications and support the service-related report activities.

Your key tasks

• First level Help Desk support: provide a single point of contact for both, internal and external Avaloq clients
• Make an efficient initial assessment of customers` requests: either resolve or assign them to the 2nd level support accordingly
• Record and track incidents and complaints keeping clients informed on their requests’ status and progress
• Manage clients requests’ life-cycle including closure and verification
• Produce and update statistics and reports to both, clients and Avaloq management

As a member of our Offering & Client Administration team, you are supporting the Offering Managers in the overall Offering process and Account Managers in the overall Service Clients SaaS/BPaaS governance. 

Your key tasks 

• Produce offering status reports and needed statistics
• Support Offering Managers in getting needed information for producing offers
• Chasing internal stakeholders for feedback and update status of pending opportunities
• Support regularly monitoring of Client's variable volumes and proactively inform Account Managers in case of significant deviations from baselines
• Support offer process in terms of quality checks and support internal offer signatures process (Avaloq Business authorities)  
• Update Client governance in intranet and CRM involve correct stakeholders to get updates   
• Manage day-to-day operative tasks

Your tasks

• Serve as first point of contact for visitors and as reception for guests with focus on hospitality and operational excellence.
• Work alongside the Office Manager in providing entire office administration functions
• Monitor office supplies, place supply orders when necessary
• Monitor and log office expenses and costs
• Manage relationship with the external vendors, including timely payments
• Work with building management and service providers to ensure adequate maintenance of office premises and timely servicing and repair of all office equipment.
• Partner with HR and IT in onboarding and off-boarding process for new hires and exiting employees.
• Assist in organizing social engagements and team events
• Liaise with travel management companies to coordinate travel arrangements and hotel reservations for international trips of our staff and help with logistics for global management visitors
• Other ad hoc administrative duties as assigned

As a member of our Client Administration team, you are supporting the Account Managers in the overall Service Clients SaaS/BPaaS governance. 

Your key tasks 

• Support correct invoicing according to signed and delivered projects and services
• Support regularly monitoring of Client's variable volumes and proactively inform Account Managers in case of significant deviations from baselines
• Produce client financials and billing status reports and needed statistics
• Support offer process and publish offers to Clients according to the pricing models
• Manage day-to-day operative tasks covering Europe time-zone CET +1

Your tasks

• Serve as first point of contact for visitors and as reception for guests with focus on hospitality and operational excellence.
• Work alongside the Office Manager in providing entire office administration functions
• Monitor office supplies, place supply orders when necessary
• Monitor and log office expenses and costs
• Manage relationship with the external vendors, including timely payments
• Work with building management and service providers to ensure adequate maintenance of office premises and timely servicing and repair of all office equipment.
• Partner with HR and IT in onboarding and off-boarding process for new hires and exiting employees.
• Assist in organizing social engagements and team events
• Liaise with travel management companies to coordinate travel arrangements and hotel reservations for international trips of our staff and help with logistics for global management visitors
• Other ad hoc administrative duties as assigned