Senior Operations Manager
9 months ago
The Senior Operations Manager or Channel Manager (CM) is accountable for the overall performance and culture of TSA’s Customer Engagement ..
The Senior Operations Manager or Channel Manager (CM) is accountable for the overall performance and culture of TSA’s Customer Engagement Centres. They are the key account manager for their channel, managing all operational matters with their client partners.
Their role is to execute the operational plan as defined by TSA’s Executive and Group Leadership team to achieve the required commercial and people outcomes. They leverage their operational knowledge to develop robust strategies to optimise the profitability of their existing stream and build a strong talent pipeline to support growth.
They achieve this through setting a clear vision and direction for the entire Centre, coaching and developing their frontline leadership team, providing key performance, customer and competitor insights and turning these into actions or opportunities for the business and client.
24/7 Hoop - Core Work load hours are 8am -8PM New Zealand Time.
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