Ensures that the company adheres to data protection laws and best practices, safeguarding the privacy of personal information. Serve as the focal point for data protection strategies and are responsible for navigating the complex landscape of legal requirements related to personal data

Research unapplied cash values in order to determine whether funds can be applied against a bona fide A/R invoice, or whether funds should be earmarked for refund to customer.

Responsibilities:

• Work under guidance of Assistant Accountant on specific books of unapplied cash. 
• Conduct input / research work against specific unapplied cash values, using NetSuite accounting system and establish if the cash value is listed on the universal daily deposit spreadsheet.  
• Determine form of unapplied payment, i.e. Check / ACH / Credit Card / Credit Memo. Establish if a specific invoice connected thereto is “open”.  
• Process and reconcile payments  by accurately locating, and correctly tagging payment remit, and validating invoice information
• Identify from the remit whether the unapplied payment is a duplicate payment, a regular overpayment, an overpayment, an issued Credit Memo, JE / AR transfer, awaiting missing remittance, information not posted in NetSuite, a sales tax issue, an incorrect vendor. Ultimately determine if the client submitting the remittance needs to be contacted for more information.  
• Understand and resolve unapplied payment through audit, research and backtracking. 
• Note corresponding solutions to rectify the cash postings and action accordingly.  
• Record findings in Excel tracker. 

• Minimum 3 years of related experience; or equivalent combination of education and experience
• College degree, Bachelor’s Degree in Accounting preferred
• Ability to analyze, develop, initiate, and implement plans and strategies to achieve goals
• Must have excellent computer skills in MS office, and the individual should have knowledge of accounting software, spreadsheet software
• Good interpersonal skills with the ability to lead and direct associates
• Ability to prioritize and meet critical deadlines
• Competency with larger ERP system  
• NetSuite experience preferred
• Confidence to deal with a range of stakeholders

• Permanent Remote Work
• Company laptop provided
• 20 days paid leave
• Paid parental leave benefits
• Technology Allowance Reimbursement
• HMO and Retirement Plan upon regularization
• Free office lunch every Wednesday
• Quarterly Company Happy Hour
• Annual Pod Outing

As an End-User Helpdesk Agent, you will be primarily responsible for providing frontline user management and customer support. The End-User Helpdesk Agent efficiently provides support to customers, is a flexible problem-solver, and is confident at providing solutions. You investigate if you do not have enough information to resolve customer inquiries and complaints. At the same time, you are patient, empathetic, and very communicative with others. The End-User Helpdesk has at least basic computer skills and the capacity to stay focused in a busy work environment. The service runs 24 x 7.

Key Tasks and Responsibilities:

• Process User Management/UMT worklist requests within SLA
• Provide updates to the Sponsors, Implementation Managers, and other relevant teams on the creation/maintenance of all client-supported product accounts.
• Follow strict instructions on the creation/update of all client-supported product accounts as specified on Helpdesk Briefs/Communication Plans for each trial.
• Communicate with the Sponsor via email regarding issues on the creation/maintenance of all supported products and follow up on resolutions in a timely fashion and ensure communication is accurate both verbally and in writing.
• Ensure that all data is entered/updated correctly in the CRM system.
• Perform database system performance reporting tasks.
• Root Cause Analysis ticket owner for alerts and errors generated by the various products supported.
• Complete QC activities for User Management activities completed by other Helpdesk Administrators
• Complete Site Allocation for all client-supported product Users in a timely fashion.
• Escalate promptly to Shared UM TL any issues with the completion of User Management or compliance with SLA.
• Ensure compliance with customer Data Privacy and Security Policy
• Perform other administrative tasks as required.

Skills/Attributes Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Technical:

• Good working knowledge of Microsoft Office tools (Word, Excel, OUtlook, etc.)
• Computer and Internet-savvy
• Call/Contact Center ticketing tools, i.e., Zendesk, Salesforce (or similar CRM platform)
• Call/Contact Center call management tools, i.e., Avaya, 8x8 (or similar) is advantageous

Behavioral:

• Positive and enthusiastic personality and approach to work
• Ability to take right decisions, strong sense of ownership and accountability
• Ability to apply creativity to resolving problems
• Organized, accurate, with ability to multi-task
• Excellent written and verbal communication
• Willing to lean new skills and grow with the company

Qualifications:

• At least High School diploma or equivalent
• User Management or Data Entry experience for at least 1 year
• Previous experience in SSC/BPO and Customer Service is nice to have
• Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels

As well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos pride itself on a fun, healthy and encouraging work environment in the premium district of Mckinley Hill, Taguig.

We also reward of our staff with great benefits including:

• Competitive compensation packages
• HMO/Medical and dental coverage
• Life insurance
• Non-taxable allowances
• Night differential
• And much much more!

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 4

About the Role:

We are looking for a skilled IT Analyst (Portfolio Management) to join our team. In this role, you will be responsible for overseeing and optimizing the IT project and program portfolio to ensure alignment with organizational strategies and objectives. You will collaborate with stakeholders to evaluate project performance, prioritize initiatives, and maximize the value delivered by IT investments.

Key Responsibilities:

Portfolio Management

• Assist in maintaining and managing the IT project portfolio, ensuring alignment with organizational goals.
• Support the prioritization and selection of projects based on strategic value, risk, and resource availability.
• Monitor and evaluate the performance of ongoing projects and programs within the portfolio.

Data Analysis and Reporting

• Develop and maintain dashboards, metrics, and reports to provide insights into portfolio performance and resource utilization.
• Analyze data to identify trends, risks, and opportunities for optimization.

Stakeholder Collaboration

• Work closely with project managers, business units, and leadership to ensure portfolio objectives are understood and achieved.
• Facilitate regular reviews of the IT portfolio to assess progress and adjust priorities as needed.

Process Improvement

• Identify areas for improvement within the portfolio management process and recommend solutions.
• Support the implementation of tools and methodologies to enhance portfolio visibility and decision-making.

Governance and Compliance

• Ensure portfolio management practices comply with organizational policies and standards.
• Assist in establishing and maintaining portfolio governance frameworks.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Experience:
• 3-5 years of experience in IT portfolio management, project management, or a related field.
• Familiarity with portfolio management tools and software (e.g., Microsoft Project, ServiceNow, Planview).
• Technical Skills:
• Strong analytical skills with experience in data analysis and reporting tools (e.g., Power BI, Excel).
• Understanding of project and program management methodologies (e.g., Agile, Waterfall).
• Basic knowledge of IT systems and architecture.
• Soft Skills:
• Excellent communication and presentation skills.
• Strong organizational and multitasking abilities.
• Ability to collaborate effectively with cross-functional teams and senior stakeholders.
• Certifications (preferred):
• Project Management Professional (PMP).
• Portfolio Management Professional (PfMP).
• ITIL Foundation Certification.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 1

About the Role:

We are seeking an experienced IT Analyst (Change Management) to join our dynamic team. The successful candidate will play a key role in ensuring the smooth implementation of IT changes within our organization, minimizing disruption and maximizing user adoption. You will work closely with cross-functional teams to plan, execute, and monitor change initiatives in alignment with organizational goals.

Key Responsibilities:

Change Management

• Coordinate and manage IT change requests, ensuring all changes are evaluated, tested, and implemented effectively.
• Analyze the impact of IT changes on business operations, identify risks, and propose mitigation strategies.
• Develop and maintain change management policies, procedures, and documentation.
• Act as a liaison between IT teams and stakeholders to ensure alignment and clear communication regarding change initiatives.

Process Optimization

• Identify and recommend process improvements to enhance change management effectiveness.
• Conduct post-implementation reviews to evaluate the success of changes and gather feedback for future improvements.

Collaboration and Communication

• Work with project managers, business analysts, and technical teams to ensure successful integration of IT changes into existing systems.
• Provide training and support to users impacted by IT changes.

Monitoring and Reporting

• Monitor the progress of change initiatives and prepare regular reports for senior management.
• Maintain a change management database or system to track changes and maintain audit compliance.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Experience:
• 3-5 years of experience in IT change management, business analysis, or a related role.
• Proven experience in coordinating complex IT change initiatives.
• Technical Skills:
• Familiarity with ITIL frameworks and best practices.
• Proficiency in change management tools (e.g., ServiceNow, Jira).
• Basic understanding of IT systems, infrastructure, and software development lifecycle (SDLC).
• Soft Skills:
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Certifications (preferred):
• ITIL Foundation Certification.
• Prosci Change Management Certification or equivalent.

Reporting to Collections Team Lead, this role is responsible for working in a fast-paced global team to efficiently collect cash from customers. The role involves proactive communication with customers to facilitate timely payments and maintain positive relationships while ensuring adherence to the company's collections policies and procedures.

Responsibilities: 

• Manage a high-volume multi-currency ledger, ensuring adherence to agreed-upon terms. 
• Develop and maintain customer relationships both internal and external and have an awareness of cultural and regional differences with respect, while effectively enforcing agreed terms.
• Query handling and investigation, liaise with other departments to ensure swift resolutions of queries and efficient OTC flow.
• Cash allocation, assisting with identification of payments and ensuring short paid reason is identified and correctly categorised and resolved within month payment received.
• Carefully and sensitively process final notices working with internal stakeholders, taking appropriate levels of actions in cases of non payments, including up to account closure and service termination.
• Ensure all document processes are followed and DOA’s approvals adhered to at all times.
• Enable the business to meet its cash collection targets and needs.

Brokers' BackOffice is a Sydney based outsourcing firm specialised in handling loans processing for mortgage brokers operating in Australia. We are currently seeking an experienced loan processor to join our dynamic team.

The ideal candidate should have a strong background in mortgage processing, having worked alongside brokers and possess end-to-end expertise in handling loan applications.

Key responsibilities

• Policy Analysis: Thoroughly understand and stay updated on various lenders' policies and criteria to accurately assess loan applications.
• Pricing Requests: Conduct pricing requests and comparisons to ensure clients receive competitive loan offers.
• Borrowing Power Assessment: Evaluate clients' financial situations to determine their borrowing capacity and provide detailed borrowing power assessments.
• Scenario Discussions: Engage in discussions with lender BDMs to present and discuss various loan scenarios, seeking the best outcomes for clients.
• Document Verification: Verify all relevant documents provided by clients, including identification, payslips, and bank statements.
• Income Determination: Assess clients' income based on payslips and tax returns to ensure accurate loan assessments.
• Application Lodgement: Prepare and lodge loan applications with lenders, ensuring all necessary information and documentation is included.
• Client Interaction: Communicate with mortgage brokers and clients to gather necessary financial information and clarify any discrepancies.
• Facilitating the loan process up to settlement, including communication with solicitors, lenders, clients, and other related parties
• Post-settlement tasks such as pricing and rate reviews
• Handling complex and/or urgent requests
• Admin tasks like email monitoring, chasing lenders for updates on applications and communicating with various lenders

• Proven experience in loan processing within the Australian mortgage industry.
• Proficiency in end-to-end loan processing tasks.
• Demonstrate impeccable written and verbal communication skills in liaising with brokers, lenders, and internal stakeholders.
• Ability to work independently with minimal supervision.
• Goal-oriented mindset with a drive for career advancement.
• Leverage your background in processing loan applications through various systems and CRMs (Mercury, FLEX, Quickli, ApplyOnline, Broker Engine, etc.).

Qualifications:

• Minimum of 3 years of proven experience in Australian Mortgage Loan Processing.
• Exceptional English communication skills (verbal and written).
• Strong analytical, organisational, and interpersonal skills.
• Unwavering commitment to professional excellence.
• Uphold a standard of excellence in every aspect of your work.

• Career Advancement: Elevate your career with a clear path for progression and continuous upskilling. Our commitment to ongoing training and development ensures you stay at the forefront of the financial industry.
• Work-Life Integration: Benefit from a flexible working schedule aligned with Australian Business Hours, permanent weekends off, and generous paid Australian holidays to strike a harmonious work-life balance.

How to Apply:

Interested candidates are invited to send their resume and a cover letter detailing their relevant experience and why they are a good fit for this role to talent@vistaworkforce.com you may also share your resume via WhatsApp with : Aarti Shah- +91 93729 42969 / +61278135457

Please note: Our offices are located in both Manila and Cube. We are seeking candidates who are based in or willing to commute to either location. Please indicate your preferred office location when applying.

Join us and be part of our journey towards excellence!

Salary: P50,000 to P70,000 (Monthly Package)

Schedule: Monday – Friday (8:00 AM - 05:00 PM AEST)

What are we looking for?

Skills Required:

• Minimum 3 years accounts payable experience
• Previous experience using ERP system
• Demonstrated ability to drive change through process improvement
• Experience in Other Admin type roles; with high volume transactions
• Flexibility to do more than AP (Be able to work with business as it evolves to help manage different Receivable, types including Accounts Receivable, and administrative tasks)

Nice to Have:

• Previous experience in the Retail industry
• Experience in MS AX and D 365 environments
• Experience in Concur
• Experience in Accounts Receivable, Lease administration

What will you do?

Main Duties:

• Contributing to technical development and training of finance team members
• Process Invoices daily, including working with other stakeholders to verify any errors
• Post the invoices accurately in system
• Working with supplier and sourcing teams to ensure stock is invoiced at correct prices in AP sub-ledger.
• Matching prepayments to invoices before end of month.
• Completing monthly creditor reconciliations for all suppliers including commentary for all reconciling items.
• Performing general administrative and behavioral tasks as required.

Beyond Accounts Payables:

Help work thru administration / management of different types of transactions including:

• Accounts receivable / Credit & Debt Management
• Financing Partners transactions (Afterpay, Zip, Latitude)
• Supplier Reconciliation
• Lease administration
• Customer and Supplier refunds

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client --- With over 1,000 to 5,000 employees have grown to become one of Australia’s most well-known furniture manufacturers and retailers. Their furniture superstores can be found in every major metropolitan city and regional towns, with over 85 stores across Australia. They take pride of making, selling and guaranteeing well-designed furniture that everyone can truly afford.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Provides customer support through different communication channels (phone, email, chat).  
• Resolve issues and accommodates customer inquiries to ensure satisfaction with products or services.  
• Collaborates with colleagues and different departments to resolve complex issues  
• Maintains accurate records on customer interactions, transaction, feedback, etc.  

• At least 6 months BPO Experience
• Order taking or food industry experience is a PLUS
• Excellent verbal and written English skills
• Willing to work onsite in MAKATI
• Amenable working weekends and night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

• Support to develops Key Projects by attaining turnover and Sika share targets in the Philippines.
• Ensure key project clients and international key customers are satisfied with the services provided, identifying new business opportunities for key clients
• Maintains customer rapport and build relationship with key project owners, consultants and keep watch for business expansion. Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
• Collaborate with specs team to maintain and develop a network of direct contacts with Engineering Firms, Architects, consultants, main contractors (international and locals), Applicators thereby establishing a degree of TRUST for current and future Key Projects.
• Coordinate and maintain all KPMs, reporting in the different formats required.
• Coordinate with TM, sales, procurement and production to ensure availability of products for the projects and help to plan deliveries
• Prepare technical proposal for projects, presentations and ensure a proper technical message is passed to the client.
• Actively participates in all SPI projects regarding quality and the environment and fully supports and acts in accordance with the company policy.
• Ensures that the Quality and Environmental Management System is followed. 
• Ensures that all operating standards are always adhered.
• Strictly complies with company policies, systems and procedures, work rules and regulations. Performs other responsibilities that may be assigned from time to time by its immediate superior.

Specific Duties and Responsibilities:

Revenue Analysis & Reporting

• Responsible for design & generation of regular sales reports such as but not limited to:
  1. Daily Sales Dashboard
  2. Monthly Sales Report
  3. Detailed Sales Variance Analysis
  4. Sales & Gross Margin Analysis
  5. Sales Monthly Trend

• Generation of special purpose reports such:
  1. TM Concrete Sales, Volume & Margin Report
  2. TM Industry Sales & Margin Report
  3. Cross-Selling Report
  4. Key Project Management Reports

• Generation of special or adhoc reports or data request coming from Sales Group Heads, TM, Finance and GM for purpose of monthly business reviews, regional reporting, customer reviews, special projects progress reporting.

• Drive data collation and synthesis of budgeting, forecasting and all kinds of forward- looking revenue & margin projections such as:
  1. Sales Bridge (Weekly & Monthly Sales Plan, Actuals & Forecast)
  2. 12 Month - Rolling Forecast
  3. Annual Sales Budgeting Files
  4. Seasonal Sales Projections Exercise
  5. Special Purpose Projections (e.g. for RPA input)

• Analytical calculations for purpose deriving conclusion on trends and behavior of revenue and margin in relation to customer, product, volume, segments, sections and other slices of data as the situation demands.

• Regularly interacts and coordinate with different sales & marketing group for purpose of getting insights on relevant reports as well as giving guidance on how to accomplish various budgeting, forecasting and analysis templates.

Pricing Generation and Maintenance

• To facilitate the annual pricing review exercise (SMP/SRP Review) by:
  1. Collate relevant financial data for historical references such average prices, discounts, costs, margins, and volume
  2. Gather inputs from sales and marketing group in terms of target price, competitor’s prices, volume projections, data outliers (i.e. product promotions)
  3. Gather inputs from costing and inventory officer for product costing, inventory information, product lifecycle, SLOB considerations, critical costing assumptions.
  4. Provide a working template to synthesize all relevant reference, inputs and calculation in aid of pricing decision-making.

• To manage end to end pricing requests (SMP/SRP request) in terms of accuracy, timeliness and completeness, going through the required inputs from relevant department or personnel.

• To generate control and monitoring pricing reports such as price effect reports, pricing initiatives progress reports, price waterfall analysis and other pricing analytics.

• To maintain and keep updated all types of pricing records in different systems such as but not limited to Microsoft AX (including Trade Agreements), Salesforce Pricebook, Pricelists (Broadcasted Internal & External).

• To maintain and keep updated database of competitors equivalent products and prices periodically for purpose of providing supporting assumption on price positioning.

1. To provide insights and feedback to pricing committee in terms of pricing suggestions, pricing issues, price improvements and price competitiveness.

Sheladia Associates is seeking a professional Integrated FR Management (IFRM) Specialist to join our team for an upcoming, ADB funded Integrated Flood Resilience and Adaptation Project in Philippines.

The project aims to enhance: flood and climate change resilience that is consistent with the Philippines Development Plan of 2023-2028 (PDP). The project’s major outcome is to reduce flood risk in three river basins.

The individual will be responsible for the following tasks:

• Capacity-building for FRM in DPWH through its CPB Unit and community-based flood risk management;
• Assist the Capacity-building (CPB) Unit of the DPWH in preparing detailed capacity building course programs for the 2nd to 4th Year capacity-building programs composed of Pilot River Basin Studies;
• Lead in Pilot River Basin Studies, including capacity-building on the process of master plan studies to the participants from CPB Unit and Regional Offices (ROs), including District Engineering Offices (DEOs) in the 2nd and 3rd Year, and assist in Pilot River Basin Study in the 4th Year;
• Coordinate with DPWH and related agencies for smooth implementation of the capacity-building for the FRM;
• Assist DPWH in implementing, monitoring, reviewing, and updating the capacity building subcomponent;
• Oversee and manage the experts involved in the development of AMIS-FRM;
• Support DPWH in the tendering process for procurement of system development contractor, survey contractors, hardware and software components of the AMIS-FRM and surveys to be conducted for data preparation;
• Monitor procurement and oversee contract management;
• Work closely with DPWH and its relevant offices on matters related to the development of AMIS-FRM;

Sheladia Associates is seeking a professional Team Leader/Project Management Specialist to join our team for an upcoming, ADB funded Integrated Flood Resilience and Adaptation Project in Philippines.

The project aims to enhance: flood and climate change resilience that is consistent with the Philippines Development Plan of 2023-2028 (PDP). The project’s major outcome is to reduce flood risk in three river basins.

The Team Leader/Project Management Specialist will provide the following services:

• Over-all liaison with the implementing agencies;
• Maintain good coordination among the Client, Asian Development Bank (ADB) and other stakeholders;
• Coordination of the input and output of the sub-teams (Outputs 1, 2 and 3) of consultants (both in the field and home based);
•  Quality control of work carried out and output delivered by the sub-teams;
• Provide guidance to the sub-teams to ensure that the work meets the required standards and done within the agreed schedule;
• Over-all management and administration of the contract;
• Review and, if necessary, update the project implementation schedule with disbursement and contract award schedule;
• Reporting to the implementing agencies on progress of the work carried out by the sub-teams and the progress in achieving the goals and indicators of the project;
• Guide the development and implementation of the Project Performance Monitoring System (PPMS) of the project and preparation of the progress reports including analysis of the achievements of Design Monitoring Framework (DMF) of the project and other monitoring and evaluation indicator results, assessment of progress against workplan, identification of lessons learned, issues, solutions and recommendations;
• Ensure that the project-wide Grievance Redress Mechanism is properly set up and operational, and disputes, if any, are dealt with efficiently and swiftly in a transparent manner, and in line with practices acceptable to ADB and the Government of the Philippines.

Although no two days are ever the same, there are some things that as a cash office responsible you can expect to be involved in, including

• Offering customers a high level of service, through styling advice, product knowledge and store experience
• Opening and closing the store and supporting the other members of the management team when required
• Processing and banking daily sales
• Inputting payroll
• Taking ownership for the store audit result and training others on store operations
• Receiving and processing deliveries
• Replenishment
• Being a COS brand ambassador and providing the best experience for our customers

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Case Management Specialists to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Conduct initial assessments of patients' medical conditions, care needs, and treatment goals. Develop Healthcare plans tailored to each patient's requirements.
• Administer medications, treatments, and medical procedures as prescribed by healthcare providers. Monitor vital signs and assist with wound care, IV therapy, or other medical interventions.
• Maintain accurate and up-to-date patient records, documenting care provided, changes in condition, and any incidents or concerns.
• coordinates with US insurance providers

• Basic knowledge about Medicare and Medicaid  
• 1 year BPO Healthcare Experience related to reviewing medical records, authorization, claims, denials and appeals.      
• Excellent English verbal and written skills 
• Good work management skills    
• Familiar with common medical terms           

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Salary: P60,000 to P80,000 (Monthly Package)

Schedule: Monday – Friday (09:00 AM - 06:00 PM AEST)

What are we looking for?

Skills Required:

• Minimum of 3-5 years of solid experience in handling Accounts Payable
• Experience in a high-volume environment (please note that invoice processing is only a minor aspect of this position)
• Management of International payments
• Credit Card Reconciliations
• Excellent phone manner and strong willingness to pick up the phone to resolve matters.

Nice to Have:

• Experience in Dynamics 365 finance is a plus.
• Detail- Oriented

What will you do?

• Assisting with the timely processing of invoices and payments to suppliers whilst managing key internal and external stakeholders
• Key point of contact for stores and suppliers across your designated area
• Juggling several activities on a day-to-day basis, such as managing payment cycles, Converga workflow
• Working across the internal teams and with stores to investigate any non-stock invoice and payment related issues.

Join the awesome team and enjoy these benefits & perks:

• Hybrid (2-3 days/week Office-based, 2-3 days, Home-based)
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is Australia's largest home entertainment retailer, offering a wide selection of products at unbeatable prices. With over 300 stores across Australia and New Zealand, as well as a strong online presence, they are committed to delivering the best shopping experience possible. They also provide personalized service and cater to the commercial, insurance, and education sectors with their range of services including information technology and consulting.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Incident Management Analyst

Metro Manila, Philippines
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As an Incident Management Analyst, your role’s importance lies in providing quality content and contributing to our organization’s growth and success.

A SNAPSHOT OF YOUR ROLE
Your day could see you:

• Identify, troubleshoot, coordinate and resolve contact centre facing issues in a timely manner

• Receive, resolve and coordinate requests relating to operational system requirements

• Provides reporting and administrative support across multiple lines of business.

• Request’s handling

• Receive, deliver, and coordinate requests on contact centre operational requirements

• Escalation Handling

• Identify, troubleshoot, resolve, and coordinate contact centre facing issues in a timely manner

• Notify and update users upon resolution of issue via ticketing system and/or phone, chat, email

• Document issues in system issue tracker

• Reports and Administrative Tasks

• Provide daily reports pertaining to but not limited to the following: queue, attendance, escalations, customer facing outages, and BCP related logistics and issues as needed

• Provides support during Disaster Recovery and Business Continuity Plan (BCP) as required.

• Practice and ensure compliance with the organization’s policies and procedures

• Performs other duties as assigned

A BIT ABOUT YOU

• Working knowledge of Microsoft Office Applications

• Strong technical and logical skills; can use different systems and can self-learn

WHAT SUCCESS LOOKS LIKE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

•Collaboration: Brilliant jerks can be brilliant elsewhere.

•Impact: Do, get it done, and create impact.

•Passion: Be positive, bring passion and energy.

•Transparency: A transparent team can help each with other.

Join the A-Team and experience the A-Life!

**LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES**

Position:   Order Management Specialist

Client Name: TBD

Company's Website: TBD

Working Hours: Full-time, Mondays to Fridays, 8 AM - 4 PM Eastern Standard Time 

Salary Range: $800-$1000/month

About the Company:

A fast-growing company that combines e-commerce sales and traditional manufacturing of waterproof and protective coatings

About the Job:

We are looking for a detail-oriented and organized individual to join our team for the position of Order Management Specialist. The position is a full-time role and the candidate will interact with the Order Management and fulfillment teams.

Responsibilities:

• Process online orders through Amazon, Shopify, Lowe’s, and Walmart platforms. Tasks include organizing orders online, downloading packing slips and shipping labels, and entering tracking information.
• Communicate with shipping companies to process orders and resolve shipment issues.
• Handle the return process for online orders.
• Obtaining shipping quotes for domestic and international orders.
• Performing clerical duties as and when required.

• At least 1+ years of experience as an Order Management Specialist or similar position in remote set-up
• Must be proficient in Google Workspace and/or Microsoft Office Apps/suite (Excel and Word)
• Excellent verbal and written communication skills.
• Quick learner and adaptable
• Ability to meet deadlines and stay organized in a fast-paced environment
• Detail-oriented and excellent multi-tasking skills
• Self-starter attitude with openness to challenges and learning new things.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced EMPLOYEE ENGAGEMENT OFFICER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Engagement Initiatives: Develop and implement programs and activities to boost team morale and cultivate a positive work environment.
• Feedback Collection: Conduct regular surveys and focus groups to gather feedback on employee satisfaction, and act on findings to make continuous improvements.
• Event Management: Organize and oversee both online and in-office corporate events, company anniversary, and sports activities, including team-building activities, holiday celebrations, and wellness programs (physical, mental, financial)
• Wellness Programs: Design and roll out wellness initiatives that address the physical, mental, and emotional well-being of staff.
• Retention Strategies: Collaborate with HR to develop and refine strategies aimed at increasing employee retention.
• Performance Rewards: Work with leadership to develop a rewards and recognition program that acknowledges outstanding performance and contributions to the company.

• At least 2 years of work experience within EMPLOYEE ENGAGEMENT
• BPO experience is a plus
• Willing to work on night shifts and in both sites - Makati and Mandaluyong

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

A SNAPSHOT OF YOUR ROLE

You’re the genie that fulfils our customer’s needs.  As an Image Processing Operator, you must represent our company well by being responsible, punctual, and motivated to go above and beyond the call of duty.  You must also be highly detail-oriented and organized with good problem-solving abilities.  It is also important that you display excellent verbal and written communication and interpersonal skills.  Your day could see you:

• Accepts personal responsibility for the quality and timeliness of work.  Can be relied upon to achieve results with little need for supervision.
• Adapts easily to changing business needs, conditions, and work responsibilities.  Adapts approach, goals, and methods to achieve successful solutions and results in dynamic situations.
• Is thorough when performing work and conscientious about attending to detail.
• Complies with policies, procedures, workflows, and instructions.
• Displays a high level of effort and commitment towards performing work; demonstrates responsible behaviour.
• Makes timely decisions even under ambiguous circumstances or when data or information is limited.
• Earns the trust, respect and confidence of team members and customers through consistent honesty, forthrightness, and professionalism in all interactions.
• Understands and follows applicable legislation, regulations, and other standards to establish and/or maintain a safe work environment.
• Is self-directed and motivated and can work effectively with freedom from control or influence of others.
• Sees details in words, numbers, pictures, and graphs quickly and accurately.
• Sets well-defined and realistic personal goals; monitors progress and is motivated to achieve; manages own time and deals with stress effectively.
• Focus on the task at hand and desired outcomes and how best to achieve them.
• Provide feedback to Team Leader in relation to knowledge gaps etc if 2nd level operator is achieved within employment.

A BIT ABOUT YOU

• Associate degree or education equivalent.
• Call center: 1 year (Preferred)
• Technical support: 1 year (Preferred)
• Must be computer literate.
• Must pass a background check.
• Reliable, punctual attendance is an essential function of the position.
• Problem-solving and critical thinking skills.
• Demonstrate initiative with the ability to multi-task and detail oriented.
• Prioritize and effectively manage time.
• Positive attitude and excellent interpersonal skills.
• Good judgment and independent decision-making.
• Work effectively with windows-based computer systems.
• Effectively interact in a professional and courteous manner with customers.
• Proactive personality and self-motivator.
• Must be able to navigate more than one site at a time.
• FLEXIBILITY IS NEEDED (i.e., shifting working hours and weekend shifts)
• Quick learner with the ability to absorb information on products offering and communications.
• Able to ask help when unsure and escalate as necessary.

Join the A-Team and experience the A-Life!

Salary: P25,000 to P30,000 (Monthly Package)

Schedule: Monday – Friday (09:00 AM - 09:00 PM AEST)

What are we looking for?

Skills Required:

• Demonstrated focus on customer service excellence
• Proven experience in administrative tasks such as retrieving, maintaining, and processing documents related to various IT services, accounts, invoices, job sheets, expenses, and licensing
• Skilled in MS Excel (populating and maintaining spreadsheets)
• Great organizational skills and attention to detail
• Background in IT Infrastructure and Vendor Management

What will you do?

• Order and maintain records of telecommunication and data services such as Telephone, Cellular, FAX, NBN, Fibre
• Ensure all IT accounts are paid in full and on time - Retrieve, record and process IT Invoices and communicate with vendors when required
• Maintain application licenses, and procurement of licences
• Evaluating and processing of external documentation - Change of Ownership forms, Purchase orders and associated approvals
• Maintain purchases made by the department and adhering to payment terms and conditions
• Maintain contract database and vendor details are as up to date as possible in service now
• Proactively initiating and developing methods of improving team processes, practices, systems, toolsets, infrastructure standard operating procedures, designs and builds
• Provide quality information to the IT Vendor Manager in all areas of responsibilities
• Assist with escalated complex tickets
• Implementation of new services as part of projects and business initiatives

Join the awesome team and enjoy these benefits & perks:

• Home-based

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is one of Australia’s Leading Retail Pharmacy Groups and still growing - including internationally! They opened their first store in Melbourne back in 2000. Today, our client has over 500 stores across Australia, employing more than 17,000 employees. They provide a place where customers come to be happy and healthy, and exceptional customer service and great savings on wide range of brands and products.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

DISCLAIMER: This job posting is intended for active pooling of candidates who will become part of our talent pool. Your qualifications will be assessed against both current and future job openings. Should your application align with a role that corresponds to your skills and experience, and an opportunity arises, our recruitment team will reach out to you immediately. Please note that this does not guarantee immediate placement or contact. Additionally, we exclusively consider applications from individuals who are Philippine citizens and currently reside in the Philippines during their application process.

Responsibilities

• Oversee the development and execution of the company's technology strategy
• Develop and implement IT governance frameworks, policies and standards
• Lead and manage a team of IT professionals
• Ensure the smooth operation of all IT systems across the organization
• Develop and maintain cyber security and risk management protocols
• Provide leadership and strategic direction to the technology team
• Align technology investments with business objectives

• Bachelor's degree in Computer Science or a related field
• At least 1 year of relevant senior leadership IT experience role
• Strong expertise in cloud computing, SaaS, PaaS, and IaaS
• Familiarity with agile software development methodologies and DevOps practices
• Strong understanding of project management principles and best practices
• Excellent communication and leadership skills

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Front - End Specialists to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Administer medications, treatments, and medical procedures as prescribed by healthcare providers. Monitor vital signs and assist with wound care, IV therapy, or other medical interventions.
• Maintain accurate and up-to-date patient records, documenting care provided, changes in condition, and any incidents or concerns.
• coordinates with US insurance providers

• Basic knowledge about Medicare and Medicaid
• 1 year BPO (US Healthcar) related to authorization process
•  Good to excellent communications (both verbal & written) and detail oriented
• Good work management skills
•  Familiar with common medical terms  

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

• Process documents and Data encoding
• Assisting and advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Processing payments and sending confirmation details to customers.
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Providing support to customers who may need to amend or cancel a reservation.
  
  

• Fresh Graduate, Undergrad or vocational course are welcome to apply
• No gender preference
• No educational attainment required

• 22 to 31 yrs. Old
  

Work Schedule:

• Monday to Friday (9am to 6pm)
• Saturday (9am to 4pm)
• 8hrs duty per day
  

Deployment Area:
Salcedo Village, Valero One Center, 102 Valero, Makati City

• 15,860.00/month
• Free breakfast and lunch
• Once Regular Employee:
• Travel Incentive
• HMO
• Birthday Incentive