The Supply Chain Operation/Customer Service Supervisor serves as the process owner for the Order to Delivery process and acts as the central hub for information flow between Sales/Marketing, Supply Chain (SC), and other support groups. Responsible for ensuring the accurate entry of all orders into the SAP system.
Duties and Responsibilities:
- Collaborate with the Sales and Marketing teams to understand sales targets and objectives.
- Monitor order processing and delivery schedules to identify potential delays or issues that may impact sales targets.
- Act as the primary point of contact for resolving issues related to order servicing.
- Investigate and address any discrepancies or challenges in order processing and delivery.
- Coordinate with relevant departments, including Sales, Supply Chain team, and Customer Service, to identify and implement solutions to resolve issues promptly.
- Conduct regular audits of sales order data to identify and correct any inaccuracies or discrepancies.
- Provide training and guidance to team members responsible for entering SO details to ensure consistency and accuracy in data entry processes.
- Monitor order statuses and adjust delivery schedules as needed to accommodate changes or prioritize urgent orders.
- Establish and maintain effective communication channels between Sales/Marketing, Supply Chain team, and other support groups involved in the order fulfillment process.
