An Order Management Analyst is a critical role in the logistics and supply chain process of a company. Their primary responsibility is to ensure accurate and efficient booking of finished goods sales orders for customers.
He/She is also responsible for the timely confirmation and allocation of customers’ orders.
- Receive Order from Sales / Customer
- Create/Update/Cancel sales order in SAP
- Create Outbound Delivery
- Ensures complete data in Sales Order
- Allocation of Stocks including reallocations if necessary
- Submits list of orders with revision or changes including stock out items to OM Supervisor
- If customer will not replace the item, OM checks availability schedule and send email to customer on the delivery proposal
- Check if the data in the Sales Order is complete and correct in the SAP system.
- Send order confirmation via email to Sales / Customer
- Monitor open and aging SOs and send email to customer/TBM if still valid for serving or endorse for cancellation
- Follow up release of Hold Order
- Review and Clean up of Open OBDs
