Total 5 front desk officer job vacancies in Others category in pasay

TSA’s People Officer provides generalist human resources support to the People Team and relevant stakeholders including, but not limited to, employee relations, leadership coaching, workplace health and safety, policy and procedures review/development and reward and recognition initiatives. The People Officer is an integral part of the People Team; in addition to providing first level human resources information and advice to leaders and employees they have a focus on analysis, insights and continuous improvement initiatives.

The People Officer analyses a variety of data sources to reveal current workplace trends and opportunities. The People Officer will partner with the People Operations team to brainstorm and implement initiatives that directly address data trends and improve business processes.

Responsibilities:

• Manage the ‘HR Admin’ inbox and escalate queries where required
• Coordinate screening and selection process for TSA’s quarterly Legends Award
• Assist in the deployment, retrieval and analysis of the Engage Survey
• Action People Operations team responsibilities in IT asset management procedures
• Support the People Coordinator to manage the HR Service Desk (SD) and action delegated tickets
• Support the People Coordinator on background HR screening checks for internal recruitment/transfers, re-hires and development opportunities as requested.
• Analyse data captured within TSA’s Engage survey, exit survey and case management; escalate concerns where applicable and identify opportunities for improvement
• Run basic reporting through Chris21
• Reporting and analytics as per established cadences and/or as requested
• Provide basic case management assistance to leaders (e.g. performance management, potential terminations for probation employees, abandonment of role, etc)
• Ensure appropriate internal escalation for high risk performance and conduct issues
• Research employment legislation and case law to inform advice and business decisions
• Support award determinations/ classifications processes as requested
• Support preliminary and formal workplace investigations as requested
• Support the preparation of employer responses to external claims as requested (e.g. unfair dismissal, adverse action and discrimination claims)
• Develop, or support the development, of resources for leaders and improve processes. (e.g. leader upskilling decks)
• Deliver presentations/ workshops to leaders/stakeholders
• Assist with collating/ updating HR and Safety training material.
• Log and maintain all accidents and incidents in the HR System.
• Support the management of the policy review register for all policies/procedures and resources on HR Half-Time.
• Continuous improvement of business processes based on inefficiencies and/or stakeholder feedback
• Assist with the delivery of national employee engagement processes, surveys and initiatives (e.g. Engage)
• Assist with the delivery of reward and recognition awards (e.g. TSA Ways Legend)
• Celebrate and share your peers’ successes
• Contribute to and collaborate with the team to generate new ideas and suggestions to improve team culture and promote inclusiveness
• Assist in promoting and implementing corporate social responsibility activities
• Contribute to strategic and operational planning exercises
• Provide assistance in the implementation of various HR projects
• To perform any other related tasks which may be necessary from time to time

We are seeking a dynamic, transformational leader to join our team as the Senior Director of Corporate IT Service Desk. The ideal candidate will possess a blend of operational and automation skills, dedicated to driving high-quality customer service and elevating our Service Desk operations. This role is an excellent opportunity for someone who is passionate about:

• Empowering self-service solutions-Enhancing user independence through intuitive self-service options.

• Proactive and predictive support-Anticipating user needs and preventing issues before they arise.

• Omni-channel experience-Providing seamless support across multiple communication channels.

• AI and automation integration-Leveraging technology to streamline processes and improve efficiency.

• Cultivating a stellar support team- Building and developing a team of top-notch support professionals.

• Mastering shift-left with repeated issue analysis-identifying patterns and addressing root causes to reduce recurring issues.

• Integrating Self-Healing and ITSM Flow- Implementing solutions that automatically resolve issues and optimize service management.

Key Responsibilities

Transformational Leadership: Inspire, motivate, and guide the service desk team to achieve their full potential while fostering a culture of continuous improvement and excellence.

• Mentor, manage, and motivate a high-performing team, setting clear priorities to achieve goals and OKRs.

• Monitor and evaluate team performance, providing feedback and coaching for improvement.

• Ensure service level targets are met and address all service-level complaints.

• Apply creative thinking to drive automation goals and align with technology strategy.

• Be an exemplary leader, embodying the organization's culture, vision, mission, and goals.

• Build strong relationships with leaders and stakeholders to command their attention.

• Orchestrate effective communication and employee engagement initiatives.

Proactiveness: Anticipate potential issues and implement preventive measures.

• Develop and execute a strategic plan for the service desk, aligned with organizational goals.

• Collaborate with cross-functional teams for continuous improvement initiatives.

• Proactively manage internal organization initiatives from ideation to execution.

Innovation: Continuously seek new ways to improve operations and enhance customer experience.

• Stay updated with industry trends and emerging technologies.

•  Support the adoption of new technologies and tools.

•  Ensure information security and risk management are embedded within the culture.

•  Direct the secure operation and maintenance of corporate computing and networking infrastructure.

•  Provide subject matter expertise and manage external and internal collaboration projects.

•  Ensure change management best practices are followed for organizational initiatives.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

As TSA’s Accounts Payable Officer, you will be responsible for managing the financial obligations of the company by overseeing the payment of invoices and ensuring that all financial transactions related to the company's expenses are processed accurately and in a timely manner.

What will your normal day look like? 

• Reviewing and processing invoices received from vendors, suppliers, and  service providers
• Set up new vendors through our EFTSure verification system to verify their bank details against bank database. Verifying the accuracy and legitimacy of 
• invoices, ensuring that goods or services were received as per the agreed-upon 
• terms. verifying vendors through our EFTSure system.
• Entering invoice details and relevant financial information into the company's 
• accounting system Epicor.
• Coordinating and processing payments to vendors and suppliers according to established payment terms and schedules.
• Monitoring and managing the company's expenses in Promaster, and ensuring 
• compliance with financial policies.
• Corresponding with vendors regarding payment inquiries, discrepancies, and other financial matters.
• Maintaining accurate and organized records of all accounts payable transactions, invoices, and payment documentation.
• Reconciling accounts payable records with statements from vendors and resolving any discrepancies.
• Ensuring compliance with internal policies, industry regulations, and legal 
  requirements related to accounts payable processes. Ensuring compliance with internal IT policies related to phishing, scams and fraudulent emails.
• Generating reports on accounts payable activities, financial liabilities, and 
  outstanding payments for management review. 

TSA's People Officer provides generalist human resources support to the People Team and relevant stakeholders including, but not limited to, employee relations, leadership coaching, workplace health and safety, policy and procedures review/development and reward and recognition initiatives. The People Officer is an integral part of the People Team in addition to providing first level human resources information and advice to leaders and employees they have a focus on analysis, insights and continuous improvement initiatives.

The People Officer analyses a variety of data sources to reveal current workplace trends and opportunities.
The People Officer will partner with the People Operations team to brainstorm and implement initiatives that directly address data trends and improve business processes.

Responsibilities:

• Manage the 'HR Admin" inbox and escalate queries where required
• Coordinate screening and selection process for TSA's quarterly Legends Award
• Assist in the deployment, retrieval and analysis of the Engage Survey
• Action People Operations team responsibilities in IT asset management procedures
• Support the People Coordinator to manage the HR Service Desk (SD) and action delegated tickets
• Support the People Coordinator on background HR screening checks for internal recruitment/transfers, re-hires and development opportunities as requested.
• Analyse data captured within TSA's
  Engage survey, exit survey and case
  management escalate concerns where
• 100% compliance with SLA's applicable and identity opportunities for improvement
• Run basic reporting through Chris21 
• Reporting and analytics as per established cadences and /or as requested
• Provide basic case management assistance to leaders le a. performance management, potential terminations for probation employees, abandonment of role, etc)
• Ensure appropriate internal escalation for high rank performance and conduct issues
• Interpret AU employment legislation, enterprise agreement, award entitlements and employment agreement terms and conditions of employment.
• Research employment legislation and case law to inform advice and business decisions
• Support award determinations/ classifications processes as requested
• Support preliminary and formal workplace investigations as requested
• Support the preparation of employer responses to external claims as requested (eg. unfair dismissal, adverse action and discrimination claims) 
• Develop, or support the development, of resources for leaders and improve processes. (eg. leader upskilling decks)
• Deliver presentationg/ workshopsto eoders/ stakeholders
• Assist with collating/ updating HR and Safety training material
• Manage AU's First Aid officer and Fire Warden Register for each site
• Conduct regular audits to ensure all sites have appropriate number of WHS, register of First First Aid Officers and Fire Wardens.
• Log and maintain all accidents and nodents in the HR System.
• Interpret AU workplace health and safety and workers compensation/ injury management legislation
• Support the manogement of the polcy review register for all policies/procedures and resources on HR Holl-Time
• Continuous improvement of business processes based on inefficiencies and/or stakeholder feedback
• Assist with the delivery of national employee engagement processes surveys and initiatives (e.g. Engage)
• Assist with the delivery of reward and recognition awards le.g, TSA Ways
  Legend)
• Celebrate and share your pees' successes
• Contribute to and collaborate with the team to generate new ideas and suggestions to improve team culture and promote inclusiveness
• Assist in promoting and implementing corporate social responsibility activities
• Contribute to strategic and operational planning exercises
• Provide assistance in the implementation of various HR projects
• To perform any other related tasks which may be necessary from time to time

As TSA’s Accounts Payable Officer, you will be responsible for managing the financial obligations of the company by overseeing the payment of invoices and ensuring that all financial transactions related to the company's expenses are processed accurately and in a timely manner.

What will your normal day look like? 

• Reviewing and processing invoices received from vendors, suppliers, and  service providers
• Set up new vendors through our EFTSure verification system to verify their bank details against bank database. Verifying the accuracy and legitimacy of 
• invoices, ensuring that goods or services were received as per the agreed-upon 
• terms. verifying vendors through our EFTSure system.
• Entering invoice details and relevant financial information into the company's 
• accounting system Epicor.
• Coordinating and processing payments to vendors and suppliers according to established payment terms and schedules.
• Monitoring and managing the company's expenses in Promaster, and ensuring 
• compliance with financial policies.
• Corresponding with vendors regarding payment inquiries, discrepancies, and other financial matters.
• Maintaining accurate and organized records of all accounts payable transactions, invoices, and payment documentation.
• Reconciling accounts payable records with statements from vendors and resolving any discrepancies.
• Ensuring compliance with internal policies, industry regulations, and legal 
  requirements related to accounts payable processes. Ensuring compliance with internal IT policies related to phishing, scams and fraudulent emails.
• Generating reports on accounts payable activities, financial liabilities, and 
  outstanding payments for management review.