Total 295 it specialist job vacancies in Others category in The Philippines

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 20

About the Role:

We are looking for a reliable and proactive IT Assistant to provide support in maintaining and troubleshooting IT systems, networks, and equipment within the organization. The ideal candidate will assist the IT team in ensuring the smooth operation of all technology-related activities, responding to user requests, resolving technical issues, and performing basic IT administrative tasks. This role is perfect for someone looking to develop their career in IT while supporting a variety of technical functions in a dynamic environment.

Key Responsibilities:

Technical Support

• Provide first-level technical support to end users for hardware, software, network, and system issues.
• Troubleshoot and resolve common IT issues related to desktops, laptops, printers, peripherals, and network connectivity.
• Set up and configure new devices, such as computers, printers, and phones, ensuring that they are ready for use by staff members.
• Assist in resolving software issues, including installing, updating, and configuring applications for end users.
• Log and track support tickets using an IT service management system to ensure issues are resolved in a timely manner.

Hardware and Software Management

• Assist with inventory management of IT equipment and software licenses, ensuring accurate records are maintained.
• Help in installing, configuring, and maintaining operating systems (Windows, macOS, Linux) and software applications.
• Assist in running regular software updates, patches, and antivirus scans to ensure system security and efficiency.
• Support the deployment of software packages and updates across the organization's devices.
• Assist in troubleshooting and repairing hardware issues, including computers, printers, and mobile devices.

Network and System Administration Support

• Provide basic support in maintaining and monitoring network connectivity, including Wi-Fi, VPN, and local area networks (LAN).
• Assist the IT team with configuring network devices, routers, switches, and firewalls.
• Help monitor system performance and assist with backups, ensuring data integrity and availability.
• Assist in user account management, including creating, updating, and disabling accounts as required.
• Support system troubleshooting and perform diagnostic tests to identify network or hardware issues.

IT Documentation and Reporting

• Assist in documenting IT procedures, processes, and troubleshooting guides for reference by team members and end users.
• Help maintain accurate records of IT equipment and service requests, as well as user access and permissions.
• Report on recurring issues and make suggestions for improvements to IT workflows.
• Assist with preparing reports related to IT infrastructure, support tickets, and other key metrics.

User Training and Support

• Assist in training end users on the proper use of IT systems and tools, including Microsoft Office, email clients, and internal applications.
• Provide guidance on best practices for data security, software usage, and network access.
• Help users troubleshoot minor issues and provide remote assistance via phone, email, or screen-sharing software.

IT Project Support

• Support the IT department in the implementation of IT projects, including hardware and software upgrades, network improvements, and system migrations.
• Assist with testing new systems and applications, gathering feedback from end users, and ensuring successful deployment.
• Help prepare and configure devices and software for new hires and assist with onboarding new users.

General IT Administration

• Perform routine administrative tasks, such as maintaining user directories, managing shared drives, and ensuring printers are operational.
• Assist in maintaining an inventory of IT equipment and help with hardware replacements and repairs when needed.
• Perform periodic audits of IT assets to ensure compliance with licensing and security policies.

Qualifications and Skills:

• Education:
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience.
• Experience:
• 3-5 years of experience in an IT support or assistant role, with experience troubleshooting and resolving hardware and software issues.
• Experience supporting IT systems, networks, and applications in a corporate environment is a plus.
• Technical Skills:
• Familiarity with common operating systems (Windows, macOS, Linux).
• Basic knowledge of networking concepts (e.g., TCP/IP, DNS, DHCP, VPNs, Wi-Fi).
• Understanding of hardware components (e.g., computers, printers, routers) and peripheral devices.
• Experience with common productivity tools, including Microsoft Office Suite and Google Workspace.
• Basic knowledge of IT security practices, including antivirus software, firewalls, and password management.
• Familiarity with IT service management (ITSM) tools or helpdesk software is a plus.
• Soft Skills:
• Strong problem-solving skills and the ability to troubleshoot IT issues effectively.
• Excellent communication skills with the ability to explain technical information to non-technical users.
• Strong attention to detail and ability to work independently as well as part of a team.
• Good organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Customer-focused attitude, providing excellent service to end users

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 2

About the Role:

We are looking for a dynamic and analytical IT Analyst (Sourcing) to join our team. This role focuses on identifying, evaluating, and sourcing IT talent, technologies, and services to meet the strategic needs of the organization. You will play a key role in the sourcing process, ensuring that the right resources are available for projects while optimizing costs and maintaining high-quality standards.

Key Responsibilities:

Talent and Vendor Sourcing

• Identify and source qualified IT professionals, technologies, and vendors for organizational projects and initiatives.
• Maintain relationships with key technology providers, staffing agencies, and freelancers.
• Conduct market research to identify emerging trends, new technologies, and potential vendors.

Supplier and Stakeholder Management

• Develop and manage partnerships with external suppliers, contractors, and vendors.
• Negotiate contracts, manage vendor performance, and ensure deliverables meet project requirements.
• Collaborate with internal teams to understand project and staffing needs, ensuring alignment with business goals.

Data Analysis and Reporting

• Analyze sourcing data to evaluate the effectiveness of suppliers, talent acquisition channels, and resource allocation.
• Create reports and dashboards to track sourcing performance, costs, and resource availability.
• Present insights to stakeholders to inform decision-making and future sourcing strategies.

Process Optimization

• Identify and implement process improvements in the sourcing process to increase efficiency and reduce costs.
• Work with HR, procurement, and project teams to streamline talent acquisition and vendor selection processes.

Market Intelligence

• Stay up to date with industry trends, competitive landscapes, and emerging technologies to inform sourcing decisions.
• Provide recommendations on strategic sourcing options and cost-effective approaches for technology solutions and IT talent.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Business Administration, Human Resources, or a related field.
• Experience:
• 3-5 years of experience in IT sourcing, recruitment, or vendor management.
• Familiarity with IT project needs, staffing solutions, and vendor management processes.
• Technical Skills:
• Strong understanding of IT roles, technologies, and market trends.
• Proficiency in sourcing tools, talent management systems, and procurement platforms.
• Knowledge of contract negotiation, vendor management, and supplier relationship management.
• Soft Skills:
• Excellent communication and negotiation skills.
• Strong organizational and multitasking abilities.
• Ability to collaborate with cross-functional teams and manage relationships with external partners.
• Certifications (preferred):
• Certified Professional in Supplier Diversity (CPSD).
• ITIL Foundation Certification.
• HR or Recruitment-related certification (e.g., SHRM-CP, AIRS).

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 4

About the Role:

We are looking for a skilled IT Analyst (Portfolio Management) to join our team. In this role, you will be responsible for overseeing and optimizing the IT project and program portfolio to ensure alignment with organizational strategies and objectives. You will collaborate with stakeholders to evaluate project performance, prioritize initiatives, and maximize the value delivered by IT investments.

Key Responsibilities:

Portfolio Management

• Assist in maintaining and managing the IT project portfolio, ensuring alignment with organizational goals.
• Support the prioritization and selection of projects based on strategic value, risk, and resource availability.
• Monitor and evaluate the performance of ongoing projects and programs within the portfolio.

Data Analysis and Reporting

• Develop and maintain dashboards, metrics, and reports to provide insights into portfolio performance and resource utilization.
• Analyze data to identify trends, risks, and opportunities for optimization.

Stakeholder Collaboration

• Work closely with project managers, business units, and leadership to ensure portfolio objectives are understood and achieved.
• Facilitate regular reviews of the IT portfolio to assess progress and adjust priorities as needed.

Process Improvement

• Identify areas for improvement within the portfolio management process and recommend solutions.
• Support the implementation of tools and methodologies to enhance portfolio visibility and decision-making.

Governance and Compliance

• Ensure portfolio management practices comply with organizational policies and standards.
• Assist in establishing and maintaining portfolio governance frameworks.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Experience:
• 3-5 years of experience in IT portfolio management, project management, or a related field.
• Familiarity with portfolio management tools and software (e.g., Microsoft Project, ServiceNow, Planview).
• Technical Skills:
• Strong analytical skills with experience in data analysis and reporting tools (e.g., Power BI, Excel).
• Understanding of project and program management methodologies (e.g., Agile, Waterfall).
• Basic knowledge of IT systems and architecture.
• Soft Skills:
• Excellent communication and presentation skills.
• Strong organizational and multitasking abilities.
• Ability to collaborate effectively with cross-functional teams and senior stakeholders.
• Certifications (preferred):
• Project Management Professional (PMP).
• Portfolio Management Professional (PfMP).
• ITIL Foundation Certification.

Qty : 3

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 3

About the Role:

We are seeking a detail-oriented IT Analyst (Project Finance) to join our team. This role focuses on managing financial aspects of IT projects, including budgeting, forecasting, and cost tracking. You will work closely with project managers, finance teams, and stakeholders to ensure accurate financial planning, reporting, and control throughout the project lifecycle.

Key Responsibilities:

Financial Planning and Budgeting

• Assist in preparing project budgets, ensuring alignment with organizational goals and available resources.
• Develop financial models to support project decision-making and resource allocation.
• Monitor budget performance, highlighting variances and providing actionable insights.

Cost Tracking and Reporting

• Track project expenditures, ensuring they remain within approved budgets.
• Prepare regular financial reports, dashboards, and forecasts for stakeholders.
• Ensure accurate allocation of costs to specific projects and programs.

Risk Management and Compliance

• Identify and mitigate financial risks associated with IT projects.
• Ensure compliance with financial policies, regulations, and standards.
• Support audits and financial reviews related to IT projects.

Collaboration and Stakeholder Engagement

• Work with project managers to understand financial needs and constraints.
• Partner with finance teams to align project financials with overall business objectives.
• Provide financial insights to stakeholders to support project planning and prioritization.

Process Improvement

• Identify opportunities to enhance financial management processes for IT projects.
• Support the implementation of tools and systems to improve cost tracking and reporting.

Qualifications and Skills:

• Education: Bachelor’s degree in Finance, Accounting, Information Technology, or a related field.
• Experience:
• 3-5 years of experience in project finance, IT finance, or a related role.
• Familiarity with financial systems and software (e.g., SAP, Oracle Financials).
• Technical Skills:
• Strong analytical and financial modeling skills.
• Proficiency in tools such as Excel, Power BI, and project management software.
• Basic knowledge of IT project methodologies (e.g., Agile, Waterfall).
• Soft Skills:
• Excellent communication and presentation skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to work collaboratively with cross-functional teams.
• Certifications (preferred):
• Certified Management Accountant (CMA).
• Project Management Professional (PMP).
• ITIL Foundation Certification.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 3

About the Role:

We are seeking a proactive and analytical IT Analyst (Process Improvement) to join our team. In this role, you will identify, evaluate, and optimize IT processes to enhance efficiency, productivity, and quality across the organization. You will collaborate with stakeholders to develop innovative solutions, drive continuous improvement initiatives, and ensure alignment with strategic objectives.

Key Responsibilities:

Process Analysis and Optimization

• Analyze existing IT processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
• Develop and implement strategies to streamline workflows and enhance system performance.
• Evaluate new technologies and tools to support process improvement initiatives.

Continuous Improvement Initiatives

• Lead or support projects focused on improving IT operations, reducing costs, and increasing value delivery.
• Collaborate with cross-functional teams to implement and monitor process changes.
• Promote a culture of continuous improvement through training and stakeholder engagement.

Data Analysis and Reporting

• Gather and analyze process data to measure performance and identify trends.
• Create reports and dashboards to provide insights into process performance and improvement outcomes.

Stakeholder Collaboration

• Work closely with IT teams, business units, and leadership to understand process requirements and objectives.
• Facilitate workshops and discussions to gather input and drive consensus on process enhancements.

Documentation and Compliance

• Document current and future-state processes, ensuring clear communication and alignment across teams.
• Ensure process improvements comply with organizational policies and relevant regulations.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Business Administration, Industrial Engineering, or a related field.
• Experience:
• 3-5 years of experience in IT process improvement, business analysis, or a similar role.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma).
• Technical Skills:
• Proficiency in process modeling and analysis tools (e.g., Visio, Lucidchart).
• Knowledge of IT systems, workflows, and automation tools.
• Familiarity with data analysis tools (e.g., Power BI, Excel).
• Soft Skills:
• Strong problem-solving and critical-thinking abilities.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively and drive change across teams.
• Certifications (preferred):
• Six Sigma Green Belt or Black Belt.
• ITIL Foundation Certification.
• Certified Business Process Professional (CBPP).

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 2

About the Role:

We are looking for a dedicated IT Analyst (Support) to join our team. In this role, you will provide technical support for IT systems, applications, and services to ensure smooth operation and minimal downtime across the organization. You will be the first point of contact for troubleshooting, issue resolution, and providing proactive solutions to enhance the overall IT environment.

Key Responsibilities:

Technical Support and Issue Resolution

• Provide first-line support for hardware, software, and network-related issues.
• Troubleshoot and resolve IT incidents, including system malfunctions, application errors, and network connectivity issues.
• Escalate unresolved issues to senior IT support or other departments as necessary.

System and Application Monitoring

• Monitor the performance of IT systems and applications to identify and resolve potential issues before they affect users.
• Perform routine maintenance tasks such as system updates, software installations, and patch management.

User Training and Documentation

• Offer training and guidance to users on best practices and how to utilize IT systems and applications effectively.
• Create and maintain documentation for common issues, troubleshooting steps, and system configurations.

Collaboration with IT Teams

• Work closely with other IT teams (e.g., network, security, and infrastructure) to ensure proper system functioning and data security.
• Support IT projects by assisting with system setup, configuration, and user acceptance testing.

Process Improvement and Feedback

• Collect feedback from end-users to identify areas for improvement in IT services and support processes.
• Contribute to the development and implementation of best practices for IT support.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience:
• 2-4 years of experience in IT support or a technical helpdesk role.
• Hands-on experience with operating systems (Windows, Linux, macOS) and common office applications.
• Technical Skills:
• Proficiency in troubleshooting hardware, software, and network issues.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira) and remote desktop support tools.
• Basic knowledge of networking protocols, databases, and IT security practices.
• Soft Skills:
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Excellent problem-solving skills and attention to detail.
• Customer-oriented with a focus on providing high-quality support and user satisfaction.
• Certifications (preferred):
• CompTIA A+, ITIL Foundation Certification.
• Microsoft Certified: Modern Desktop Administrator Associate.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 1

About the Role:

We are seeking a skilled IT Analyst (Cyber Security) to join our security team. This role will focus on protecting the organization's IT infrastructure, applications, and data from cyber threats and ensuring compliance with security best practices. You will be responsible for identifying vulnerabilities, monitoring security events, and responding to incidents while helping to implement a strong security posture across the organization.

Key Responsibilities:

Security Monitoring and Threat Detection

• Continuously monitor networks, systems, and applications for signs of security threats and vulnerabilities.
• Analyze security logs and data to detect abnormal patterns or potential intrusions.
• Utilize security tools (e.g., SIEM, intrusion detection systems) to identify, investigate, and respond to incidents.

Incident Response and Remediation

• Lead or support incident response efforts to mitigate and resolve security breaches or attacks.
• Investigate security incidents, document findings, and implement corrective actions.
• Provide recommendations on improving security controls to prevent future incidents.

Vulnerability Assessment and Risk Management

• Conduct regular vulnerability assessments, penetration testing, and security audits.
• Collaborate with IT and development teams to address vulnerabilities and security risks.
• Assist in risk assessments and help prioritize security measures based on threat landscape and business needs.

Security Policy and Compliance

• Assist in developing, implementing, and enforcing security policies, standards, and procedures.
• Ensure compliance with regulatory requirements and industry best practices (e.g., GDPR, ISO 27001).
• Support internal and external security audits and assessments.

Security Awareness and Training

• Conduct security awareness training for employees to promote safe computing practices.
• Communicate security risks and best practices to stakeholders at all levels.

Collaboration and Reporting

• Work with cross-functional teams to integrate security measures into IT systems and workflows.
• Generate regular reports on security incidents, vulnerabilities, and the effectiveness of implemented security measures.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Security, Computer Science, Information Technology, or a related field.
• Experience:
• 3-5 years of experience in cybersecurity, IT security, or a similar role.
• Hands-on experience with security tools, systems, and technologies (e.g., firewalls, SIEM, endpoint protection).
• Technical Skills:
• In-depth knowledge of security frameworks (e.g., NIST, CIS, ISO 27001).
• Experience with network security, encryption, identity and access management, and threat intelligence.
• Familiarity with cybersecurity tools such as Splunk, Wireshark, Nessus, or Qualys.
• Soft Skills:
• Strong analytical, problem-solving, and critical-thinking abilities.
• Excellent communication skills, with the ability to explain complex security concepts to non-technical audiences.
• Attention to detail and a proactive approach to identifying security risks.
• Certifications (preferred):
• Certified Information Systems Security Professional (CISSP).
• Certified Ethical Hacker (CEH).
• CompTIA Security+ or equivalent cybersecurity certifications.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 1

About the Role:

We are seeking an experienced IT Analyst (Change Management) to join our dynamic team. The successful candidate will play a key role in ensuring the smooth implementation of IT changes within our organization, minimizing disruption and maximizing user adoption. You will work closely with cross-functional teams to plan, execute, and monitor change initiatives in alignment with organizational goals.

Key Responsibilities:

Change Management

• Coordinate and manage IT change requests, ensuring all changes are evaluated, tested, and implemented effectively.
• Analyze the impact of IT changes on business operations, identify risks, and propose mitigation strategies.
• Develop and maintain change management policies, procedures, and documentation.
• Act as a liaison between IT teams and stakeholders to ensure alignment and clear communication regarding change initiatives.

Process Optimization

• Identify and recommend process improvements to enhance change management effectiveness.
• Conduct post-implementation reviews to evaluate the success of changes and gather feedback for future improvements.

Collaboration and Communication

• Work with project managers, business analysts, and technical teams to ensure successful integration of IT changes into existing systems.
• Provide training and support to users impacted by IT changes.

Monitoring and Reporting

• Monitor the progress of change initiatives and prepare regular reports for senior management.
• Maintain a change management database or system to track changes and maintain audit compliance.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Experience:
• 3-5 years of experience in IT change management, business analysis, or a related role.
• Proven experience in coordinating complex IT change initiatives.
• Technical Skills:
• Familiarity with ITIL frameworks and best practices.
• Proficiency in change management tools (e.g., ServiceNow, Jira).
• Basic understanding of IT systems, infrastructure, and software development lifecycle (SDLC).
• Soft Skills:
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Certifications (preferred):
• ITIL Foundation Certification.
• Prosci Change Management Certification or equivalent.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 1

About the Role:

We are looking for a detail-oriented IT Analyst (Portfolio Resource) to join our team. This role focuses on managing and optimizing resource allocation across IT projects and programs within the portfolio. You will collaborate with project managers and stakeholders to ensure the efficient utilization of resources, identify gaps, and support strategic decision-making to meet organizational objectives.

Key Responsibilities:

Resource Management

• Monitor and manage resource allocation across the IT project portfolio to ensure optimal utilization.
• Identify resource availability and skill requirements for ongoing and upcoming projects.
• Collaborate with project managers to resolve resource conflicts and address capacity challenges.

Capacity Planning

• Develop and maintain resource capacity plans to align with portfolio priorities and timelines.
• Analyze resource data to forecast future demand and address gaps proactively.
• Provide recommendations on hiring, upskilling, or reallocation to meet portfolio needs.

Data Analysis and Reporting

• Generate and maintain reports and dashboards to track resource utilization, capacity, and productivity.
• Analyze trends and performance metrics to support data-driven decision-making.

Collaboration and Stakeholder Engagement

• Work with project managers, department heads, and leadership to align resource planning with organizational goals.
• Facilitate regular resource planning meetings and updates.
• Support communication between stakeholders to manage expectations and ensure resource alignment.

Process Optimization

• Identify and implement process improvements in resource planning and management.
• Support the adoption of tools and systems that enhance visibility into resource availability and utilization.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Business Administration, Project Management, or a related field.
• Experience:
• 3-5 years of experience in resource management, IT portfolio management, or a related role.
• Familiarity with resource planning tools and software (e.g., Smartsheet, Planview, Microsoft Project).
• Technical Skills:
• Strong analytical skills and proficiency in data analysis tools (e.g., Excel, Power BI).
• Knowledge of project and program management methodologies (e.g., Agile, Waterfall).
• Basic understanding of IT systems and workflows.
• Soft Skills:
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work collaboratively with diverse teams and senior stakeholders.
• Certifications (preferred):
• Project Management Professional (PMP).
• Certified Resource Management Professional (CRMP).
• ITIL Foundation Certification.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 5

About the Role:

We are looking for a detail-oriented IT Analyst (Controls) to join our team. The role involves ensuring the organization’s IT systems and processes comply with established policies, procedures, and regulatory requirements. The ideal candidate will support internal controls, risk assessments, and compliance initiatives while collaborating with cross-functional teams to enhance operational efficiency.

Key Responsibilities:

IT Controls and Compliance

• Develop, implement, and maintain IT control frameworks in alignment with organizational goals and regulatory standards.
• Perform regular audits and reviews to ensure compliance with internal policies and external regulations.
• Monitor the effectiveness of IT controls and recommend enhancements to mitigate risks.
• Collaborate with IT and business units to design controls that align with operational needs.

Risk Management

• Identify and assess risks in IT processes and systems.
• Develop and implement risk mitigation strategies to address control gaps.
• Provide expertise in addressing and resolving audit findings related to IT controls.

Policy and Process Development

• Create and maintain IT control documentation, including policies, procedures, and risk assessments.
• Assist in developing security and compliance awareness programs for staff.

Reporting and Analysis

• Generate reports on IT control performance and risk metrics for senior management and auditors.
• Provide insights and recommendations for improving IT governance.

Collaboration and Support

• Work with IT teams during the design and implementation of new systems to ensure appropriate controls are embedded.
• Act as a point of contact for internal and external audits related to IT systems.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Experience:
• 3-5 years of experience in IT controls, governance, risk management, or compliance roles.
• Hands-on experience with regulatory frameworks such as SOX, GDPR, or ISO 27001.
• Technical Skills:
• Strong knowledge of IT control frameworks like COBIT, NIST, or ITIL.
• Proficiency in tools for audit and compliance tracking (e.g., GRC platforms, Excel).
• Basic understanding of IT systems and cybersecurity principles.
• Soft Skills:
• Strong analytical and organizational skills.
• Exceptional communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Certifications (preferred):
• Certified Information Systems Auditor (CISA).
• Certified in Risk and Information Systems Control (CRISC).
• ITIL Foundation Certification.

Primary Responsibility: 

• Responsible for performing and completing the third-party audit cycle, and conducting specific training programs.  Also responsible for providing assistance in marketing the division’s services to clients and coaching auditors under training or supervision

Secondary Responsibility: 

• Conducts and completes the whole audit cycle, either as a team member or team leader in accordance with KNOWLEDGE Global Procedures, ISO 17021-3 (QMS), ISO 17021-2 (EMS) ISO 19011 and company documented procedures.

1. Conducts desk study of the client’s quality management system
2. Prepares checklist and itinerary as guide during audit.
3. Conducts audit on site according to procedures.
4. Prepares and completes audit package.
5. Communicates with or attends to client inquiries related to the system standard where they had been qualified to audit.

• Reviews and customizes training materials, when needed, and conducts training on specific programs as determined by the Division Manager.
• Maintain and expand business with assigned accounts.
• Assists sales executives during client visits or calls, as appropriate.
• Provides coaching and performance feedback for auditors under training or supervision.
• Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Raises non-conformances or findings during the closing meeting subject to review of the lead auditor.
• Completes audit reports and updates client’s files i.e. kick sheet, etc.
• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System.
• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity.

Job type: Fully Remote
Work Schedule: 9 am - 5 pm EST

We are actively seeking a skilled and enthusiastic Amazon Specialist to join our client's e-commerce team.

Responsibilities:
Amazon Account Management:

• Handled Amazon Seller Central and Walmart Seller Central.
• Fixing listings, managing feedback & reviews, creating posts, and opening cases.
• PPC campaigns and keyword research.
• Track and analyze sales metrics, such as conversion rates, traffic, and sales trends. Identify opportunities for improvement and implement strategies to increase revenue.
• Regularly review and optimize product listings on Amazon, ensuring accuracy, relevance, and compliance with Amazon's policies and guidelines.
• Monitor and manage inventory levels to prevent stockouts and overstock situations, ensuring a seamless customer experience.

• Proven experience in Amazon and Walmart Account Management.
• In-depth knowledge of Amazon Seller Central, Walmart Seller Central, fixing listings, creating posts, and opening cases
• Proficiency with Microsoft Excel, Amazon Seller Central, and Walmart Seller Cental.
• Skills in Adobe Photoshop.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Detail-oriented and proactive, with the ability to manage multiple tasks and meet deadlines.
• Familiarity with industry trends, Amazon policies, and the broader e-commerce landscape.

• Work from home
• Weekly pay
• Easy Hiring Process

Job Title: Integration/Middleware Specialist

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Experience Level: 3-5 years

About the Role

We are seeking a skilled Integration/Middleware Specialist to manage and optimize the integration of systems and applications across our IT infrastructure. In this role, you will be responsible for designing, implementing, and maintaining middleware solutions that enable seamless communication between disparate systems, applications, and platforms. You will ensure that integrations are efficient, scalable, and aligned with business goals. The ideal candidate will have experience with integration platforms, middleware technologies, and a strong understanding of software development and system architecture.

Key Responsibilities

• Integration Design and Implementation: Design and develop integration solutions to connect various systems, applications, and services, ensuring efficient data flow and interoperability across the enterprise.
• Middleware Management: Manage and maintain middleware solutions such as ESB (Enterprise Service Bus), message brokers, API gateways, and integration platforms (e.g., MuleSoft, IBM WebSphere, Oracle SOA Suite).
• API Development and Management: Develop and manage RESTful APIs, SOAP web services, and microservices that enable integration between systems, ensuring consistency, scalability, and security.
• Troubleshooting and Optimization: Monitor and troubleshoot integration workflows and middleware platforms. Identify bottlenecks or inefficiencies and implement solutions to optimize performance and reliability.
• Collaboration with IT and Business Teams: Work closely with developers, architects, business analysts, and stakeholders to understand integration requirements and deliver high-quality solutions.
• Documentation and Reporting: Create and maintain technical documentation for integration processes, middleware configurations, and API documentation. Provide regular updates and reports on integration projects and system health.
• Security and Compliance: Ensure that integration solutions adhere to security best practices, including data encryption, access controls, and compliance with relevant regulations.
• Continuous Improvement: Stay updated on new integration technologies, middleware solutions, and industry trends to continuously enhance the organization’s integration capabilities.

Qualifications

• Experience: 3-5 years of experience in integration development, middleware management, or API development.
• Technical Skills:
• Proficiency with integration platforms (e.g., MuleSoft, TIBCO, IBM WebSphere, Oracle SOA Suite).
• Strong experience with API development and management (REST, SOAP, microservices).
• Familiarity with messaging systems (e.g., Kafka, JMS, RabbitMQ) and middleware technologies.
• Knowledge of programming languages such as Java, Python, or JavaScript for custom integration development.
• Education: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Certifications (preferred): MuleSoft Certified Developer, Oracle SOA Suite, or other relevant integration or middleware certifications.

Key Competencies

• Strong problem-solving and analytical skills with the ability to diagnose complex integration issues.
• Excellent communication skills to collaborate effectively with technical and non-technical teams.
• Ability to design and implement scalable, reliable, and secure integration solutions.
• Strong attention to detail with a focus on system performance, data accuracy, and security.
• Ability to work in a fast-paced, dynamic environment while managing multiple integration projects.

Join us to be a part of our innovative team, where you’ll play a critical role in ensuring seamless integration across systems, applications, and platforms. This is a unique opportunity to work on cutting-edge integration technologies and drive business efficiency.

You will play a key part in providing exceptional customer service through a combination of inbound and outbound calls and email interactions. Your main responsibilities include:

• Providing customers with updates and ensuring they feel confident and comfortable with Aussie throughout their journey.
• Handling complex inquiries and objections, guiding customers and brokers through the various requests managed by our team via calls and emails.
• Processing administrative, financial, and service requests while adhering to our service delivery standards.
• Ensuring compliance with the Quality Assurance framework and maintaining accurate records in Salesforce and the Aussie Funder System.
• Liaising with internal and external stakeholders, including solicitors, financial management services, Bluestone, and product partners.
• Continuously contributing ideas for improving our broker and customer service processes and enhancing the team's overall performance.

• Ensures that all necessary information and documents concerning outbound cargoes through the agents, internal / external customer are promptly and accurately disseminated to concerned parties.
• Handles inquires on the departure of vessels with various shipping lines and co-loaders
• In charge of weekly reservation and booking with shipping lines, upon receipt of Job Order from OD
• Prepare TOR for ODS TOM creation ( if required)
• Ensures shipment ID are available in CW1 before vessel’s departure.
• Prepares final proforma Bill of lading for submission to shipping lines and co-loaders on or before vessel’s departure.
• Proofreads or checks if there are data discrepancies between House and Master Bills of Lading
• On-time filling of Manifest ( ACI / AMS / AFR)
• Amends bill of lading of shipping line, co-loaders and agents concerned prior vessel’s arrival at destination
• Sends pre-alert and/or shipping documents to destination office via e-mail or courier service (if required)
• Coordinates trucking and/or brokerage requirement of shipment, if required
• Ensure on time, complete and accurate turnover of documentation, rates (selling & cost) to designated biller. 
• Prepares request for check/payment for freight and other related bills.
• Assists client on their booking requirements and other inquiries related to export shipments.
• Make sure that Official Receipts are uploaded on time
• Ensure to meet the KPI KRA (Productivity, Accuracy, Events Data Quality , speed of invoicing)
• Performs other functions that may be assigned from time to time

Qualification and Experience

• Must possess at least Bachelor Degree in Customs Admin, Logistics/Transportation or equivalent
• Has minimum of three (3) years working experience on Freight Forwarding/Logistics Industry
• Knowledgable in Customs, E2M, manifest preparation
• Possesses strong communication abilities.
• Skilled in using Microsoft Office applications such as Excel
• Availability to work extended hours, if needed.

WHAT WE OFFER

Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability.We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.Benefits:

• Medical Insurance
• Group Life Insurance
• Paid Leaves
• Medical and Optical Reimbursement
• Birthday Token
• ***By applying to this position, you acknowledged the permission to share and view your resume/profile including confidential and personal information based on the process to evaluate your application and reconsider for other roles within Bollore Group.

Main Duties and Responsibilities

• Manifest Submission.
• Ensure all necessary information and documents concerning inbound charges are accurately disseminated to concern parties.
• Ensure prompt payments are made on time with carriers and co-loaders
• Monitoring of KPIs that includes SOI,SOC,DQ, UFF
• Ensure accuracy of P&L, Debit Note and Credit Note before confirming.
• Ensure accuracy of data entry in CW, invoice issuance and closing of shipment file per KPI requirement.
• Resolution of issues for first level escalations.
• Keep the system updated and ensure billing to client upon arrival of vessel.
• Liase with Bureau of Customs with regards to customs formalities and issues
• Endorses import documents prior to cargo owner’s representative/brokers for processing at the Bureau of Customs
• Communicates with origin Agents and internal COS team
• Check all required documents and compliance: commercial invoice, packing list, cargo compliance (nature/ geography)
• Securing valid QM/OSG prior the arrival of shipments
• Securing Debit Note from origin, if any
• Input up to date information in CW1: Tasks, milestones, events, deviations, and any other relevant information to guarantee execution of the shipment and data quality according to customer’s SOP and our internal standards.
• Submits documents for billing to biller based on the agreed KPI and send billing invoice to consignee/brokers.
• Prepares documents to CFS operators for container pullout
• Coordinate with CFS container stripping status and monitor unreleased cargoes.

• Must possess any Bachelor's Degree or Logistics and Transportation
• Has at least minimum of three (3) years work experience in Logistics and Freight Forwardinf Industry
• Prior experience in freight forwarding, particularly in air and sea freight, is highly preferred
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Proficient in Microsoft Office, especially Excel and powerpoint
• Ability to provide value added business solutions and alternatives

WHAT WE OFFER

Bollore Logistics is proud to be an equal opportunities employer and places high importance on promoting diversity and inclusion in the organization. We embrace all people regardless of age, race, gender identity, sexual orientation, religion, nationality, marital status, political opinions or disability.We are strongly committed to providing a safe working environment for our employees, free from violence, bullying, harassment, or threats.Benefits:

• Medical Insurance
• Group Life Insurance
• Paid Leaves
• Medical and Optical Reimbursement
• Birthday Token
• ***By applying to this position, you acknowledged the permission to share and view your resume/profile including confidential and personal information based on the process to evaluate your application and reconsider for other roles within Bollore Group.

• Responsible for the timely and accurate filing and payment of national taxes (e.g., income tax, value added tax, withholding taxes, among others)
• Facilitate and assist in the external and internal tax audits
• Address and manage tax notices and assessments, including coordination with examiners review of document and schedules prepared by the team, and the check of the propriety of the assessment findings
• Prepare and update tax filing calendars for all the stakeholders across the company
• Assist in the preparation of Transfer Pricing Documentations (if necessary)
• Keep abreast of appropriate tax regulatory changes impacting assigned entities and translate 5changes into the processes and systems to ensure compliance
• Ensure final returns, working files and other related documents are stored on GDRIVE and determine if there are documents required by country law to be archived physically or electronically.
• Address the issues noted during day-to-day activities and review recommended solutions
• Help in training the different stakeholders in enhancing their tax awareness and consciousness towards the company’s compliance with national tax laws
• Perform other tasks assigned by the Finance Director and/or Group Tax

This role is primarily responsible to provide administrative support and coordination to various HR operations including job changes letters, data validation, and reference letters in compliance with the service level agreements, processes, policies, and procedures.

Responsibilities & Duties

• Create and distribute job change letters, reference letters, and collect signed documentations from employees
• Connect with relevant key stakeholders and support groups to assist with employee data corrections, changes to conditions of employments, offboarding, and other details
• Manage the Leave of Absence of employees
• Answer queries on administrative policies and practices and other areas via case management system in a timely manner; work on more than one issue simultaneously and prioritize urgency of requests
• Following a prescribed template, document and escalate as needed based on the appropriate processes
• Understand and utilize HR systems including Workday and the Employee Center including Self Service, Knowledge base and Case Management to manage employee data, inquiries, and employee requests
• Ensure consistent application of HR policies and compliance with state, federal, and/or country laws and practices. And corporate regulations
• Maintain documentation and ensure that employee requests meet the policy for each process
• Perform data validation tasks
• Perform peer audit for PS Coordinators and fellow PS Specialists
• Ensure accuracy of all data processed and entered in HR systems
• Ensure key deadlines are met
• Ensure strict adherence with standard protocols for electronic personnel file management and document storage
• Demonstrate the highest degree of discretion and confidentiality
• Identify and support selected simple process improvements to streamline processes 
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.

The Land Acquisition Specialist is a Project-based role which will be responsible in facilitating land acquisition requirements for one of ib vogt's solar projects based in the province of Iloilo in the Philippines in support of Project development activities.

• Work with the Land Acquisition Manager in screening new site locations in partnership with Project Development Managers. 
• In the absence of or in support of the Land Acquisition Manager, represent the company to landowners, presenting project opportunities and establishing new relationships.
• Work with the Land Acquisition Manager in negotiation and execution of land lease and purchase agreements, securing right of way for transmission lines and substations.
• Work closely with transmission line route assessment, land survey and other land related service providers .
• Maintain open communication with landowners and municipalities and collaborate with internal and external stakeholders.
• Manage and maintain accurate records of signed land leases, including registration processes with the Land Survey.
• Maintain and/or establish good relationships with relevant external stakeholders/government agencies involved in securing land related documents.
• Provide support to team members and colleagues as needed throughout other project phases.

Reporting to Collections Team Lead, this role is responsible for working in a fast-paced global team to efficiently collect cash from customers. The role involves proactive communication with customers to facilitate timely payments and maintain positive relationships while ensuring adherence to the company's collections policies and procedures.

Responsibilities: 

• Manage a high-volume multi-currency ledger, ensuring adherence to agreed-upon terms. 
• Develop and maintain customer relationships both internal and external and have an awareness of cultural and regional differences with respect, while effectively enforcing agreed terms.
• Query handling and investigation, liaise with other departments to ensure swift resolutions of queries and efficient OTC flow.
• Cash allocation, assisting with identification of payments and ensuring short paid reason is identified and correctly categorised and resolved within month payment received.
• Carefully and sensitively process final notices working with internal stakeholders, taking appropriate levels of actions in cases of non payments, including up to account closure and service termination.
• Ensure all document processes are followed and DOA’s approvals adhered to at all times.
• Enable the business to meet its cash collection targets and needs.

WHAT YOU’LL LIKE ABOUT US 

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
• We are a global team, united by our desire to connect diverse people with common values for bolder impact. 

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

A People Operations Specialist is a key HR role focused on enhancing employee experience, implementing HR policies, and supporting the day-to-day operations of the HR department with a tech-savvy approach. This role requires a blend of administrative skills, HR knowledge, and a tech-savvy mindset to leverage HR technologies effectively.
You will ensure the smooth operation of HR functions, focusing on providing support across various HR areas such as recruitment, onboarding, and employee relations. You will handle HR documentation, and prepare reports.

By analyzing HR metrics, you will contribute to strategic HR planning and decision-making. This role demands excellent communication skills, the ability to multitask in a fast-paced environment, and a proactive approach to problem-solving. Working closely with HR and other departments, they help create a positive work environment and culture.

WHY DO WE WANT YOU

We are looking for impact-driven individuals passionate about helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners in success by always giving 110% in everything, sharing their talents and quirks, and championing our core values: Curious, dynamic, and authentic. 

WHAT WILL YOU DO

• Support other team members as needed to ensure the smooth operation of the department, or other HR departments such as People Partners, TA, People Success, etc. 
• Assist with timekeeping inquiries and processes such as processing and maintaining accurate timekeeping records, by running audit reports as needed.
• Review of endorsed job offers and sufficiency of pre-employment requirements prior to Contract Extension to new team members
• Provide support on HR-related topics such as leaves, compensation, and policies
• Assist in the development and implementation of HR policies
• Gather and analyze data with HR metrics
• Assist with the day-to-day operations of HR functions and duties
• Compile and update employee records
• Process documentation and prepare reports related to personnel activities
• Partner closely with other People functions and People Partners (HRBPs) to execute HR operational processes and services with a focus on employee experience and data integrity.
• Process employee changes and terminations including document generation, notifications, and HR systems updates.
• Participate in system testing tied to new program, system, or process rollouts.
• Support with reporting, audit, and data integrity initiatives.
• The POPS Specialist will be responsible for:
• Addressing Tier 0 and Tier 1 employee inquiries and requests.
• Escalating more complex issues to the appropriate team members.
• Assist with onboarding new hires (system entry, paperwork validation, background check administration), as needed.
• Document, maintain, and communicate core HR processes to stakeholders, managers, and employees.
• Identify and drive process improvement efforts, leveraging HR systems to automate and eliminate manual work where possible. 

WHAT WE’LL LIKE ABOUT YOU

YOU ARE… 

• Curious and authentic, just like us! #beboldr 
• A people person with a sharp growth mindset who can use management strategies and prerogatives to maintain Boldr a comfortable and inclusive workplace for all 
• Able to maintain internal and external relationships with a diverse range of personalities, cultures, and departments to keep our turnover below 20% 
• Capable of using your knowledge of all facets of HR and your experience in a generalist role to review, update, and execute streamlined policies and processes 
• Able to pay attention to the small details, while keeping a long-term vision in mind to coach, motivate, guide, and inspire others 
• Highly self-motivated and able to effectively prioritize and execute tasks in a high-pressure environment to keep deadlines under your steps 
• A team worker with a passion for excellence and a sense of urgency who knows how to follow through with processes and project timelines 

YOU HAVE… 

• Bachelor's/College degree in Human Resources, Business, or Organization Development (preferred)
• At least 2 years of progressive experience in Human Resources positions. 
• Specialized training in employment law, compensation, organizational planning, organization development, employee relations, and preventive labor relations, is preferred. 
• Active affiliation with appropriate Human Resources networks and organizations and ongoing community involvement are preferred.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

WHAT YOU’LL LIKE ABOUT US 

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
• We are a global team, united by our desire to connect diverse people with common values for bolder impact. 

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we’ll always find EMPATHY

WHAT IS YOUR ROLE

A People Operations Specialist is a key HR role focused on enhancing employee experience, implementing HR policies, and supporting the day-to-day operations of the HR department with a tech-savvy approach. This role requires a blend of administrative skills, HR knowledge, and a tech-savvy mindset to leverage HR technologies effectively.
You will ensure the smooth operation of HR functions, focusing on providing support across various HR areas such as recruitment, onboarding, and employee relations. You will handle HR documentation, and prepare reports.

By analyzing HR metrics, you will contribute to strategic HR planning and decision-making. This role demands excellent communication skills, the ability to multitask in a fast-paced environment, and a proactive approach to problem-solving. Working closely with HR and other departments, they help create a positive work environment and culture.

WHY DO WE WANT YOU

We are looking for impact-driven individuals passionate about helping Boldr grow and achieve our Purpose. We expect our team to become our ultimate partners in success by always giving 110% in everything, sharing their talents and quirks, and championing our core values: Curious, dynamic, and authentic. 

WHAT WILL YOU DO

• Support other team members as needed to ensure the smooth operation of the department, or other HR departments such as People Partners, TA, People Success, etc. 
• Assist with timekeeping inquiries and processes such as processing and maintaining accurate timekeeping records, by running audit reports as needed.
• Review of endorsed job offers and sufficiency of pre-employment requirements prior to Contract Extension to new team members
• Provide support on HR-related topics such as leaves, compensation, and policies
• Assist in the development and implementation of HR policies
• Gather and analyze data with HR metrics
• Assist with the day-to-day operations of HR functions and duties
• Compile and update employee records
• Process documentation and prepare reports related to personnel activities
• Partner closely with other People functions and People Partners (HRBPs) to execute HR operational processes and services with a focus on employee experience and data integrity.
• Process employee changes and terminations including document generation, notifications, and HR systems updates.
• Participate in system testing tied to new program, system, or process rollouts.
• Support with reporting, audit, and data integrity initiatives.
• The POPS Specialist will be responsible for:
• Addressing Tier 0 and Tier 1 employee inquiries and requests.
• Escalating more complex issues to the appropriate team members.
• Assist with onboarding new hires (system entry, paperwork validation, background check administration), as needed.
• Document, maintain, and communicate core HR processes to stakeholders, managers, and employees.
• Identify and drive process improvement efforts, leveraging HR systems to automate and eliminate manual work where possible. 

WHAT WE’LL LIKE ABOUT YOU

YOU ARE… 

• Curious and authentic, just like us! #beboldr 
• A people person with a sharp growth mindset who can use management strategies and prerogatives to maintain Boldr a comfortable and inclusive workplace for all 
• Able to maintain internal and external relationships with a diverse range of personalities, cultures, and departments to keep our turnover below 20% 
• Capable of using your knowledge of all facets of HR and your experience in a generalist role to review, update, and execute streamlined policies and processes 
• Able to pay attention to the small details, while keeping a long-term vision in mind to coach, motivate, guide, and inspire others 
• Highly self-motivated and able to effectively prioritize and execute tasks in a high-pressure environment to keep deadlines under your steps 
• A team worker with a passion for excellence and a sense of urgency who knows how to follow through with processes and project timelines 

YOU HAVE… 

• Bachelor's/College degree in Human Resources, Business, or Organization Development (preferred)
• At least 2 years of progressive experience in Human Resources positions. 
• Specialized training in employment law, compensation, organizational planning, organization development, employee relations, and preventive labor relations, is preferred. 
• Active affiliation with appropriate Human Resources networks and organizations and ongoing community involvement are preferred.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development
• Mental Health Program
• Philhealth Coverage

As an Engagement Specialist, you’ll play a key role as an ambassador for Ten Group, ensuring our APAC members receive the highest levels of service and personalized care. In this role, you’ll connect with members over the phone to enhance their experience, engage them in meaningful interactions, and support their journey with Ten by providing insights on service improvement. Through exceptional customer engagement, you'll help drive member satisfaction and profitability while identifying new ways to add value and efficiency.

If you’re passionate about providing extraordinary service and helping us shape the future of member engagement at Ten, we’d love to hear from you!

Key Responsibilities:

You’ll work collaboratively with the Outbound Engagement Team to achieve performance goals and maintain service excellence. Responsibilities include:

• Member Engagement: Initiate contact and build connections with members through:
1. Welcome Calls to new members, setting the foundation for exceptional service
2. Re-engagement Calls to lapsed members, reigniting their interest in Ten’s services
3. Onboarding and Follow-Up Calls to ensure members are fully integrated and informed
4. Special Occasion Calls to surprise and delight members on important days
• Service Improvement: Support and participate in service improvement initiatives, offering insights on member feedback and proposing new engagement strategies.
• Reporting & Insights: Use tools such as Tableau to track and report on key metrics. Share weekly team insights and performance metrics to encourage efficiency and high standards.
• Team Collaboration: Work closely with the APAC Service Improvement Project Lead to drive improvements in member satisfaction, business efficiency, and sustainability.
• Consistently deliver exceptional service to achieve or exceed Engagement Team targets, such as QA Scores and Member Satisfaction.

• Conduct thorough administrative tasks using TenMaid to support member calls.
• Provide ongoing feedback and ideas to shape future member engagement projects.
• Promote a positive, solutions-oriented environment, influencing team success and business impact.

We’re looking for someone who’s naturally engaging, resilient, and motivated by providing outstanding service. Ideal candidates will have:

• Language Skills: Business Fluent English
• Communication Excellence: Skilled in clear, empathetic, and solution-focused communication, adapting to internal and member-facing needs.
• Analytical Skills: Experience with MS Office, particularly Excel and PowerPoint; familiarity with Tableau or similar reporting tools is beneficial.
• Performance Mindset: A track record of high QA scores and NPS ratings, with a dedication to continuous improvement.
• Adaptability & Professionalism: Ability to thrive in a dynamic 24/7 business environment, managing time effectively and maintaining positivity under pressure.

Behavioral Expectations:

• Strong resilience and calmness under pressure
• Confidence in decision-making and proactive in problem-solving
• A genuine commitment to service excellence and a mindset focused on team and member success

Ten’s mission is to be the world’s most trusted leader in providing personalized services to individuals. As part of our team, you’ll embody this mission, taking pride in your work and celebrating both your own successes and those of your colleagues.

As an Engagement Specialist Lifestyle Manager, you’ll role model our core values - Member Focused, Trustworthy, and Pioneering - by approaching each day with a positive, solutions-oriented, and supportive mindset. You’ll set high standards for yourself, stay self-aware, and commit to continuous self-improvement.

In this role, you’ll demonstrate sound judgment in challenging situations, taking personal responsibility to ensure that issues are resolved effectively and with care.

Guidelines for Home Office:

• Located anywhere in Philippines
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be completed

Rewards designed around you:

Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.
One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

Ten is a leading global lifestyle management business with presence in over 20+ offices globally and more than 1300+ employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video here.

Commitment to Diversity
We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes. ”

The Integration Specialist will focus on the integration of Workday with other HR applications, including payroll, talent acquisition (SmartRecruiters), talent management, and additional HR systems. This role is crucial for ensuring seamless data flow and interoperability between our HR systems, enhancing overall HR service delivery.

Specific Responsibilities

• Design, develop, and maintain integrations between Workday and other internal/external systems.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
• Monitor and troubleshoot integration issues, ensuring timely resolution.
• Perform regular audits and validations to ensure data integrity across systems.
• Stay updated on Workday updates and enhancements, leveraging new features effectively.
• Develop and maintain integration documentation, including data flow diagrams and technical specifications.
• Collaborate with vendors and third-party providers to facilitate seamless integrations.
• Utilize integration tools such as Workday Studio, EIB, and other middleware solutions.
• Develop custom reports and data extracts to support business needs.
• Write and maintain scripts and code for integrations using appropriate programming languages.
• Work closely with HR, IT, and other departments to understand integration needs and deliver solutions.
• Provide technical support and training to end-users and stakeholders.
• Participate in integration testing, including unit, system, and user acceptance testing.
• Assist in managing integration projects, including planning, execution, and delivery.
• Ensure projects are completed on time, within scope, and within budget.
• Communicate project status and progress to the Integration Manager and other stakeholders