Total 9 it support executive job vacancies in Others category in Ortigas Pasig, National Capital Region

I. Description

Work Arrangement: Fully remote, overlapping EST working hours

Job Type: Full-time

Work Schedule: 40 hours per week, with core hours between 9 AM – 5 PM EST

Locations: Remote, open to candidates in the Philippines

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

The company is an innovative provider of AI-driven business solutions, dedicated to helping organizations leverage AI as a repeatable advantage for industry success. With a focus on integrity, excellence, and a culture of continuous improvement, they foster an environment that values curiosity, collaboration, and the empowerment of talent to drive meaningful outcomes.

Role Overview:

The Executive Assistant role focuses on providing organizational, administrative, and project management support to the leadership team. The position involves helping with scheduling, communications, and various strategic initiatives to ensure effective coordination and smooth operations across different projects. The role is central to maintaining productivity, organization, and progress within the company.

Your Impact:

The Executive Assistant will play a key role in ensuring that the leadership team functions efficiently by managing day-to-day activities and maintaining smooth workflows. By organizing meetings, booking travel, managing communication, and assisting in strategic initiatives, this role directly contributes to the effectiveness of the leadership team and the seamless execution of company projects.

Key Responsibilities:

1. Administrative Coordination

• Organize meetings, including scheduling, sending reminders, and arranging catering when needed.
• Book travel arrangements for the team.
• Write, edit, and prepare communications, including emails, memos, and drafts.

2. Project Management

• Assist in managing strategic initiatives such as event preparation and knowledge management.
• Support leadership in preparation for speaking engagements and internal projects.

3.General Support

• Manage data entry tasks.
• Provide general organizational support to the leadership team as needed.
• Act as a key point of contact for various workstreams and initiatives.

Immediate Tasks Anticipated for the Candidate to Fully Own on Week 1:

• Manage the leadership team’s schedule and calendar, handling any conflicts or rescheduling with precision.
• Begin organizing internal and external meetings, ensuring agendas, meeting minutes, and follow-ups are in place.
• Coordinate travel logistics for upcoming events or business trips.
• Start managing communication channels and drafting responses to emails or inquiries.
• Familiarize themselves with Company’s tools and platforms, including Slack, G-suite, Salesforce, Notion, and Airtable.

Must-Have:

• Knowledge with AI Tools: AI tools such as ChatGPT to streamline workflows and enhance communication.
• Experience with Project Management Software: Experienced in organizing and tracking projects using tools like Airtable, Loom, and Miro for efficient task management.
• Presentation Platform Skills: Proficient in creating impactful presentations with platforms like Pitch to convey ideas effectively.
• Strong Organizational Skills: Highly organized, with a demonstrated ability to manage multiple tasks and workstreams effectively.
• Exceptional Interpersonal Skills: A collaborative team player with a strong passion for teamwork and fostering a cooperative work environment.
• Process Improvement Mindset: Proactively identifies and implements improvements to optimize processes beyond established protocols.
• Digital Tool Proficiency: Comfortable with a variety of digital tools, including Slack, G-Suite, Salesforce, Notion, and Calendly.

Nice-to-Have:

• Startup or Senior Leadership Experience: Background in fast-paced startup environments or experience working directly with senior leadership to drive impactful initiatives.

Compensation Package:

• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process:

1. Application
2. Screening
3. 30 minute Interview
4. Skills Assessment
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.

Work Arrangement: Fully remote, EST working hours

Job Type: Full-time

Salary Range: Up to $1,600 per month, based on experience, with performance-based bonuses

Work Schedule: 40 hours / week, Monday to Friday, 9 AM - 5 PM EST

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

A US-based mission-driven company, AI-powered healthcare company focused on improving early detection of chronic diseases like diabetes and kidney disease. We empower healthcare providers with data-driven insights to ensure better patient outcomes, especially for underserved populations. We value innovation, agility, and a commitment to advancing healthcare.

Role Overview:

This role primarily focuses on sales and marketing support, with responsibilities such as identifying stakeholders, managing databases, and assisting in sales development. Basic marketing support includes maintaining social media presence and assisting with LinkedIn outreach for events. Additionally, the role involves conducting healthcare and market research to inform outreach strategies.

Your Impact:

Your efforts will directly contribute to the company’s success by ensuring client satisfaction, healthcare providers with data-driven insights to ensure better patient outcomes, especially for underserved populations. We value innovation, agility, and a commitment to advancing healthcare.

Key Responsibilities:

1. Sales & Marketing Support

• Identify and manage stakeholders within healthcare systems, maintaining an organized database.
• Use CRM tools (like Monday) to track sales interactions and opportunities.
• Assist with sales outreach and lead generation from day one, supporting demo and deck creation.

2. Basic Marketing & Outreach

• Help manage the company’s social media presence (LinkedIn, Threads, Instagram, TikTok) with occasional posts and simple graphics.
• Support LinkedIn outreach for events, conferences, and company campaigns.
• Coordinate marketing efforts to boost engagement and attendance at industry events.

3. Healthcare & Market Research

• Conduct research on healthcare trends, competitors, and EMR systems to inform sales and outreach strategies.
• Assist in gathering and analyzing data to improve stakeholder engagement.
• Support administrative tasks related to organizing research and market insights.

Week 1 Focus:

• Onboard and become familiar with the team and tools.
• Clean up and organize the stakeholder database.
• Conduct LinkedIn outreach for upcoming conferences.
• Start initial research on healthcare trends, especially around EMR systems.

Must-Have:

• Fluent in English with excellent written and verbal communication skills
• Experience in healthcare or a good understanding of the industry.
• Familiarity with EMRs is a plus.
• SDR or sales background preferred but not required.
• Marketing background preferred but not required.

• Competitive Salary: Up to $1,600 per month, based on experience and skills

• Remote Work: Fully remote—work from anywhere
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process:

1. Application
2. Screening
3. 30 minute Interview
4. Skills Assessment
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.

RESPONSIBILITIES INCLUDE:

- Ability to troubleshoot Layer 1 (physical layer) and layer 2 circuit issues.

- Work with CLEC’s and ILEC’s to manager tickets and troubleshoot transport and layer 2 issues.

- Engage and troubleshoot with vendors on hardware and software related issues.

- Manage customer trouble tickets through our ticketing system.

-Troubleshoot with the customers and vendors via phone, email, and chat to resolve service issues 

- Provide detailed and timely ticket updates

- Experience with network monitoring tools and systems is a plus .

- Experience with SD-WAN technologies (Velo) is a plus

- Work in a 24*7*365 shift operation environment to provide an exceptional customer experience

- Router (Cisco, Adtran, Juniper) experience is a plus

- General knowledge of Firewalls and Meraki is a plus

Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.

Responsibilities

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
• Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards
• Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations
• Communicate client needs to appropriate team members
• Provide "in office" research, administrative and operational support to senior staff
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc. 
• Ensure client service deliverables are aligned with the regional client service standards
• Maintain an accurate and up-to-date knowledge on research techniques and applications
• Integrate multiple data sources to answer business issues
• Perform quality checks on all reports for alignment to request, accuracy and correctness
• Ensure standard operating procedures within area of responsibility are observed
• Recommend improvements in work processes within area of responsibility

About The Role:

We are looking for an IT Assistant Manager to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs, and timelines. You will supervise the implementation and maintenance of our company’s computing needs. The successful candidate will have improved skills, proven professional experience, and a detailed knowledge of the industry’s best practice processes.
 

Responsibilities:

• Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Take responsibility for projects and operational solutions within the larger business initiative
• Manage Help Desk tickets, distribute ticket load evenly daily to the team, planning and prioritizing systematically to minimize backlog and ensure operational efficiency.
• Handle business-critical IT tasks and systems administration
• Research and evaluate emerging technologies, hardware, and software
• Track and maintain hardware and software inventory. 
• Management of IT staff including IT staff training, IT staff load prioritization, IT staff load distribution, coaching, counseling, disciplining, recruiting and selecting.
• Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions
• Ensure technology components work together seamlessly to meet business needs, using their full range of capabilities, and stay informed about new features and competitor solutions
• Analyze processes, technologies, and vendors continually to find areas for improvement
• Prepare cost benefit analyses when upgrades are necessary, and monitor vendors to ensure that they’re offering the best possible service and value for business needs
• Train employees to use software and hardware; troubleshoot issues and provide technical support when needed
• Preserve assets by implementing disaster recovery and backup procedures and information security and control structures
• Completes projects by coordinating resources and timetables.
• Contributes to team efforts by accomplishing related results as needed
• Conducting regular system audits
•  

Skills & Competencies:

• Excellent knowledge, migration, implementation & troubleshooting of SaaS (i.e. Jira Help Desk System, Google Workspace),  Servers & Systems (i.e. Active directory, Email Servers, SMTP Servers, DNS, Domain Registrar, DHCP), Virtualization, Cloud (i.e. GCP), Data Center, Office Builds, Operating Systems (i.e. macOS, Windows), End-user-devices, Mobile Devices.
• Basic troubleshooting, administration & design of Trend Micro / Fortigate Firewall, Cisco / Aruba / Ruckus Wireless devices, Cisco / HP switches & VLans.
• Familiar with Physical Security (i.e. Face Recognition Access Controller or Biometric Door Access, CCTV cams & NVR) and Endpoint Security (i.e. EDR, Anti-virus).
• Proven knowledge of AV/VC (Audio Video/Video Conferencing) technologies (i.e. Chromebox, Nearity, Anker, Jabra, Display TVs, Projector, Projector Screens, Digital Signage) and meeting room, town hall event setups.
• Good working knowledge of project management, P.O.C., project trackers, project timelines and resource allocation.
• Wide networking & contacts to be able to find and maintain good working relationships with IT vendors.
• Proven soft skills ability to lead people, discuss and collaborate with other leaders, speak and train employees.
• Basic knowledge of scripting languages or programming languages or RPA (i.e. automation of CorpIT tasks)   

JOB SUMMARY:

The Executive Assistant is a key administrative professional who supports the Head of Global Client Delivery – Philippines and will be the point of first contact for executives, managing their schedules, coordinating meetings, and handling correspondence.

As an indispensable asset to executives, they help maintain operational efficiencies, coordinate logistics, and facilitate communication across different departments.

This role demands high professionalism and flexibility, as Executive Assistants will interact with internal and external stakeholders, including other employees, clients, and partners. while maintaining the confidentiality of high-level systems and operations

ROLE AND RESPONSIBILITIES:

• Schedule and coordinate meetings, appointments, and travel arrangements for the executive team.
• Prepare and distribute meeting agendas, summaries, and minutes to ensure effective communication and follow-up.
• Assist with project management tasks, such as tracking deadlines, coordinating resources, and monitoring progress.
• Conduct research and collect/analyze data to support decision-making and provide valuable insights.
• Prepare and edit correspondence, reports, presentations, and other documents as needed, ensuring accuracy and professionalism.
• Maintain databases and records, ensuring they are comprehensive, up-to-date, and easily accessible.
• Manage and prioritize daily workload, effectively balancing multiple tasks and deadlines.
• Handle confidential information with discretion and maintain a high level of professionalism and integrity.
• Perform general administrative tasks, such as answering calls, responding to emails, and organizing files.
• Troubleshoot and resolve office-related issues to maintain a smooth workflow and productivity.
• Provide excellent customer service to internal and external stakeholders, fostering positive relationships and enhancing the overall experience.
• Foster a sense of teamwork and collaboration by promoting open communication and supporting the executive team's needs.

Process Analyst (PA) plays a pivotal role in driving operational excellence by analyzing, improving, and standardizing processes across the organization. By identifying inefficiencies and implementing solutions, they contribute to enhanced service delivery, improved quality, and increased customer satisfaction.

Responsibilities and Duties

• Process Analysis: Analyze current processes to find where they're inefficient and need improvement.
• Process Mapping: Create visual representations of processes to pinpoint areas needing attention.
• Root Cause Analysis: Investigate reasons behind process problems to address underlying issues.
• Process Improvement Recommendations: Make suggestions for process enhancements based on analysis results.
• Change Management: Help teams adapt to process changes smoothly and efficiently.
• Performance Measurement: Set up metrics to measure process effectiveness and fix issues as they arise.
• Process Documentation: Document process updates for consistency and training purposes.
• Continuous Process Monitoring: Keep an eye on processes regularly to catch problems early and improve them.
• Cross-functional Collaboration: Work with different support teams to make sure process improvements align with tech hub goals.
• Quality Assurance Support: Ensure process improvements meet quality standards and regulations.
• Training and Development: Train employees on new processes and tools to ensure smooth adoption.

This role will play a crucial part in ensuring responsive seamless and high-quality IT support environment. The incumbent will oversee the efficient resolution of helpdesk tickets while handling 2nd line support escalations. Requires proactive hands-on approach on issue resolution and request fulfillment. Develops technical and end user facing documentations. An integral member of the IT team responsible for the installation and maintenance of network and computer systems while supporting and enhancing cyber security posture. Core role coverage, IT support, network, systems, and service delivery.

• Provides first-line investigation and diagnosis.
• Logs relevant incident/service request details per help desk procedures.
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines.
• Works on escalated or unresolved incidents/service requests within agreed timescales.
• Communicates with end users regarding incident progress.
• Ensures helpdesk tickets are always updated until issues are resolved.
• Conducts hardware and software maintenance and support.
• Performs deployment and movement of IT assets.
• Local network support and/or assists centralized Network team.
• Manage and supports various computer peripherals, like Door Access, CCTV, printers, Conference Room equipment.
• Troubleshoot end users’ hardware and software related issues.
• Assist with the setup and maintenance of IT equipment.  E.g., Quarterly Cleaning etc.
• IT Asset Management covers assigning and recovering assets, track record and reporting.
• Work with remote support teams to resolve complex issues.  
• Provide training and support to end users.  
• Assists in the planning and implementation of additions and modifications to the supporting field infrastructure including the installation of server and networking hardware and operating systems software and other related software as required.
• Responsible for day-to-day monitoring, technical support, and planning of all aspects of the network infrastructure (LAN/WAN/Wireless network) while ensuring IT environment is secure.
• Evaluating network performance issues including availability, utilization, throughput, and latency.
• Responsible for installation, configuration, and testing of network equipment’s.
• Taking proactive steps to ensure an appropriate level of system availability and security.
• Patch Management, Risk and vulnerability assessment and risk mitigation analysis.
• Implementation of IT security policies and procedures.
• Implements and maintains security measures to protect the company’s IT infrastructure, including firewalls, antivirus software, and access controls.

• Bachelor’s degree or relevant professional qualification.
• Minimum 5 years of work experience in an IT role in a medium to large multi-location company with an emphasis in planning and executing site needs for technology, provisioning, and services.
• Minimum 5 Years experience in Networks
• Minimum 3 years of experience providing IT services at firms that utilize hybrid identity solution(s). Understanding of Microsoft’s hybrid identity solution concepts.
• Minimum 2 years of experience with Microsoft Azure AD and Azure AD management.
• Minimum 2 years of experience in managing Windows Domains using Active Directory
• Thorough understanding of system and network including LAN/WAN device configuration (including routers and firewalls, TCP/IP Network Protocols, etc.), and computer security best practices.
• Reports On-site (not a hybrid role)
• Shifting Schedule
• Operates from Manila. Remote support to other Secret6 office sites.
  

Highly Desirable:

• Experience with AWS, and related cloud application infrastructure is a plus.
• Working knowledge/experience with DNS, DHCP, Active Directory, Virtualization (e.g. Hyper-V, VMWare).
• Experience with Microsoft Azure AD and Azure AD management using PowerShell scripting to manipulate AD objects along with Active Directory, Hybrid Microsoft Exchange on Premise and Office 365 is a plus.
• Exposure to a variety of technologies such web application proxies, databases, LDAP and directory services, application servers, network infrastructure, and understanding of security and dataflow within these components.
• Understanding of Microsoft Domain concepts such as Domain/Forest trusts, Replication, NTFS/ACL permissions, Group Policies, etc.
• Knowledgeable in identity management in MS Azure and Microsoft Office 365.
• Scripting ability in PowerShell desired. Experience in creating and modifying PowerShell scripts.
• Working Knowledge of Exchange systems and attributes in AD, with related support experience.
• Good working knowledge in PKI / Certificate enrolment and architecture design and support.
• Ability to work with minimal guidance and effectively manage a medium size computer network.
• Information security administration, compliance, creating, testing, and implementing business continuity and disaster recovery plans.
• Network security, wireless security, application security, infrastructure hardening and security baselines.
• Thorough understanding of Microsoft Windows Server operating systems.
• Knowledge of Microsoft Office applications (including but not limited to Excel, Visio & Project)
• Analysing Log files / Triage / troubleshooting skills. Strong analytical skills for troubleshooting and issue investigations and ability to work under pressure.
• Ability to work independently with minimal supervision.
• A+ N+ and ITIL certification a plus

• Full-time contract.
• Attractive salary based on skill level and experience.
• Work alongside colleagues that share the same interests and passion for art and video games.
• Stable employment and professional growth in an international environment.
• A culture of diversity and inclusion to unite the most outstanding talents.
• Online training platforms and workshops to level you up.

Overview:

As a SENIOR IT OPERATIONS MANAGER, you will play a critical role in ensuring the organization's technological capabilities align with its strategic objectives. Your leadership and expertise will be essential in fostering a secure and efficient IT environment that supports the growth and success of the business.

About The Role:

• Operations Management. Manage day-to-day oversight and coordination of IT Service Desk activities, ensuring timely and efficient resolution of user issues. Ensure that the IT Staff Scheduling meets operational needs, maintaining adequate coverage during business hours and after-hours support.

• Strategic Planning. Work with the CIO to budget for needed IT resources, aligning the budget with strategic goals and operational requirements.

• Project Management. Assign IT projects and tasks to capable staff, overseeing their execution to ensure successful completion within specified timelines. Communicate important IT information to relevant departments, fostering effective collaboration and alignment with business objectives.

• Security Management. Maintain the security of the organization's IT systems Infrastructure and data. Ensure that Information Security Management System policies and processes are followed by all employees, adhering to security standards and regulatory compliance requirements.

• Team Management. Build and lead a skilled and motivated IT team. Provide guidance, mentorship, and support to team members, fostering a positive and productive work environment.

• Vendor Management. Work with external vendors and service providers. Coordinate with vendors when necessary for service and support delivery, maintaining effective relationships to ensure optimal outcomes.

• Performance Monitoring and Reporting. Generate weekly and monthly reports as needed to provide insights into IT operations, including performance metrics, project status, and resource utilization.

Requirements:

• Must be a graduate of any IT related course

• At least 8 years minimum of IT Management experience, ideally from BPO companies

• Must have IT Service Management experience

• ITIL v4 certification or training is a plus

• Proficient in M365/Intune Admin, AWS services and Telephony systems

• Knowledgeable in Microsoft Windows Server deployment and configuration

• Knowledgeable in enterprise network using FortiGate, Sophos, and Cisco appliance.

• Strong troubleshooting skills

• Excellent English communication (verbal and written) for non-technical stakeholders

• Proactive strategic thinker, proposing innovative solutions

• Detail-oriented, ensuring high-quality project execution • Ability to work in a fast-paced, dynamic environment and handle multiple projects simultaneously

• Has worked with various regulatory compliance projects such as PCI DSS, GDPR, HIPAA, ISO/IEC 27001, SOC2 type 2 report, CPRA and DPA

• Willing to work on a night shift to support US business hours

WHY JOIN CLEARSOURCE?

• Medical and Dental Insurance (With free 1 dependents)
• Group life insurance.
• Paid time off (PTO) such as sick days and vacation days
• 13th Month Pay
• Passionate, energetic & innovative work culture
• Friendly team driven environment.
• Skills and experience development