Total 20 maintenance supervisor job vacancies in Others category in Makati City

• Lead the reservation team, providing guidance, training, and performance evaluations
• Manage all aspects of the reservation process, including phone, internet, and email bookings
• Implement and maintain policies to optimize room sales and occupancy rates
• Collaborate with other departments to enhance guest experience and streamline operations
• Monitor reservation trends and provide insights for strategic decision-making
• Handle complex inquiries and resolve customer issues promptly and professionally
• Ensure compliance with company standards and industry regulations

• Ensure accuracy of all charges and credits to the various debtor accounts and ensure that it was posted on timely
• Accountable for the accurate processing of all AR accounts
• Calculate and accurately post credit card commissions daily
• Accurately process all monthly statements, ensuring that they are mailed promptly

• Leads and supervises the team in all aspects of the department and ensures service standards are followed.
• Handles guest’s concerns and offers professional, friendly and engaging service.
• Implements outlet policies, procedures and service standards and follows all safety and sanitation policies when handling food and beverages.

Your responsibility and punctuality will be crucial in ensuring that our front-line services run without disruptions.

You will be expected to:

• Ensure inspection booking are following customers’ requirements.
• Communicate with customers, suppliers and back-office teams to ensure inspection booking containing all necessary information and all elements are clarified before proceeding with the inspection.
• Quote the inspection order based on the estimated workload and following quotation rules. 
• Be the link between the inspectors on-site in the factories and our customers all over the world.

• Ensures compliance with arrival and departure standards based on Leading Quality Assurance.
• Supervise the Front Office Team to personalize the guest arrival and departure experience by ensuring all arrival reservations are reviewed and processed based on guest purpose, perspective, preferences, and passions. 
• Ensure all corporate, regional and local Raffles Standards of Operating Policies and Procedures are adhered to. 

• Caters to room inquiries and reservations on a daily basis received via telephone calls and emails with full utilization of Opera PMS for creating and updating room reservations.
• Maintains an outstanding reputation for the Hotel and provides services and information to guests the most accurate and up to date information possible.
• Works towards maximizing hotel revenues by promoting upselling in the department, ensuring efficient availability control procedures and overbooking decisions.

Primary Responsibilities 

• Supervises team members in administration of corporate and statutory benefits
• Develop and execute strategic employee wellness programs and initiatives.

Specific Responsibilities

Benefits

• Manage and administer rewards programs . Ensure that incentives pertaining to the company’s monthly incentive program are distributed to concerned departments.
• Facilitates shine and refresher orientation
• Liaise with the 3rd party providers on the requirements for the following protective benefits of employees
  • Health insurance of employees and dependents
  • Group Life Insurance
  • Accident Insurance
  • Memorial Plan
• Facilitate new and renewal enrollment of employees to HMO, Group Life Insurance and other benefits
• Oversee, executes, implements and mobilize the following employee services following the established calendar set at the beginning of the year:
  • Company Uniform
  • Annual Physical Examination
  • Annual Random Drug Testing
  • Annual vaccination programs (Flu, Cervical)
  • Service Awards

Compliance

• Administer and ensure renewal of certifications and other permits as required by the private and government organizations
• Represent the company during the external audit eg DOLE inspection audit

• Develop and communicate positive employee relations strategies and retention initiatives that foster and promote a culture of excellence.
• Act as the Human Resources communications coordinator for the launch of special programs and events.
• Administers and manages the rewards and recognition programs within SGS
• Connect to the diffent teams and provide guidance in creating incentive programs
• To participate and lead on specific projects as directed by the Compensation, Benefits and Compliance Manager.
• To take responsibility for own continuous professional development 

Quality, Safety and Health

• Acts as representative of HR-GSS to QHSE meetings  to ensure compliance
• Meeting company health and safety goals
• Support and implement OHS policies and programs
• Advise and lead employees on various safety-related topics
• Prepare educational seminars and webinars on a regular basis
• Demonstrates strong commitment to SGS HSE Policies, Procedures, and Work Instructions by participating in safety meetings, completing required training, intervening in unsafe situations, refusing unsafe work, and complying fully with all applicable laws and regulations related to HSE.

     Supervision

• Oversee team’s workflow and tasks
• Set individual performance goals of the team consistent and aligned with the company’s goals and objectives
• Train , support the new hires of new roles and facilitate transition process
• Delegate work assignments
• Create and manage team schedules
• Guide and help the team in resolving employee issues and disputes
• Evaluate performance and provide feedback
• Review, implement and continuously improve processes.
• Support the Compensation and Benefits Manager in regularly reviewing the policies and updating accordingly

Others

• Perform other related duties as required and assigned by Compensation, Benefits and Compliance Manager and HR Country Director.

• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:

   

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Your responsibility and punctuality will be crucial in ensuring that our front-line services run without disruptions. 

You will be expected to: 

• Ensure inspection booking are following customers requirements; 

• Communicate with customers, suppliers and back office teams to ensure inspection booking containing all necessary information and all elements are clarified before proceeding with the inspection; 

• Quote the inspection order based on the estimated workload and following quotation rules; and  

• Be the link between the inspectors on-site in the factories and our customers all over the world. 

Key Responsibilities include:

Report validation:

• You will help us live up to our promise of fast report turnaround, while making sure that report quality is not compromised by the fast delivery.
• You will be expected to:
  • Review inspection reports that come in from the field, to make sure they are prepared accurately and according to format.
  • Validate incoming inspection reports if they meet all the appropriate requirements.
  • Inform inspectors promptly in case of problems and follow up to make sure any discrepancies are corrected.

Team Supervision:

• Supervise a team of report specialists to achieve or exceed goals and key performance indicators.
• Handle escalations from direct reports regarding report validation issues.
• Implements and enforces systems, policies, and procedures.
• Review and approve work hours and attendance-related filings for payroll
• Handle given task by Team Leader/ Report Manager as necessary.

You may also be asked to:

• Contact appropriate QIMA teams to answer client inquiries;
• Training new specialists regarding report validation and validation guidelines;
• Handle shadow validation requests from other team; and
• Manage report validation of key accounts.

At QIMA, finance is so much more than spreadsheets. As part of our Finance team, you will work with international customers, be involved in crucial IT processes, and play a key role in ensuring financial stability of the company. If you are a reliable individual with a strong sense of personal responsibility, join our Finance team and help us reinforce the financial foundation for AI's bright future.

Based in Cebu, the Accounts Payable Supervisor will report to the Accounts Payable Manager..

Job Responsibilities

You will be expected to:

• Oversee the day-to-day AP Operations activities.

• Manage the daily workload of the whole team.

• Supervise, direct, and review the work of the account payable staff, maintain the general ledgers and sub ledgers.

• Ensure agreed SLA & KPI are met.

• 2nd level of escalation for issues & concerns from all stakeholders.

• Support ad hoc requests/projects.

• Support all internal and external examiner/audit requests pertaining to Accounts Payable.

• Actively identify areas for improvements to raise effectiveness and efficiency.

• Creates a team environment of accountability and commitment.

• Administration of the AP staff leave, absences, Attendance & Overtime.

Summary

A Concierge Supervisor plays a vital role in ensuring the success of a guest's stay by creating memorable experiences and lasting impressions. This role requires a genuine affinity for people and a collaborative approach to working with guests and fellow team members. Through a proactive and intuitive service style, the Concierge anticipates, aligns, and delights guests, exceeding their expectations at every opportunity.

With extensive knowledge of Dubai's Food & Beverage scene, hotel amenities, and local attractions, the Concierge team enhances guest experiences by providing personalized recommendations and tailored itineraries. The Concierge Supervisor works closely with guests to curate detailed service options, arrange tours and transportation, and fulfil a wide range of booking needs before and after their stay.

Responsibilities

• Lead and guide the concierge team to deliver outstanding service.
• Lead and mentor the concierge team to deliver exceptional service, fostering a culture of excellence.
• Support associates in all areas, ensuring they provide top-notch customer service.
• Guide the concierge team to achieve guest satisfaction goals effectively.
• Enhance guest experience through guest arrival experience & VIP guest recognition plans.
• Exemplify exceptional hospitality, inspiring the team to excel in guest interactions.
• Manage front drive operations, assisting valet, bellman, and doorman as required.
• Evaluate staffing levels for optimal guest service and operational efficiency.
• Maintain upkeep of luggage rooms and hotel assets to ensure a seamless experience.
• Be visible during peak times in public areas, attending to guest needs promptly.
• Review guest feedback with associates, fostering appreciation and facilitating growth.
• Lead training sessions to refine guest interactions and improve service quality.
• Assist with additional duties as assigned by Head Concierge and Senior Management.
• Provide comprehensive information about hotel services, local attractions, dining options, and more to guests.
• Promote the hotel's Food and Beverage outlets and maintain lobby cleanliness and orderliness.
• Coordinate guest paging and ensure accuracy of hotel information directory.
• Prepare efficient work schedules for concierge, doorman, and bell services based on occupancy forecasts.
• Ensure staff appearance, punctuality, and performance meet high standards.
• Handle guest issues promptly, liaising with department heads or executive management as needed.
• Supervise the Concierge team to ensure they offer excellent service and assistance to guests.
• Assist guests with mail, messages, inquiries, and arrangements during their stay.
• Balance operational, administrative, and colleague needs effectively.
• Provide informative and helpful assistance regarding hotel facilities to guests.
• Adhere to department policies, procedures, and service standards at all times.

• Always greets and welcomes guests promptly in a warm and friendly manner.
• Always thanks and gives fond farewell to guests conveying anticipation for their next visit.
• Assists guest with table reservation.
• Assists guest while seating.
• Ensures guests are served within specified time.
• Has a good knowledge of menu and presentation standards.
• Speaks with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
• Is able to answer any questions regarding menu and assist with menu selections.
• Is able to anticipate any unexpected guest need and reacts promptly and tactfully.
• Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
• Serves food courses and beverages to guests.
• Sets tables according to type of event and service standards.
• Records transaction / orders in Point of Sales systems at the time of order.
• Communicates with the kitchen regarding any menu questions, the length of wait and product availability.
• Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Checks with guests to ensure satisfaction with each food course and beverages.
• Is responsible for clearing, collecting and returning food and beverage items to proper area.
• Maintains cleanliness of work areas, china, glass, etc. throughout the shift.
• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
• Presents accurate final bill to guest and process payment.
• Performs shift closing on the Point of sales terminal and tally cash and credit card settlements.
• Ensures that the restaurant is always kept clean and organized, at both the front as well as the back of house areas.
• Ensures that hotel brand standards and SOP's are consistently implemented.
• Works with fellow staffs and manager to ensure that the restaurant achieves its full potential.
• Completes the daily responsibilities that are set for each individual shift.
• Completes closing duties, including restocking items, turning off lights, etc.
• Conducts monthly inventory checks on all operating equipment and supplies.
• Take an active role in coaching and developing junior staff.
• Performs any other duties related to food and beverage service assigned by the manager.
• Assists Outlet Manager in conducting daily shift briefings to update and disseminate relevant information to colleagues
• Helps minimize waste, breakages and mishandling of supplies and equipment

The Protocol Supervisor ensures that our front-line services run without disruptions. This position will report directly to the Protocol Leader.

Key Responsibilities include:

• Ensure inspection booking are following customers' requirements;
• Communicate with customers, suppliers and back office teams to ensure inspection booking are containing all necessary information and all elements are clarified before proceeding with the inspection;
• Quote the inspection order based on the estimated workload and following quotation rules; and 
• Be the link between the inspectors on-site in the factories and our customers all over the world.

The Protocol Supervisor ensures that our front-line services run without disruptions. This position will report directly to the Protocol Leader.

Key Responsibilities include:

• Ensure inspection booking are following customers' requirements;
• Communicate with customers, suppliers and back office teams to ensure inspection booking are containing all necessary information and all elements are clarified before proceeding with the inspection;
• Quote the inspection order based on the estimated workload and following quotation rules; and 
• Be the link between the inspectors on-site in the factories and our customers all over the world.

Reporting to the Cluster Director of Revenue Management, the Reservations Supervisor is a key player in supervising and managing the room inventory of Raffles & Fairmont Makati.

You will passionately train and lead our team to success, whilst ensuring the smooth running of the day-to-day operations for the Reservations department.

We are looking for someone who has the ability to lead, supervise and motivate a team, and has the skills to work closely with other departments to ensure our Hotels meet their objectives.

To be selected in this role you will have full Australian working rights.  You are detail oriented, organised, a clear communicator, possess an outcome driven approach to performance and results, and a natural ability to build and maintain internal and external client relationships.

Operation

• Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team
• Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set
• Supervise public areas
• Replenish guest supplies and ensure that guests requests are promptly attended to
• Attend to reports on damage or malfunction in hotel rooms
• Maintain equipment in proper state of cleanliness
• Maintain a section floor report
• Conduct regular room checklists
• Report unusual behavior/activities on floors to Executive Housekeeper
• Record room status in allocated section accurately
• Assist Executive Housekeeper in assessing team members’ attendance and performance

Other Responsibilities

• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management
• Establish and maintain effective employee working relationships

Major Duties and Responsibilities

• Book vendor invoices
• Match amounts in proprietary A/P system to vendor invoices
• Prepare and issue schedules of payments
• Update vendor statements
• Reconcile and resolve problem invoices
• Build key relationships with vendors in order to quickly resolve invoice issues
• File invoices, statements and any accounting related documents when necessary
• Support Accounting Department with miscellaneous projects and assignments
• Assist Manager with audit proof of cash and fixed asset reconciliation
• File PnL reporting • Prepare all documentation as required for external and internal audits
• Deal with any risk areas identified for internal control
• Be a back up to the manager
• Guide and mentor accountants with accounting operations and resolution
• Administrative tasks; filing banking, insurance, legal documents
• Payroll preparation
• Monitor whole AP team performance.
• Prepare all the pushdown entry to the branch (incentive, customers rebate, CFS destination, Claims & goodwill, PPL)
• Ensure all receive AP Invoice was recorded in expo accounting.
• Complete booking of DS Revenue and Cost
• Trucking LCL posting of entry.
• Posting of payments
• Posting/approval of RI
• Review of SP SOA

Support Accounting Manager to all major tasks:

• Accounting project (Tax office CAS approval, Implementation of local system,)
• Tax office audit
• Yealy External audit
• Interna Audit ( Regional/CHQ)
• Assist to implement new accounting guidance, policies, and tools!
• AP Automation
• Online Banking
• Process Improvement

Month-end deliverables:

• Balance sheet schedules,
• Leases recon,
• RRM monitoring
• Review Bank recon schedules
• Income and non- income tax schedule
• Revenue recognition
• GL Compare analysis and entry.

Front Office Supervisor
Reliable and engaging. As a Front Office Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

• Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.
• Assist in effectively running the front office operations with a hands-on approach.
• Help guests and create positive experiences.
• Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
• Maintain strong working relationships and communicate with all departments.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure employees are informed daily about priorities to personalize service

ABOUT US 

BSA Solutions provides talent outsourcing services to small and medium-sized businesses. We offer global businesses access to highly skilled professionals from the Philippines and Malaysia, enabling global businesses to build their offshore dream teams. Our vision is to be where the best minds meet to build a community of successful companies. We help talents chart their professional careers and allow our clients to focus on strategic and high-level tasks while we care for their talent management needs. We pride ourselves on delivering exceptional results through our personalised services and our in-depth knowledge of the markets we serve. With BSA Solutions, you can be assured of a reliable and efficient partner in building your career. 

HEADLINE 

Are you an experienced IT professional with a passion for leading and mentoring teams? Are you skilled in improving processes and policies to optimize IT Support operations? If so, we have an exciting opportunity for you! 

This is a full-time, permanent position Monday to Friday from 6.00 AM – 3.00 PM. 

Office-based position in central Cebu City. 

To start in January/February 2024. 

• Grab the opportunity you need to do your best work, working in a dynamic environment. 
• Be part of a culture of equity, diversity, and inclusion, where you can showcase your unique talents and expertise to create successful outcomes for our clients. 
• Grow and develop your career with us through our technical and professional development programs. 
• Join us and connect and collaborate with the best and brightest talents, building a community of successful companies. 
• Competitive Salary Package + generous benefits + personalized learning and development. 

ABOUT THE ROLE 

We are seeking a highly motivated and skilled individual to join our team as an IT Supervisor. In this role, you will have the opportunity to showcase your leadership capabilities, leverage your seniority in managing a team, and utilize your proven experience in improving processes and policies to set up and enhance our helpdesk support operations. 

RESPONSIBILITIES 

• Lead and help manage a team in IT and provide guidance, training, and mentorship to ensure exceptional customer service and technical support. 

• General areas to support: 

• Helpdesk Support Management: Manage ticket queues effectively, prioritising tickets based on urgency, impact, and resolve issues within SLAs. 
• Hardware and Software Management: Manage hardware and softwar, Diagnose and resolve complex hardware and software issues, such as server crashes, disk failures, or application errors.  
• Network Management: Maintain the network protocols (e.g., TCP/IP, DNS, DHCP) and network security principles and monitor and analyse network tools. 
• System Maintenance: Configure and optimise IT systems, hardware, and software. 
• Applications and Integrations: Design and implement complex integrations between different systems, considering data transformation and security requirements. 
• IT Project Management : Ensure that projects are completed on time, within scope, and meet quality standards. Assist the IT Manager in planning, coordinating, and overseeing IT projects.   
• Risk Management : Conduct and assess risk assessments specific to IT systems and infrastructure. 
• Policies and Process Management and Compliance: Develope and Maintain accurate and up-to-date documentation of IT processes, procedures, and configurations. 
• Continuous Improvements and Data Analytics : Collaborate with the IT Manager on implementing best practices and optimising workflows and make recommendations for budgetary requirements to fulfil the department’s objectives related to service delivery. 

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).  

• Proven experience, with a minimum of five (5) years of relevant experience within IT support, focusing on helpdesk support, hardware and software management, and system administration. 
• Proficiency in relevant technologies and platforms commonly used in medium to large organisations. 
• In-depth knowledge of IT support best practices, industry standards, and emerging technologies.  
• Strong project management skills, with the ability to plan, execute, and monitor projects effectively.  
• Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse stakeholders.  
• Ability to communicate technical information to both technical and non-technical stakeholders.  
• Strong analytical and problem-solving abilities, providing excellent customer service to end-users and other stakeholders 
• Demonstrated leadership experience with the ability to supervise and lead a team effectively. 
• Relevant certifications, such as ITIL, PMP, or other industry-recognized certifications, are highly desirable. 

BSA Solutions, Inc. offers: 

• Comprehensive financial rewards and benefits that exceed market standards and the requirements of the Philippines Labor Law. 
• Comprehensive and generous HMO benefits package for you and one dependent from the start date. 

• Regular professional development coaching and mentoring to help you map out your personal and professional development plan. 
• Broad selection of exciting and engaging social events to embrace as a vibrant BSA community. 
• Psychologically safe environment for you to develop your skills and talent consistent with BSA values; and 
• Frequent webcasts and discussion forums by senior leaders to obtain feedback and ideas, and genuinely interested in hearing what you have to say. 

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, gender identity/orientation, race, color, religion, origin, or any other characteristics protected by applicable law.