Total 3 Senior Executive operations advisor job vacancies in Others category in The Philippines

Responsibilities:

• You will implement SaaS solution onboarding for vendor restaurants
• You will focus to handle day to day operation or any administrative-related tasks and provide updates within a given timeframe, with quality and accurate output
• Your success comes with the high activation rate / usage on the system by the vendor
• Provide online & on-site support to vendor restaurants on table ordering system implementation and usage
• Visiting vendor restaurants & ensuring table ordering system implementation in place
• Provide training & guidance to vendor & BD team where necessary any other adhoc task required
• Handling more than 100 restaurants and conducting business reviews by providing guidance to the restaurant owner and operations staff

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

The Team

Provide level 1 and level 2 support for client-facing systems and applications including ATM’s, servers, UNIX, and Linux based systems.

What you will be doing

• Drives issue resolution by making critical decisions that may impact multiple clients’ processing.
• Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply.
• Maintains peak performance at full capacity for all systems.
• Follows new/improved work procedures where appropriate, tests and implements program and/or systems changes, responds to processing problems and exercises sound judgment to make client impacting processing adjustments.
• Recognizes abnormal processing conditions and makes appropriate response decisions.
• Follows escalation procedures when appropriate to resolve errors in a timely manner.
• Makes use of available documentation to resolve errors and identifies/implements documentation gaps.
• Recognizes and implements/automates process enhancements.
• Monitors and responds accordingly to an array of system and application generated messages.
• Responds in a timely manner to questions and requests from incoming calls and incident tickets.
• Proactively maintains contact with clients and serves as client advocate to internal organizations.
• Analyzes problems/trends with client systems and applications and takes steps to avoid recurrence.
• Works on internal and external projects of various sizes, complexity.
• Contributes to existing and develops new solution approaches to the IT environment.
• Other related duties assigned as needed.

What you bring
• Experience in batch operation and reporting, environment monitoring

• Production support experience

• Experience in Linux based Systems, Postgre SQL Server for database monitoring

• Highly trainable and has willingness to learn the processes and new skills

• Flexibility and adaptability in a working environment

• Good attention to details critical thinking skills

• Good communications skills
• Ability to effectively use production control tools and resources encompassing mainframe, open system processing, processor link/Connex software, POS, ATM and Kiosk environments
 

What we offer you

At FIS, we hire the best. In return, you receive exceptional benefits including:
• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Inclusive and diverse work environment
• Resources to invest in your community
• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Oversees laboratory testing done in his/her section and reviews analytical results with concerned analysts. 

• Performs analyses relevant to his/her section when necessary. 

• Interprets evaluation results of his/her assigned commodity and prepares section report for management use. 

• Ensures all materials and equipment needed for the day’s analysis are prepared and available. 

• Ensures that the analysts observe good housekeeping practices and complies with Company Safety Manual and QMS. 

• Performs various administrative duties such as but not limited to work distribution, staff performance monitoring including giving of feedback to ensure they meet performance standards, providing training and/or disciplining staff when necessary. 

• Decision-making as to work assignments of direct subordinates (i.e. method of analysis, key priority assignments, admin matters) 

• Request for cash advance / payment of division’s expenses subject to review of and approval of Laboratory Operations Manager. 

• Recommendatory authority on the corrective action for staff misconduct involving penalties on written warning up to 5 days suspension. 

• Ensures compliance to the Group and national policies including but not limited to the maintenance of the Quality Management System 

• Operating to the highest standards of ethics, in accordance with the SGS Code of Integrity. 

• Complies with the QHSE policies including but not limited to: 

• Maintains a sound understanding of QHSE management techniques and the commitment to deliver QHSE performance that meets the expectations of SGS. 

• Maintains a strong knowledge of and commitment to Group and Divisional QHSE Targets and Objectives by setting, monitoring and formally reporting local Targets and Objectives. 

• Balances production and cost control demands with QHSE needs while not allowing one to become subordinate to the other.   

• Ensures risk assessments are completed for all routine and non routine activities. 

• Ensures Safe Working Methods are in place and applied in all operations and as identified by contract. 

• Identifies client and project QHSE requirements and ensures these are built into the work while supporting the Group QHSE Management System. 

• Ensures that suppliers / contractors are apprised of relevant QHSE requirements and that any adverse QHSE impacts of their activities or products are managed and minimized. 

• Identifies and provides relevant QHSE training for their personnel. 

• Actively promotes good housekeeping and safe use of equipment. 

• Participates in incident investigations involving their department personnel. 

• Assists QHSE staff in the completion of department QHSE audits.