Total 218 relationship manager job vacancies in Others category in The Philippines

As an Associate Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
• Identify the training needs that will equip the staff with fundamental skills and knowledge
• Have a thorough understanding of the various system tools and operational procedures utilized within the program
• Collaborate with stakeholders on a regular basis for changes in promotions and updates
• Conduct all defined and required process compliance and adherence to all team members, partners, and third-party providers 

As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction.

You are also expected to:

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
• Identify the training needs that will equip the staff with fundamental skills and knowledge
• Have a thorough understanding of the various system tools and operational procedures utilized within the program
• Collaborate with stakeholders on a regular basis for changes on promotions and updates
• Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers 

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

This role is part of the AP CCM team, and will be based in Pasay office. The ideal candidate will be self-directed, analytical and a strategic thinker.

• Serve as the key CCM contract owner for the assigned markets in managing and facilitating end-to-end client contract management process which includes reviewing and processing contract requests, contract drafting, managing stakeholders’ approvals, contract issuance, and execution within agreed Service-Level Objectives (SLOs).

• Liaise with various stakeholders including Account Executives, Products, Legal, Finance, Audit etc to ensure that contracts are developed and approved consistently and promptly in accordance with relevant policies and procedures.

• Serve as Subject Matter Expert to onboard new and manage changes to existing contract types, establish contract workflow and reporting process, lead team training and knowledge-sharing efforts to other CCM members, and assimilate it into CCM day-to-day operations.

• Liaise with internal stakeholders e.g. Technology team, Global Sales and Commercial Operations (GS&CO) team, CS Project Management Office (PMO) to discuss, test, and deploy fixes and enhancements tickets for Contract Lifecycle Management (CLM) tool i.e. Apttus/Icertis and Customer Relation Management (CRM) tool i.e. Microsoft Dynamics. This requires profound working knowledge of both tools and CCM day-to-day operations to be able to identify issues and enhancement opportunities, and liaise with relevant stakeholders to assess potential upstream or downstream impact in our workflow. Strong project management and critical thinking skill is needed to work with multiple stakeholders including other regions’ CCM colleagues in prioritizing tickets to meet timeline, and apprise CCM Management of potential delays.     

• Manage post-contract administration activities including and not limited to distribution of contract information to all necessary stakeholders, handling of hardcopies, contracts filing, database management, audit enquiries, and other post-execution activities independently with limited supervision.

• Maintain accurate and timely records and documents associated with all contracts for management reporting, capacity planning, as well as for audit purpose.

• Identify and implement process improvements for assigned markets and / or contract types, and provide value-add services to our stakeholders and business partners.

• Proactively participate in special assignments and providing ad-hoc support and reporting as required, including but not limited to supporting other regions’ colleagues as needed.

• This is an individual contributor role with a potential to grow into a people manager role when the need arises.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role

Work in Virtual environment (FIS Office and Home) as part of a team (offshore and onshore) reporting to the Client Relationship-Delivery Manager Senior to manage the service side of the client relationship including escalation, effective oversight of client project and implementations, execution of account plan activities, building of relationships with client contacts and management of the client loyalty process.

What you will be doing

• Develops strong working relationships with assigned clients and FIS resources.

• Demonstrates financial management and revenue achievement of assigned territory through use of appropriate tools to track accounts receivable, calculate service level credits and billing.

• Manages and communicates expectations internally and externally.

• Manages the service component of the client relationship.

• Conducts service value reviews.

• Educates clients on various FIS processes and procedures assisting with awareness, navigation and self-help tools (note: this role is not responsible for opening up requests or being the direct point of contact for support or project related items.

• Conducts regularly scheduled status calls with client to discuss important key service topics, to review projects in client’s queue and to discuss available service offerings.

• Acts as an escalation point between client and request desk.

• Reviews variance reports and invoices, conducts periodic billing reviews, ensures credits, write-offs and payments are properly applied, works with assigned clients, managing director/relationship manager or billing team to resolve billing issues and at times functions as a collection agent.

• Monitors monthly service level/availability management reports to identify possible trends in service level agreement (SLA) “misses” and contacts appropriate product area if “misses” fall within guidelines of a contractual penalty.

• In the event of a contractual penalty, calculates and processes service level credits, informs billing team and notifies client on timing of credit receipt.

• Provides oversight on commitment requests including setting up commitment in system, participating in project kickoffs to ensure understanding of project expectations and scope, ensures proper resources are assigned, monitors target dates and ensures billing is accurate and on time.

• Identifies additional opportunities to provide more products, services or other resources to customer and refers to managing director/relationship manager.

• May participate in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and/or services FIS is offering.

• Participates in client loyalty process by informing assigned clients of process, encouraging clients to respond to survey information in a timely manner, participating in follow-up discussions and developing action plans to address any negative comments.

• Other related duties assigned as needed.

What you bring

• Good background in Client and Production Support

• Good client management, relationship building and support experience

• Experience in providing client services face to face and work in client site

• Experience with global release management and managing technical defects

• Recent experience in a similar Service Delivery role, ideally within the Financial Technology environment.

• Communicates ideas both verbally and in written form in a clear, concise, and professional manner

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Work for an organization that champions Inclusion and Diversity and Women in Technology

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

The IT Resource manager oversees resource planning and optimizes resource utilization across the Strategic Analytics organization. His/her expertise in IT resource planning and management will be instrumental in ensuring the efficient delivery of projects and achieving organizational goals. The ideal candidate possesses a strategic mindset, strong analytical skills and excellent communication abilities.

• Analyzing project demands, resource availability and constraints to develop effective resource allocation plans.
• Collaborating with project managers, department heads and stakeholders to understand resource requirements and develop viable resource plans.
• Developing and implementing resource planning strategies to align resource allocation with project demands and organizational goals.
• Optimizing resource utilization by identifying and resolving conflicts, bottlenecks or imbalances in resource allocation.
• Monitoring resource utilization trends and proactively recommending adjustments to ensure optimal resource allocation.

• Knowledge in bar drinks and menu creation
• Manages the stocks and setup for the bar in line with brand standards
• Can handle bar operations and people management
• Promotes the bar's full range of products

Key Responsibilities

Ecommerce Planning (40%):

· Develop strategies and makes in-depth recommendations based on a strong grasp of analytics, eCommerce Affiliate marketing & Influencers Affiliate Campaign

· Manages the daily workflow of all client campaigns, and works with various internal and external stakeholders, including Ecommerce Retailers (Shopee, Tiki, Lazada), Social Commerce Channel (TikTok) and Affiliate Publishers to deliver campaign objectives.

· Be aware of opportunities to drive revenue streams from existing relationships and leverage cases from existing relationships to create new relationships.

· Monitor sales trends and evaluate forecasts through an analysis of key performance indicators (KPI), prepare reports, and share the results with the central planning and the e-commerce corporate team.

· Work closely with the KOLs/KOCs team on commercial/incentive planning, and operation. Especially, Client stakeholders within the brand marketing team and brand ecommerce champions to ensure brand consistency.

· Transform data into actionable, easy-to-read output to drive performance, insights, and outcomes.

· Analyze data and structure relevant information for the client's benefit, in line with business indicators specific to their industry (eg: FMCG, retail…)

· Develop strategies and makes in-depth recommendations based on a strong grasp of commerce and media analytics, eCommerce full funnel Affiliate/Influencer marketing, and full funnel media best practices.

· Manages the daily workflow of all client campaigns, and works with various internal and external stakeholders, including Ecommerce Retailers (Shopee, Tiki, Lazada), Social Commerce Channel (TikTok), Quick Commerce (Grab/Foodpanda) and Affiliate Publishers to deliver campaign objectives.

Performance and Optimization (60%):

· Analyze, track, and optimize on an ongoing basis effective benchmark for measuring the campaigns performance including GMV, ROAS and other important metrics of AMS

· Proactively make strategic recommendations to meet campaign goals and improve performance.

· Communicate with internal stakeholders on project development, timelines, and results. Work closely with the other team members to meet goals.

· Timely execution of promotional levers to deliver against strategic category goals.

· Optimize promotional effectiveness on eCommerce Campaigns, specific Affiliate Programs, and well collaboration with KOL/KOCs to win D-day and achieve P&L monthly.

· In charge of campaign implementation, and budget management on relevant eCommerce platforms (Tiki, Shopee, Lazada etc), other online acquisition channels: affiliate marketing, social commerce media (Tiktok), to achieve GMV target.

· Work closely with E-Retail partners & Affiliate Vendors to ensure smooth cooperation while implementing the campaign and build the optimization tactics to keep pattern growth month on month campaign.

· Forecast sales performance trends (GMV, ROAS), provide solutions on optimization and quick actions to meet the KPIs within a very tight period.

· Responsible for regular reports on Ecommerce campaigns (daily, monthly, campaign) and handling ad hoc tasks if any.

• Screen new site locations for solar power projects in partnership with project development managers. 
• Represent the company to landowners, presenting project opportunities and establishing new relationships. 
• Negotiate and execute land lease and purchase agreements, securing right of way for transmission lines and substations. 
• Work closely with transmission line route assessment, land survey and other land related service providers. 
• Maintain open communication with landowners and municipalities and collaborate with internal and external stakeholders. 
• Manage and maintain accurate records of signed land leases, including registration processes with the Land Survey. 
• Provide support to team members and colleagues as needed throughout other project phases.

Summary

Responsible for establishing, implementing, maintaining and improving Health, Safety and Environment (HSE) management system in accordance with the ib vogt’s corporate policies, the applicable local regulations, and international standards (e.g. the Equator Principles IV, the IFC Performance Standard, and the IFC General EHS Guidelines).

You will report to the Head of EPC APAC and be a member of the management team. The position will have a functional reporting line to the E&S Manager, APAC.

Strategy and Capacity Building

• Establish and maintain a robust regional HSE long-term and short-term objectives including policies, procedures, and work plans to contribute the achievement of ib vogt’s HSE vision and mission.
• Develop and implement HSE management system in accordance with the prevailing regulations, international standards and ib vogt’s strategy.
• Continually review and update the prevailing applicable HSE regulation and other international standards register including its compliance program.
• Ensure HSE compliance program is carried out to minimize the HSE risks and to avoid workplace incidents as well as non-compliances.
• Establish and implement HSE training program, including induction program to enhance employees and main EPC contractors on the HSE awareness and competencies.
• Establish and implement internal and external communication program including employee's participation and consultation plan to facilitate effective HSE management system implementation.

Regional Project HSE Management

• Establish Project Health & Safety Plan and Policy, Project Emergency Response Preparedness Plans, Traffic Management Plan, and Non-Compliance Protocol - and periodically test and review its adequacy and suitability.
• Oversee Project Main EPC contractors’ HSE performances against agreed standards during construction phase.
• Ensure the incident investigation and analysis is carried out in accordance with ib vogt’s HSE standards and procedures, and to develop the necessary corrective and preventive actions to prevent recurrence.
• Establish and implement HSE inspection program to spot out potential non-conformance and followed by effective corrective and preventive action.
• Establish HSE internal audit program to verify the effectiveness, suitability and adequacy of the HSE management system.
• Generate regular HSE monitoring reports to track Project KPIs and collaborate with cross-functional teams to incorporate HSE considerations into operational plans and processes.
• Bring forth HSE reports in monthly basis and present it to the regional in vogt’s Management providing HSE management system performance including compliance status.

Additional Task:

• Contribute to regional HSE analysis to identify systemic issues and assess trends, including propose the internal HSE policies/procedures adjustments as needed.
• Contribute to regional supervision HSE reviews and periodic reports.
• Handle additional assignments as directed by the regional Management or Project.

Shift: Mid Shift

The QA Manager will oversee the software quality assurance testing process responsible for improving the quality, consistency and reliability of software product deliverables. This role will establish, manage and communicate software QA practices and procedures and coordinate software product testing processes. 

• Partner with product teams to develop, implement and manage processes to ensure that software products meet required specifications for quality, functionality and reliability prior to delivery
• Establish and maintain quality assurance standards, procedures, and policies
• Establish and maintain an automation testing framework.
• Coordinate all aspects of QA testing for software product releases
• Collaborate with stakeholders to ensure alignment on quality objectives
• Collect and analyze quality metrics and stakeholder feedback to optimize quality assurance operations and improve software product quality
• Manage a team of QA engineers and participate in hiring and onboarding
• Establish guidelines, polices and best practices for Test Environment management.
• Ensure compliance with standards and practices
• Define and manage the QA Team’s roadmap

Job Summary:
The Senior Land Acquisition Manager - Right of Way for Transmission Lines is a leadership role responsible for overseeing all aspects of land acquisition and right of way processes to support the successful development and execution of transmission line projects. Reporting to the Head of Project Development, the Senior Land Acquisition Manager will lead a team and collaborate with internal and external stakeholders to secure necessary land rights, permits, and approvals. This position is crucial in aligning strategic land acquisition efforts with the company’s project goals and compliance requirements.

The ideal candidate will bring extensive experience in land acquisition for large-scale infrastructure or renewable energy projects and possess a deep understanding of regulatory and legal aspects of right of way acquisition.

Responsibilities:

Strategic Planning & Management:
Develop and implement comprehensive strategies for land acquisition and right of way processes for transmission line and access road projects.
Provide strategic guidance to the acquisition team, ensuring alignment with project timelines and regulatory requirements.
Establish KPIs and performance benchmarks for land acquisition activities, regularly monitoring progress to ensure project objectives are met.

Risk Management & Due Diligence:

• Lead the identification and assessment of commercial, legal, and regulatory risks associated with transmission line routes and right of way acquisitions.
• Develop and enforce best practices for due diligence, ensuring compliance with legal standards, environmental regulations, and company policies.
• Collaborate with legal and compliance teams to proactively address potential risks and resolve complex property issues.

Stakeholder Engagement & Relationship Management:

• Build and maintain strong relationships with key stakeholders, including landowners, local government units (LGUs), national government agencies, and other regulatory bodies.
• Serve as the primary point of contact for high-level discussions with government entities (DAR, BIR, DENR CENRO, Registry of Deeds, etc.), securing endorsements, permits, and clearances necessary for project development.
• Represent the company in negotiations, public consultations, and discussions with community leaders and stakeholders to secure support and mitigate opposition.

Team Leadership & Development:

• Lead and mentor a team of land acquisition specialists, providing direction, training, and development to enhance team performance and efficiency.
• Facilitate knowledge-sharing and collaboration within the team to improve processes, address challenges, and ensure a unified approach toward land acquisition objectives.
• Actively participate in recruitment and selection of new team members, ensuring the team has the necessary expertise and capabilities.

Project Coordination & Communication:

• Coordinate with technical, engineering, and project development teams to ensure alignment on project needs and constraints related to land and right of way acquisitions.
• Provide regular updates to the Head of Project Development and senior management on project status, risk assessments, and critical issues impacting timelines and budgets.
• Act as a bridge between various departments to facilitate the smooth flow of information and resolve conflicts related to land acquisition processes.

Regulatory Compliance & Documentation:

• Ensure all land acquisition activities are conducted in strict adherence to applicable laws, ordinances, and regulations.
• Oversee the preparation, review, and submission of all documentation required for permit applications, ensuring accuracy and completeness.
• Maintain a comprehensive record of agreements, permits, clearances, and other critical documents, ensuring data integrity and easy accessibility.

Financial Oversight:

• Manage the budget for land acquisition and right of way activities, ensuring efficient use of resources while maintaining compliance with financial protocols.
• Review and approve financial reports related to land acquisition expenditures, ensuring alignment with project budgets and corporate financial policies.

• Promotes and sells customized spa programs, and ensures effective communication amongst all departments within the hotel.
• Utilizes revenue management to maximize revenue generation based on data.
• Ensures Guest or Member satisfaction at all times by ensuring that safety and service are always the spa's priority.

A Client Services Manager manages and leads a team of virtual assistants, with the primary role of ensuring congruence between the virtual assistant’s performance and the clients’ expectations.

TASKS;

• Managing the day-to-day planning, operations, and problem-solving of a team of Medical Client-VA pairs to meet with required targets set by clients as a Client Services Manager
• Partnering with clients in creating task lists for productivity and profitability of their businesses and Client-VA pairs
• Working with clients to help grow their businesses with the help of all services offered by Global Medical as Client Services Manager
• Medical Client-VA management
• Managing the clients and their needs with Global Medical’s services (Mitigating concerns, anticipating growth, identifying patterns, handling situations, high-level escalations, negotiations, etc.)

QUALIFICATIONS:

• A Degree in a medical or healthcare-related field is preferred
• At least three years of Healthcare/Medical Management/ Remote Management experience (Familiar with Operational Processes)
• Highly proficient in the English Language (Both written and oral)
• Can perform under pressure and work alongside high-level professionals in a team environment
• Self-starter and highly-motivated
  Is focused, organized, and has a growth mindset
• At least one year of Training and Development experience (preferred but not required)
• Ability to think outside the box: can understand requirements and create solutions if necessary
• Must be efficient with MS Office applications and Google Suite
  

SYSTEM REQUIREMENTS:

• PRIMARY
• Computer Processor: Intel Core i5-5000 (5th Gen or higher) or AMD Ryzen 5 or higher
• Computer Memory/RAM: 8.00 GB
• Computer Operating System: At least Windows 10/11 64-bit or macOS Ventura
• Headset: Any USB-type headset with noise-cancelling feature
• Camera: Capable of a clear and crisp video output
• BACK-UP
• Computer Processor: Intel Core i3-5000 (5th Gen or higher) or AMD Ryzen 3 with 8 Cores or higher (2015 or later)
• Computer Memory/RAM: 4.00 GB
• Computer Operating System: at least Windows 10/11 64-bit or macOS Ventura
• Headset: Any USB-type headset with noise-cancelling feature (Optional)

RATE AND REWARDS:

• Rate is as high as $1400 (USD) monthly
• Employment Type: Independent Contractor
• Free Training
• Paid Time Offs
• HMO Coverage
• Performance-Based Increase
• Permanent Work From Home

Carousell is seeking a skilled Group Tax Associate Manager to join our corporate controllership team. In this role, you will work closely with finance teams across the organization, leveraging your expertise in tax within the APAC region. Reporting to the Group Head of Tax and Treasury in Bangalore, you will play a key role in shaping and executing our tax projects. The ideal candidate will bring extensive experience in managing tax function and a proven track record in the APAC market

Roles and Responsibilities:

• Ensure tax compliance and timely filing of returns  - handle tax compliance processes for corporate income tax, indirect tax (eg GST, VAT, SST or equivalent), WHT, Stamp Duty. This requires working with the tax agents and the controllers to ensure that all returns are filed and payments are made within the prescribed timelines. 

• Review tax computations and provide tax advisory and support to business groups

• Collaborate with external professionals and local tax authorities to manage tax-related matters and address tax queries

• Tax Controversy – assist with tax enquiries/ tax audits for the key jurisdictions under coverage.

• Assist with tax provisioning 

• Transfer Pricing - assist with transfer pricing compliance obligations (where required).

• Analyze and interpret the impact of changes to laws and regulations on tax liabilities and tax structuring

This role reports directly to the Regional Grid Solutions Manager based in Kuala Lumpur, Malaysia. The Grid Solutions Manager is a hybrid engineering and management role who would manage the engineering and designing organizations of the grid connections for medium to large scale solar projects and have oversight of the effective and efficient execution of grid projects by coordinating with different external stakeholders to develop the project schedules, address technical issues and designs, and to work with internal stakeholders to forecast work and develop a schedule of execution. The scope of works / duties and responsibilities for this role include the following but not limited to:

• Participate in projects from the conceptual phase until operation across the Asia Pacific region.
• Take on engineering and design of grid connections.
• Support the project development with technical expertise during the early stages of projects and new markets across the Asia Pacific region.
• Qualify and manage external engineering consultants.
• Specify and coordinate the technical aspects of tendering interconnection infrastructure projects to sub-contractors.
• Coordinate sub-contractors during design and execution of projects in cooperation with the on-site team across Asia Pacific region.
• Aggregating, managing and producing documentation and information for management, clients, lenders and advisers.
• Meet with utilities and stakeholders within the Asia Pacific region for technical discussions.
•  Coordination and communication with third party technical advisors.
• Other ad hoc as assigned.

Reporting to the Group Brand Manager for Farms/Meats, the Brand Portfolio Manager for VAM is responsible for the holistic category and brand marketing management of the Food Group’s Prepared Meats, also known as Value-Added Meats (VAM) products. This involves the creation and launch of new brands, products, and the support of existing ones in the category portfolio. This is an integrated brand and product management role, and the candidate will have an opportunity to drive business growth while continuing to hone their marketing and brand management skills.

The role is responsible to fulfill the brand management role for Pilmico Farms and The Good Meat’s Prepared Meats and VAM products, including but not limited to the following functional responsibilities :

• Market and Consumer Understanding (Market Sizing, Brand and Segment Shares, Competitor Analysis, Channel Analysis, Consumer Insight)
• Brand Strategic Planning including Range Extensions (Brand Identity, Brand Vision, Brand Architecture, Portfolio Management, Product Portfolio Strategy)
• Innovation and New Product Development (Idea Generation to Commercialization and post-launch evaluation)
• Brand Profitability (P&L Planning and Management, Revenue Achievement, Pricing and COGS Management, A&P Control) and market share delivery
• Brand Marketing Activity and Support Planning, Execution, and Evaluation (Communication and Media, POS and Merchandising, Trade and Consumer Promotions, Digital Marketing and Commerce)
• Product Delivery and Quality (Formulation and Packaging quality and market delivery) - Product Availability (sales channel strategy and monitoring, availability, visibility)
• Product Supply Management (forecasting, Materials supply management)
• Brand Social Impact (brand and product sustainability and social dimensions)
• Cross-functional team collaboration and assistance to team outside of directly managed brands, support on developmental and ad-hoc corporate, marketing, and other projects

Commercial Leadership 

• Delivery of business Sales Medium Business target and business results by championing a client-centric sales mindset; 
• To drive and champion a sales and growth mindset within the organization; 
• To develop a sales strategy and go-to-market execution plans, with a focus on growing revenue in new clients along with former NielsenIQ clients; 
• To build and empower a team that is accountable for the delivery of business goals and targets. 
• To develop the right offerings for SMB, the affordable price points to penetrate SMB clients 

Financial Acumen 

• Own and manage SMB P&L in your respective market, delivering revenue and EBITDA targets; 
• To build and deliver the SMB annual operating plan, achieving revenue and cost targets; 
• To manage the ongoing pipeline management, sales forecasts & sales meetings. 

Client Leadership 

• Build SMB client prospect database 
• Segment SMB clients by their data expertise & need state, to define relevant solutions that address their needs/ pain points 
• Work with Marcom to develop compelling content and campaign specifically for SMB, to build awareness and generate qualified leads 
• Actively engage with clients & taking ownership; 
• Be the voice of SMB client into NIQ, and the voice of NIQ into the client; 
• To ensure client centricity and satisfaction. 

Be an Ambassador 

• To represent the NIQ brand in the SMB market, participating in external events and professional speaking engagements; 
• To be a role model internally, participate in company events and activities 

"Dr. Culture" a.k.a "Dr. Fun" is responsible for planning, coordinating, and executing Care and Services events, contests, and activities. The position also runs the Care and Services rewards and recognition programs. This position works hand in hand with various internal departments and external vendors across the region or internationally.

A Store Manager is to put the customer at the center of everything you do. You need to ensure the highest possible level of customer service and make sure that the visual merchandising is executed according to our guidelines. You maximize the sales opportunities and the profitability of your store, as well as follow up on the results. You will also manage the recruitment, training, and development of the Sales Advisors and the Store Management team. Our business is your business, so when you grow, we grow.​
​

Key Responsibilities:​

• Analyze and follow up store’s KPIs​
• Deliver great customer experience​
• Maximize conversion & customer service​
• Ensure store meets H&M standards​
• The ability to delegate, follow up and provide straightforward feedback with the goal to coach and develop your team ​

Foreign Exchange Management:

• Monitor and manage the Company’s foreign currency exposure and execute hedging strategies according to the Company’s policy.
• Execute FX transactions to manage the company’s foreign currency needs.
• Forecast USD and third currency requirements ensuring sufficient liquidity of the accounts managed.
• Analyze FX market trends and provide regular updates and recommendations to management.
• Maintain relationships with banks and financial institutions to secure favorable FX rates and manage FX deals.
• Stay informed about any updates to BSP regulations regarding foreign currency exchange transactions to ensure the Company executes transactions in compliance with both banking and BSP regulations.

Cash Management:

• Oversee daily cash flow management and ensure sufficient liquidity to meet the company’s operational needs.
• Manage short-term investments and working capital to optimize returns.
• Perform cash forecasting to anticipate future liquidity needs and identify funding gaps.
• Collaborate with ACPC, Sales, Procurement, and Credit and Collections team to optimize cash flow processes and minimize cash holding costs.

Debt Management

• Oversee and manage the company’s debt obligations, ensuring timely loan repayments, effective interest rate management, and compliance with financial covenants.
• Support the negotiation and structuring of debt facilities to ensure they align with the company’s overall financial strategy.
• Evaluate the company’s debt portfolio, optimize debt levels, and propose strategies to reduce financing costs.
• Regularly prepare detailed reports on debt positions and offer recommendations for refinancing and debt consolidation opportunities.

Bank Relationship Management:

• Build and strengthen relationships with banking partners for FX and cash management services:
• Ensure adherence to banking agreements and monitor associated fees and services
• Manage the opening and upkeep of bank accounts.

Risk Management:

• Identify and evaluate financial risks associated with FX, liquidity, and debt, and develop strategies to mitigate them.
• Continuously review and enhance hedging, cash flow management, and debt servicing approaches to reduce exposure to market volatility and financial uncertainty.

Systems & Process Improvement:

• Support the automation and optimization of treasury processes and systems.
• Stay informed on industry trends and best practices to continuously improve treasury operations.

What we expect of you, day to day.

• Coordinate the recovery of incidents by assembling a recovery team and/or collaborating with relevant SMEs and technical resources

• Personal adherence and adoption evangelism of the Incident Management Process

• Assist with process development/refinement initiatives, socialize and train colleagues (on the process) and fulfil any related internal audit obligations

• Be the co-custodian of all incident related data. Ensure data is accurately recorded to aid in the recovery efforts and for the purposes of historical analysis/MI

• Assist in developing and maintaining incident playbooks for common or anticipated incident scenarios

• Respond to reported incidents from various channels (voice, email, ITSM/alerting toolsets)

• Ensuring the impact of a given incident is fully understood as swiftly as possible and that cases are prioritized/categorized correctly and assigned to the appropriate group(s) for resolution

• Manage all (P1-P4) incidents throughout their Lifecyle and ensue they are progressed/recovered in line with any applicable SLA/OLA

• Create internal / external Incident Reports for all P1 Major Incidents

• Issue internal / external Incident communications

• Ensure Incidents are escalated into the Crisis Management function/team inline with the documented process

• Work with VOCC & POCC teams to enhance our monitoring capabilities and our triage processes with the aim of eliminating or mitigating the impact of future incident

• Assist with creating and distributing an Incident Management Performance Dashboard/Report (volume, cause, method of identification, recovery time, impact, etc.)

• Work within and contribute to the CSI (Continuous Service Improvement) framework to improve the service and/or client experience and streamline the delivery of support services

• Work closely with the problem management function to ensure our Problem resolution efforts are prioritized appropriately

• Deliver on other Incident Management related tasks and actions as stipulated by the Senior Incident Manager and the Head of Service Management

• Perform all tasks and activities in accordance with Visa Payments Limited’s policies, procedures, and contractual commitments

• To join the 24/7 on call Major incident team on a rota basis (on completion of probation and relevant training)

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Reporting to the Group Brand Manager for Farms/Meats, the Brand Portfolio Manager for VAM is responsible for the holistic category and brand marketing management of the Food Group’s Prepared Meats, also known as Value-Added Meats (VAM) products. This involves the creation and launch of new brands, products, and the support of existing ones in the category portfolio. This is an integrated brand and product management role, and the candidate will have an opportunity to drive business growth while continuing to hone their marketing and brand management skills.

The role is responsible to fulfill the brand management role for Pilmico Farms and The Good Meat’s Prepared Meats and VAM products, including but not limited to the following functional responsibilities :

• Market and Consumer Understanding (Market Sizing, Brand and Segment Shares, Competitor Analysis, Channel Analysis, Consumer Insight)
• Brand Strategic Planning including Range Extensions (Brand Identity, Brand Vision, Brand Architecture, Portfolio Management, Product Portfolio Strategy)
• Innovation and New Product Development (Idea Generation to Commercialization and post-launch evaluation)
• Brand Profitability (P&L Planning and Management, Revenue Achievement, Pricing and COGS Management, A&P Control) and market share delivery
• Brand Marketing Activity and Support Planning, Execution, and Evaluation (Communication and Media, POS and Merchandising, Trade and Consumer Promotions, Digital Marketing and Commerce)
• Product Delivery and Quality (Formulation and Packaging quality and market delivery) - Product Availability (sales channel strategy and monitoring, availability, visibility)
• Product Supply Management (forecasting, Materials supply management)
• Brand Social Impact (brand and product sustainability and social dimensions)
• Cross-functional team collaboration and assistance to team outside of directly managed brands, support on developmental and ad-hoc corporate, marketing, and other projects

Your team will be your key focus, developing their skills and knowledge and build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions.

You’ll be highly organized, pay close attention to detail and know your subject matter as you will reviewing all reporting requirements, including financial statements and ad-hoc client deliverables.

Building strong and effective relationships with colleagues and the wider business is an essential.  You’ll also need to be thorough in all you do, using your own judgment to highlight any significant finds and put forward any recommendations to help us find an appropriate solution.   

We are never complacent and always encourage our people to look for ways to improve our business; here everyone’s opinion counts and we will value your contribution

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future, together. 

Leaders in this role get to:

Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.

Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Improve the company: Make recommendations to enhance processes and boost ease and efficiency.

Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.

Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.