Total 7 technical support engineer job vacancies in Others category in alabang muntinlupa city philippines

Client Services provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

What a Technical Solutions Analyst does at Visa:

Commercial and Money Movement Solutions (CMS) Client Services team provides industry-leading implementation and operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services. As part of the Technical Solutions team, the role provides technical support to financial institutions who utilize CMS product suite to provide Value Added Services and transactional processing services to their corporate clients.

 In this role, you are expected to:

• Provide high value customer service support to clients, ensuring customer expectations are exceeded, and be the voice of the client

• Participate in cross functional customer service delivery initiatives across clients and Visa internal teams

• Coordinate internal resources to accomplish client’s and Visa’s objectives

• Drive problem and communication management for any critical issue affecting a client, or client issue affecting Visa

• Proactively notify clients regarding any widespread or business critical problems with CMS product suite.

• Build and enhance positive working relationships with key clients and internal stakeholders

• Engage Technology Operations and Product organizations to regularly review and identify permanent solutions to frequently encountered operational issues

• Educate and train clients on best practices for CMS product suite

• Represent Client Services from the operational perspective in the execution of difficult and mildly complex customer change requests, system or new operational requirements.

• Negotiate and manage expectations of clients and internal stake holders

• Develop and manage operational initiatives, special projects and client-driven continuous improvement plan

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Arch investment Management Ltd. (AIML), based in Bermuda, is a wholly
owned subsidiary of Arch Capital Group Ltd., a leading insurance and reinsurance
company. Arch Capital has investable assets of over $36 bn. Arch Investment
Management manages Arch Capital and its subsidiaries' portfolios. The continued
growth of the company has created the need to fill a new position within our Risk
and Quantitative team to help managing our current reporting dashboards using
Power BI technology.

Maintain and improve AIM’s existing Power BI dashboards
- Design and implement new dashboards w/ advanced charts, data tables and other
visuals based on business users’ requirements
- Understand and participate in the data storage backend design which powers
the visuals inside Power BI

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB RESPONSIBILITIES:

• Work with AMPI Engineering and Planning, and AML Engineering and PMs to coordinate Probe Test, Assembly build, Qual Test, and Final Test activities at AMPI based on priorities provided by PMs.
• Originate Assembly ERFs and Test ERFs, where appropriate.
• Work with AMPI Probe Planning to coordinate processing of probe engineering materials at AMPI. Provide information needed by Probe Planners prior launching the wafers in Probe WIP.
• Work with AMPI Qual and Reliability Group and Planning to coordinate qual material processing.
• Coordinate with AMPI Planner on engineering assembly builds and final test movement to Sample Stock of material to support RTM.
• Ensure that approvals requiring AMPI personnel are completed in a timely manner, such as but not limited to Probe & Final Test PTC, ECNs going through ETQ document control system.
• Submit lot termination and track lot ownership as needed. Create links to deliverables for items completed in AMPI, i.e. Probe and FT PTCs, qual plans.
• Participate in and support high-level planning of top priority projects of AML PM. Communicate status, issues, and results to AML and AMPI stakeholders.
• Utilize the SharePoint, Apollo, Phoenix, and other PM Tools in performing tasks. Interfaces with U.S. counterparts on PM activities.
• Develop and recommend solutions to improve process for a timely product release to Market and/or to Production.

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree or equivalent with 3-5 years of industry experience
• 5 years in semiconductor industry
• Knowledgeable in Project Management, Planning, Product Development, Probe Test, Final Test and Qual and Reliability processes

Job Description

We're in search of a System Analyst with a solid background in IT Operations. This role is pivotal in providing support for our HR Technology applications. The perfect candidate would be adept at technical troubleshooting, possess excellent analytical skills, and be a creative problem solver.

Key Responsibilities: 

• As a member of the Operations team, you will help maintain internal and Vendor-managed applications to comply with our standards.

• Vendor Management.

• As an Application Owner, you will work with issue owners and relevant teams to address audit issues related to the systems and applications they own.

• Application Owners are responsible for ensuring all data privacy requirements are captured and up to date in the Data Privacy Tool.

• Application Owners are responsible for remediation of security vulnerabilities reported for the application within the specified time.

• Perform tasks as per IAM policies and procedures.

• Work with vendors and the Operational Resiliency team to complete service impact assessments and define recovery metrics for applications.

• Collaborate with the CMDB team to enhance data integrity.

• Maintain CIs to ensure CMDB accuracy. Monitor unauthorized CI changes.

• Report on noncompliance situations.

• Administer the tool for configuration and asset management.

This is a hybrid role. Hybrid employees can alternate between remote and office work. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

​​​​​​​

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB RESPONSIBILITIES:

Process Set-up and Development

Process Parameter Optimization

• Optimizes process parameters by experimental designs, process variable definitions and robust design engineering for new packages or continuous improvement.

Improvement of Existing Methods and Conception of New Methods

• Conceives, sources out and tests alternative and new methods/processes to improve manufacturability, yield, and quality.

• Spearheads generation of FMEA for new Assembly processes and reviews until completion of qualification.

Equipment Qualification and Development

• Designs and/or qualifies jigs, fixtures, and tools to enhance machine efficiency and improve product quality.

• Generates and/or reviews equipment specifications and qualification procedures and supporting documents for PAR of new equipment.

• Spearheads machine qualification and monitoring, and/or conducts equipment buy-off at supplier site.  Recommends machine modifications whenever necessary.

Material Development

• Sources out, evaluates and recommends alternative materials to reduce cost, enhance quality, and improve manufacturability.

Product Development

• Determines machine and process capability for new products.

• Ensures that engineering lots for new devices and packages are assembled in conformance to all requirements and process concerns are reported.

Cost Reduction and Yield Improvement

• Plans, designs, implements and monitors activities geared to improve product and material yield, reduce production cost and/or reduce product reliability defects.

Standardization and Documentation

• Generates, interprets, and updates process and material specifications and flowcharts for new package projects.

• Interprets quality inspection criteria and specifications.

• Prepares technical reports on the results of evaluations and investigations and presents recommended actions.

Coordination/Communication of Process Issues for Improved Quality, Manufacturability and Reliability.

• Coordinates quality, manufacturability, process control and reliability issues with internal and external customers.

• Facilitates discussion of material and equipment quality and performance issues with supplier/s.

MINIMUM QUALIFICATIONS:

• Degree in Mechanical/Electrical / Electronics and Communication /Materials / Metallurgical / Chemical / Manufacturing / Industrial Engineering.

• Subject matter expert with at least 10  years’ experience in a Package Development, New Product Introduction and/or Sustaining role in a semiconductor assembly environment for leadframe and substrate-based packages, including failure modes and failure analysis, covering standard and custom package.

• Comprehensively perform, review and interpret mold simulations and create/recommend effective solutions to achieve optimum results.

• Review and interpret POD and tooling designs and create/recommend effective solutions to achieve design intent.

• Comprehensive knowledge of downstream and upstream Assembly processes that impact the Molding Processes) and can be impacted by the output of the Molding Process, respectively.

• Comprehensive use of principles of Design for Manufacturability, DFMEA and Design Review for Manufacturability by Failure Modes (DRBFM) or its equivalent.

• Subject matter expert in the use of statistical methods of experimentation and analysis and their associated application/tools (DOE, SAS-JMP, Minitab, others) to establish and improve Process and Equipment Capability.

• Comprehensive knowledge and application of the Advance Quality Core tools (Process Flow, FMEA, Control Plan, Process Specifications and Work Instructions)

• Comprehensive knowledge and application of Problem-Solving Methods and use of the appropriate analytical techniques to establish cost effective and efficient solutions with high level of critical thinking with solution provider mindset.

• High level of effective written, oral communication, presentation, and training skills. 

• High aptitude in mechanical reasoning and drawing with comprehensive knowledge of dimensioning and tolerancing.

• Comprehensive use of Continuous Improvement Tools like PDCA, Lean, others.

• Experience in handling, supervising a technical team and possesses good people skills.

Primary Responsibility:

• Job Order/Records/Sample management
• Inspection/Test report generation.
• Invoice sending and dispatching
• PR/PO processing and monitoring for office/operational supplies, travel, utilities, third parties, accommodation, etc.

Specific Responsibility:

Receiving:

• Handles receiving of incoming samples and ensures samples are inspected, sorted, and stored in a suitable storage condition.
• Records, checks, and assess the quantity and sufficiency of samples against testing requirement.
• Records and checks the quality and integrity of samples and coordinates client and sales for any discrepancy and defects.
• Ensures samples received are checked against relevant documents such as but not limited to Proposal, P.O., Request for Analysis form etc.
• Registers samples in the system and must ensure all relevant information such as client special instructions are captured accordingly.
• Sends generated claim stub to client after registration.
• Endorses samples and documents like Job Instruction, Work Sheets and other relevant documents to laboratory.
• Scans and uploads documents to dedicated Sharepoint site.

Reporting:

• Generates and sends complete final tests and inspection reports to client.
• Ensures details are correct and client special instructions are captured accordingly before sending of final reports to client.
• Maintain documents and files/keeps them on corresponding job folders and/or prepare documentation for archiving.
• Ensures records and monitoring are up to date.

Dispatching:

• §  Prepares and dispatches document package (Certificate/LTR, Invoice, Proposal, Letter, etc.) with approved results or reports through appropriate means (by fax, mail, courier, or delivery).
• §  Ensures correctness of recipients’ details and parcel’s content to avoid erroneous dispatching.
• §  Monitors and tracks the parcel’s location and update the monitoring in a timely manner.
• §  Ensures delivery receipts are scanned, compiled, and uploaded in the designated Sharepoint.
• §  Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior
• §  Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
  • Demonstrates strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
  • Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
  • Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
  • Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
  • Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
  • Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
  •  Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
  • Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
  • fulfills the requirements needed in the success of the QHSEE Management System
  • Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business.  From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success. 

JOB RESPONSIBILITIES:

Process Set-up and Development

Process Parameter Optimization

• Optimizes process parameters by experimental designs, process variable definitions and robust design engineering for new packages or continuous improvement.

Improvement of Existing Methods and Conception of New Methods

• Conceives, sources out and tests alternative and new methods/processes to improve manufacturability, yield, and quality.

• Spearheads generation of FMEA for new Assembly processes and reviews until completion of qualification.

Equipment Qualification and Development

• Designs and/or qualifies jigs, fixtures, and tools to enhance machine efficiency and improve product quality.

• Generates and/or reviews equipment specifications and qualification procedures and supporting documents for PAR of new equipment.

• Spearheads machine qualification and monitoring, and/or conducts equipment buy-off at supplier site.  Recommends machine modifications whenever necessary.

Material Development

• Sources out, evaluates and recommends alternative materials to reduce cost, enhance quality, and improve manufacturability.

Product Development

• Determines machine and process capability for new products.

• Ensures that engineering lots for new devices and packages are assembled in conformance to all requirements and process concerns are reported.

Cost Reduction and Yield Improvement

• Plans, designs, implements and monitors activities geared to improve product and material yield, reduce production cost and/or reduce product reliability defects.

Standardization and Documentation

• Generates, interprets, and updates process and material specifications and flowcharts for new package projects.

• Interprets quality inspection criteria and specifications.

• Prepares technical reports on the results of evaluations and investigations and presents recommended actions.

Coordination/Communication of Process Issues for Improved Quality, Manufacturability and Reliability.

• Coordinates quality, manufacturability, process control and reliability issues with internal and external customers.

• Facilitates discussion of material and equipment quality and performance issues with supplier/s.

MINIMUM QUALIFICATIONS:

• Degree in Mechanical/Electrical / Electronics and Communication

• Mold Brand, Deflash, Trim, Form and Singulate Equipment subject matter expert with at least 10 Years experience in Equipment Capability Studies and Selection relative to Package Development, New Product Introduction and/or HVM in a semiconductor assembly environment for leadframe and substrate-based packages.

• Comprehensively review and interpret POD and tooling designs and create/recommend effective solutions to achieve design intent.

• Comprehensive knowledge of downstream and upstream Assembly that impact these EOL processes (input) and can be impacted by the output of the EOL processes, accordingly.

• Good working knowledge and use of principles of Design for Manufacturability, DFMEA and Design Review for Manufacturability by Failure Modes (DRBFM) or its equivalent.

• Comprehensive knowledge and application of the Quality Core tools (Process Flow, FMEA, Control Plan, Process Specifications and Work Instructions)

• Comprehensive knowledge and application of Problem-Solving Methods and use of the appropriate analytical techniques to establish cost effective and efficient solutions.

• Good working knowledge of statistical methods of experimentation and analysis and their associated application/tools establish and improve Equipment Capability to achieve design intent.

• High level of effective written, oral communication, presentation skills.

• High level of critical thinking with solution provider mindset.

• High aptitude in mechanical reasoning and drawing with comprehensive knowledge of dimensioning and tolerancing.

• Comprehensive use of Continuous Improvement Tools like PDCA, Lean, others.