Total 17 tourism management job vacancies in Others category in manila metro manila

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Afternoon shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 1

About the Role:

We are seeking an experienced IT Analyst (Change Management) to join our dynamic team. The successful candidate will play a key role in ensuring the smooth implementation of IT changes within our organization, minimizing disruption and maximizing user adoption. You will work closely with cross-functional teams to plan, execute, and monitor change initiatives in alignment with organizational goals.

Key Responsibilities:

Change Management

• Coordinate and manage IT change requests, ensuring all changes are evaluated, tested, and implemented effectively.
• Analyze the impact of IT changes on business operations, identify risks, and propose mitigation strategies.
• Develop and maintain change management policies, procedures, and documentation.
• Act as a liaison between IT teams and stakeholders to ensure alignment and clear communication regarding change initiatives.

Process Optimization

• Identify and recommend process improvements to enhance change management effectiveness.
• Conduct post-implementation reviews to evaluate the success of changes and gather feedback for future improvements.

Collaboration and Communication

• Work with project managers, business analysts, and technical teams to ensure successful integration of IT changes into existing systems.
• Provide training and support to users impacted by IT changes.

Monitoring and Reporting

• Monitor the progress of change initiatives and prepare regular reports for senior management.
• Maintain a change management database or system to track changes and maintain audit compliance.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Experience:
• 3-5 years of experience in IT change management, business analysis, or a related role.
• Proven experience in coordinating complex IT change initiatives.
• Technical Skills:
• Familiarity with ITIL frameworks and best practices.
• Proficiency in change management tools (e.g., ServiceNow, Jira).
• Basic understanding of IT systems, infrastructure, and software development lifecycle (SDLC).
• Soft Skills:
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Certifications (preferred):
• ITIL Foundation Certification.
• Prosci Change Management Certification or equivalent.

Work Setup and Location: On-Site, Arayat st., Mandaluyong, Metro Manila

Work Schedule: Morning or Mid-Shift, Monday-Friday (8-hour shift only)

Experience Level: 3-5 years

No. of employees required: 4

About the Role:

We are looking for a skilled IT Analyst (Portfolio Management) to join our team. In this role, you will be responsible for overseeing and optimizing the IT project and program portfolio to ensure alignment with organizational strategies and objectives. You will collaborate with stakeholders to evaluate project performance, prioritize initiatives, and maximize the value delivered by IT investments.

Key Responsibilities:

Portfolio Management

• Assist in maintaining and managing the IT project portfolio, ensuring alignment with organizational goals.
• Support the prioritization and selection of projects based on strategic value, risk, and resource availability.
• Monitor and evaluate the performance of ongoing projects and programs within the portfolio.

Data Analysis and Reporting

• Develop and maintain dashboards, metrics, and reports to provide insights into portfolio performance and resource utilization.
• Analyze data to identify trends, risks, and opportunities for optimization.

Stakeholder Collaboration

• Work closely with project managers, business units, and leadership to ensure portfolio objectives are understood and achieved.
• Facilitate regular reviews of the IT portfolio to assess progress and adjust priorities as needed.

Process Improvement

• Identify areas for improvement within the portfolio management process and recommend solutions.
• Support the implementation of tools and methodologies to enhance portfolio visibility and decision-making.

Governance and Compliance

• Ensure portfolio management practices comply with organizational policies and standards.
• Assist in establishing and maintaining portfolio governance frameworks.

Qualifications and Skills:

• Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Experience:
• 3-5 years of experience in IT portfolio management, project management, or a related field.
• Familiarity with portfolio management tools and software (e.g., Microsoft Project, ServiceNow, Planview).
• Technical Skills:
• Strong analytical skills with experience in data analysis and reporting tools (e.g., Power BI, Excel).
• Understanding of project and program management methodologies (e.g., Agile, Waterfall).
• Basic knowledge of IT systems and architecture.
• Soft Skills:
• Excellent communication and presentation skills.
• Strong organizational and multitasking abilities.
• Ability to collaborate effectively with cross-functional teams and senior stakeholders.
• Certifications (preferred):
• Project Management Professional (PMP).
• Portfolio Management Professional (PfMP).
• ITIL Foundation Certification.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Provides customer support through different communication channels (phone, email, chat).  
• Resolve issues and accommodates customer inquiries to ensure satisfaction with products or services.  
• Collaborates with colleagues and different departments to resolve complex issues  
• Maintains accurate records on customer interactions, transaction, feedback, etc.  

• At least 6 months BPO Experience
• Order taking or food industry experience is a PLUS
• Excellent verbal and written English skills
• Willing to work onsite in MAKATI
• Amenable working weekends and night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Sheladia Associates is seeking a professional Integrated FR Management (IFRM) Specialist to join our team for an upcoming, ADB funded Integrated Flood Resilience and Adaptation Project in Philippines.

The project aims to enhance: flood and climate change resilience that is consistent with the Philippines Development Plan of 2023-2028 (PDP). The project’s major outcome is to reduce flood risk in three river basins.

The individual will be responsible for the following tasks:

• Capacity-building for FRM in DPWH through its CPB Unit and community-based flood risk management;
• Assist the Capacity-building (CPB) Unit of the DPWH in preparing detailed capacity building course programs for the 2nd to 4th Year capacity-building programs composed of Pilot River Basin Studies;
• Lead in Pilot River Basin Studies, including capacity-building on the process of master plan studies to the participants from CPB Unit and Regional Offices (ROs), including District Engineering Offices (DEOs) in the 2nd and 3rd Year, and assist in Pilot River Basin Study in the 4th Year;
• Coordinate with DPWH and related agencies for smooth implementation of the capacity-building for the FRM;
• Assist DPWH in implementing, monitoring, reviewing, and updating the capacity building subcomponent;
• Oversee and manage the experts involved in the development of AMIS-FRM;
• Support DPWH in the tendering process for procurement of system development contractor, survey contractors, hardware and software components of the AMIS-FRM and surveys to be conducted for data preparation;
• Monitor procurement and oversee contract management;
• Work closely with DPWH and its relevant offices on matters related to the development of AMIS-FRM;

Sheladia Associates is seeking a professional Team Leader/Project Management Specialist to join our team for an upcoming, ADB funded Integrated Flood Resilience and Adaptation Project in Philippines.

The project aims to enhance: flood and climate change resilience that is consistent with the Philippines Development Plan of 2023-2028 (PDP). The project’s major outcome is to reduce flood risk in three river basins.

The Team Leader/Project Management Specialist will provide the following services:

• Over-all liaison with the implementing agencies;
• Maintain good coordination among the Client, Asian Development Bank (ADB) and other stakeholders;
• Coordination of the input and output of the sub-teams (Outputs 1, 2 and 3) of consultants (both in the field and home based);
•  Quality control of work carried out and output delivered by the sub-teams;
• Provide guidance to the sub-teams to ensure that the work meets the required standards and done within the agreed schedule;
• Over-all management and administration of the contract;
• Review and, if necessary, update the project implementation schedule with disbursement and contract award schedule;
• Reporting to the implementing agencies on progress of the work carried out by the sub-teams and the progress in achieving the goals and indicators of the project;
• Guide the development and implementation of the Project Performance Monitoring System (PPMS) of the project and preparation of the progress reports including analysis of the achievements of Design Monitoring Framework (DMF) of the project and other monitoring and evaluation indicator results, assessment of progress against workplan, identification of lessons learned, issues, solutions and recommendations;
• Ensure that the project-wide Grievance Redress Mechanism is properly set up and operational, and disputes, if any, are dealt with efficiently and swiftly in a transparent manner, and in line with practices acceptable to ADB and the Government of the Philippines.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Case Management Specialists to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Responsibilities:

• Conduct initial assessments of patients' medical conditions, care needs, and treatment goals. Develop Healthcare plans tailored to each patient's requirements.
• Administer medications, treatments, and medical procedures as prescribed by healthcare providers. Monitor vital signs and assist with wound care, IV therapy, or other medical interventions.
• Maintain accurate and up-to-date patient records, documenting care provided, changes in condition, and any incidents or concerns.
• coordinates with US insurance providers

• Basic knowledge about Medicare and Medicaid  
• 1 year BPO Healthcare Experience related to reviewing medical records, authorization, claims, denials and appeals.      
• Excellent English verbal and written skills 
• Good work management skills    
• Familiar with common medical terms           

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

**LOOKING FOR FILIPINO CITIZENS BASED IN THE PHILIPPINES**

Position:   Order Management Specialist

Client Name: TBD

Company's Website: TBD

Working Hours: Full-time, Mondays to Fridays, 8 AM - 4 PM Eastern Standard Time 

Salary Range: $800-$1000/month

About the Company:

A fast-growing company that combines e-commerce sales and traditional manufacturing of waterproof and protective coatings

About the Job:

We are looking for a detail-oriented and organized individual to join our team for the position of Order Management Specialist. The position is a full-time role and the candidate will interact with the Order Management and fulfillment teams.

Responsibilities:

• Process online orders through Amazon, Shopify, Lowe’s, and Walmart platforms. Tasks include organizing orders online, downloading packing slips and shipping labels, and entering tracking information.
• Communicate with shipping companies to process orders and resolve shipment issues.
• Handle the return process for online orders.
• Obtaining shipping quotes for domestic and international orders.
• Performing clerical duties as and when required.

• At least 1+ years of experience as an Order Management Specialist or similar position in remote set-up
• Must be proficient in Google Workspace and/or Microsoft Office Apps/suite (Excel and Word)
• Excellent verbal and written communication skills.
• Quick learner and adaptable
• Ability to meet deadlines and stay organized in a fast-paced environment
• Detail-oriented and excellent multi-tasking skills
• Self-starter attitude with openness to challenges and learning new things.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Front - End Specialists to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Administer medications, treatments, and medical procedures as prescribed by healthcare providers. Monitor vital signs and assist with wound care, IV therapy, or other medical interventions.
• Maintain accurate and up-to-date patient records, documenting care provided, changes in condition, and any incidents or concerns.
• coordinates with US insurance providers

• Basic knowledge about Medicare and Medicaid
• 1 year BPO (US Healthcar) related to authorization process
•  Good to excellent communications (both verbal & written) and detail oriented
• Good work management skills
•  Familiar with common medical terms  

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

As a captain waiter you are responsible to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served.

 Requirements

Education: Graduate of Culinary Arts or Hotel and Restaurant Management

Experience(s): Two (2) years work-related experience

presentation Specific Knowledge: exposure in restaurant operations, customers relations, cooking, food

Problem Solving and Decision Making

· Coaching and Mentoring

· Professionalism

· Client Service

· Innovation and Creativity

· Job Knowledge

· B. Knowledgeable in food presentation

· C. Sanitary and Hygiene regulations

· D. Inventory Management

· E. Time Management

SSS, PhilHealth and Pag Ibig (Government Mandatory Benefits)

Service Charge

Tip

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced OFFICE / ADMINISTRATIVE MANAGER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Manages the tasks of the Admin & Facilities, and Finance staff.           
• Creates an office budget and ensures that budget provision is followed.           
• Acts as the Financial Controller who tracks and endorses expenditures for payments.           
• Monitors all types of office requests and procurement requirements.           
• Ensures that all statutory and government requirements are submitted and completed in a timely manner.           
• Organizes the schedule for maintenance and other cleaning schedules the company requires to keep the office clean and safe and ensure its appliances are in good working condition.           
• Reports office progress to senior management and working with them to improve office operations and procedures.      
• Coaches team members for improvement and development.           
• Ensures all day-to-day tasks assigned are completed correctly in a timely manner.       

• At least 2 years of experience as site or office admin, preferably within the BPO industry
• Excellent English communication skills

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Case Management Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Process Initial or Pre Autorization via Phone or via Email   
• Communicate to insurance providers for authorizxation determination
• Process verification of members benefits     
•  Review Members clinical records           
• Be able to manage cases

Monthly Salary: PHP 25,000

• At least 6 months experience with Initial or Prior Authorization
• Very good oral and written English communication skills
• Willing to work onsite in Makati
• Detail Oriented

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Salary: P40,000 – P70,000 (Monthly Package)

Schedule: Monday - Friday (3:00 PM – 12:00 AM EST)

What are we looking for?

Skills Required:

• At least 2+ years of experience on a similar role with background in banking or finance.
• Knowledgeable in Microsoft CRM.
• Excellent communication skills.

Nice to Have:

• Experience working for US clients.

What will you do?

• Contact and respond to team member requests for statements, investment performance, cash distributions and performance reports or the team.
• Process and follow up on operational duties linked to new accounts, transfers, risk management, and transactions.
• Breakout State Tax Returns from Federal Tax Returns.
• Fill in tracking sheet for tax returns.
• Assist with Billing.
• Cost basis reconciliation.
• Maintain tracking sheet for calendar of meetings and managing and scheduling meetings.
• Establish, develop, maintain and update client files.
• Maintain an accurate and up-to-date data in Microsoft CRM and other internal systems.
• Perform other related duties as assigned.

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client, an American Financial Services company with over 39 years of expertise in delivering investment, financial advisory, and wealth management services, is gearing up to grow its team. They have delivered client-centric planning and sophisticated investment advice for the past four decades and is dedicated to serving client families worldwide and providing objective advice focused on our client's best interests.

#ConnectOS #ConnectOSCareers #TeamConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

Rentokil Initial

Rentokil Initial is an international business services company employing 57,700 colleagues across 90 countries.

We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Philippine Best Employer Brand Awards 2019.

Find out more on careers.rentokil-initial.com

Your day-to-day responsibilities will include:

Service Efficiency

• Ensure Service Operations’ compliance to Reporting Services (QPMS / Semi –QPMS), Termite Management Program
• Conduct technical advisory for Services which require site inspection
• Ensure accurate and on time submission of reports agreed with customer.
• Undertake periodic inspection to HD/KA customer; discuss fully finding result and recommendation. Seek agreement on the action plan.

Administration and Policy Directive

• Assist Technical Manager in planning, scheduling, preparation of suitable training materials and conduct of technical training.
• Assist Technical Manager in updating Authorized Product List, coordinate request on addition and removal from the list. Coordinate with procurement department and chemical supplier on supporting documents.
• Assist Technical Manager in conducting Service Audit, monitor status of TPA (Technician Performance Assessment)
• Assist in any program that supports Quality service within division
• Extend assistance to Branch operations in promoting company products and services and achieving business objective.
• Supervise and/or assist specific Branch service operation as required after consultation with Branch & Technical Manager.
• Provide Insect Identification Service for Branches which yet to have the capability and to complement those which have.
• Constantly improve or upgrade knowledge on Pest Management through private study, membership of association, attendance at course, study of technical literature provided by Company and practical experience in the field.

• Identify cases where recurrent infestation and/ or lack of customer cooperation, which require follow-up action by local Branch.
• Submit recommendations and reports with appropriate chemical treatment or monitoring recommendation to the Branch or Service Heads.
• Conduct bi-annual audit and ensure usage of product are compliance on Authorize Product List in all Pest Control Branches
• Maintain accurate records of High Dependency / Key Account customer on a current year as reference for review on the status of Pest Management Program.
• Ensure proper use, maintenance and security of vehicle, equipment monies provided by Company and all technical materials/documents are controlled and will not be used on other purposes outside Company’s interest.
• Drive SHE policy compliance and zero tolerance policy. Achieve LTAR target set for the year for both Pest Control & Hygiene

Customer Development

• Ensure all Customer complaints & inquiries are acted as a matter of urgency and importance following the company SOPs and 2/24 promise.
• To be aware and act on potential sales and collection opportunities to help generate additional new business, up-selling, and improve collection.
• Attend required training, meetings, conferences, and other official company functions necessary for business growth, government legislation compliance, and customers’ requirement.

Do you have what it takes? If you want to be considered for this role you will need:

• Preferably candidates with Bachelor's Degree in Agriculture major in Entomology or equivalent
• Fresh graduates are welcome to apply
• With experience in Technical Operation specializing in handling manufacturing company with process standard such GMP, ISO, HACCP, and FSMS.
• With excellent communications skills
• Proficient in MS Offices
• Willing to work in Brgy. Kalawaan, Pasig City

Are you interested? Here's what you can expect when you join us...

Benefits From Start Date

• HMO (Health Insurance)

• Group Personal Accident Insurance
• Group Term Life Insurance
• 13th Month Pay

Benefits after 6 months of continuous work and pass the performance evaluation;

• Annual pay increase
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Paternity/Maternity Leave
• Matrimonial Leave
• Bereavement Leave
• Paid Non working holidays
• other perks

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!

• Receives training and perform duties assigned by Senior Executive Vice President
• May be assigned to explore operation in several department such as Finance, Client Services, Sales, Operation and IT
• Learns line and staff functions, operations, management viewpoints and company policies and practices that affect each phases of business
• Sets performance goals and objective with upper management
• Monitors performance progress with management and key trainers
• Observed experienced workers to acquire knowledge of methods, procedures and standards required for performance of departmental duties
• Consolidate and assist in analyzing of departments

**Monday-Friday 9 Hours shift - Makati Office

• Graduate in Business Administration, Finance, Sales and Marketing or Technology such as E-Commerce and Industrial Engineering
• Excellent verbal and written communication skills will be an advantage
• With MBA's or equivalent post graduate degrees in the field is a preference, but not a requirement.

• Health insurance
• Life insurance
• 13th month salary

About IntouchCX 

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

The Reports Analyst of Workforce Management plays a pivotal role in supporting the collection, analysis, and reporting of workforce data. This role involves generating, maintaining, and analyzing workforce reports, providing actionable insights to drive operational efficiencies and support strategic decision-making across the organization's global operations.

As Reports Analyst of Workforce Management, You Will…

• Generate and maintain a suite of workforce management reports, dashboards, and data visualizations using various tools such as Tableau, Power BI, or similar platforms
• Collaborate with stakeholders to understand reporting requirements and ensure that reports align with key performance indicators (KPIs) and operational goals
• Analyze workforce data, trends, and metrics to identify patterns, anomalies, and areas for improvement in workforce planning and resource allocation
• Conduct regular audits to ensure data accuracy, completeness, and adherence to established reporting standards
• Support cross-functional teams by providing actionable insights derived from workforce data analysis, facilitating informed decision-making
• Assist in the development and implementation of reporting enhancements, automations, and process improvements to streamline reporting capabilities
• Prepare and present reports, analyses, and recommendations to stakeholders, highlighting key workforce insights and potential areas for optimization

As Reports Analyst of Workforce Management, You Have…

• Bachelor's degree in Data Analytics, Business Administration, Statistics, or a related field (relevant certifications in reporting tools or data analysis are advantageous)
• 1 years of experience in a similar role focused on workforce management reporting and analytics within a global business process environment
• Proficiency in SQL, data querying, and database management systems to extract, manipulate, and analyze workforce data
• Understanding and concept of Workforce Management
• Strong analytical skills with the ability to interpret complex workforce data, identify trends, and generate actionable insights
• Excellent attention to detail and data accuracy, ensuring that reports and analyses are reliable and align with organizational objectives
• Effective communication skills to convey findings, recommendations, and insights to stakeholders in a clear and concise manner
• Time management and organizational abilities to handle multiple tasks, prioritize responsibilities, and meet reporting deadlines
• Proficiency in reporting tools and data visualization software (e.g., Tableau, Power BI, Excel) to create and maintain reports and dashboards is a plus

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

About IntouchCX 

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

The Analytics Manager of Workforce Management plays a pivotal role in overseeing the analysis, reporting, and strategic insights derived from workforce data. This role involves managing a team responsible for extracting, analyzing, and interpreting workforce data to drive operational efficiencies, optimize resource allocation, and support strategic decision-making across the organization &  global operations.

As Analytics Manager of Workforce Management, You Will…

• Lead a team of analysts to collect, analyze, and present workforce data to various stakeholders, ensuring accuracy, relevance, and actionable insights
• Develop and maintain robust reporting frameworks, dashboards, and data visualization tools to effectively communicate workforce metrics and trends
• Collaborate with cross-functional teams to identify key performance indicators (KPIs) and metrics for workforce management, aligning them with organizational goals
• Drive continuous improvement initiatives by leveraging data insights to optimize workforce planning, resource allocation, and operational processes
• Spearhead forecasting and predictive analytics efforts to anticipate future workforce needs, enabling proactive planning and mitigation strategies
• Oversee the implementation and utilization of advanced analytics methodologies, tools, and technologies to enhance workforce data analysis capabilities
• Present findings, recommendations, and actionable insights to senior management to guide strategic workforce planning and decision-making

As Analytics Manager of Workforce Management, You Have…

• Bachelor's or Master’s degree in Data Science, Statistics, Analytics, Business Administration, or a related field with relevant certifications 
• Minimum of 1 years of experience in workforce management analytics, with a demonstrated track record of progressively responsible roles in data analysis, reporting, and workforce planning within a global business environment
• Prior experience managing a team of analysts and leading workforce analytics projects from conception implementation is a plus
• Understanding and concept of Workforce Management Proficiency in workforce management analytics, including experience in data analysis, reporting, and visualization tools such as Tableau, Power BI, or similar platforms
• Strong leadership and managerial skills to effectively lead a team of analysts and collaborate with cross-functional teams
• Advanced knowledge of statistical analysis, forecasting, and predictive modeling techniques applied to workforce data
• Excellent communication and presentation skills to convey complex data insights in a clear and concise manner to diverse stakeholders
• Proven ability to translate data into actionable recommendations and strategies to drive operational improvements and achieve business objectives

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

Rentokil Initial

Rentokil Initial is an international business services company employing 57,700 colleagues across 90 countries.

We strive to protect people and enhance lives, for example by controlling pests, and improving hygiene. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Awards

Rentokil InitiaI Philippines is officially ranked in the top three most engaged places to work in the Philippines, as part of the annual Korn Ferry Employee Engagement Awards 2018.

Philippine Best Employer Brand Awards 2019.

Find out more on careers.rentokil-initial.com

Your day-to-day responsibilities will include:

Service Efficiency

• Ensure Service Operations’ compliance to Reporting Services (QPMS / Semi –QPMS), Termite Management Program
• Conduct technical advisory for Services which require site inspection
• Ensure accurate and on time submission of reports agreed with customer.
• Undertake periodic inspection to HD/KA customer; discuss fully finding result and recommendation. Seek agreement on the action plan.

Administration and Policy Directive

• Assist Technical Manager in planning, scheduling, preparation of suitable training materials and conduct of technical training.
• Assist Technical Manager in updating Authorized Product List, coordinate request on addition and removal from the list. Coordinate with procurement department and chemical supplier on supporting documents.
• Assist Technical Manager in conducting Service Audit, monitor status of TPA (Technician Performance Assessment)
• Assist in any program that supports Quality service within division
• Extend assistance to Branch operations in promoting company products and services and achieving business objective.
• Supervise and/or assist specific Branch service operation as required after consultation with Branch & Technical Manager.
• Provide Insect Identification Service for Branches which yet to have the capability and to complement those which have.
• Constantly improve or upgrade knowledge on Pest Management through private study, membership of association, attendance at course, study of technical literature provided by Company and practical experience in the field.

• Identify cases where recurrent infestation and/ or lack of customer cooperation, which require follow-up action by local Branch.
• Submit recommendations and reports with appropriate chemical treatment or monitoring recommendation to the Branch or Service Heads.
• Conduct bi-annual audit and ensure usage of product are compliance on Authorize Product List in all Pest Control Branches
• Maintain accurate records of High Dependency / Key Account customer on a current year as reference for review on the status of Pest Management Program.
• Ensure proper use, maintenance and security of vehicle, equipment monies provided by Company and all technical materials/documents are controlled and will not be used on other purposes outside Company’s interest.
• Drive SHE policy compliance and zero tolerance policy. Achieve LTAR target set for the year for both Pest Control & Hygiene

Customer Development

• Ensure all Customer complaints & inquiries are acted as a matter of urgency and importance following the company SOPs and 2/24 promise.
• To be aware and act on potential sales and collection opportunities to help generate additional new business, up-selling, and improve collection.
• Attend required training, meetings, conferences, and other official company functions necessary for business growth, government legislation compliance, and customers’ requirement.

Do you have what it takes? If you want to be considered for this role you will need:

• Preferably candidates with Bachelor's Degree in Agriculture major in Entomology or equivalent
• Fresh graduates are welcome to apply
• With experience in Technical Operation specializing in handling manufacturing company with process standard such GMP, ISO, HACCP, and FSMS.
• With excellent communications skills
• Proficient in MS Offices
• Willing to work in Brgy. Kalawaan, Pasig City

Are you interested? Here's what you can expect when you join us...

Benefits From Start Date

• HMO (Health Insurance)

• Group Personal Accident Insurance
• Group Term Life Insurance
• 13th Month Pay

Benefits after 6 months of continuous work and pass the performance evaluation;

• Annual pay increase
• Vacation Leave
• Sick Leave (with cash conversion)
• Birthday Leave
• Paternity/Maternity Leave
• Matrimonial Leave
• Bereavement Leave
• Paid Non working holidays
• other perks

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!