Total 4 PR / Media / Communications job vacancies in Pasig

Core Responsibilities:

• Research, write, and manage the creation of high-impact pieces like:

• Guides: Simplify complex topics with comprehensive, data-driven guides.
• eBooks: Offer deep dives into industry trends and solutions with compelling eBooks.
• Checklists & Calculators: Make life easier for prospects with practical tools and resources.
• Case Studies: Showcase the power of ClearSource solutions with impactful client stories.
• Subject Matter Expert Interviews: Tap into industry voices to provide fresh perspectives.

• Write clear, concise, and engaging content tailored to B2B audiences.
• Identify industry trends and translate them into engaging content.
• Craft content that climbs the search engine rankings and attracts readers.
• Work seamlessly with subject matter experts, marketing teams, campaign managers, and sales leaders.
• Analyze content performance and optimize for continuous improvement.

• Drive organic traffic and qualified leads through compelling content.
• Deliver high-quality content on time and within budget, achieving marketing objectives.
• Lead and mentor a team of writers.
• Foster a positive and productive work environment for the team and help them to grow their skills and careers.
• Ensure all content reflects ClearSource's commitment to excellence.

Qualifications:

• Excellent writing abilities, impeccable grammar, spelling, and punctuation.
• Familiarity with the BPO industry, particularly customer experience outsourcing, is an advantage.
• Understanding search engine optimization (SEO) principles and having experience on platforms such as SEMrush is a must.
• Proficient in conducting thorough research to gather information, validate facts, and stay updated on industry trends. 
• Adaptable and willing to experiment with new formats and ideas. 
• Ability to show creativity in crafting engaging content that stands out in a competitive market.

Core Responsibilities:

• Research, write, and manage the creation of high-impact pieces like:

• Guides: Simplify complex topics with comprehensive, data-driven guides.
• eBooks: Offer deep dives into industry trends and solutions with compelling eBooks.
• Checklists & Calculators: Make life easier for prospects with practical tools and resources.
• Case Studies: Showcase the power of ClearSource solutions with impactful client stories.
• Subject Matter Expert Interviews: Tap into industry voices to provide fresh perspectives.

• Write clear, concise, and engaging content tailored to B2B audiences.

• Identify industry trends and translate them into engaging content.
• Craft content that climbs the search engine rankings and attracts readers.
• Work seamlessly with subject matter experts, our creative marketing team, campaign manager and sales leaders.
• Analyze content performance and optimize for continuous improvement.

• Drive organic traffic and qualified leads through compelling content.
• Deliver high-quality content on time and within budget, achieving marketing objectives.
• Ensure all content reflects ClearSource's commitment to excellence.

• Excellent writing abilities, impeccable grammar, spelling, and punctuation.
• Familiarity with the BPO industry, particularly customer experience outsourcing, is an advantage.
• Understanding search engine optimization (SEO) principles and having experience on platforms such as SEMrush is a must.
• Proficient in conducting thorough research to gather information, validate facts, and stay updated on industry trends. 
• Adaptable and willing to experiment with new formats and ideas. 
• Ability to show creativity in crafting engaging content that stands out in a competitive market.
• Keen eye for detail and a commitment to delivering error-free content.
• Ability to communicate effectively and collaborate cross-functionally to achieve common objectives.
• Adept at using analytics tools to track content engagement, identify trends, and make data-driven decisions.
• Strong organizational and project management skills.

As a Customer Advocate with a social media focus, you will be responsible for managing and responding to customer inquiries and feedback across various social media platforms. You will play a vital role in enhancing our brand's online presence and ensuring that customers receive timely and personalized support.

WHAT WILL YOU DO

• Social Media Management:
• Monitor and actively engage with customer inquiries and comments on Tractive's social media channels, including but not limited to Facebook, Twitter, Instagram, and YouTube.
• Respond to customer inquiries promptly, providing accurate information and resolutions.
• Customer Engagement:
• Build and maintain positive relationships with customers through social media interactions.
• Acknowledge and appreciate positive customer feedback and address concerns with empathy and professionalism.
• Issue Resolution:
• Investigate and resolve customer issues and complaints via social media, ensuring customer satisfaction.
• Collaborate with Tier 1 and Tier 2 support teams when necessary to resolve complex issues.
• Content Sharing:
• Share relevant content, updates, and announcements on social media platforms to engage and inform our customer base.
• Feedback Loop:
• Compile and report customer feedback, trends, and insights from social media to the relevant teams within the organization.
• Advocate for improvements in our products and services based on social media feedback.
• Social Media Guidelines:
• Adhere to company guidelines and policies when representing Tractive on social media platforms.
• Maintain a consistent and professional brand voice.

• High school diploma or equivalent; a bachelor's degree is a plus.
• Minimum of 1-2 years of experience in customer support, with a focus on social media management.
• Strong understanding of various social media platforms and their best practices.
• Previous experience with social media support tools is preferred.
• Excellent written communication skills, with the ability to craft engaging and concise responses.
• Empathetic and customer-centric mindset, with the ability to resolve issues effectively.
• Familiarity with pet-related products or services is a plus.
• Ability to work in a fast-paced and dynamic environment.
• Passion for pets and an understanding of their needs.

As a Customer Advocate with a social media focus, you will be responsible for managing and responding to customer inquiries and feedback across various social media platforms. You will play a vital role in enhancing our brand's online presence and ensuring that customers receive timely and personalized support.

WHAT WILL YOU DO

• Social Media Management:
• Monitor and actively engage with customer inquiries and comments on Tractive's social media channels, including but not limited to Facebook, Twitter, Instagram, and YouTube.
• Respond to customer inquiries promptly, providing accurate information and resolutions.
• Customer Engagement:
• Build and maintain positive relationships with customers through social media interactions.
• Acknowledge and appreciate positive customer feedback and address concerns with empathy and professionalism.
• Issue Resolution:
• Investigate and resolve customer issues and complaints via social media, ensuring customer satisfaction.
• Collaborate with Tier 1 and Tier 2 support teams when necessary to resolve complex issues.
• Content Sharing:
• Share relevant content, updates, and announcements on social media platforms to engage and inform our customer base.
• Feedback Loop:
• Compile and report customer feedback, trends, and insights from social media to the relevant teams within the organization.
• Advocate for improvements in our products and services based on social media feedback.
• Social Media Guidelines:
• Adhere to company guidelines and policies when representing Tractive on social media platforms.
• Maintain a consistent and professional brand voice.

• High school diploma or equivalent; a bachelor's degree is a plus.
• Minimum of 1-2 years of experience in customer support, with a focus on social media management.
• Strong understanding of various social media platforms and their best practices.
• Previous experience with social media support tools is preferred.
• Excellent written communication skills, with the ability to craft engaging and concise responses.
• Empathetic and customer-centric mindset, with the ability to resolve issues effectively.
• Familiarity with pet-related products or services is a plus.
• Ability to work in a fast-paced and dynamic environment.
• Passion for pets and an understanding of their needs.