Manager, Rider Compliance
3 months ago
Conduct regular audits and assessments to identify areas for improvement and ensure adherence to quality standards.Responsible for setting up complian..
- Conduct regular audits and assessments to identify areas for improvement and ensure adherence to quality standards.
- Responsible for setting up compliance of delivery rules and standard operating processes (SOPs) for the delivery riders of foodpanda PH
- Develop and maintain a comprehensive compliance matrix for the riders to ensure the regional requirements are being met.
- Collaborate with the training team to create materials that promote adherence to quality and compliance standards.
- Ensures to reduce costs driven by non-compliance of riders bring down top-driving operational costs through process improvements and
streamlined courier/fleet compliance processes. - Tracking of daily rider performance Preparing and analyzing large data sets to identify operational bottlenecks and optimization
opportunities - Ensuring local implementation of global projects, in particular roll out of tools and product improvements
- Stay informed about local, and regional changes and regulations affecting rider logistics.
- Collaborate with cross-functional teams, including operations, compliance, and product, to ensure seamless integration of quality and compliance processes.
- Working towards constantly improving customer experience
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