Total 10 job vacancies by Jobs for Humanity

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Participate in the sales lead process to generate new business opportunities in support of FIS sales goals and objectives.

What you will be doing

• Pre-qualifies sales leads received through various channels (telephone, website, tradeshows, company events, etc. in conjunction with lead generation best practices including, but not limited to pre-qualification rating system, pre-call prep and call guide development.

• Generates sales leads through outbound calling in conjunction with lead generation programs.

• Maintains sales lead documentation.

• Nurtures long-term opportunities to continue FIS communication in early stages prior to the sales cycle.

• Supports all strategic and targeted sales and marketing campaigns through comprehensive data collection.

• Tracks and evaluates campaign effectiveness and reports findings to manager.

• Supports enterprise lead generation activities, in addition to tracking and reporting on all lead generation marketing programs to drive revenue opportunities into the sales pipeline.

• Demonstrates product knowledge and executes lead generation activities for one or more business lines/units.

• Ensures timely lead follow-up by assigned sales executive and conversion of pre-qualified leads to further stages within the sales process.

• Prepares lead generation reports and presents results to end constituents guiding them via interactive interpretation on the results, cause, and potential next-step actions.

• Identifies areas of opportunity, prepares business presentations, and executes with assigned business lines/units.

• Gathers and updates competitive data and contact information to support future sales and marketing activities.

• Other related duties assigned as needed.
 

What you bring

• Qualifying leads for sales team processing.

• Experience in VBA, Macros, Excel automation

• Background in any banking software solutions is a plus

• Good communication skills to both internal and external client

• Attention to detail, accuracy and confidentiality and database management
• Knowledge of basic problem resolution and escalation practices
• Ability to apply contract administration and practices concepts
• Analytical, statistical and problem solving skills
• Organizational skills and ability to handle multiple tasks and meet deadlines
• Flexibility, versatility, dependability

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits.

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Participate in the sales lead process to generate new business opportunities in support of FIS sales goals and objectives.

What you will be doing

• Pre-qualifies sales leads received through various channels (telephone, website, tradeshows, company events, etc. in conjunction with lead generation best practices including, but not limited to pre-qualification rating system, pre-call prep and call guide development.

• Generates sales leads through outbound calling in conjunction with lead generation programs.

• Maintains sales lead documentation.

• Nurtures long-term opportunities to continue FIS communication in early stages prior to the sales cycle.

• Supports all strategic and targeted sales and marketing campaigns through comprehensive data collection.

• Tracks and evaluates campaign effectiveness and reports findings to manager.

• Supports enterprise lead generation activities, in addition to tracking and reporting on all lead generation marketing programs to drive revenue opportunities into the sales pipeline.

• Demonstrates product knowledge and executes lead generation activities for one or more business lines/units.

• Ensures timely lead follow-up by assigned sales executive and conversion of pre-qualified leads to further stages within the sales process.

• Prepares lead generation reports and presents results to end constituents guiding them via interactive interpretation on the results, cause, and potential next-step actions.

• Identifies areas of opportunity, prepares business presentations, and executes with assigned business lines/units.

• Gathers and updates competitive data and contact information to support future sales and marketing activities.

• Other related duties assigned as needed.
 

What you bring

• Qualifying leads for sales team processing.

• Experience in VBA, Macros, Excel automation

• Background in any banking software solutions is a plus

• Good communication skills to both internal and external client

• Attention to detail, accuracy and confidentiality and database management
• Knowledge of basic problem resolution and escalation practices
• Ability to apply contract administration and practices concepts
• Analytical, statistical and problem solving skills
• Organizational skills and ability to handle multiple tasks and meet deadlines
• Flexibility, versatility, dependability

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits.

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary

Provide support to key NA clients, vendors, and internal stakeholders primarily via our ticketing system (ServiceNow), email and outbound calls.

This position involves adding value towards Incident progression/resolution, request fulfilment and will also require an element of data reconciliation capability.

A Service Desk Analyst will perform accurate ticket triage and resolve at first line of contact where possible, supporting Incidents and queries or quickly escalating to the correct support team.

There is also a wide range of user fulfilment, including but not limited to, Password Resets, User Access Administration and Access control.

What you will be doing

• Monitor agents on various channels such as Voice and Offline tickets.

• Coach agents on a regular basis discussing performance, strengths and AFI’s.

• Schedule calibration sessions with Operations and leadership team and create a platform for addressing service desk concerns.

• Conduct analysis on QA and CAT performance through weekly and monthly reports.

• Identify process improvement ideas derived from QA evaluations, onshore feedback and client complaints.

• Collaborate with stakeholders on items needing assistance such as KB updation, training gaps and performance management.

• First point of contact for circa 150 clients, internal IT and business users of IT services.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Ticket ownership which includes keeping clients and users informed of progress, tracking and escalating issues as necessary.

• Daily operational tasks (e.g. mainframe checks, SQL queries, data reconciliation).

• Provide English language service by phone and email.

• When unable to resolve incidents/requests efficiently, able to confidently escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge and document into the knowledge base for the wider team.

• Full end to end Access Control including Password Resets, Unlocks and User Administration.

• Track and update tickets to the clients SLA’s and internal OLA’s

• Meets standards of job, such as quality standards, adherence to average handling time, attendance and timekeeping

• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.

• Work a multi-client, multi-line of business mailbox ensuring that emails are worked quickly, accurately and within KPIs

• Provides technical support activities for a software production processing environment

• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.

• Asks probing questions to gather relevant information on routine and complex calls.

• Uses effective listening skills to develop understanding of client questions or issues.

• Maintains passwords, data integrity and file system security for a variety of applications

• Communicates highly technical information to both technical and nontechnical personnel.

• Troubleshoots Client/Vendor Incident and request, identifies the root cause of them and uses tools and resources appropriately to determine how to resolve customer problems

• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

• Good organizational skills and ability to handle multiple tasks and meet deadlines

• Ability to utilize judgment in decision making process and decisions related to job tasks

• General business skills, industry knowledge, financial management and planning skills

• Team skills, including the ability to establish and maintain effective working relationships with teams based in other locations

• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• Communicate confidently with clients and internal users using Microsoft Teams, email and software tools.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Enhanced first line skills such as interrogation of logs for errors, understanding how applications interface in a complex environment.

• Good understanding of IT Infrastructure, hosted systems and Active Directory.

• Track and progress all tickets to resolution, including taking responsibility for the issue and following escalation and handover procedures within SLA timescales to the required standard.

• Carry out system checks and notify support teams of problems.

• Improve or maintain existing procedures within our ServiceNow knowledge base.

• User maintenance on a variety of systems using strict logical access procedures.

• Carry out auditing and operational review activities to ensure FIS remains compliant.

• Participate in team projects that enhance the quality or efficiency of the Service Desk.

• Leading conference calls with internal support teams to set and manage expectations, to provide status updates on outstanding incidents, and to discuss forthcoming environment changes.

• Updating operational and technical documentation together with product user guides as required.

• Work within the scheme compliance and regulatory frameworks.

What you bring

• At least 1 year of work experience

• Ability to work both independently and in a team environment

• Use of Incident/Service request tooling, ServiceNow preferable but not essential

• Excellent customer service skills that build high levels of customer satisfaction

• Good oral and written communication skills in English including documentation writing.

• Educated to at least GCSE English Grade A-C.

• Experience in MS Office and using basic software applications.

• Experienced in 1st line support with previous exposure to a call logging system is preferred

• E.g. Service Desk experience or similar (Help Desk, Call Centre, IT Operations).

• Some knowledge of ITIL Service Desk and Incident Management.

• Good attention to detail and ability to extract the relevant information from callers.

• Good analytical skills.

• Knowledge of the card payments industry preferred

• Transaction Processing and Banking

• Offline Ticket Handling

• Triage skills

What we offer you

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Job Summary

Provide support to key EMEA clients, vendors, and internal stakeholders primarily via our ticketing system (ServiceNow), email and outbound calls.

This position involves adding value towards Incident progression/resolution, request fulfilment and will also require an element of data reconciliation capability.

A Service Desk Analyst will perform accurate ticket triage and resolve at first line of contact where possible, supporting Incidents and queries or quickly escalating to the correct support team.

There is also a wide range of user fulfilment, including but not limited to, Password Resets, User Access Administration and Access control.

What you will be doing

• Monitor agents on various channels such as Voice and Offline tickets.

• Coach agents on a regular basis discussing performance, strengths and AFI’s.

• Schedule calibration sessions with Operations and leadership team and create a platform for addressing service desk concerns.

• Conduct analysis on QA and CAT performance through weekly and monthly reports.

• Identify process improvement ideas derived from QA evaluations, onshore feedback and client complaints.

• Collaborate with stakeholders on items needing assistance such as KB updation, training gaps and performance management.

• First point of contact for circa 150 clients, internal IT and business users of IT services.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Ticket ownership which includes keeping clients and users informed of progress, tracking and escalating issues as necessary.

• Daily operational tasks (e.g. mainframe checks, SQL queries, data reconciliation).

• Provide English language service by phone and email.

• When unable to resolve incidents/requests efficiently, able to confidently escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge and document into the knowledge base for the wider team.

• Full end to end Access Control including Password Resets, Unlocks and User Administration.

• Track and update tickets to the clients SLA’s and internal OLA’s

• Meets standards of job, such as quality standards, adherence to average handling time, attendance and timekeeping

• Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.

• Work a multi-client, multi-line of business mailbox ensuring that emails are worked quickly, accurately and within KPIs

• Provides technical support activities for a software production processing environment

• Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.

• Asks probing questions to gather relevant information on routine and complex calls.

• Uses effective listening skills to develop understanding of client questions or issues.

• Maintains passwords, data integrity and file system security for a variety of applications

• Communicates highly technical information to both technical and nontechnical personnel.

• Troubleshoots Client/Vendor Incident and request, identifies the root cause of them and uses tools and resources appropriately to determine how to resolve customer problems

• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

• Good organizational skills and ability to handle multiple tasks and meet deadlines

• Ability to utilize judgment in decision making process and decisions related to job tasks

• General business skills, industry knowledge, financial management and planning skills

• Team skills, including the ability to establish and maintain effective working relationships with teams based in other locations

• Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.

• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.

• Communicate confidently with clients and internal users using Microsoft Teams, email and software tools.

• First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.

• Enhanced first line skills such as interrogation of logs for errors, understanding how applications interface in a complex environment.

• Good understanding of IT Infrastructure, hosted systems and Active Directory.

• Track and progress all tickets to resolution, including taking responsibility for the issue and following escalation and handover procedures within SLA timescales to the required standard.

• Carry out system checks and notify support teams of problems.

• Improve or maintain existing procedures within our ServiceNow knowledge base.

• User maintenance on a variety of systems using strict logical access procedures.

• Carry out auditing and operational review activities to ensure FIS remains compliant.

• Participate in team projects that enhance the quality or efficiency of the Service Desk.

• Leading conference calls with internal support teams to set and manage expectations, to provide status updates on outstanding incidents, and to discuss forthcoming environment changes.

• Updating operational and technical documentation together with product user guides as required.

• Work within the scheme compliance and regulatory frameworks.

What you bring

• At least 1 year of work experience

• Ability to work both independently and in a team environment

• Use of Incident/Service request tooling, ServiceNow preferable but not essential

• Excellent customer service skills that build high levels of customer satisfaction

• Good oral and written communication skills in English including documentation writing.

• Educated to at least GCSE English Grade A-C.

• Experience in MS Office and using basic software applications.

• Experienced in 1st line support with previous exposure to a call logging system is preferred

• E.g. Service Desk experience or similar (Help Desk, Call Centre, IT Operations).

• Some knowledge of ITIL Service Desk and Incident Management.

• Good attention to detail and ability to extract the relevant information from callers.

• Good analytical skills.

• Knowledge of the card payments industry preferred

• Transaction Processing and Banking

• Offline Ticket Handling

• Triage skills

What we offer you

• A competitive salary and benefits.

• Great workspaces with dedicated and motivated colleagues.

• A variety of career development tools, resources and opportunities.

#LI-CV1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the team:

As part of the Regional Testing team, you will work with Experienced Payments Testing Professionals that are strategically located in India, Philippines, and Australia. You will work for a leading Australian banking client that is seeking to simplify, modernize, and digitize its switching and merchant processing solution under FIS’s managed service offering.

About the role:

As a Software Test Analyst, you’ll test and perfect the fintech products that will change the way people around the world pay, bank and invest. This critical role involves establishing compliance processes with your team and implementing a quality maturity roadmap for each IT functional area.

What you will be doing:

• Reviewing functional and design specifications to ensure full understanding of individual deliverables.

• Identifying test requirements from specifications, map test case requirements and design test coverage plan (Test Strategy/Test Plan)

• Developing, documenting and maintaining the functional test cases and other test artefacts like the test data, data validation and harness scripts

• Developing, maintaining and upgrading manual or automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans

• Executing and evaluating manual or automated test cases and report test results

• Performing usability testing for total system performance, reliability, scalability and security

• Organizing and maintaining the test script library

• Working closely with technical and non technical resources for quality of delivery and ensure all outputs are aligned with key project success metrics

• Effectively communicates testing activities and findings in oral and written forms

• Assisting in the release process and with improving and automating the process

• Holding and facilitating test plan/case reviews with cross-functional team members

• Identifying any potential quality issues per defined process and escalate potential quality issues immediately to management

• Isolating, replicating and reporting defects and verifying defect fixes

• Complying with all FIS policies and procedures

• Other related duties assigned as needed.

What you will need:

• At least 5 years of background with software testing for Banking and Payments clients

• Must have background with transaction switching or Payments Testing experience (eftpos, card schemes MCard etc.) and has worked with Banking and Payments Industry.

• Must have experience in testing using stubs and simulators

• Must have experience in Schemes Certification testing using EMV

• Must be familiar with ISO8583 message processing & Switch – Payments processing.

• Proficiency in quality management methods, tools and technologies.

• A bachelor’s in computer science, information systems, business administration or other related discipline, or the equivalent experience

Added bonus if you have:

• Experience in the following Applications: IST/Merchant Account & Settlement (MAS), IST/Clearing (CLR), Data Navigator, Connex &/or Webpay/Digipay

• Experience in the following Tools/Sims: Test Rail, Jira, FINsim

• Background with POS & ATM

• Background working with Australian clients is a big plus

• ISTQB Foundation Software Testing certification

What we offer you:

At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Enhance your knowledge with Payments Testing working with Industry expert clients under Financial Services

• Inclusive and diverse work environment

• Flexible working arrangement and schedule

• Competitive salary and benefits

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the team:

As part of the Regional Testing team, you will work with Experienced Payments Testing Professionals that are strategically located in India, Philippines, and Australia. You will work for a leading Australian banking client that is seeking to simplify, modernize, and digitize its switching and merchant processing solution under FIS’s managed service offering.

About the role:

As a Software Test Analyst, you’ll test and perfect the fintech products that will change the way people around the world pay, bank and invest. This critical role involves establishing compliance processes with your team and implementing a quality maturity roadmap for each IT functional area.

What you will be doing:

• Reviewing functional and design specifications to ensure full understanding of individual deliverables.

• Identifying test requirements from specifications, map test case requirements and design test coverage plan (Test Strategy/Test Plan)

• Developing, documenting and maintaining the functional test cases and other test artefacts like the test data, data validation and harness scripts

• Developing, maintaining and upgrading manual or automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans

• Executing and evaluating manual or automated test cases and report test results

• Performing usability testing for total system performance, reliability, scalability and security

• Organizing and maintaining the test script library

• Working closely with technical and non technical resources for quality of delivery and ensure all outputs are aligned with key project success metrics

• Effectively communicates testing activities and findings in oral and written forms

• Assisting in the release process and with improving and automating the process

• Holding and facilitating test plan/case reviews with cross-functional team members

• Identifying any potential quality issues per defined process and escalate potential quality issues immediately to management

• Isolating, replicating and reporting defects and verifying defect fixes

• Complying with all FIS policies and procedures

• Other related duties assigned as needed.

What you will need:

• At least 10 years of background with software testing for Banking and Payments clients

• Must have background with transaction switching or Payments Testing experience (eftpos, card schemes MCard etc.) and has worked with Banking and Payments Industry.

• Must have experience in testing using stubs and simulators

• Must have experience in Schemes Certification testing using EMV

• Must be familiar with ISO8583 message processing & Switch – Payments processing.

• ISTQB Foundation Software Testing certification

• Proficiency in quality management methods, tools and technologies.

• A bachelor’s in computer science, information systems, business administration or other related discipline, or the equivalent experience

Added bonus if you have:

• Experience in the following Applications: IST/Merchant Account & Settlement (MAS), IST/Clearing (CLR), Data Navigator, Connex &/or Webpay/Digipay

• Experience in the following Tools/Sims: Test Rail, Jira, FINsim

• Background with POS & ATM

• Background working with Australian clients is a big plus

What we offer you:

At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Enhance your knowledge with Payments Testing working with Industry expert clients under Financial Services

• Inclusive and diverse work environment

• Flexible working arrangement and schedule

• Competitive salary and benefits

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the team:

As part of the Regional Testing team, you will work with Experienced Payments Testing Professionals that are strategically located in India, Philippines, and Australia. You will work for a leading Australian banking client that is seeking to simplify, modernize, and digitize its switching and merchant processing solution under FIS’s managed service offering.

About the role:

As a Software Test Analyst, you’ll test and perfect the fintech products that will change the way people around the world pay, bank and invest. This critical role involves establishing compliance processes with your team and implementing a quality maturity roadmap for each IT functional area.

What you will be doing:

• Reviewing functional and design specifications to ensure full understanding of individual deliverables.

• Identifying test requirements from specifications, map test case requirements and design test coverage plan (Test Strategy/Test Plan)

• Developing, documenting and maintaining the functional test cases and other test artefacts like the test data, data validation and harness scripts

• Developing, maintaining and upgrading manual or automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans

• Executing and evaluating manual or automated test cases and report test results

• Performing usability testing for total system performance, reliability, scalability and security

• Organizing and maintaining the test script library

• Working closely with technical and non technical resources for quality of delivery and ensure all outputs are aligned with key project success metrics

• Effectively communicates testing activities and findings in oral and written forms

• Assisting in the release process and with improving and automating the process

• Holding and facilitating test plan/case reviews with cross-functional team members

• Identifying any potential quality issues per defined process and escalate potential quality issues immediately to management

• Isolating, replicating and reporting defects and verifying defect fixes

• Complying with all FIS policies and procedures

• Other related duties assigned as needed.

What you will need:

• At least 10 years of background with software testing for Banking and Payments clients

• Must have background with transaction switching or Payments Testing experience (eftpos, card schemes MCard etc.) and has worked with Banking and Payments Industry.

• Must have experience in testing using stubs and simulators

• Must have experience in Schemes Certification testing using EMV

• Must be familiar with ISO8583 message processing & Switch – Payments processing.

• ISTQB Foundation Software Testing certification

• Proficiency in quality management methods, tools and technologies.

• A bachelor’s in computer science, information systems, business administration or other related discipline, or the equivalent experience

Added bonus if you have:

• Experience in the following Applications: IST/Merchant Account & Settlement (MAS), IST/Clearing (CLR), Data Navigator, Connex &/or Webpay/Digipay

• Experience in the following Tools/Sims: Test Rail, Jira, FINsim

• Background with POS & ATM

• Background working with Australian clients is a big plus

What we offer you:

At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Enhance your knowledge with Payments Testing working with Industry expert clients under Financial Services

• Inclusive and diverse work environment

• Flexible working arrangement and schedule

• Competitive salary and benefits

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the team:

As part of the Regional Testing team, you will work with Experienced Payments Testing Professionals that are strategically located in India, Philippines, and Australia. You will work for a leading Australian banking client that is seeking to simplify, modernize, and digitize its switching and merchant processing solution under FIS’s managed service offering.

About the role:

As a Software Test Analyst, you’ll test and perfect the fintech products that will change the way people around the world pay, bank and invest. This critical role involves establishing compliance processes with your team and implementing a quality maturity roadmap for each IT functional area.

What you will be doing:

• Reviewing functional and design specifications to ensure full understanding of individual deliverables.

• Identifying test requirements from specifications, map test case requirements and design test coverage plan (Test Strategy/Test Plan)

• Developing, documenting and maintaining the functional test cases and other test artefacts like the test data, data validation and harness scripts

• Developing, maintaining and upgrading manual or automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans

• Executing and evaluating manual or automated test cases and report test results

• Performing usability testing for total system performance, reliability, scalability and security

• Organizing and maintaining the test script library

• Working closely with technical and non technical resources for quality of delivery and ensure all outputs are aligned with key project success metrics

• Effectively communicates testing activities and findings in oral and written forms

• Assisting in the release process and with improving and automating the process

• Holding and facilitating test plan/case reviews with cross-functional team members

• Identifying any potential quality issues per defined process and escalate potential quality issues immediately to management

• Isolating, replicating and reporting defects and verifying defect fixes

• Complying with all FIS policies and procedures

• Other related duties assigned as needed.

What you will need:

• At least 5 years of background with software testing for Banking and Payments clients

• Must have background with transaction switching or Payments Testing experience (eftpos, card schemes MCard etc.) and has worked with Banking and Payments Industry.

• Must have experience in testing using stubs and simulators

• Must have experience in Schemes Certification testing using EMV

• Must be familiar with ISO8583 message processing & Switch – Payments processing.

• Proficiency in quality management methods, tools and technologies.

• A bachelor’s in computer science, information systems, business administration or other related discipline, or the equivalent experience

Added bonus if you have:

• Experience in the following Applications: IST/Merchant Account & Settlement (MAS), IST/Clearing (CLR), Data Navigator, Connex &/or Webpay/Digipay

• Experience in the following Tools/Sims: Test Rail, Jira, FINsim

• Background with POS & ATM

• Background working with Australian clients is a big plus

• ISTQB Foundation Software Testing certification

What we offer you:

At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Enhance your knowledge with Payments Testing working with Industry expert clients under Financial Services

• Inclusive and diverse work environment

• Flexible working arrangement and schedule

• Competitive salary and benefits

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the team:

As part of the Regional Testing team, you will work with Experienced Payments Testing Professionals that are strategically located in India, Philippines, and Australia. You will work for a leading Australian banking client that is seeking to simplify, modernize, and digitize its switching and merchant processing solution under FIS’s managed service offering.

About the role:

As a Software Test Analyst, you’ll test and perfect the fintech products that will change the way people around the world pay, bank and invest. This critical role involves establishing compliance processes with your team and implementing a quality maturity roadmap for each IT functional area.

What you will be doing:

• Reviewing functional and design specifications to ensure full understanding of individual deliverables.

• Identifying test requirements from specifications, map test case requirements and design test coverage plan (Test Strategy/Test Plan)

• Developing, documenting and maintaining the functional test cases and other test artefacts like the test data, data validation and harness scripts

• Developing, maintaining and upgrading manual or automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans

• Executing and evaluating manual or automated test cases and report test results

• Performing usability testing for total system performance, reliability, scalability and security

• Organizing and maintaining the test script library

• Working closely with technical and non technical resources for quality of delivery and ensure all outputs are aligned with key project success metrics

• Effectively communicates testing activities and findings in oral and written forms

• Assisting in the release process and with improving and automating the process

• Holding and facilitating test plan/case reviews with cross-functional team members

• Identifying any potential quality issues per defined process and escalate potential quality issues immediately to management

• Isolating, replicating and reporting defects and verifying defect fixes

• Complying with all FIS policies and procedures

• Other related duties assigned as needed.

What you will need:

• At least 10 years of background with software testing for Banking and Payments clients

• Must have background with transaction switching or Payments Testing experience (eftpos, card schemes MCard etc.) and has worked with Banking and Payments Industry.

• Must have experience in testing using stubs and simulators

• Must have experience in Schemes Certification testing using EMV

• Must be familiar with ISO8583 message processing & Switch – Payments processing.

• ISTQB Foundation Software Testing certification

• Proficiency in quality management methods, tools and technologies.

• A bachelor’s in computer science, information systems, business administration or other related discipline, or the equivalent experience

Added bonus if you have:

• Experience in the following Applications: IST/Merchant Account & Settlement (MAS), IST/Clearing (CLR), Data Navigator, Connex &/or Webpay/Digipay

• Experience in the following Tools/Sims: Test Rail, Jira, FINsim

• Background with POS & ATM

• Background working with Australian clients is a big plus

What we offer you:

At FIS, we hire the best. In return, you receive exceptional benefits including:

• Opportunities to innovate in fintech

• Enhance your knowledge with Payments Testing working with Industry expert clients under Financial Services

• Inclusive and diverse work environment

• Flexible working arrangement and schedule

• Competitive salary and benefits

#LI-AR3

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Quality assurance analysts are responsible for testing, analyzing, and ensuring the quality of software, products, and systems.