Total 2 accounting analyst job vacancies in Quality Assurance / Control category in The Philippines

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Type Of Hire :

Education Desired :

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Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What You Will Be Doing

• Monitor agents on various channels such as Voice and Offline tickets in Spanish/English

• Coach agents on a regular basis discussing performance, strengths and AFI’s.

• Schedule calibration sessions with Operations and leadership team and create a platform for addressing service desk concerns.

• Conduct analysis on QA and CSAT performance through weekly and monthly reports.

• Identify process improvement ideas derived from QA evaluations, onshore feedback and client complaints.

• Collaborate with stakeholders on items needing assistance such as KB updating, training gaps and performance management.

• Meets standards of job, such as quality standards, adherence to average handling time, attendance and timekeeping

• Analyzes and resolves incidents, problems or known errors related to failures in application or any escalations received

• User maintenance on a variety of systems using strict logical access procedures.

• Carry out auditing and operational review activities to ensure FIS remains compliant.

• Participate in team projects that enhance the quality or efficiency of the Service Desk.

• Leading conference calls with internal support teams to set and manage expectations, to provide status updates on outstanding incidents, and to discuss forthcoming environment changes.

• Updating operational and technical documentation together with product user guides as required by process or Quality

• Work within the scheme compliance and regulatory frameworks.

What You Will Bring

• Proficiency in the Spanish Language (Verbal and Written).

• Experience in Quality Assurance and IT Service Desk is a plus but not required.

• Experience in IT Operations (Tech Support) is also a plus

• Amenable to work on a night shift (core hours: 9pm to 6am)

• Amenable to work on a hybrid setup (up to twice a week onsite). Office location is at Ecoplaza Bldg, Magallanes, Makati City (near Magallanes MRT Station, EDSA)

• College undergraduates with relevant work experiences are welcome to apply

What We Offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources, and opportunities

• Work for an organization that champions Inclusion and Diversity and Women in Technology

#LI-JO1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Participate in the sales lead process to generate new business opportunities in support of FIS sales goals and objectives.

What you will be doing

• Pre-qualifies sales leads received through various channels (telephone, website, tradeshows, company events, etc. in conjunction with lead generation best practices including, but not limited to pre-qualification rating system, pre-call prep and call guide development.

• Generates sales leads through outbound calling in conjunction with lead generation programs.

• Maintains sales lead documentation.

• Nurtures long-term opportunities to continue FIS communication in early stages prior to the sales cycle.

• Supports all strategic and targeted sales and marketing campaigns through comprehensive data collection.

• Tracks and evaluates campaign effectiveness and reports findings to manager.

• Supports enterprise lead generation activities, in addition to tracking and reporting on all lead generation marketing programs to drive revenue opportunities into the sales pipeline.

• Demonstrates product knowledge and executes lead generation activities for one or more business lines/units.

• Ensures timely lead follow-up by assigned sales executive and conversion of pre-qualified leads to further stages within the sales process.

• Prepares lead generation reports and presents results to end constituents guiding them via interactive interpretation on the results, cause, and potential next-step actions.

• Identifies areas of opportunity, prepares business presentations, and executes with assigned business lines/units.

• Gathers and updates competitive data and contact information to support future sales and marketing activities.

• Other related duties assigned as needed.
 

What you bring

• Qualifying leads for sales team processing.

• Experience in VBA, Macros, Excel automation

• Background in any banking software solutions is a plus

• Good communication skills to both internal and external client

• Attention to detail, accuracy and confidentiality and database management
• Knowledge of basic problem resolution and escalation practices
• Ability to apply contract administration and practices concepts
• Analytical, statistical and problem solving skills
• Organizational skills and ability to handle multiple tasks and meet deadlines
• Flexibility, versatility, dependability

What we offer you

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits.

#Ll-EA1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass