FIND YOUR 'BETTER' AT AIA
We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
If you believe in better, we’d love to hear from you.
About the Role
This position is accountable for designing and implementing projects/initiatives related to the Business Quality (BQ) Framework, Market Conduct Guidelines (MCG) and risk, audit and compliance requirements.
- Develop and implement interventions to address gaps in the BQ Framework and correct negative sales practices.
- Design and execute long term action plans to promote quality and compliance culture in the agency. Conduct quality health check in the agencies.
- Develop detailed work procedures/manuals, tools, training and communication plans that support BQ framework and MCG.
- Provide training and coaching to the agency on all matters relating to sales quality. Conduct agency site visits to ensure sales quality practices are being implemented. Obtain feedback to improve BQ framework implementation.
- Execute and monitor audit action items and risk management initiatives based on agreed deliverables and timelines.
- Perform other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other business requirements.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
