Total 38 help desk specialist job vacancies in Quality Assurance / Control category in The Philippines

1. Implements and maintains all food safety related strategies, policies and procedures
2. Maintains open communication with all related departments to address the identification of food safety hazards and process improvement opportunities.
3. Implements HACCP Plan and pre-requisite programs.
4. Performs HACCP monitoring to include but not limited to – concentration of chlorinated water solution monitoring, temperature monitoring, environmental monitoring and metal detection, and the sanitation program.
5. Implements the document management system in collecting, maintaining and updating of  SOPs (Standard Operating Procedures), policies and templates for all Food Safety related records.
6. Responsible for investigating customer complaints related to quality, monitoring of complaint resolution per process owner and instigates the RQI process.
7. Conducts traceability for product complaints and/or recall process to ensure timely communication, execution and completion of related documentation within the set standards for Customer Complaints and Product Recall.
8. Performs microbiological and physical-chemical tests of raw materials, finished products and environmental tests of all food safety related equipment and facilities through rapid tests and conventional methods to determine product quality and perform the necessary controls when there is non-conformance/s.
9. Escalates any deviation from the quality and operational processes set by the organization/plant/site
10. Ensures that Good Laboratory Practices and the Quality Assurance Systems in the Meat Laboratory are strictly implemented and are in place at all times.
11. Ensures the proper and strict implementation of the meat product hold and release programs by ensuring product is not released without prior approval and documentation.
12. Conducts GMP of production and personnel including truck and truck personnel.
13. Monitor and check pre-dispatch and dispatch items for delivery.
14. Assist in customers and NMIS audits, customer complaint resolutions and takes appropriate action promptly.
15. Promotes good customer relations with all TMM Stakeholders and Partners.
16. Works with the Operations team to ensure compliance with applicable food safety regulatory requirements (5S/GMP, HACCP, and ISO).
17. Monitors and observes key associates' compliance on the food safety and quality assurance activities.
18. Leads the QA team during their assigned shift and section by addressing issues (quality and process), as well as is able to make immediate decisions / actions to address these.

• Specializes in delivering test services for project/application with a team of test specialists.
• The role performs tasks to understand Client requirements, prepare test strategy, provides effort and time estimates, identify dependencies, builds technical execution plan and reports status to management and Client.
• The role directs and works along with team to build optimized test scenarios, develop models and BDD test cases, develop automation, execute test cases, resolve technical issues, manage defect cycle , mentor and enable skills of the team and to provide technical direction to the team.
• The role has deep skills in core testing, technical testing, business domain, testing method/tools along with good skills in managing team and understanding of project management.

• 3-5 years experience only when candidate has banking project experience (Has UAT, banking domain experience)
• Has a very good communications skill.
• Has very good communications skill.
• Has UAT, banking domin experience.
• Used test management tool.
• Has ALM (Application Lifecycle Management) experience.

As a Policy Governance specialist within the Center of Excellence (PGA), your primary responsibility will be to develop, implement, and govern policies and procedures that ensure compliance, consistency, and best practices across the organization. You will work closely with cross-functional teams to establish policy frameworks, review and update policies, and ensure adherence to policy requirements. This role requires strong knowledge of policy management, attention to detail, and the ability to collaborate with stakeholders at all levels.

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced QUALITY ANALYST to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Documenting and reporting process or service quality level
• Developing and implementing standards for inspection
• Developing a workflow for process audits
• Developing plans to help improve and mitigate risks
• Communicating with other team members to solve problems
• Following up with the appropriate channels when mistakes are found
• Training other quality insurance members on all inspection processes

• At least 6 months of WORK EXPERIENCE in the same role
• Good written and verbal English communication skills
• Amenable to work ONSITE in Makati
• OK to work on night shifts, with overtime whenever needed

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

This role is an important part of our Quality Assurance process, and aims to ensure that all sales and operational staff represent TSA and their Clients in a manner that is compliant with internal standards, as well as individual client procedures and legislation.

What will a normal day look like? 

• Review of voice recordings or data sets as per the quality assurance schedule and brief.
• Assessment records completed via approved assessment methods
• Reports all identified opportunities via approved feedback methods and process
• Escalation of high severity non-compliance completed for all instances
• Accurate information reported
• To perform any other related tasks which may be necessary from time to time 

We are looking to hire a skilled test specialist to design and implement quality-check procedures for our products. As a test specialist, you are responsible to perform all the Quality assurance related activities with due diligence to ensure highest quality product delivered to the clients.

Your key tasks

• Manage all aspects of testing for one or more clients from Test Strategy to execution.
• Contribute to definition of Test Policy and Test Plan
• Provide effort estimations.
• Design, update and execute functional and business test scenarios and test cases based on functional and non-functional requirements, ensuring their reusability.
• Manage test environments (baseline definition and maintenance, assessment on environment readiness)
• Manage tools for testing, tracking defects, statistics and requirements coverage reporting.
• Document and evaluate the result of the testing, investigate testing deficiencies.
• Monitor and control testing activities against planned budget and quality gates.
• Report progress to management and client
• Contribute to continuous improvement of Test Management processes and procedures.
• Actively manage client relationship with appropriate communication if required.

This role will primarily perform management testing over key controls processes in accordance with U.S. GAAP and other relevant finance standards, procedures, and policies.

Responsibilities and Duties: 

• Monitor compliance of processes and procedures with established policies and key controls by performing audits over specific financial and operational areas of focus.
• Perform assessments and testing for SOX controls and project review testing.
• Gather supporting documents for quarterly Corporate submissions.
• Develop and improve process documentation and annual update of SOX process narratives.
• Maintain intranet site and documentations related to finance controls.
• Support the review and development of processes and key controls for significant risk areas.
• Contribute expertise and recommendations in developing and documenting remediation plans to address review findings.
• Support the Team Lead in conducting training and knowledge transfer for new hires.
• Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

We are looking to hire a skilled senior test specialist to design and implement quality-check procedures for our products. As a test specialist, you are responsible to perform all the Quality assurance related activities with due diligence to ensure highest quality product delivered to the clients.

Your key tasks

• Manage all aspects of testing for one or more clients from Test Strategy to execution.
• Contribute to definition of Test Policy and Test Plan
• Provide effort estimations.
• Design, update and execute functional and business test scenarios and test cases based on functional and non-functional requirements, ensuring their reusability.
• Manage test environments (baseline definition and maintenance, assessment on environment readiness)
• Manage tools for testing, tracking defects, statistics and requirements coverage reporting.
• Document and evaluate the result of the testing, investigate testing deficiencies.
• Monitor and control testing activities against planned budget and quality gates.
• Report progress to management and client
• Contribute to continuous improvement of Test Management processes and procedures.
• Actively manage client relationship with appropriate communication if required.

If you're looking to build your career in an exciting, challenging, and yet fun and rewarding working environment, this is your sign!

Join us; apply now!

We are looking for a Clinical Quality Control Specialist! As a Clinical Quality Control Specialist, you will be responsible for handling the end-to-end monitoring and inspecting the clinical research protocols subject's chart. As a Clinical Quality Control Specialist, you are also responsible for:

• Generating missed visits and out-of-window reports daily
• Closely coordinate with the onsite team
• Ensure that the visits are scheduled and appropriate documentation is captured within the source.
• End-to-end monitoring of the subject's chart from screening up until the end of treatment
• Make modifications and improvements to the data or reports
• Ensuring that the organization's output is accurate in order to meet established quality standards
• Produce, evaluate, and validate audit reports which will be discussed with the superiors.

What were looking for

• Working knowledge of tools, methods, and concepts of Quality Control or Clinical Research
• Solid knowledge of relevant regulatory standards
• Good communication skills, both verbal and written
• Excellent data collection and analysis skills
• A keen eye for detail and a results-driven approach
• Ability to work in a team-fostered environment.
• Ability to prioritize and organize work in a multitasked environment..
• Ability to maintain the highest level of confidentiality.
• Thorough knowledge of quality control standards and testing methodologies
• An experience as a Clinical Research Associate or Clinical Research Officer (CRA/CRO) is a plus!

• Government-mandated contributions: SSS, Philhealth, PagIBIG
• 13th month pay: computation is based on the basic salary of the employee
• Attendance Incentive: bi-monthly incentive for employees with perfect attendance
• Perks and/or Allowances: Deminimis (non-taxable), benefits of relatively small value intended for the general welfare of employees (Power and Internet Allowance, Meal Allowance, Rice Allowance, Clothing Allowance, Laundry Allowance, and/or Medical Cash Allowance)
• Paid Leaves: 6 VL to take time off, 6 SL (recuperation), 3 EL (emergency situations), statutory leaves (maternity, solo parent, maternity, etc)
• Leave Conversion: maximum of 10 unused leave credits may be converted into cash
• Special Leave Privileges: birthday occasions, client-initiated leaves
• Healthcare Benefit with one (1) dependent
• Life Insurance
• Funeral Assistance: Php 5,000
• Service Award Incentive: rewards and recognition for employees who will successfully reach 1, 3, 5, 7, or 10 years with the company

The Quality Specialist, Risk and Control is an individual contributor role responsible for performing activities related to internal control testing witin the First Line of Defense across mutiple services, service tiers and languages following documented guidelines and procedures for Client Care groups. This includes evaluation of the adequacy, effectiveness and efficiency of internal controls and documentation of test results.

This includes collaboration and communication within the department for process improvement and internal control testing reviews,  engaging with managers and cross-functional support teams, and meeting performance targets which include accuracy and efficiency.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

This role plays an important part in our Quality Assurance process and aims to ensure that all sales and operational staff represent TSA and their clients in a manner that is compliant with internal standards, as well as individual client procedures and legislation. 

What will a normal day look like? 

You will manage opportunities from agent recordings and other data captured through TSA Way driven methods and processes, saving customers by understanding innovation points and offering value added solutions that will drive brand loyalty and advocacy.  You will also be required to: 

• Review of voice recordings or data sets as per the quality assurance schedule and brief.
• Assessment records completed via approved assessment methods
• Reports all identified opportunities via approved feedback methods and process
• Escalation of high severity non-compliance completed for all instances
• Accurate information reported
• To perform any other related tasks which may be necessary from time to time 

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced QUALITY ANALYST to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Documenting and reporting process or service quality level
• Developing and implementing standards for inspection
• Developing a workflow for process audits
• Developing plans to help improve and mitigate risks
• Communicating with other team members to solve problems
• Following up with the appropriate channels when mistakes are found
• Training other quality insurance members on all inspection processes

Monthly Salary: PHP 23,000

• At least 6 months of WORK EXPERIENCE in the same role
• Good written and verbal English communication skills
• Amenable to work ONSITE in Makati
• OK to work on night shifts, with overtime whenever needed

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

The QA Analyst is responsible for assuring that the analytical procedures are conducted accordingly for both finished goods and raw materials.  The position is also responsible for ensuring laboratory equipments are functional and regularly calibrated. Ensures that all routine and monitoring analyses are regularly conducted and provide accurate and precise results to relevant stakeholders. The position will assist in the implementation and documentation involving ISO, HACCP and Good Manufacturing Practices.

1. Conducts routine primary method of analysis based on the sampling plan. 
2. Conducts regular equipment internal calibration and maintenance.
3. Monitors and conducts routine analyses of Finished Feed and Raw Materials as required in the established acceptance parameters.
4. Ensure that monitoring analyses for Finished Feed and Raw Materials are conducted based on schedule.
5. Ensure that secondary methods of analyses are regularly validated.
6. Ensure the accuracy and precision of results forwarded to relevant stakeholders.
7. Ensure the implementation of laboratory safety and regulatory compliance.

Records Management

1. Maintains a recording system of all analytical results and validation..
2. Maintains a monitoring system of equipment calibration.
3. Prepares and sign Certificate of Analysis.
4. Prepares various report as assigned.

General Tasks

1. Monitors results of analyses of samples submitted to 3rd party Laboratory.
2. Monitors laboratory costs and engage to cost saving initiatives.
3. Monitors laboratory wastes generation and disposal.
4. Monitors laboratory tools and supplies inventory. 
5. Maintains laboratory cleanliness and implementation of 5S.
6. Participates and contributes with cross-functional teams involving various process improvement activities.
7. Perform jobs other than the current assignment under the following situations: when the employees assigned to do the task is on leave; when the employees assigned to do the task in question is out of work area due to other assignments such as official business trips, field work, special projects, attending seminars or trainings; when the employees assigned to do the task in question is assigned to do jobs of higher priority
8.  Complies any or all of the following as may be assigned or required: be a core group member in any of the company's Integrated Programs; be a member of QIT within the department and may be requested to be a member in a cross-functional project team.
9. Participate in company programs and in meetings pertaining to quality improvement, efficiency, productivity, security and safety, sanitation and food safety, environment, waste reduction, sustainability, social responsibility and risk management.
10.      10.  Takes an active role in the implementation and maintenance systems such as ISO and 5S/GMP/HACCP.
11.  Performs other related tasks as may be directed by the Immediate Team Leader or Department Head