Total 59 quality manager job vacancies in Quality Assurance / Control category in The Philippines

Collecting and Interpreting Data; Conducting System/Process Audits; Spearhead Issue Resolution; Preparing Reports.

Primary Duties and Responsibilities:

• Interprets data, analyze results using statistical techniques paying particular attention to trends and patterns that could be valuable for diagnostic and predictive analytics efforts.
• Develops and implements data analyses, data collection systems, and other strategies that optimize statistical efficiency and quality.
• Conducts system and process audit and facilitates corrective action request to ensure the company’s compliance to its documented processes.
• Spearheads and monitors the resolution of issues and audit findings.
• Prepares report for various data monitoring and measurements.
• Works alongside teams within the business or the management team to establish business and information needs.
• Identifies opportunity for process improvements, recommend system modifications, and develop policies for data governance.
• Identifies and establishes necessary process documentation.
• Process confidential data and information according to company guidelines.
• Perform other related duties as may be assigned from time to time.

As an Quality Inspector, you’ll be reporting to Inspector Team Leader or Operations Manager and working as part of our Operations department. The purpose of QIMA’s Operations team is to deliver our industry-leading services to our clients while ensuring that all the work we do is performed to the QIMA standard of quality.

Your main duties will revolve around on-site quality inspections of our clients’ products.

• Check email daily to receive inspection documents.
• Attend to inspections on time and communicate with supplier in a professional way.
• Perform the inspection of the merchandise according with company procedures. Supervise the stuffing of the containers according with company procedures.
• Fulfill inspection reports according with company procedures and timelines.

As the Quality & Knowledge Specialist, you are responsible for the quality & knowledge management for your markets. You are responsible for collaboration with both in-house and out-sourced operations, maintaining and increasing CS global quality. We are looking for a specialist with strong analytical skills and a business mindset that contributes to delivering excellent customer service. You also have a good understanding of quality and knowledge in customer service.

Key Responsibilities

• Maintain and control quality assurance processes and standards.
• Analyze performance data to identify trends and areas for improvement.
• Lead the quality and knowledge management processes for both in-house and outsourced teams.
• Work closely with in-house and outsourced operations teams to ensure alignment on quality and knowledge management initiatives.
• Implement knowledge management best practices and tools.

• Support EPPI Operation Advisor representative in identifying opportunities for improved operational performance at the organizational level
• Draw up and / or review reports, organizational procedures, technical documentation;
• Support EPPI Operation Advisor representative in making sure the organizational procedures are understood and applied.
• Conduct regular visual audits of the facilities, main carriageway and equipment and produce audit reports, in compliance with contract requirements and company best practices.
• Conduct internal audits for client’s operation and EPPI operation
• Oversee the toll auditors in the routine audits of toll collection data (transactions, class discrepancies, collected revenues, revenue discrepancies).
• Manage the quality management system to achieve the overall goals of meeting the client’s and EPPI’s requirement.
• Reporting to MCX management on all quality control and quality assurance issues.
• Monitor the accuracy and exhaustiveness of data collected.
• Provide recommendations on business process improvements and best practices.
• Oversee the analysis of relevant project data to support recommendations for corrective action, improvements and best practices’ implementation on MCX.
• Monitor the production and the deadlines of the deliverables due to external stakeholders.
• Monitor the project’s performance against key performance indicators and delivery of all due contractual obligations.
• Assist in recommending and conducting trainings for the Staff.
• Perform other related duties as may be assigned from time to time.

As an Automation Quality Assurance (QA) Specialist at Octal Philippines Inc., you will be responsible for driving the automation testing process within our software development lifecycle. Your role will involve developing and executing automated test scripts, analyzing test results, and collaborating with development teams to ensure the quality and reliability of our software products. By leveraging automation tools and best practices, you will help optimize testing efficiency and effectiveness.

• Bachelor’s degree in any course related to Information Technology
• At least 2-3 years of work experience related and focused on Software Quality Assurance, Software User Acceptance, Testing, System Documentation
• Working knowledge about any programming language, database, & server application solutions.
• Working knowledge of basic IT support services such as: Software and Applications trouble shooting and use of commonly used software products (e.g., MS Office, MS Windows and Internet tools).
• Basic Networking Skills.
• Working knowledge on basic programming and internet tools (e.g. Web Browsing, FTP, HTTP, HTTPS).
• Sound Documentation and Communication Skills.
• Selenium or Jenkins

We are looking for a Junior Web Quality Assurance Engineer who is comfortable working as part of a Scrum team and believes that the quality of the product is a team-responsibility, can demonstrate professionalism and commitment to the role, the organization, and the creation of the product. A professional who is passionate for how software is developed in teams and always looking to improve, has a drive to continuously learn new things by reading and trying out new technologies on the job, also enjoy teaching others.

We are looking for an honest, self-aware of professional capabilities and always open to learn and to improve, shows confidence, fun loving and productive, shows eagerness to grow and learn more about the business. This include asking questions on a timely matter, reading, modeling others, and being open and responsive to feedback or areas of improvement.

Responsibilities

• Own functional, regression, and acceptance testing of web applications. Testing layout, interface usability, and looking for user experience improvements.
• Participate in the software development life cycle from beginning to end.
• Create and execute test plans for existing products and features.
• Work with development teams to define testing protocols for new features as they are designed and developed.
• Provide additional cross-functional test support for other team members
• Develop test scenarios from requirements and ensure maximum requirement traceability.
• Providing detailed bug reports to the Engineering Team using JIRA.
• Liaise with internal teams (e.g. Developers, QA Lead, and Product Managers) to identify system requirements
• Monitor debugging process results
• Investigate the causes of non-conforming software and train users to implement solutions
• Track quality assurance metrics, like defect densities and open defect counts
• Stay up-to-date with new testing tools and test strategies
• Other tasks may be assigned

• Bachelor's degree in Computer or Software Engineering, Electrical Engineering, or a related field, equivalent training, fellowship, or work experience.
• Experience in automation testing using Cypress, JMeter, Postman, or Selenium is an advantage
• Experience working on web protocols and data formats such as HTTPS and JSON.
• Experience testing cloud APIs.
• Good understanding of common UI/UX principles, paradigms, and user journeys.
• Knowledge of testing automation frameworks and software
• Basic knowledge of integrating test automation in CI/CD pipelines

A Quality analyst will play a vital role in ensuring the delivery of high-quality and accurate virtual assistance services in the healthcare industry. You will be responsible for monitoring and evaluating the performance of virtual assistants, identifying areas for improvement, and implementing quality improvement initiatives to enhance overall service delivery.

TASKS:

• Monitor and evaluate virtual assistants' performance through call and email monitoring, assessing adherence to quality assurance guidelines and service level agreements.
• Identify areas for improvement in virtual assistants' performance, providing constructive feedback and coaching to virtual assistants to enhance their performance and effectiveness.
• Conduct regular audits and spot checks to validate the accuracy and completeness of tasks completed by virtual assistants.
• Document and track quality assurance findings, trends, and recommendations for continuous improvement.
• Collaborate with cross-functional teams to ensure consistent adherence to quality standards.
• Collaborate closely with Client Services Managers to discuss the performance metrics of VAs.
• Communicate effectively to highlight VAs' strengths and AFIs.
• Develop action plans for improvement based on feedback from CSMs and clients.
• Create comprehensive process flows for various tasks handled by VAs.
• Ensure all process flows are up-to-date and reflect the current best practices.
• Collaborate with teams to streamline processes and improve efficiency.
• Develop and maintain QA forms tailored to specific tasks and client requirements.

QUALIFICATIONS:

• Excellent analytical and problem-solving skills.
• Strong attention to detail and ability to multi-task.
• Excellent communication and interpersonal skills.
• At least 2 years of experience in a quality assurance or quality management role, preferably within the healthcare industry. (Experience in Fertility and Mental Health is preferred but not required)
• Proficiency in using quality monitoring tools and software.
• Ability to work well in a team environment and collaborate with cross-functional teams.

PRIMARY

• Computer Processor: at least Intel Core i3-5th gen (2015 or later) AMD Ryzen 3
• Computer Memory/RAM: at least 8.00 GB
• Computer Operating System: at least Windows 10 / Mac OS Ventura
• Headset: Any USB-type headset with noise-cancelling feature
• Camera: Capable of a clear and crisp video output

BACK-UP

• Computer Processor: at least Intel Core i3-3rd gen (2015 or later) or similar
• Computer Memory/RAM: at least 4.00 GB
• Computer Operating System: at least Windows 10 / Mac OS Ventura
• Headset: Any USB-type headset with noise-cancelling feature (Optional)

RATE AND REWARDS:

• Rate is as high as $850 (USD) monthly
• Employment Type: Independent Contractor
• Free Training
• Paid Time Offs
• HMO Coverage
• Performance-Based Increase
• Permanent Work From Home

Are you capable of using your business skills and technical expertise to create and provide solutions and analysis for both clients within the company and those outside of it? Are you open to learning how to understand, analyze, and utilize available data to guide business and strategic decisions company-wide? 

Great! Why don't you join us as our Report Leader? 

You will be expected to:  

• Manage our team in Cebu responsible to review product inspection reports;  
• Monitor team performance to ensure team KPI targets are met;  
• Arrange work shifts to accommodate for the workload;  
• Support team leaders with training and development activities;  
• Implement any new processes/strategies handed down by the top management;  
• Review reports validated by team members and make suggestions on improving report quality;  

We may also ask you to:  

• Work on claim investigations;  
• Carry out any other management tasks necessary to keep your team on the ball and our service quality excellent.

Our team is responsible for the implementation of the Avaloq Crypto Assets Platform.

You will be surrounded by smart, highly capable people who are passionate to build the next generation of innovative applications to address the upcoming challenges of the Crypto and Blockchain industry.

We are looking for passionate Quality Assurance Engineer for Digital Assets in Banking to join our team and bring these innovative designs live.

Your key tasks 

• Work as part of an agile development team developing a cutting-edge digital asset offering for banks
• Develop and implement software testing strategies for the implementation of complex business transformation feature.
• Develop test plans, write test cases and test scripts
• Write automated test cases for front and backend applications (APIs, Web and mobile applications)
• Execution of all test steps, application of test processes, methods and software
• Perform the functional test of developed tasks or fixed bugs delivered by the development team
• Open Jira tasks for new identified bugs or environment issues
• Provide QA reporting for weekly test or test campaign execution
• Support and advice developers on quality measures

• Monitors and evaluates customer service interactions through call monitoring, email reviews, and chat transcripts to ensure adherence to quality standards and compliance with company policies.
• Identifies areas for improvement in customer service performance and provide actionable feedback to customer service representatives.
• Conducts regular quality audits and provide detailed reports to management, highlighting trends, areas of improvement, and best practices.
• Collaborates with the management team to develop and implement quality improvement initiatives and strategies.
• Analyzes customer feedback and data to identify opportunities for process improvement and customer satisfaction enhancement.
• Stay updated on industry best practices and regulatory requirements to ensure compliance and quality standards are met.
• Develops and delivers comprehensive training programs for new and existing customer service representatives, focusing on product knowledge, customer service skills, and company policies and procedures.
• Creates training materials, including manuals, presentations, and interactive activities, to support the learning and development of customer service representatives.
• Conducts training sessions, workshops, and role-playing exercises to enhance the skills and performance of customer service representatives.
• Evaluates the effectiveness of training programs through assessments,quizzes, and performance evaluations, and make necessary adjustments to improve training outcomes.
• Collaborates with the quality assurance team to incorporate customer feedback and quality metrics into training programs.
• Provides ongoing coaching and support to customer service representatives to reinforce training and promote continuous improvement in performance.

As an Quality Inspector, you’ll be reporting to Inspector Team Leader or Operations Manager and working as part of our Operations department. The purpose of QIMA’s Operations team is to deliver our industry-leading services to our clients while ensuring that all the work we do is performed to the QIMA standard of quality.

Your main duties will revolve around on-site quality inspections of our clients’ products.

• Check email daily to receive inspection documents.
• Attend to inspections on time and communicate with supplier in a professional way.
• Perform the inspection of the merchandise according with company procedures. Supervise the stuffing of the containers according with company procedures.
• Fulfill inspection reports according with company procedures and timelines.

• Conduct regular audits and assessments to identify areas for improvement and ensure adherence to quality standards.
• Responsible for setting up compliance of delivery rules and standard operating processes (SOPs) for the delivery riders of foodpanda PH
• Develop and maintain a comprehensive compliance matrix for the riders to ensure the regional requirements are being met.
• Collaborate with the training team to create materials that promote adherence to quality and compliance standards.
• Ensures to reduce costs driven by non-compliance of riders bring down top-driving operational costs through process improvements and
  streamlined courier/fleet compliance processes.
• Tracking of daily rider performance Preparing and analyzing large data sets to identify operational bottlenecks and optimization
  opportunities
• Ensuring local implementation of global projects, in particular roll out of tools and product improvements
• Stay informed about local, and regional changes and regulations affecting rider logistics.
• Collaborate with cross-functional teams, including operations, compliance, and product, to ensure seamless integration of quality and compliance processes.
• Working towards constantly improving customer experience

Job Scope:

1. Investigation and identifying the right root cause

2. Provide analytical and technical skills to maintain company quality services and products

3. Manages and supervise quality control laboratory activities

4. Supervision and leading staff

4. Ensure robust testing procedures and outputs and identifying mistakes or non-conformity issues.

Duties & Responsibilities:

1. Develops procedures by understanding customer requirements in order to have an effective quality control.
2. Ensure material and product specifications are in-place for supplier and monitoring compliances.
3. Collaborated with the Quality Assurance personnel for the implementation of systems, procedures and standards of operation to comply with company standards and local regulations.
4. Leads the establishments and implementation of procedures for sampling, recording and reporting data.
5. Supervises and guides all laboratory personnel to ensures quality in the process by which products are manufactured.
6. Final approver for all GxP documents.
7. Designated/alternate authorized person for batch release.
8. Appraises customer’s requirements and ensure satisfaction
9. Facilitate proactive solutions by collecting and analyzing quality data
10. Review and ensure all standards and policies are current
11. Keep records of quality reports, statistical reviews and relevant documentation
12. Make sure that Out of Specifications are investigated and resolved.
13. Ensure appropriate actions are taken in case of willful or negligent GMP violations up to and escalating to responsible management for any necessary disciplinary action.
14. Ensure all legal standards are met to maintain certifications of the laboratory.
15. Ensure appropriate and timely escalation for quality related matters.
16. Assess the conclusions of periodic review of process performance, product quality and the Quality Management System.
17. Monitor effectiveness of quality systems, including performance of GMP and internal audits, metrics monitoring and participation in management reviews.
18. Lead/Initiates/participates in any process improvements aimed at improving efficiency and savings
19. Ensure appropriate interface with authorities for any GxP related activities.
20. Decision on withholding products from distribution if needed, for resolution of quality or compliance issues or mandate market actions, up to and including recommendation for recall of product, following the relevant procedures.
21. Escalation of any issues due to inadequate resources (personnel, budgetary, etc) to perform quality oversight or duties.
22. Works collaboratively with other department for completion of investigation through root-cause analysis pertinent to product/customer complaint and other related non-conformities identified within the process in coordination with the department head.
23. Prepares and submits departmental monthly/quarterly KPI and other report on a timely basis
24. Lead and representative of Quality control for all regulatory and client audits and prepares necessary aids for external audits.
25. Facilitate the Quality Council Meetings and is responsible for the oversight of product quality and GMP compliance for all products manufactured or distributed from the site.

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

What do we offer?

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.

Benefits:

• Non-taxable Allowances
• HMO and Life Insurance
• Paid Time Offs
• Annual Wellness Subsidy
  

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining our team, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

#imaginemore

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

Role Information: EN

Studio: KWM

Location: APAC, Philippines, Pasig

Area of Work: Player Engagement

Service: Engage

Employment Type: Full-time

Working Pattern: In-Office, Hybrid

About the job

Reporting to the Goods Flow Manager, this Specialist role is tasked to safeguard the quality of all logistic processes to ensure that no damaged goods reach the customer. He/She accomplishes this by carrying out logistics operations according to local laws and regulations; maintaining the IKEA brand standard in supply quality, health and safety standards in all goods flow and customer delivery processes.

Your assignment

• You are the first point of contact in the store for supply chain partners with regards to quality-related topics;
• You ensure the correct execution of the goods flow process, keeping customer-perceived availability in focus;
• You develop and use knowledge and expertise of logistics to achieve quality and safety standards in the logistics function;
• You ensure daily operational inspections and maintenance procedures, fulfilling local legal standards and IKEA standards.

About the job

Reporting to the Goods Flow Manager, this Specialist role is tasked to safeguard the quality of all logistic processes to ensure that no damaged goods reach the customer. He/She accomplishes this by carrying out logistics operations according to local laws and regulations; maintaining the IKEA brand standard in supply quality, health and safety standards in all goods flow and customer delivery processes.

Your assignment

• You are the first point of contact in the store for supply chain partners with regards to quality-related topics;
• You ensure the correct execution of the goods flow process, keeping customer-perceived availability in focus;
• You develop and use knowledge and expertise of logistics to achieve quality and safety standards in the logistics function;
• You ensure daily operational inspections and maintenance procedures, fulfilling local legal standards and IKEA standards.

The Test Management Team is accountable to manage the various test campaigns in the context of the maintenance of the application landscape of our clients during SIT (System Integration Test – internally) and UAT (User Acceptance Test – with the client) phases.

The team is also responsible to plan and manage the End of Period tests (end of Quarter, end of Year). The team has ownership on the test environments, including environment refresh, software installation and environment readiness assessments.

Your key tasks:

• Management of the release processes for changes in the software related to Avaloq products.
• Coordinate and plan the test campaign for monthly client releases (UPL) and Hot Fixes (EME)
• Coordinate and plan the test simulation of End of Period for all clients.
• Ensure Test environment availability for Client UAT.
• Track and distribute test results to management and client.
• Provide to stakeholders content scope for UPL and EME releases and liaise with Release Management.
• Manage client acceptance environment usage plan across projects and AMS for each client.
• Orchestrate installation of bug fixes with Development and Release Management
• Perform compliance/audit Key Controls
• Manage client relationship with appropriate communication.
• Manage defects and Reporting.
• Manage tools for testing, tracking defects and statistics.
• Contribute to continuous improvement of Test Management processes and procedures.

If you're looking to build your career in an exciting, challenging, and yet fun and rewarding working environment, this is your sign!

Join us; apply now!

We are looking for a Clinical Quality Control Specialist! As a Clinical Quality Control Specialist, you will be responsible for handling the end-to-end monitoring and inspecting the clinical research protocols subject's chart. As a Clinical Quality Control Specialist, you are also responsible for:

• Generating missed visits and out-of-window reports daily
• Closely coordinate with the onsite team
• Ensure that the visits are scheduled and appropriate documentation is captured within the source.
• End-to-end monitoring of the subject's chart from screening up until the end of treatment
• Make modifications and improvements to the data or reports
• Ensuring that the organization's output is accurate in order to meet established quality standards
• Produce, evaluate, and validate audit reports which will be discussed with the superiors.

What were looking for

• Working knowledge of tools, methods, and concepts of Quality Control or Clinical Research
• Solid knowledge of relevant regulatory standards
• Good communication skills, both verbal and written
• Excellent data collection and analysis skills
• A keen eye for detail and a results-driven approach
• Ability to work in a team-fostered environment.
• Ability to prioritize and organize work in a multitasked environment..
• Ability to maintain the highest level of confidentiality.
• Thorough knowledge of quality control standards and testing methodologies
• An experience as a Clinical Research Associate or Clinical Research Officer (CRA/CRO) is a plus!

• Government-mandated contributions: SSS, Philhealth, PagIBIG
• 13th month pay: computation is based on the basic salary of the employee
• Attendance Incentive: bi-monthly incentive for employees with perfect attendance
• Perks and/or Allowances: Deminimis (non-taxable), benefits of relatively small value intended for the general welfare of employees (Power and Internet Allowance, Meal Allowance, Rice Allowance, Clothing Allowance, Laundry Allowance, and/or Medical Cash Allowance)
• Paid Leaves: 6 VL to take time off, 6 SL (recuperation), 3 EL (emergency situations), statutory leaves (maternity, solo parent, maternity, etc)
• Leave Conversion: maximum of 10 unused leave credits may be converted into cash
• Special Leave Privileges: birthday occasions, client-initiated leaves
• Healthcare Benefit with one (1) dependent
• Life Insurance
• Funeral Assistance: Php 5,000
• Service Award Incentive: rewards and recognition for employees who will successfully reach 1, 3, 5, 7, or 10 years with the company

General Purpose:  Ensures products and services meet client, stakeholder and contractual expectations, by monitoring order processes/SOPs to enhance operations, ensure reliability of work product, and minimize  errors.

 Responsibilities and Duties

1. Implementation of quality assurance procedures
2. Order inspection and review of workflow
3. Contract review
4. pricing
5. process
6. accuracy
7. reports weekly on results
8.  identify and log work errors with resolution or action items for correction
9. Evaluate processes and procedures to identify areas for improvement and share actionable process suggestions to enhance efficiency and effectiveness.

As an Quality Inspector, you’ll be reporting to Operations Manager and working as part of our Operations department. The purpose of QIMA’s Operations team is to deliver our industry-leading services to our clients while ensuring that all the work we do is performed to the QIMA standard of quality.

Your main duties will revolve around on-site quality inspections of our clients’ products.

• Check email daily to receive inspection documents.
• Attend to inspections on time and communicate with supplier in a professional way.
• Perform the inspection of the merchandise according with company procedures. Supervise the stuffing of the containers according with company procedures.
• Fulfill inspection reports according with company procedures and timelines.

• Efficiently manage ticket quality checks.
• Effectively support the OPM with the management Quality targets.
• Highlight any potential quality issues to the OPM.
• Prepares internal and external quality reporting.
• Liaise with Team Leaders on continuous evaluation and improvement of the team’s internal and external service quality.
• Support Team Leaders with the introduction and management of quality improvement techniques.
• Provide Team Leaders with feedback regarding individual agents’ quality scores.
• Highlight any urgent quality training needs to the Team Leaders whilst supporting them in conducting an effective training needs analysis of all agents.
• Liaise with Team Leader in planning and delivery of all agreed training and coaching identified on individual PDP’s.
• Design and Implement Smart Action plan when necessary
• Work with the global quality coordinator as well as the global quality circle team
• Effectively handles complaints and submits DRSMs on time
• Provides coaching to agents regarding ticket handling

Quality Assurance (QA) plays a critical role in ensuring that issue handling and services meet quality standards and customer expectations. By establishing and maintaining quality processes, conducting rigorous assessment and inspections, and driving continuous improvement initiatives, they contribute to the organization's reputation for delivering high-quality solutions and services.

Responsibilities and Duties

• Ticket Analysis and Review: Reviewing and analyzing tickets or reported issues to understand their nature and severity.
• Quality Assessment: Evaluating issue handling or services to ensure they meet quality standards and specifications.
• Identification of Trends and Patterns: Identifying recurring issues or patterns in quality issues to address root causes and prevent future occurrences.
• Coaching and Training: Providing guidance and training to team members to improve their understanding and execution of quality standards and processes.
• Metrics and Reporting: Collecting data and generating reports on quality metrics such as defect rates, resolution times, and customer satisfaction scores to track performance and identify areas for improvement.
• Collaboration and Communication: Working closely with other teams such as shift leads, process analysts, and tech hub engineers to address quality concerns and ensure alignment on quality goals.
• Continuous Improvement: Implementing strategies and initiatives to continuously enhance the quality of services through process improvements, technology upgrades, or skill development.
• Customer Satisfaction Focus: Ensuring that quality efforts are ultimately aimed at improving customer satisfaction by delivering services that meet or exceed their expectations.

Eram Talent is currently hiring for a Quality Assurance Manager (Luxury Experience) for one of our esteemed clients in Saudi Arabia. Our client, a leading company in the luxury industry, is looking for a dedicated and experienced professional to ensure the highest level of quality and customer satisfaction.

As a Quality Assurance Manager, you will be responsible for implementing and maintaining quality assurance processes and standards throughout the organization. Your role will involve developing and implementing quality control procedures, conducting regular audits and inspections, and creating reports to track and analyze quality metrics.

This is an excellent opportunity for an individual with a strong background in quality assurance, particularly within the luxury sector, to contribute to the success of a renowned company.

Responsibilities

• Develop and implement quality assurance processes, procedures, and standards
• Establish quality control checkpoints and conduct regular audits and inspections
• Monitor and analyze quality metrics, identifying areas for improvement
• Collaborate with cross-functional teams to implement corrective actions and improve quality performance
• Train and educate employees on quality assurance processes and standards
• Maintain up-to-date knowledge of industry standards and best practices in quality management
• Compile and analyze data and prepare reports on quality performance
• Ensure compliance with all relevant quality regulations and certifications
• Identify and address customer complaints and concerns related to quality
• Stay current with customer expectations and industry trends in luxury goods

• Proven experience as a Quality Assurance Manager, preferably within the luxury goods industry
• Strong knowledge of quality management systems and tools
• Solid understanding of relevant quality regulations and certifications
• Excellent analytical and problem-solving skills
• Detail-oriented with a focus on accuracy and precision
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Ability to work well in a team and collaborate with colleagues at all levels
• Bachelor's degree in Engineering, Business Administration, or a related field (preferred)
• Certification in quality management (e.g., Six Sigma, ISO 9001) is a plus
• Fluent in English and Arabic

Primary Duties & Responsibilities · Lead and develop a high-performing team supporting Account/s and provide exceptional quality assurance services to WNS clients · Driving people development by aligning to the Quality DNA program · Drive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk management via Six Sigma & Lean Deployment · Drive SLA adherence / Customer CTQ by ensuring all parameters are met and corrective and preventive actions are taken · Redesign & deploy sampling and stratification strategy based on Compliance checks , Financial processes (volume & Value mix ) Errors, Customer priorities & Agent performance · SLA baselining, predictive SLA monitoring & reporting · Provide thought leadership, creative solutions & leverage problem solving techniques to drive continuous improvement · Serve as an integral part of the enterprise ecosystem by participating in strategic projects, RFPs, Client visits · Digitalization of Quality Assurance Delivery – embed Digital tools to strengthen audit mechanism & control framework · Provide meaningful business insights to all stakeholders; in-depth statistical analysis, defects, exceptions and trends leading to performance enhancement & client experience · Demonstrate Leadership Behaviors (e.g. Enterprise Thinking, Effective and Quick Decision Making, Making Collaboration Essential) · Foster a spirit of continuous learning & collaboration across teams

As a Marketplace Content Associate, you will report directly to the  Marketplace Quality Associate Manager. You will perform content moderation in all areas related to marketplace quality across all countries where Carousell operates. You will act as a generalist who will perform actions to support the content integrity of the platform, with internal and external user experience in mind. This is a full-time project-based (12 months) role based in Ortigas, Pasig, Metro Manila, Philippines.

Responsibilities:

• Perform manual moderation functions for incoming ads / users  from different sources of report.
• Ensure listings and users in our platform are compliant to our policies.
• Identify and act on suspicious or undesirable content or behavior in our platform.
• Perform moderation functions using different tools.
• Identify areas of improvement and suggest solutions to enhance User experience to keep the marketplace safe.
• Send and Respond to tickets in relation to S&Q iniatives, fraud, disputes, account enforcement, and respond to authorities.
• Respond to escalation from different channels in the organization