Total 61 Quality Assurance / Control job vacancies in metro manlia national capital region

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We are looking for a Clinical Quality Control Specialist! As a Clinical Quality Control Specialist, you will be responsible for handling the end-to-end monitoring and inspecting the clinical research protocols subject's chart. As a Clinical Quality Control Specialist, you are also responsible for:

• Generating missed visits and out-of-window reports daily
• Closely coordinate with the onsite team
• Ensure that the visits are scheduled and appropriate documentation is captured within the source.
• End-to-end monitoring of the subject's chart from screening up until the end of treatment
• Make modifications and improvements to the data or reports
• Ensuring that the organization's output is accurate in order to meet established quality standards
• Produce, evaluate, and validate audit reports which will be discussed with the superiors.

What were looking for

• Working knowledge of tools, methods, and concepts of Quality Control or Clinical Research
• Solid knowledge of relevant regulatory standards
• Good communication skills, both verbal and written
• Excellent data collection and analysis skills
• A keen eye for detail and a results-driven approach
• Ability to work in a team-fostered environment.
• Ability to prioritize and organize work in a multitasked environment..
• Ability to maintain the highest level of confidentiality.
• Thorough knowledge of quality control standards and testing methodologies
• An experience as a Clinical Research Associate or Clinical Research Officer (CRA/CRO) is a plus!

• Government-mandated contributions: SSS, Philhealth, PagIBIG
• 13th month pay: computation is based on the basic salary of the employee
• Attendance Incentive: bi-monthly incentive for employees with perfect attendance
• Perks and/or Allowances: Deminimis (non-taxable), benefits of relatively small value intended for the general welfare of employees (Power and Internet Allowance, Meal Allowance, Rice Allowance, Clothing Allowance, Laundry Allowance, and/or Medical Cash Allowance)
• Paid Leaves: 6 VL to take time off, 6 SL (recuperation), 3 EL (emergency situations), statutory leaves (maternity, solo parent, maternity, etc)
• Leave Conversion: maximum of 10 unused leave credits may be converted into cash
• Special Leave Privileges: birthday occasions, client-initiated leaves
• Healthcare Benefit with one (1) dependent
• Life Insurance
• Funeral Assistance: Php 5,000
• Service Award Incentive: rewards and recognition for employees who will successfully reach 1, 3, 5, 7, or 10 years with the company

About IntouchCX 

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About the Job

The Senior Director for Training, Quality and Compliance plans, coordinates, directs and supervises all aspects of the support service delivery for a set of specific client programs which can be located over multiple centers in different cities. This position ensures full support to business unit owner client interaction related to service delivery, planning and ensuring client satisfaction on Training, Quality, Compliance and Customer Experience metrics, profitability and revenue maximization, and providing account direction. 

As Senior Director of Training, Quality and Compliance, You Will…

• Manage all aspects of client operations including planning, development, implementation, and maintenance for the account
• Manage day-to-day service delivery through Training and Quality Managers/Senior Managers
• Provide effective coaching to the managers in a timely manner
• Meet or exceed account objectives for revenue, gross profit, quality and customer satisfaction
• Present Training and Quality Data to client during business reviews
• Directly responsible for developing and conceptualizing quality management system in the company
• Identify improvement opportunities, develop and drive appropriate action plans for quality and training enhancement
• Work with the fraud and security team to assess product and process compliance, assess operational risks and develop risk management strategies
• Ensure periodic internal reviews, transaction audits (including physical audits) are done to ensure that compliance procedures are followed
• Responsible for ensuring we disseminate written policies and procedures related to compliance activities
• Ensure that monitoring/auditing, preparing and providing adequate feedback is happening according to SLAs
• Ensure adherence to quality norms as per client specification, also internal policies, procedures, and compliance regulations are being followed
• Identify improvement opportunities, develop and drive appropriate action plans for quality enhancement
• Manage internal and external quality audits
• Identify root cause analysis of training and quality shortfalls
• Reduce learning curve and help enhance product/process knowledge of new joinees
• Communicate to heighten awareness and focus on the importance of improving the overall customer experience
• Drive Training programs/Certification program at the engagement level and participate in the training programs as trainers
• Maintain the desired target throughput for process training batches
• Develop and maintain client rapport and complete satisfaction with contract and customer services
• Develop, grow, and maintain employee experience, capability, morale, and job satisfaction
• Monitor and report performance metrics and client satisfaction to the client, the company, and our employees
• Accountable for managing account performance against profitability objectives, contract metrics and client expectation
• Assure that contract compliance, documentation and information is up to date and files are maintained
• Assure that contract requirements including process compliance, service levels, talk times, escalations, quality scores, and etc., are routinely conveyed and understood by team members
• Provide the lead role in the absence of the business unit owner, in client communications in matters of support performance reporting, billing, systems, staffing, product development, and complaints
• Accountable for the information conveyed to clients and responsible for distribution to internal management, Sales, and staff of key information received
• Support client goals by improving the quality & efficiency of consumer relation services, update & integrate global technology platforms and optimize & better integrate fulfillment activities
• Responsible for ensuring timely and effective implementation and deployment of regional or global company initiatives within the specific account

As Senior Director of Training, Quality and Compliance, You Have…

• Bachelor’s degree preferred, plus 5-years experience in a Training and Quality Management role
• Experience in handling Process and Regulatory Compliance a plus
• Proven experience in a senior Training and Quality role, preferably at a managerial or Director level
• Strong strategic thinking and planning skills
• Excellent leadership, communication, and interpersonal skills
• Familiarity with the latest learning technologies and trends
• Demonstrated ability to collaborate with cross-functional teams
• Must have strong and effective verbal and written communication skills
• Must be able to deal with confidential/sensitive topics appropriately
• Must be a team player and leader
• Must be able to successfully manage multiple projects simultaneously
• Must have excellent interpersonal, organizational, mediation, and negotiation skills
• Work From Cyber Park Tower 1 Office (Full-Time) but may be asked to report to other Philippine sites as needed

By signing this application, the applicant consents to IntouchCX collecting, using and retaining his/her personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.

WHAT IS YOUR ROLE

As Quality Assurance Advocate, you will be supporting various strategic business unit (SBU) teams to assess and ensure quality of work aligns with the outlined expectations.. You will work to understand client expectations and complete daily audits of team members work in reflection. Providing detailed and accurate documentation and data input to team leadership to ensure quality excellence we can be proud of!

WHAT WILL YOU DO 

• Complete daily quality audits of team members in accordance with Boldr’s expectations, through documentation and data reporting.
• Track, document, escalate or resolve QA issues to meet internal and external expectations. 
• Identify opportunities and provide recommendations for continuous improvement initiatives.
• Check compliance of each team member to processes established by the client and capture errors including language such as grammar lapses, wordy phrases, spelling errors, data inaccuracy, etc.
• Review data output against guidelines provided by the client and provide weekly summaries of the outcomes to team leadership.
• Maintain focus on data integrity and producing work of the highest quality.
• Review data output against guidelines provided by the client.
• Complete timely reports and provide data analysis and trends.

YOU HAVE…

• At least 6 months to 1 year experience as a Quality Assurance.
• Preferably with Omni QA Experience.
• Strong attention to detail and are interested in growing within a Quality Assurance role
• Focused and self motivated, able to work independently to achieve goals.
• Ability to communicate escalations and technical concerns to leadership.
• Excellent English language skills (written and verbal) and can speak to clients/stakeholders confidently.
• Excellent reading comprehension, verbal, and written communication skills.
• Aptitude to quickly learn and navigate new technology, systems, and applications
• Ability to accept feedback gracefully and with an open mind.
• Computer and technical skills; proficiency in Google Suite, specifically Google Sheets and other tools such as CRMs (Zendesk, Gorgias, Salesforce, etc.)

• Law Benefits
• Private Health Insurance
• Paid Time Off
• Training
• Life insurance
• Mental Health Support
• Learning and Development Programs

WHAT YOU’LL LIKE ABOUT US

● Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.

● We geek out on new ideas, proposals, and anything that will positively impact our clients, and of course, you!

● We’ve got training sessions in-store to help you level up your skill set.

● With you on Boldr’s side, we’ll tackle social responsibility initiatives together.

● We have rest and relaxation benefits.

Eram Talent is currently seeking a highly skilled and experienced Senior Field Compliance Technician to join their team. As a leading Talent Acquisition Consultancy, Eram Talent provides exceptional recruitment solutions to clients in various industries worldwide. In this role, you will be responsible for ensuring compliance with all regulatory requirements related to field operations. You will work closely with the field team to identify potential compliance issues, provide guidance on corrective actions, and ensure adherence to safety protocols and standards.

Responsibilities

• Conduct regular field inspections and audits to ensure compliance with regulatory requirements
• Identify potential compliance issues and provide recommendations for corrective actions
• Collaborate with cross-functional teams to develop and implement compliance strategies
• Ensure proper documentation of compliance activities and maintain accurate records
• Provide training and guidance on compliance practices and procedures
• Stay updated on industry regulations and best practices
• Participate in incident investigations and provide support in resolving compliance-related issues

• Bachelor's degree in a related field.
• Minimum of five years of experience in safety related to oil and gas industry.
• Certified in NEBOSH or OSHA or Equivalent.
• Knowledge of Safety International standards such as NFPA, OSHA, NEBOSH and ANSI.
• Strong knowledge of regulatory requirements and industry standards
• Excellent communication and interpersonal skills
• Ability to work independently and manage multiple tasks
• Attention to detail and strong analytical skills
• Proficient in using computer applications and software
• Valid driver's license and willingness to travel to field locations as needed

We are currently seeking a highly skilled and detail-oriented Mechanical Inspector to join our team at Eram Talent. As a leading Talent Acquisition Consultancy in the Oil & Energy industry, we are committed to providing outstanding recruitment solutions to our clients. With a global reach and network, we specialize in sourcing high-potential professionals with sophisticated skills from various industries such as Oil & Gas, Petroleum, Infrastructure, Energy, Water, Transportation, Science & Technology, and Health Care.

As a Mechanical Inspector, you will play a crucial role in ensuring the quality and compliance of mechanical equipment in the Oil & Energy sector. Your expertise and attention to detail will contribute to the success of our clients' projects, and ultimately, the growth and reputation of Eram Talent.

• Minimum 7+ Years Experience as a Mechanical Inspector within the Oil & Energy industry.
• Oil and Gas experience.
• Mandatory Certifications API 510, API 570 & AWS-CWI and/or CSWIP-3.1 (All certificates shall currently be valid).
• Strong knowledge of industry standards and regulations, such as API, ASME, and ISO.
• Demonstrated experience in conducting inspections and tests on mechanical systems and equipment.
• Proficiency in interpreting technical drawings, specifications, and schematics.
• Excellent attention to detail and ability to identify and document non-conformances.
• Strong interpersonal and communication skills to collaborate effectively with cross-functional teams.
• Attach CV along with all valid certifications in the google forms.

Eram Talent is a leading recruitment agency that specializes in talent acquisition. We are currently seeking a skilled and experienced CP Inspector to join our team. As a CP Inspector at Eram Talent, you will be responsible for ensuring the effectiveness and integrity of the cathodic protection systems.

You will perform inspections, tests, and evaluations on cathodic protection systems to ensure compliance with industry standards and regulations. The successful candidate will have a strong understanding of cathodic protection principles and practices, as well as excellent problem-solving abilities.

• Minimum 14 years’ experience with diploma or 7 years’ experience with BSc Engineering degree.
• NACE CIP-1 & NACE CP Certifications
• NACE CP2 or SA Coating Inspector Level 1 or CSWIP-BGAS Gr2 or SSPC PCI-1 or equivalent
• Knowledge of cathodic protection principles, methods, and techniques.
• Experience in performing CP inspections and tests.
• Familiarity with industry standards and regulations.
• Proficient in using CP testing equipment and software.
• Excellent communication and collaboration skills.
• Ability to work independently and as part of a team.
• Attention to detail and strong analytical skills.

Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.

Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.

Scope of role

As a QA Engineer you will ensure a high-quality product is delivered to our customers while driving through improvements to our QA capability, you will report to the QA Manager in our Makati office. The software product QA team and have responsibility for delivering improvements and influencing colleagues, and implementing manual and automated tests. The team is part of the wider Engineering team which is a global team with main hubs in Manila, Sweden, Spain, UK and North America.

The Makati office is growing and we are looking for Engineers that want to be part of a successful team building software products and working with the latest technologies.  

As a QA Engineer, you will:

• Define and deliver QA strategic improvements and capabilities  
• Build expertise in important QA areas, for example performance or security testing    
• Deliver quality software to our customers  
• Drive the testing approach of user stories through refinement and technical designs  
• Develop automated and manual tests against those detailed user stories and designs  
• Ensure Engineering deliverables meet the needs of our customers, and are thoroughly tested  
• Focus on test automation to support Continuous Delivery to our customers  
• Validate engineering estimates and timescales
• Maintain current technical user documentation  
• Maintain the software on an ongoing basis  
• Communicate with our customer success team to help troubleshoot/verifying customer raised defects  

• 3 years of experience as QA Engineer proficient in automation testing and QA practices (BDD, Exploratory testing).  
• Experience in coding test automation using object-oriented programming languages e.g. Java  
• Must have an experience with Unix/Linux at the command line. 
• Experience creating tooling and scripts to support daily activities - for example provisioning, installing and configuring systems. 
• Manual testing experience, including root cause analysis.  
• Experience performing exploratory testing.  
• Experience with working in an Agile (Scrum) environment  
• Knowledge of the software development lifecycle  
• Experience with quality and continuous improvement  
• Awareness of Continuous Delivery principles and how to test when continuously delivering.  
• Experience in version control systems like Git  
• Willing to work in a hybrid setup, reporting onsite at least once a week to our Makati office.

• Health Insurance for you and your dependants
• Supplemental Medical Claim
• Employee Assistance Program
• Retirement Plan
• Flexible Hybrid Working
• Enhanced Parental Leave
• Life Assurance
• Subsidies and Allowances

ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.

We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.

Eram Engineering, a reputable engineering firm, is currently seeking a qualified and experienced Welding QC Inspector with Aramco Approval #1 and CBT (Computer Based Testing) certification. As a Welding QC Inspector, you will play a crucial role in ensuring the quality and compliance of welding operations, conducting inspections, and coordinating with various stakeholders to ensure project success.

Responsibilities

• Perform inspections of welding operations in accordance with project specifications and quality standards
• Conduct visual and physical inspections of welding joints, materials, and equipment
• Ensure compliance with relevant codes, standards, and regulations
• Review and interpret welding procedures, specifications, and contracts
• Coordinate with welding personnel to ensure proper setup and execution of welding processes
• Conduct material inspections and tests, including weld visual inspections, RT/UT examinations, and mechanical testing
• Monitor work progress and identify any non-conformities or deficiencies
• Prepare inspection reports and maintain accurate documentation of inspections and test results
• Coordinate with project engineers, contractors, and other stakeholders to address quality issues and implement corrective actions
• Stay updated with industry best practices, codes, and regulations related to welding

• Aramco Approval #1 for Welding Inspection is mandatory
• Certification in CBT Welding Inspection is mandatory
• Bachelor's degree or Diploma in Mechanical Engineering
• Minimum of 5 years of experience in welding inspection and quality control
• In-depth knowledge of welding procedures, materials, and equipment
• Strong understanding of welding codes, specifications, and contracts
• Experience in conducting visual inspections, RT/UT examinations, and mechanical testing
• Excellent attention to detail and strong analytical skills
• Effective communication and interpersonal skills
• Ability to work independently and collaborate with multidisciplinary teams
• Proficiency in using computer software for documentation and report writing

Basic Salary - 7500-9000 Saudi Riyal

• 8 hours/6 days a week
• Above 48 hours a week Overtime
• Yearly Vacation
• Food, Accommodation and Transportaion provided

Eram Engineering, a reputable engineering firm, is currently seeking a qualified and experienced Civil QC Inspector with CBT (Computer Based Testing) certification. As a Civil QC Inspector, you will be responsible for ensuring the quality and compliance of civil construction projects, conducting inspections, and collaborating with various stakeholders to achieve project success.

Responsibilities

• Perform inspections of civil construction activities in accordance with project specifications and quality standards
• Conduct visual and physical inspections of concrete works, structural steel, earthworks, and other civil elements
• Ensure compliance with relevant codes, standards, and regulations
• Review and interpret construction drawings, specifications, and contracts
• Conduct material inspections and tests, including soil compaction, concrete slump, and reinforcement inspections
• Monitor work progress and identify any non-conformities or deficiencies
• Prepare inspection reports and maintain accurate documentation of inspections and test results
• Collaborate with project engineers, contractors, and other stakeholders to address quality issues and implement corrective actions
• Stay updated with industry best practices, codes, and regulations related to civil construction

• Aramco Approval # 1 Mandatory
• Certification in CBT Civil Inspection is Mandatory
• Bachelor's degree in Civil Engineering
• Minimum of 5 years of experience in civil construction inspection
• In-depth knowledge of civil engineering principles, codes, and regulations
• Strong understanding of construction drawings, specifications, and contracts
• Experience in conducting soil compaction, concrete slump, and reinforcement inspections
• Excellent attention to detail and strong analytical skills
• Effective communication and interpersonal skills
• Ability to work independently and collaborate with multidisciplinary teams
• Proficiency in using computer software for documentation and report writing

Basic Salary - 7500-9000 Saudi Riyal

• 8 hours/6 days a week
• Above 48 hours a week Overtime
• Yearly Vacation
• Food, Accommodation and Transportaion provided

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced QUALITY ANALYST to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and Responsibilities:

• Documenting and reporting process or service quality level
• Developing and implementing standards for inspection
• Developing a workflow for process audits
• Developing plans to help improve and mitigate risks
• Communicating with other team members to solve problems
• Following up with the appropriate channels when mistakes are found
• Training other quality insurance members on all inspection processes

Monthly Salary: PHP 23,000

• At least 6 months of WORK EXPERIENCE in the same role
• Good written and verbal English communication skills
• Amenable to work ONSITE in Makati
• OK to work on night shifts, with overtime whenever needed

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives

Description

MyDeal is a leading Australian online retail marketplace that focuses on providing “everything for your home” (furniture, homewares, garden, appliances and more). Founded in 2011, MyDeal has brought Australian shoppers the biggest brands, the best deals, discounts and sales on an extensive range of home and lifestyle products. Since September 2022, MyDeal has been a part of Woolworths Group, Australia and New Zealand’s largest retailer. Our partnership with Woolworths Group continues our shared commitment to provide great value, quality products and convenience for our customers.

As a Quality Analyst, you will play a pivotal role in ensuring that our customer service representatives consistently deliver exceptional service and adhere to established quality standards. Your primary responsibility will be to monitor, assess, and improve the quality of customer interactions, contributing to the overall success and customer satisfaction of our organization.

Responsibilities

• Quality Monitoring: Conduct regular evaluations of customer service interactions, including phone calls, and email communications. Assess agents' performance against predefined quality metrics and criteria.
• Feedback and Coaching: Provide constructive feedback to customer service representatives based on evaluation results. Conduct weekly call calibration sessions / ticket reviews with various teams 
• Data Analysis and Reporting: Analyse  quality data and generate reports to identify trends, patterns, and areas for improvement. Provide regular reports to management with recommendations for enhancing customer service quality. 
• Process Improvement: Collaborate with cross-functional teams to identify process improvements and best practices that can enhance the customer experience. Participate in the development and refinement of call scripts and service workflows.
• Compliance and Standards: Ensure that agents adhere to company policies, procedures, and compliance regulations. Issue an incident report for quality violations. Work closely with the Customer Service Manager to ensure new hires are well-prepared to meet quality standards.
• Customer advocacy: Advocate for the customer within the organisation , ensuring their needs and feedback are considered in decision-making processes related to service quality.
• Best Practice  Bank: Build a collection of best practice calls and emails for demonstration and training purposes.
• Others: Provide support in any additional ad hoc tasks that may be required by the management that will support Operations performance.

• Availability and willingness to work full-time on-site is required.
• Proven experience as a Quality Coach, Quality Assurance Specialist, or similar role within a contact center environment.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Able to build a high performing quality team
• Achieve all KPIs set
• Proficiency in using quality monitoring tools, Google sheet or Excel, and call center software.
• Detail-oriented with a focus on accuracy and consistency.
• Ability to provide constructive feedback and coaching to agents.
• Ability to multitask and work effectively in a fast-paced environment.
• Flexibility to work shifts, including weekends, and holidays, as needed.