We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Position: Reports and Tools Analyst
Reporting to: Senior Manager, Sales Operations
Location: Ortigas Center, Pasig City (Onsite)
Working Hours: Shifting Schedule
About Aptean
Aptean is a global provider of mission-critical, industry-specific software solutions. At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Our industry-specific solutions, designed to maximize business value and process efficiency, are at the heart of our customers’ operations. Over 10,000 organizations in more than 20 industries across 80+ countries trust Aptean’s solutions at their core to assist with running their operations. To learn more about Aptean and the markets we serve, visit www.aptean.com.
A SNAPSHOT OF YOUR ROLE
Responsibilities include but are not limited to:
- Reporting: Drives efficiency and continuous improvement by building and providing reports, analysis, and dashboards.
- Sales Systems Management: Assist in Management of Salesforce Dashboards. Assist in provisioning of sales tools.
- Daily Business Operations: Provide support to sales teams across operational tasks.
- Data Integrity: Ensure and organize all accounts and opportunities are assigned to the correct salesperson, and validation and approval processes are completed accurately and efficiently.
- Documentation: Assist in maintaining proper documentation and records of sales operations processes.
- Special Projects: Participate in special projects as assigned that align with overall business goals.
- Ticket Management: Monitor and manage Salesforce tickets, investigating reported errors and engaging stakeholders across the business if required to drive to a resolution.
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
- Collaboration: Brilliant jerks can be brilliant elsewhere.
- Impact: Do, get it done, create impact.
- Passion: Be positive, bring passion and energy.
- Transparency: A transparent team can help each other.
A bit about you:
Skills and Abilities
- A successful candidate must be able to work under limited technical supervision.
- Must be able to work independently.
- Must be able to speak and write English fluently.
- Strong verbal and written communication skills.
- Ability to work in a matrix environment and work well with people in different departments.
- Self-starter and detail oriented.
- Quick learner and adaptable.
- Strong analytical problem solving and decision-making skills.
- Strong time management, organization, and prioritization skills.
- Strong desire to undertake ongoing professional study and training.
- Experience in Salesforce Lightening Platform.
- Experience in sales technology (Salesloft, Outreach, Zoominfo, Clari, LinkedIn Sales Navigator, or other relevant technologies).
Join the A-Team and experience the A-Life!
