We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
A SNAPSHOT OF YOUR ROLE
We are looking for an OS&D Coordinator to enhance the delivery experience and to provide delivery execution solutions to our accounts
- Taking inbound and outbound calls for customers to handle service issues regarding their mobility device and or account
- Understanding customer business challenges.
- Developing the solution and designing the architecture to solve the customer need.
- Establishing business cases and helping customers choose our solution.
- Provide excellent customer service
- Take ownership until issue is resolved
- Coordinating with order writers, engineer and customer to provision orders timely.
- Handle all calls with courtesy and professionalism
- Research required information using available resources
- Manage and resolve customer complaints
- Achieve Sales Target
A BIT ABOUT YOU
- Must have good communication skills - Preferred Berlitz score of C1, min accepted a B2.
- Typing of 25 words a min.
- Minimum 6 months exp in a BPO, preferred 1 year in an Inbound/Outbound Voice Process (pref with Sales/Unsell/Retention/CX) experience.
- Customer Service background
- Proficient in English
- Excellent verbal and written communication skills
- Active listening skills
- Organizational skills
- Sound judgement
- Flexibility and adaptability
- Resilience and the ability to work under pressure
- Interest to interact with people
WHAT SUCCESS LOOKS LIKE
- High customer satisfaction.
- Excellent feedback from customers.
- Achievement of KPIs.
WHAT WE VALUE
We are proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
- Collaboration: Brilliant jerks can be brilliant elsewhere.
- Impact: Do, get it done, create impact.
- Passion: Be positive, bring passion and energy.
- Transparency: A transparent team can help each with other.
Join the A-Team and experience the A-Life!
