Total 7 job vacancies by Pronto Marketing

The WordPress Support Specialist is responsible for providing top-notch technical support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform. As a critical part of our 24/7 support team, the specialist should be customer-focused, have excellent problem-solving skills, and be able to work under pressure.

Responsibilities and Duties:

• Provide basic WordPress support which involves troubleshooting errors and helping clients set up features on their site via email or chat, resolving issues related to their WordPress sites.
• Conduct regular site updates and maintenance on the Elementor platform.
• Troubleshoot and resolve issues related to WordPress themes, plugins, and core updates.
• Work closely with the development team to handle more complex issues or site enhancements.
• Participate in ongoing training to stay current with WordPress and Elementor developments.
• Provide excellent customer service, maintaining high customer satisfaction ratings.

The Project Manager for the Website Build Team at Pronto Marketing is responsible for managing the entire lifecycle of WordPress website development projects. This role involves coordinating with the web development team, stakeholders, and clients to ensure projects are completed on schedule, within budget, and to high-quality standards.

Responsibilities and Duties:

• Oversee the successful completion of website development projects from initial concept through delivery.

• Develop and manage detailed project plans, including defining scope, allocating resources, setting deadlines, and managing budgets.

• Coordinate with clients and the internal team to ensure clear communication and alignment on project goals and expectations. 

• Provide regular updates to leadership and project stakeholders

• Resolve or escalate any issues that arise during the project lifecycle.

• Ensure the website development process adheres to SEO best practices and integrates Google Ad services where necessary.

• Conduct post-project evaluations to identify successful and unsuccessful project elements to improve future processes.

• Identify potential risks/problems early in the project lifecycle and come up with ways to reduce the impact of these issues on the project's schedule and goals.

Are you a strategic thinker with a passion for digital marketing? Pronto Marketing is seeking a Digital Marketing Account Manager to join our team. As a leader in the website management and digital marketing industry, we are dedicated to helping small-medium businesses grow and succeed online. If you have a track record of managing successful digital marketing campaigns and delivering exceptional customer service, we want to hear from you. Join us in our mission to empower businesses with the tools and expertise they need to thrive in the digital world.

Our Digital Marketing Account Managers are our front-facing, client-oriented team members who strive to guide great marketing campaigns, help educate our clients about campaigns and processes, and make sure campaigns are running smoothly and on time. 

As the bridge between our SEO, blogging, and PPC teams, our Account Managers go above and beyond for our clients and help ensure our processes are efficient. Being a natural problem solver is a must, and our Account Managers are always thinking of ways to improve or create new ways of helping our clients. 

Because our Account Managers look after our most highly valued clients, they are detail-oriented and help ensure our clients are getting the best value and quality out of our services. 

Primary Responsibilities

• Be the main point of contact for clients who sign up for multiple services and spend $1,500+ per month
• Taking onboarding, quarterly, and additional client calls with a friendly, clear, and confident phone manner
• Understanding the ins and outs of our digital marketing services to know how to keep them on track, when they are working, and when to offer additional or alternative services to clients
• Respond to client questions in a timely manner to make sure they feel easily connected to their campaigns
• Prepares marketing reports by collecting, analysing, and summarising campaign progress and results 
• Coordinate and keep on track SEO, Link Building, PPC, and Blogging campaigns

Company Description

Pronto Marketing is a full-service WordPress agency providing website support and digital marketing services to over 1,000 small businesses around the world, primarily in the United States. 

Founded in 2008 in Thailand, we have a team of 80+ professionals comprising everything from developers, designers, copywriters to project managers, SEO specialists and client support agents. Our founder has a Microsoft background and an American west-coast approach to running a company: You’ll be joining a diverse, international team that works hard, has fun, and respects each other and our clients.

Job Description

Our Digital Marketing Account Managers are our front-facing, client-oriented team members who strive to guide great marketing campaigns, help educate our clients about campaigns and processes, and make sure campaigns are running smoothly and on time. 

As the bridge between our SEO, blogging, and PPC teams, our Account Managers go above and beyond for our clients and help ensure our processes are efficient. Being a natural problem solver is a must, and our Account Managers are always thinking of ways to improve or create new ways of helping our clients. 

Because our Account Managers look after our most highly valued clients, they are detail-oriented and help ensure our clients are getting the best value and quality out of our services. 

Primary Responsibilities

• Be the main point of contact for clients who sign up for multiple services and spend $1,500+ per month
• Taking onboarding, quarterly, and additional client calls with a friendly, clear, and confident phone manner
• Understanding the ins and outs of our digital marketing services to know how to keep them on track, when they are working, and when to offer additional or alternative services to clients
• Respond to client questions in a timely manner to make sure they feel easily connected to their campaigns
• Prepares marketing reports by collecting, analysing, and summarising campaign progress and results 
• Coordinate and keep on track SEO, Link Building, PPC, and Blogging campaigns

Required Skills & Experience

• Previous experience working closely with multiple projects and clients where close communication and relationship building was fundamental to the role
• Ability to multitask on different projects whilst keeping everything organised 
• Solid communication skills with clients, being able to adapt to their level of knowledge so that you can explain enough about the campaign for them to comfortably understand the campaign, why it’s being run, and what type of results they can expect
• A well-rounded understanding of marketing concepts, including blogging campaigns, intermediate knowledge of Google Ads or other PPC campaigns, keyword research, and SEO fundamentals and best practices
• Beginner to intermediate understanding of website analysis, using Google Search Console and Google Analytics, and website audit tools such as ahrefs
• Being able to perform additional marketing research to help our specialist understand the client’s industry and goals

Your Traits

• Be a team player - Being the middle person before the client and the team requires the ability to work well in a team environment. Especially in a cross-cultural team. Your ability to earn respect and, at the same time, have a good relationship with your team members is a critical success factor in getting things done
• Be detail-oriented - A keen eye for detail and quality is essential. You'll have the final responsibility for quality control. It takes patience and persistence to get things right
• Be independent - Decision-making and problem-solving are a huge part of your daily tasks. You need to be independent and confident in making decisive decisions. The ability to lead, follow and self-manage is highly valued
• Always growing - A passion for learning new skills and ideas is extremely important. The online marketing space is always changing and you will be keeping on top of new trends and ideas to help keep our services above our client’s expectations
• Knowledge sharing - The whole is greater than the sum of its parts, so knowledge sharing is vital to help the team and company grow. You’ll be keen to share knowledge and also eager to listen to other team members' ideas and brainstorm new ones.

• Performance review salary increment twice a year

• Rice Subsidy
• HMO 
• Vacation and Sick Leave

• Wellness Allowance

Learn more about us:

• Pronto company website: https://www.www.prontomarketing.com  
• Culture and working at Pronto: https://www.prontomarketing.com/careers/

You will be at the forefront of our sales efforts, exclusively focused on identifying and qualifying potential clients and prospects. Your expertise in SEO services, content writing, and Google Ads management will be your tools for assessing the suitability of leads for our offerings. Utilizing tools like Ahrefs or Semrush, you will conduct website audits and analyze online presence to build persuasive arguments for their interest in acquiring Pronto's services. This role is entirely dedicated to sales, with a primary focus on lead classification and qualification, without any marketing tasks involved. Your insights will drive our sales team's efforts, ensuring that we engage with the most promising opportunities in the market.

Responsibilities:

• Utilize tools like Ahrefs or Semrush to audit websites and assess online presence, gathering essential data for sales efforts.
• Identify and source potential clients and prospects through various channels, including online research, databases, and social media platforms.
• Initiate outbound cold calls to prospects, presenting Pronto's services and assessing their needs and interests.
• Respond promptly and professionally to inbound calls, emails, and inquiries from potential clients, providing information and addressing questions.
• Conduct initial outreach and engage with leads to determine their interest and qualifications as potential clients
• Maintain accurate and up-to-date records of lead interactions and progress in our CRM system

Qualifications

This role is perfect for you if:

• Digital marketing expertise: SEO, Google Ads, website management with 2-3years of relevant experience in using AHREFS, SEMrush or Google Ads Keyword Planner to perform keyword research for search engine marketing campaigns.
• 2-3 years of relevant experience in sales or account management.
• Successful sales outreach call track record.
• Strong B2B and digital marketing background.
• Advanced English proficiency in writing and speaking.
• Exceptional communication: written, verbal, and presentation.
• Proven business development using sales and CRM tools.

Additional Information

https://www.prontomarketing.com/

https://www.prontomarketing.com/careers/

The WordPress Support Specialist is responsible for providing top-notch technical support for our clients' WordPress websites. This includes troubleshooting technical issues, handling site updates, and assisting with site management on the Elementor platform. As a critical part of our 24/7 support team, the specialist should be customer-focused, have excellent problem-solving skills, and be able to work under pressure.

Responsibilities and Duties:

• Provide basic WordPress support which involves troubleshooting errors and helping clients set up features on their site via email or chat, resolving issues related to their WordPress sites.
• Conduct regular site updates and maintenance on the Elementor platform.
• Troubleshoot and resolve issues related to WordPress themes, plugins, and core updates.
• Work closely with the development team to handle more complex issues or site enhancements.
• Participate in ongoing training to stay current with WordPress and Elementor developments.
• Provide excellent customer service, maintaining high customer satisfaction ratings.

As a Site Manager at Pronto Marketing, you will be directly responsible for managing and supporting the WordPress websites of up to 12 accounts (varies based on the size of accounts). You'll be a key contact for your assigned clients, overseeing their site performance, updates, and troubleshooting. Knowledge of WordPress and Elementor is essential for this role.

Responsibilities and Duties:

• Manage and maintain WordPress websites for up to 12 clients.
• Be the first point of contact for client inquiries and concerns regarding their websites.
• Coordinate with the 24/7 Support Team to ensure issues are resolved swiftly and efficiently.
• Liaise with our SEO and Google Ad teams to optimize client websites and improve performance.
• Conduct regular website audits and report on site performance.
• Implement website updates and changes as per client requests.
• Ensure all websites are functional, user-friendly, and in line with our standards.