LOOKING FOR FILIPINO TALENTS RESIDING IN THE PHILIPPINES!
Position                                           : LegalTech Client Onboarding and Customer Success
Work Hours                                   : Monday to Friday 9AM to 6PM Philippines/Singapore time
Holidays                                          : 18 public holidays (flexible dates) + 14 days annual leave
Pay Range                                       : 800 - 1200 USD per month
Your Role in a Snapshot
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Join our team as the key player in onboarding and empowering our clients with innovative contract management solution. Your role is a blend of legal expertise and tech-savvy customer engagement. You will be instrumental in setting up contract templates, navigating legal compliance, and ensuring a seamless customer experience. We value your analytical skills, adaptability, and drive to maintain the company's commitment to excellence in a dynamic startup environment. This position offers the flexibility of remote work, competitive remuneration, and a chance to grow with a pioneering team in legal tech.
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What You'll Do
- Client Onboarding and Template Customization: Implement contract management solutions tailored to each client, focusing on the customization of templates and workflows.
- Legal Support and Compliance: Utilize your legal expertise to manage complex client inquiries and ensure compliance in contract management.
- Key Account Engagement: Actively engage with major clients, leveraging your legal and SaaS knowledge to support their initiatives and enhance their experience.
- Cross-Functional Collaboration: Work alongside product and support teams to contribute to product development and elevate the client experience.
- Content Development: Create and maintain clear, helpful documentation and conduct educational sessions for clients.
- Instructional Video Production: Produce instructional videos on product usage (this is a significant bonus skill).
What You'll Need
- Proven experience in customer management, anticipating and addressing client needs.
- Background in legal, paralegal, or contract administration
- Strong analytical and problem-solving skills, particularly in contract management and legal compliance.
- Excellent communication skills, capable of engaging customers effectively.
- Adaptability and agility in a fast-paced startup environment.
- General tech-savviness and able to experiment with new tools to do our jobs better
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What Will Make You Stand Out
- Demonstrated experience in both legal and technical aspects of contract management, especially within a SaaS environment.
- Experience in developing educational content, particularly with video production.
- Creative problem-solving skills, especially in tech-driven scenarios.
- Strong ability to collaborate in a remote, diverse team environment.
