Subject Matter Expert - Sales & Tech Lead
1 month ago
As a Sales and Tech Lead, you will set the path to success by managing performance and service quality to guarantee customer satisfaction and meet rev..
As a Sales and Tech Lead, you will set the path to success by managing performance and service quality to guarantee customer satisfaction and meet revenue. You are also expected to:
- Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
- Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
- Identify the training needs that will equip the staff with fundamental skills and knowledge
- Have a thorough understanding of the various system tools and operational procedures utilized within the program
- Collaborate with stakeholders on a regular basis for changes in promotions and updates
- Conduct all defined and required process compliance and adherence to all team members, partners, and third-party providers
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