Total 3 help desk specialist job vacancies in Sales / Marketing category in The Philippines

The Order Processing Specialist accurately processes purchases on a daily basis. This role is responsible for account activations and various other requests. Acting as the primary internal customer contact, communicating directly or through the sales organization with the customer to close business and complete administrative functions in line with the objectives and responsibilities of the Global Sales Team. Manage regular and ad hoc projects, gathering information from multiple departments in the company. 

Key Responsibilities and Outputs:

• Process external customer purchase orders, signed Order Forms or other forms of commitments

• Provision new and existing customer accounts on multiple platforms for our various products

• Process internal customer requests

• Effectively resolve customer issues/concerns regarding purchases/provisioning

• Respond to customer email inquiries and requests

• Develop and maintain excellent rapport with customers, both internal and external

• Provide first hand support to sales, resellers/partners, finance, product support teams globally

• Maintain an excellent working knowledge of Turnitin LLC products, sales promotions and order processes

• Perform other administration duties and projects as assigned

Proven characteristics for success:

• Detail oriented with excellent organizational and interpersonal skills/ friendly and approachable

• Ability to work in a fast-paced environment and manage multiple priorities

• Ability to work independently and perform under pressure

• Action-oriented mindset

• Ability to change/adjust direction with little or no notice

As an Email Marketing Specialist, you will be responsible for managing the development and execution of emails, engagement and automation programs, event promotions, and nurturing activities. You will work closely with Central Marketing, Regional Marketing and Event teams, supporting best practices in email and email-related asset development. You will also collaborate with the Digital Marketing team in developing and supporting strategies for promotion and nurture.

As an Accounts Receivable Specialist, you will play a crucial role in the financial operations of our organisation. You will be responsible for a portfolio of international customers, maintaining accurate  records of incoming payments, reconciling discrepancies, and ensuring timely collections. The  ideal candidate will possess strong attention to detail, excellent communication skills, and a solid understanding of accounting principles. You will collaborate with various departments to facilitate seamless financial transactions and contribute to the overall efficiency of our finance  team. 

Responsibilities: 

• Manage an international customer ledger, seeking to drive the collection of cash,
  whilst reducing overdue debt
• Work towards monthly and quarterly cash and debt objectives
• Contact debtors by letter, email, or telephone call to address new and/or overdue invoices
• Document customer interactions such as payment updates and billing queries
• Work with internal stakeholders (Sales, Billing, Tax, etc.) to resolve issues which prevent payment
• Display full accountability for invoices once generated, and own the process through to collections/clearing
• Leverage a formal invoice reminder process, through to a potential warning of suspension of service
• Establish and maintain regular communications with key clients, seeking to provide a positive customer experience
• Perform account reconciliations where necessary and provide supporting evidence to recommend journals, adjustments and write-offs
• Support other relevant AR activities where needed, e.g. maintain customer vendor portals and obtain residency certificates