Total 4 job vacancies by Wrist

Wrist Shared Service Center is looking for a Sales Coordinator who will provide customer service support to improve the productivity of the Sales Department in the Wrist branches.

What you'll be doing:

• Email Management
  • Acknowledgement of Requests for Quotation  (RFQ)
  • Attends to customers’ inquiries with regard to items, such as photo specification and certificates in coordination with the buyers.
  • Attends to general inquiries, such as: Cash Price List, IHM requests, Posted Invoices, and Wrist Service Center (WSC) clarifications
  • Forwards to Accounts Receivable (AR) team the payments of customers.
• RFQ Management  
  • Attends to customers’ Requests for Quotation  (RFQs) revisions
  • Checks and amends customer/invoice accounts of uploaded sales quotations and assigning BTO requesters
  • Sends quotations to the customers upon instruction of the branch
  • Checks and uploads imported stage integrated RFQs - which port of call shall be checked prior to pushing to correct branch.
  • Assists Sales PIC in sales pricing, as per instructions
• Order Management
  • Attends customers’ order revisions and coordinates with WSC if not yet confirmed or to buyer if there are changes in the Sales Orders
  • Handles Maersk Line orders
  • Assists in direct orders to price lock as needed.
  • Confirms and acknowledges orders as needed.
• Chases Proof of Delivery (POD) and short supplied items’ communication to customers.
• Assists in initial investigation for undelivered orders and credit issues, if needed.

What we're looking for:

• Bachelor's Degree Graduate
• Sales or customer service experience preferred
• Strong problem solving, communication and interpersonal skills
• Proficiency in MS office applications.
• Good command in both spoken and written English

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila

Work Set up: Hybrid

TBD

Wrist Service Center is looking for an IT Business Contingency Specialist who will be responsible for establishing and maintaining the IT Business Contingency capability within the Information Security Department. You will be involved in designing the organization's approach to IT Business Contingency, including Crisis Management, Business Continuity, and Disaster Recovery. As the IT Business Contingency Specialist, you will develop detailed plans and procedures, ensuring they are effectively implemented, tested, and kept up to date.

What you'll be doing:

• Establish IT Business Contingency Capability:

  • Collaborate with key stakeholders to understand business requirements, risks, and dependencies.
  • Define the scope and objectives of the IT Business Contingency program.
  • Develop strategies for Crisis Management, Business Continuity, and Disaster Recovery tailored to the organization's needs.

• Design IT Business Contingency Processes:

  • Design comprehensive frameworks, policies, and procedures for IT Business Contingency.
  • Identify critical systems, applications, and data assets requiring protection.
  • Develop risk assessment methodologies and impact analysis frameworks.

• Plan Development:

  • Create detailed IT Business Contingency plans, including response protocols, escalation procedures, and communication strategies.
  • Ensure alignment with industry standards and regulatory requirements.
  • Establish metrics and performance indicators to measure the effectiveness of contingency plans.

• Testing and Validation:

  • Coordinate and conduct regular testing exercises, including tabletop simulations, scenario-based drills, and full-scale exercises.
  • Evaluate the effectiveness of contingency plans and identify areas for improvement.
  • Document lessons learned and update plans accordingly.

• Training and Awareness:

  • Provide training and awareness programs to ensure all stakeholders understand their roles and responsibilities during a contingency event.
  • Foster a culture of preparedness and resilience within the organization.

• Continuous Improvement:

  • Stay abreast of emerging threats, technologies, and best practices related to IT Business Contingency.
  • Conduct periodic reviews and audits to assess the maturity and effectiveness of the IT Business Contingency program.
  • Drive continuous improvement initiatives based on lessons learned and industry benchmarks.

What we're looking for:

• Bachelor's degree graduate preferably in Information Technology, Computer Science, Business Administration, or a related field
• Certified Business Continuity Professional (CBCP) or equivalent certification is an advantage
• Proven experience in IT Business Continuity, Crisis Management, and Disaster Recovery planning and implementation.
• Strong understanding of information security principles, risk management methodologies, and regulatory compliance requirements.
• Excellent analytical, problem-solving, and communication skills.
• Ability to collaborate effectively with cross-functional teams and senior stakeholders.
• Experience with industry-standard IT Business Continuity frameworks (e.g., ISO 22301, NIST SP 800-34, BCI Good Practice Guidelines).
• Familiarity with IT infrastructure, cloud technologies, and data protection strategies.
• Project management experience is a plus.

The IT Business Contingency Specialist plays a critical role in safeguarding the organization's IT assets and ensuring continuity of operations in the face of disruptive events. By proactively planning, testing, and refining contingency measures, they contribute to the resilience and long-term success of the business.

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Ermita, Manila

Work setup: Hybrid

Wrist Service Center is looking for a Business Process Associate who will support the Operations team in performing uploading, code cracking, cost pricing, quotations, and order confirmation and execute transactions accurately to keep the business running smoothly.

What you'll be doing:

• Perform tasks related to one of the 5 main operations:
  • Uploading,
  • Code Cracking
  • Cost pricing
  • Quote submissions
  • Order Confirmation.
• Execute transactions accurately in accordance with the service level agreement (SLA).
• Achieve or exceed daily targets for efficiency with timeliness and accuracy.
• Carry out tasks in line with agreed-upon standard operating procedures (SOP) and process variations.
• Respond to emails and calls in a timely manner and with a thorough comprehension of the requestor’s requirements.
• Provide assistance to other teams when required

What we're looking for:

• This position is open for Fresh Graduates
• A Bachelor's degree in any field
• Graduates of Business, Supply Chain Management, or equivalent are preferred but not required
• Strong analytical background and highly detailed.
• Self-starter who is proactive and thrives in circumstances with high levels of autonomy.
• Outstanding communication and customer service abilities

Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila

Work Set-up: On-site, Shifting schedules