Total 5 human resource business partner job vacancies in Sales / Marketing category in makati City

Financial Planning & Analysis Expert manages the long range plan, budget and forecast processes for the cluster / country, he/she is responsible for target setting, resource and challenge allocation, and monthly financial performance monitoring.

Business Controller supports the business units in setting strategy, decision making, provides insights & options that drive enhanced value creation, is part of the bid management process and helps the business to achieve targets through relevant and timely monitoring of results

Group / Region Reporting

• Meeting Group / Region reporting Deadlines as per the reporting timetable
• Addressing Group / Region related queries
• Preparation Group/ region related requirements, Swing, Ops Commentary, Pricing updates etc

Local Reporting

• Monthly Cost allocation
• Day 2 result analysis commentary for MD with various variation and explanation on variances
• Monthly Dashboard for MD
• Revenue reports to LOB for revenue comments
• Balance Sheet Review
• Other Corporate deliverables
• Deployment of QMS System within Finance

• Long Range Forecasting and Budgeting
• Lead the planning process
• Set the timetable, the agenda, the guidance, the tools & the process steps
• Define and validate the set of key information to be planned and monitored
• Coordination with the Business controllers for forecast reporting to SEAP
• Validation of the forecast and reasons for variation against the trend
• Ensuring an accurate intra forecast based upon revenues, margins and customer figures with the help of review with the Business controllers
• Validation and Compilation of Budgeting activities as per Group reporting and Local Reporting requirements
• Provide early warnings to management as soon as material deviations are detected and support and monitor corrective actions to be taken
• Work Closely with Business controllers
• Adopt, at all times, a safe behaviour by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures.
• Comply, at all times, with SGS Code of Integrity and Professional Conduct

•  Finance Responsibilities

• Group reporting requirements
• Identify Loss makers and devising actions to bring in green
• Tracking the deliverables to achieve Revenue and LC Targets
• Monthly Revenue and LC comments and commentary for SEAP
• Monitoring of Unbilled and WIP, Provisions
• Support the Business team / Finance Team for completion of unresolved queries
• Forecast Monitoring and maintaining accuracy against actual delivered
• Facilitating Budget completion exercise
• Control on various matrices allocation
• Open PR and BOSS OM orders Monitoring

•  Business Partner Support

• Part of the business unit management team contributing to strategy & decision making, whilst being a constructive challenger
• Provide strategic input and financial support to commercial & operating issues (pricing, etc.), track and report financial information and identify activities which are below the required performance level and bring changes to improve them
• Support the on-going review & maintenance of an adequate operational control environment over financial items with the SBU managers e.g. over site rental costs; customer credits etc
• Assist the management with ‘Management of change’ requirements with necessary planning
• Preparation and submission of Monthly dashboard

• Business Cases

• Gather all inputs from commercial & technical departments & external references

•  Review / challenge business case, present trade-offs and rank alternatives
• Support senior management to take the appropriate decision
• Identify ways to track actual results and carry out ex post analysis & propose recommendations.
• Finance Support to Bid Management
• Prepare CAPEX proposal and track the timely execution with deliverables
• Execute profitability analysis of SGS offers and verify alignment with forecast
• Negotiation with external stakeholders (i.e Suppliers and Clients)
• Support with ad-hoc analysis to develop revenues, margins and return on investment

• Target Setting, Planning, Performance Management & Monitoring

• Monitor business unit performance against targets
• Support business to identify, analyse, validate and implement remedy actions

• Adopt, at all times, a safe behaviour by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures
• Comply, at all times, with SGS Code of Integrity and Professional Conduct
• Support the Cluster / Country GM Finance to define priorities and targets for the business
• Drive the management reporting standardization by systematically using the Symphony solution
• Provide input into individual target setting process ensuring these are linked to the agreed plan
• Define the set of KPIs and information to be regularly monitored
• Ensure an accurate intra forecast based upon revenues, margins and customer figures
• Provide early warnings to management as soon as material deviations are detected
• Support and monitor the implementation of corrective actions / initiatives

Finance Support to Bid Management

• Execute profitability analysis of SGS offers and verify alignment with forecast
• Support with ad-hoc analysis to develop revenues, margins and return on investments

Resources Allocation

• Support the Cluster / Finance & Procurement Director with resource allocation (including Group challenges) across the Cluster / Country by preparing scenarios and evaluating risks and opportunities
• Challenge business plans & request for resources through the Business Analyst

• Team Leadership. You may have people management responsibility within a geography.
• Developing and implementing HR strategy. You will implement both regional and global business strategies within your market(s). You’ll bring expertise on industry and market trends and situations to develop and implement HR initiatives in line with the market(s) operational needs.
• Retaining talent. You will implement defined retention strategies within your market(s), ensuring that retention agreements are executed in line with local requirements and providing feedback on local nuances that could impact the strategy. You will escalate local situations that require HRBP review or approval, (e.g. identify flight risks, compensation issues or local competitive or benefit nuances).
• Talent management and development. You will support the roll out of global and regional development initiatives and programs within your market(s), partnering with people managers and employees to provide on-the-ground leadership as appropriate.
• Employee relations, labor relations and performance management. You will develop and implement HR policies and procedures that reflect market conditions and company philosophy. You’ll ensure compliance with policies at the local level. You’ll oversee appropriate resolution of employee relations issues within your market, escalating as required based on complexity and seniority of associates involved. You will partner with locally relevant Works Councils and Unions. Lastly, you’ll assist with the execution of Performance Improvement plans at the local level (L4 and below).
• Culture, values and Diversity, equity and inclusion (DE&I) You will maintain a positive organizational culture in the market(s) you support, aligned with the organization's values and mission, which includes promotion or DE&I. You’ll drive local implementation of global initiatives (eg. Workplace with Purpose, policy changes). You will coach and guide local managers and associates on processes such as performance management, total rewards, employee engagement, career conversations and conflict management. You will engage, build and retain talent within your geography by fostering a positive local culture and deploying locally relevant programs aligned to global strategy.
• Change management and communication. You will assist with the roll out of key change initiatives and communication campaigns. You’ll support your respective HR leader in building change management materials, gathering appropriate stakeholder feedback and executing against plans. You will demonstrate ongoing leadership to ensure transformation is fully implemented and results in lasting change. 
• Compliance. You will ensure that the organization is in compliance with all relevant laws and regulations relating to HR, including labor laws, employment standards, local norms, and partner with security team on health and safety regulations. You’ll monitor and drive key HR processes for all employees in the market(s) (e.g. merit, goals and objectives, bonus, SIP, performance reviews, Code of Conduct implementation and any other relevant initiatives).

Primary Responsibilities    

SALES

• Design, deliver and monitor programs geared towards a consistent customer service experience to clients that is truly personal, memorable, and fit the SGS Brand and values.
• Proactively build the database and call via phone or other forms of media to offer and successfully sell SGS offerings to prospective clients.

  MARKETING

• Assists business development initiatives and implementation of technical advisory services, sales and marketing activities, and in other activities that will drive business growth and profitability.
• Assists the management, marketing and sales teams in various digital marketing plans and activities (Social Media campaigns, chatbot, Online store, etc.).

Specific Responsibilities   

SALES

• Enquiry management.  Ensure all client enquiries (regardless of source) are attended to in an approachable, professional, and prompt manner, including generation of proposals and coordinating with SGS affiliates.
• Proactively contacts new customers via phone or other media tools to offer SGS services and successfully generate business.
• Monitor dormant accounts (6 months inactive or no business being covered by field sales.
• Inactive accounts are considered new customer or prospects.
• Client experience management.  Develop initiatives and programs geared towards delivery of excellent customer experience regardless of channel (walk-in, phone, web, etc.).  This includes establishing and monitoring key customer service KPIs, creation of innovative programs and strategies so that the client experience of SGS is truly personal and memorable that fits the SGS brand.
• New client needs identification.  Establish ways in which new client needs and market trends are identified, captured and shared to business development and sales teams.
• Build-up of customer database and generate relevant market and customer information through surveys and research.

MARKETING:

• Coordinates very closely with Business Manager for National Program developments meeting industry needs.
• Assists sales team to achieve revenue target for the newly launched services in pilot geographical locations.
• Coordinates events for new service launching and technical trainings by identifying, assembling, and coordinating requirements, establishing contacts, developing schedules & assignments, and coordinating marketing materials.
• Performs other related duties as may be assigned either in support of departmental goal or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
• Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:

• Demonstrates strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in             meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE
• Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace
• Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements
• Reports all incidents, including near misses and hazards, that may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements
• Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior
• Maintains a safe and tidy worksite according to the organization’s 5S program and guidelines
• Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators
• Actively participates in incident investigations and risk assessments as deemed necessary by SGS management
• Fulfills the requirements needed in the success of the QHSEE Management System
• Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization’s compliance obligations

I.                    JOB TITLE – Sales and Marketing Representative

II.                   JOB SUMMARY

The Sales and Marketing Representative leads the development and implementation of the organization’s advertising strategies and activities. He or She must guarantee that marketing operations are successful in reaching the management’s goal.

III.                 DUTIES AND RESPONSIBILITIES

1.       Develop and implement effective sales and marketing strategies to promote the company’s NCLEX-related services.

2.       Identify and pursue new business opportunities by contacting potential clients, attending industry event, leveraging professional networks.

3.       Establish and maintain strong relationships with clients and industry partners, ensuring their needs are met and addressing any concerns or issues that may arise.

4.       Prepare and deliver engaging presentations to prospective clients, highlighting the benefits and features of the company’s offered services.

5.       Collaborate with the Sales and Marketing Manager to set and achieve monthly and annual sales targets.

6.       Monitor market trends, competitors, and client’s feedback to inform and adjust sales strategies as necessary.

7.       Maintain accurate and up-to-date records for sales activities, marketing collaterals, client interactions, and other relevant data using monitoring tools.

8.       Coordinate and assist with internal teams, including customer support and operations, to ensure seamless service delivery and client satisfaction.

9.       Participate in ongoing training and professional development to maintain knowledge of industry trends, best practices, and regulatory changes related to the company’s business process.

IV.               

QUALIFICATION

4.1   Educational/License/Certification

·       Graduate of Business, Marketing, Entrepreneurship courses or any relevant degree

4.2   Experience

·       At least 6 months to 1 year of sales or marketing experience

4.3   Skills

·       A team player with a customer – oriented approach

·       Outstanding communication and interpersonal abilities

·       With sales and/or marketing experience or another similar role

·       Knowledge of marketing techniques and principles

·       Basic understanding of market research techniques, statistical and data analysis methods

·       Excellent knowledge of MS Office1

4.4   Others

·       Amendable to attend events around Cebu City or Visayas area

·       Amendable to work on Saturday and Sunday (if an event falls on weekend)

·       Amendable to render overtime (if an event last beyond office hours)

·       Willing to be handle other roles such as customer care assistant and other roles related to sales and marketing

What We Offer?

· Competitive Salary Rate

· Company Incentives

· Divisional Incentives

· Performance Incentives

· Perfect Attendance Incentive

· Paid Trainings

· HMO Card upon regularization.

· Positive workplace culture

· Growth and advancement within the company

· Company-sponsored social events and team-building activities

The Sales Specialist are the client’s primary point of contact. Their main duties include managing service inquiries, generating lead sales by providing exceptional customer service ensuring potential clients become our loyal customers, identifying, and assessing customer needs to achieve satisfaction.

III. DUTIES AND RESPONSIBILITIES

1. Comprehensive Customer Support: You will be the first point of contact for our valued customers. It will be your responsibility to address their inquiries and concerns promptly and effectively, ensuring that each interaction leaves them satisfied and confident in our services.

2. Achieving Monthly Sales Targets: As part of our results-driven team, you will actively contribute to the achievement of our monthly sales targets. Your dedication, persuasive skills, and product knowledge will play a vital role in reaching and exceeding these goals.

3. Qualification and Requirement Assessment: Through attentive listening and careful questioning, you will assess the qualification and specific requirements of clients in relation to the applications or services they are interested in. This information will enable you to provide accurate and tailored recommendations to meet their individual needs.

4. Promoting Products, Services, and Assistance: Alongside addressing inquiries, you will also proactively promote our products, services, and additional assistance options that could benefit our clients. By showcasing the value and benefits of our services, you will help drive customer engagement and increase satisfaction.

5. Complaint Resolution and Follow-Up: Dealing with complaints effectively is crucial to maintaining positive customer relationships. You will handle any customer complaints with empathy, patience, and professionalism, swiftly providing appropriate solutions and alternatives to the situation. Additionally, you will ensure timely follow-up to guarantee customer satisfaction and resolution.

IV. QUALIFICATION

Graduate of any Business, Marketing, Entrepreneurship courses or other equivalent.

Background with customer service or sales is a plus.

Typing Speed of 40 words-per-minute with 95% accuracy,

Good verbal and written communication skills,

Customer service oriented and keen to details.

Must be willing to undergo training.

Must be willing to work onsite in Cebu City

Company Name: IPASS Business Processing Services Inc.

Set Up: Day Shift - Office Based - Full Time

Work Location:UnitG-14 Sampaguita Suites 4J Bldg General Maxilom Avenue, Cebu City

Job Types: Full-time,

Salary: From Php15000 per month

Benefits:

Company events

Opportunities for promotion

Paid training

Promotion to permanent employee

Schedule:

10 hour shift

Day shift

Monday to Friday

Supplemental pay types:

13th month salary

Commission pay

Overtime pay

Performance bonus

Sales: 6 months to 1 year (Preferred)

Customer service: 6 months to 1 year (Preferred)