Air NZ Operations Manager
3 days ago
The Operations Manager (OM) is a critical leader of leaders within TSA's Customer Engagement Centre. They motivate, inspire and engage their team of T..
The Operations Manager (OM) is a critical leader of leaders within TSA's Customer Engagement Centre. They motivate, inspire and engage their team of Team Leaders (TL) to ensure each team is able to deliver the required performance and outcomes as defined by TSA and our client.
The OM will be responsible for the intraday performance management across the Service Teams; Team Leadership, coaching, development and engagement; Operational Excellence, and Customer Advocacy Centre results.
The OM also contributes strategically by collaborating with the Senior Operations Manager to improve operational efficiency and expertise to exceed both TSA and Client objectives for the program.
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