What is expected of you and others at this level in Operations for functional success:
- Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces.
- Ability to work independently and prioritize work assigned
- Strong communication skills (English speaking) and ability to build partnerships with internal and external resources
- Work reviewed for purpose of meeting objectives and accuracy.
- Ensures that clients have a positive experience; commits to meet or exceed client expectations.
- Identifies opportunities to improve efficiency while providing flawless transactions and services.
- Applies judgment within defined parameters.
- Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks.
- Receives general guidance and may receive more detailed instruction on new projects.
Accountabilities
- Works to support standard processes across inventory management Key Accounts teams.
- Tracks, analyzes, and reports on key performance metrics.
- Works independently to identify current service issues and determines the best sources of data for pinpointing the problem; effectively leads the coordination and resolution of those issues.
- Demonstrates a commitment to meeting service expectations or fulfilling service agreements; consistently meets customers' needs.
- Daily shorts review-Analyzes new/changing customer usage and takes appropriate actions to plan for demand changes.
- Completion of GPO monthly service level review which includes running 16 service level reports in Business objects or Looker, researching DC out lines for accurate service level reason coding for penalty reduction, applying formulas in excel to check for accuracy of changes, formatting the final customer facing report that will be provided to the key accounts internal GPO contact, submitting credit request to internal credit team.
- Review highly impacted service level items for Key Account (CVS)
- Prepare and provide needed excel documents for CVS, which would include weekly updates and trends on impacted service level items. Is it a Cardinal issue or supplier driven issue causing these impacts to the customer.
- Collaborate with Key Accounts on certain action items that may be needed to improve the overall customer service level.
- Strives to understand others' opinions and build agreement among team members; utilizes others' ideas and suggestions to shape solutions.
- Customizes inventory strategies to ensure product availability, maximize in stocks and prevent stock outs.
- Identifies data requirements, often beyond the standard, and collects all relevant data needed to analyze a complex problem, situation, or issue.
- Responsible for meeting In Stock and Service level targets.
- Maintains SOP's
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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