The Transportation Specialist is responsible for overseeing daily transportation requirements, ensuring seamless logistics operations, and achieving cost efficiency. This role involves managing transportation schedules, creating and issuing Freight Shipping Documents (FSDs) for trucks and container vans, reviewing and validating transportation costs, preparing and analyzing freight cost reports, and performing accurate freight costing to support business objectives.
Returns Management
Oversee the end-to-end process of returns to ensure efficient handling and timely resolution
Collaborate with internal teams and external stakeholders to address return-related concerns
Analyze trends in returns and recommend improvements to minimize return rates
Transport Incident Management
Monitor transport operations to identify incidents such as delays, damages, or losses during transit
Address and resolve transport issues promptly in collaboration with carriers and internal teams
Implement corrective actions and preventive measures to mitigate recurring incidents
Initiates investigation of delivery / shipment incident and submit assessment report on-time
Cost Management and Control
Monitor and manage the costs associated with product returns, ensuring alignment with budgetary goals
Develop strategies to minimize return-related expenses while maintaining operational efficiency and customer satisfaction
Provide cost analysis and recommendations to improve overall cost control in reverse logistics
Transport Service Performance Management
Process accreditation of new service providers and ensures compliance to accreditation requirements
Monitors and reviews validity of service agreements and/or contracts, permits and licenses
Maintains updated service provider database
Ensure to perform regular service provider performance evaluation
Track and evaluate transport service providers against key performance indicators (KPIs)
Prepare and share performance reports, providing actionable insights to stakeholders
Work closely with logistics partners to ensure adherence to service level agreements (SLAs)
Claims Management
Handles complaints related to claims process, coordinates with Sales, Customer and Logistics Team
Prepares claims against service providers on cargo damaged incidents and /or coordinates with the Risk Team for insurance claims
Process and manage claims for damages, losses, or discrepancies during transport
Collaborate with carriers, insurance providers, and internal departments for resolution
Ensure to monitor claims receivable and payment settlement coordinates
Handles investigation and closure of complaints related to damaged/discrepancy of goods and raw materials and damage to property
Maintain accurate records and analyze claims data to identify improvement opportunities
Coordinates with the Risk Team for any transactions related to processing of insurance
Process Improvement
Continuously evaluate and refine reverse logistics processes for greater efficiency and cost savings
Support sustainability initiatives by integrating eco-friendly practices into reverse logistics operations
Handles logistics related projects that result in improved quality and customer satisfaction
Drive operational excellence through innovative approaches and best practices
Other Tasks
Maintains files of logistics documents and records in compliance to the quality management standards
Actively participate in all company programs and activities under quality improvement, safety & security, sustainability, corporate social responsibility, risk management etc
Performs other related activities that may be assigned by immediate superior
Food Safety
Complies with quality, Halal, health and food safety policy, standards and regulations of the company
Responsible for reporting problems related to Halal, food safety & quality management system to identified authorities
