Total Number of Openings
1
Interacts with clients to provide support with billing requests, information requests, suggestions, and complaints.
Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, sales and marketing support and information technology.
Responsibilities for this position may include but are not limited to:
· Analyzes complex customer problems/situations to determine the resolution that is in the spirit of our customer driven partnership. Accountable for resolution to inquiries and has the authority to make decisions in alignment with business strategies and goals. Transfers inquiries to resident experts or outside of the LBST or the Ordering Team correctly and with appropriate information. Ensures all cases are closed in a reasonable period of time.
· Tracks errors in SAP and develops processes to prevent recurring issues.
· Manages customer relationships in pursuit of "value-added" account management.
· Responsible for customer intimacy in transactional and service requirements. Maintains working knowledge of customer profiles and key contacts.
· Proactively contacts customers for input and service feedback. Responsible for large account load assignment while teaming within workgroup to assist on other accounts as well.
· Partners with other LBST support teams in support of total customer experience.
· Performs customer administration requirements in support of sales process.
· Continuously seeks ways to streamline administrative requirements of our customers and our sales reps in support of customers, driving technology solutions where appropriate (CRM, knowledge mgmt, and web interfaces), including customer web applications. Pursues continuous education in IT systems and processes. Advocate for online systems and partnership with Business Point functionality in support of customer needs.
Required Qualifications:
· Bachelor's Degree in any business-related course
· Minimum of 2 years work experience
· Good in oral and written communication
· With analytical and problem-solving skills
· Can work with minimum supervision
· Willing to work on night shift and holidays
Preferred Qualifications:
· Knowledgeable in SAP and salesforce
· Experience in phone support function
Relocation Options:
Relocation will not be considered within Chevron parameters.
International Considerations:
Selected candidates will work in International Location under the local payroll system and benefits.
Why join Chevron:
· Chevron is one of the world’s leading integrated energy companies and has been doing business in the Philippines for more than 100 years
· Chevron offers a competitive package and an opportunity to extend operational support for Chevron offices in five continents
· Chevron provides career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups
· Chevron is proudly recognized as an employer of choice, guided by a vision of diversity, inclusion and a commitment to equal employment opportunity
· Chevron operates with the highest ethical standards and place the highest priority on the safety and health of its workforce and the protection of communities and the environment
· Chevron advocates work-life balance, promotes a healthy behavior in the workplace, and offers employees access to various health and wellness programs
· Chevron supports a work-from-home arrangement during the COVID-19 pandemic, subject to operational needs
Chevron participates in E-Verify in certain locations as required by law.
