Total 3 help desk specialist job vacancies in The Philippines

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.  

Chevron is accepting online applications for the Global Mobility Payroll Specialist position through March 22, 2024 at 11:59 p.m. PH Time.  

Responsibilities for this position may include but are not limited to:

• Accountable for day-to-day operations with the Global Payroll Teams, acting as lead liaison between these teams and Global Mobility for the expatriate payroll.

• Accountable for data integrity and detailed knowledge of the systems’ (APro and Workday) functionalities and interfaces to process payroll efficiently and accurately.

• Responsible in running payrolls, handling payroll related inquiries and issues including researching and correcting variances.

• Responsible for developing and running basic payroll related reports in APro and Workday.

• Develop and administer trainings regarding payroll with relevant internal parties.

• Develop Pay, Tax Reconciliations and Batch Compensation Sheets, as needed.

• Participates in Global Mobility Payroll, Reporting and Analytics (EPRA) Team Projects, as assigned.

• Accountable for adhering to service level agreements and implementing improvements.

• Review payroll processes and implement improvements where required.

Required Qualifications:

• Bachelor’s Degree in Human Resources, Finance or any related field.

• Possess background in payroll processing.

• Must have strong analytical thinking, problem-solving and decision-making skills.

• Must be able to work with minimal supervision and independently set own work priorities with high attention to detail.

• Able to build strong relationships with stakeholders and peers.

• Able to communicate clearly through verbal and written channels with various levels in the organization.

• Experienced with Windows based applications such as Excel (macros, pivot tables, formulas), Word, Power Point and Outlook

Preferred Qualifications:

• Experience with ServiceNow, Workday, and AssignmentPro (APro) systems or equivalent Global Mobility application is highly desired.

• At least 3 years of experience in international HR environment, specific to global policies and payroll processing.

• Exposure to SOX compliance is an advantage.

Relocation Options:  

Relocation will not be considered within Chevron parameters.  

International Considerations:  

Selected candidate will work in the Philippines under the local payroll system and benefits.  

Working with us     

There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).    

CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.   

CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year, 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards and the 2018 Wellness Company of the Year at the same Asia CEO Awards.     

CPI markets the Caltex brand of top-quality fuels, lubricants and petroleum products through a network of service stations, terminals and sales offices.   

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent.  Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.   

Benefits     

• Competitive salary      

• Allowances, medical and optical reimbursements       

• Health care coverage for you and your eligible dependents       

• Robust employee centred programs for health and wellness      

• Time-off to promote healthy work-life balance or to care for your family      

• Annual corporate incentive bonus when the company meets established goals      

• Recognition & awards program      

• Long-term savings plan      

• Life insurance      

• Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups     

• Hybrid work model - work remotely from home several days a week 

Connect with us:    

Facebook   

The Consumer Connection Center manages all contacts from consumers visiting Chevron and Texaco Retail Stations in North America and Caltex stations in the Asia Pacific Region.  Consumers contact the Consumer Connection Center via the Chevron & Texaco Mobile App, CaltexGo, Chevron social media platforms, Chevron.com, Caltex.com, toll-free telephony, e-mail, and letter.  All consumer feedback is documented in Salesforce.com/CRM system and shared with internal business teams within Americas Products including Corporate Affairs, Loyalty, Brand, Card, Sales, Operations, and Technology.  The position requires daily collaboration with these internal business teams.

Responsibilities for this position may include but are not limited to:

• Responds, reads, and manages all correspondence received through phone, web to case, mobile app, and e-mail regarding concerns, inquiries and retail consumer experience in North America.
• Technical support/troubleshooting for consumer mobile application use while purchasing fuel at a Chevron or Texaco Gas Station in the US.
• Build strong knowledge and acumen with Chevron Texaco Rewards Program support (US Loyalty Program).
• Interprets consumer concerns and opens a formal case for complaints requiring an investigation and/or research and applies appropriate judgment to properly manage cases (triage) and determine the most suitable actions needed to achieve the optimal case cycle time and customer satisfaction.
• Reviews the information provided by the consumer, working with the branded Chevron and Texaco Stations or Quick Lube Independent Business Owners and Chevron Field representatives through thorough and professionally written communications to resolve consumer complaints and inquiries.
• Utilizes multiple computer applications to gather data and resolve customer issues (Salesforce.com, Internet, Chevron Business Point portal, and Microsoft Office)
• Articulates case symptoms, issues and case resolutions by updating the case management system and customer notes within developed guidelines
• Engages with other Service Centers and stakeholders, such as the Retail Marketing Center and Retail Technology Centers as well as other Support groups, Card Operations and Card & Authorization and alerting the Fuel Integrity team as deemed appropriate
• Resolves other Contact Categories of Consumer General Inquiry and Consumer Commendations within 48 hours through appropriate written communication and proper resolution.
• Run Reports for Sales and other internal Business Partners as needed from Salesforce.com including consumer feedback collected over a period of time.

Required Qualifications:

• Bachelor's Degree in any field
• At least 2 years experience doing customer support functions
• Proficient in the use of MS Office applications
• Can work with minimal supervision
• Good oral and written communication skills
• Technical support experience
• Strong interpersonal, organizational, and leadership skills
• Good analytical and problem-solving skills
• Can deliver effective presentations across a multi-cultural customer base
• Open to night shift and shifting work schedule, work on weekends and holidays

Relocation Options:

Relocation will not be considered within Chevron parameters.

International Considerations:

Selected candidate will work in Philippines under the local payroll system and benefits.