We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
A SNAPSHOT OF YOUR ROLE
You’re the genie that fulfils our customer’s needs. As an Image Processing Operator, you must represent our company well by being responsible, punctual, and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with good problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills. Your day could see you:
- Accepts personal responsibility for the quality and timeliness of work. Can be relied upon to achieve results with little need for supervision.
- Adapts easily to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve successful solutions and results in dynamic situations.
- Is thorough when performing work and conscientious about attending to detail.
- Complies with policies, procedures, workflows, and instructions.
- Displays a high level of effort and commitment towards performing work; demonstrates responsible behaviour.
- Makes timely decisions even under ambiguous circumstances or when data or information is limited.
- Earns the trust, respect and confidence of team members and customers through consistent honesty, forthrightness, and professionalism in all interactions.
- Understands and follows applicable legislation, regulations, and other standards to establish and/or maintain a safe work environment.
- Is self-directed and motivated and can work effectively with freedom from control or influence of others.
- Sees details in words, numbers, pictures, and graphs quickly and accurately.
- Sets well-defined and realistic personal goals; monitors progress and is motivated to achieve; manages own time and deals with stress effectively.
- Focus on the task at hand and desired outcomes and how best to achieve them.
- Provide feedback to Team Leader in relation to knowledge gaps etc if 2nd level operator is achieved within employment.
A BIT ABOUT YOU
- Associate degree or education equivalent.
- Call center: 1 year (Preferred)
- Technical support: 1 year (Preferred)
- Must be computer literate.
- Must pass a background check.
- Reliable, punctual attendance is an essential function of the position.
- Problem-solving and critical thinking skills.
- Demonstrate initiative with the ability to multi-task and detail oriented.
- Prioritize and effectively manage time.
- Positive attitude and excellent interpersonal skills.
- Good judgment and independent decision-making.
- Work effectively with windows-based computer systems.
- Effectively interact in a professional and courteous manner with customers.
- Proactive personality and self-motivator.
- Must be able to navigate more than one site at a time.
- FLEXIBILITY IS NEEDED (i.e., shifting working hours and weekend shifts)
- Quick learner with the ability to absorb information on products offering and communications.
- Able to ask help when unsure and escalate as necessary.
Join the A-Team and experience the A-Life!
