Total 6 help desk specialist job vacancies in The Philippines

This role will primarily be responsible to process, analyze and prepare reports on financial metrics periodically and assist in the preparation of outlook, forecast and budgeting process.  

• Perform assigned financial reporting requirements by providing analyses of financial data and preparation of reports. 
• Assist in the preparation of the annual plan and budget. 
• Support in the preparation of monthly P&L forecasts & budget reporting 
• Assist in month-end processes by providing SG&A cost analyses and expense accrual summary reports 
• Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes. 
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required. 
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures. 
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.  
• Contribute in various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity. 
• Participate in audit-related activities. 
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager. 

Job Brief:

This role is primarily responsible for providing simple to moderately complex support to the day-to-day time and labor process and ensure the accurate posting of timecard transactions based on relevant policies, regulations, and standard processes.

Responsibilities & Duties

• Performs simple and assigned complex time and labor processes to support the overall timekeeping services in compliance with methodologies, relevant regulations, and established standards.
• Reviews timesheets and verifies attendance or hours worked in line with standard methodologies and processes.
• Performs weekly close process to ensure accurate posting of timecard transactions.
• Creates and reviews period-end reports such as post-payroll reports based on the stakeholder’s requirements.
• Run nightly revenue process.
• Answers simple to moderately complex timekeeping inquiries using company systems based on standard procedures.
• Escalates and analyzes identified issues and concerns to the Team Lead for timely resolution.
• Maintains the SOP/DTP of current processes and incorporates documentation updates as required.
• Performs simple but varied tasks in compliance with service-level agreements, processes, policies, and procedures.
• Assesses identified issues and collates documentation to assist in investigating and resolving common and recurring issues.
• Supports selected simple process improvement initiatives to streamline processes.
• Performs ad hoc tasks as requested or assigned.

Qualifications & Requirements

Minimum Requirements

• Bachelor’s degree or at least 3 years of relevant work experience.
• Intermediate proficiency in MS Office tools 
• Working knowledge and understanding of Timekeeping processes and procedures.
• Experience working in an outsourcing, shared services, or similar model with compensation-related roles or other similar functions is preferred.
• Intermediate knowledge in HR Systems, preferably Oracle, ADP, and ServiceNow or other similar platforms and tools.

Attributes

• Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)
• Ability to maintain good customer relationship with the ability to proactively support customer needs and requirements. (Customer Service)
• Ability to be thorough and meticulous in completing assigned tasks and identifying errors, duplicates, & discrepancies through defined methods. (Attention to Detail)
• Ability to identify, assess, and resolve simple to moderate issues by following defined policies and procedures. (Problem Solving)

This role is responsible for designing and delivering insightful, moderately complex analyses and reports to empower business partners across the enterprise. The ideal candidate is highly skilled in data acquisition, processing, visualization, and automation enabling them to provide actionable insights that drive data-informed decision-making. Their work will directly support the organization’s strategic goals, ensuring that stakeholders have the information needed to make effective and timely decisions.

• Perform data collection and management and ensure data integrity and readiness for analysis
• Support the reporting and analysis strategy
• Perform spend analysis and data modeling
• Perform and then provide analysis of process reports
• Perform analyses using large datasets and multiple data sources
• Define company data assets and manage and improve existing reporting systems
• Assist in preparing compliance-related reports and procedural documentation
• Develop custom reports for customers and provide management support
• Develop data reports and dashboard visualizations
• Develop, maintain, and innovate data dashboards visualization and applications
• Contribute to various and simultaneous process efficiency to streamline processes, improve customer experience, and increase productivity; produce data quality reports for decision making
• Escalate issues and recommend resolutions to the Team Lead for timely. May support junior members of the team in addressing routine issues within the assigned processes.
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
• Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures.
• Propose alternatives in identified issues and assist in investigating and in resolving common and unusual issues.
• Participate in audit-related activities.
• Contribute specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.

This role is primarily responsible for translating learning needs into high quality, best-in-class program design and learning content and working with key stakeholders in advising on training needs, best practices, system capabilities, assignments, and roll out strategy. It will also provide Learning Management System (LMS) administration, technical support, and reporting of learning programs.

• The Learning Designer will work collaboratively, in partnership with the Learning Advisor and Team Lead, to build engaging, best-in-class learning content.
• Conceptualize and Creates system training including interactive, animated videos that teach users in short learning intervals.
• Leverages knowledge from adult learning theories, design guidelines, and technical knowledge to create visually appealing and engaging trainings.
• Can provide direction and advice on which training materials and modalities best fit the project’s learning needs.
• Has the ability to translate Subject Matter Expert knowledge and vision into on-demand learning that engages the learner and keeps them coming back.
• Researches and stays on top of learning industry design best practices.
• Build surveys, assessments, and evaluation tools for learning activities and evaluate learner feedback, leveraging it to improve learning design and delivery.
• Address critical and unique issues with the guidance of Team Lead for timely resolution of escalated issues. Identify risks and propose ways to prevent occurrence of similar issues and concerns.
• Create and update SOP/DTP of current and new processes.
• Perform complex tasks in compliance with service level agreement, process, policies, procedures, and SOX & internal controls.
• Resolve identified issues and keep the Team Lead updated for open or ongoing concerns.
• Work with Team Lead to develop process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
• Develop and prepare reports, analyses, and presentations for periodic and ad hoc requirements.
• Lead and support key projects, audit reviews, activities, and documentation.
• Provide guidance and technical expertise to junior members of the team in completing projects and performing activities.

• Works under direct supervision, completing assigned tasks.  
• Work may be more routine or recurring in nature. 
• Performs basic accounting tasks.  
• Must understand relationships between accounts and have a basic accounting knowledge.
• This level requires a fundamental knowledge of professional concepts, but has not mastered the application of that knowledge.

This role is primarily responsible to provide administrative support and coordination to various HR operations including job changes letters, data validation, and reference letters in compliance with the service level agreements, processes, policies, and procedures.

Responsibilities & Duties

• Create and distribute job change letters, reference letters, and collect signed documentations from employees
• Connect with relevant key stakeholders and support groups to assist with employee data corrections, changes to conditions of employments, offboarding, and other details
• Manage the Leave of Absence of employees
• Answer queries on administrative policies and practices and other areas via case management system in a timely manner; work on more than one issue simultaneously and prioritize urgency of requests
• Following a prescribed template, document and escalate as needed based on the appropriate processes
• Understand and utilize HR systems including Workday and the Employee Center including Self Service, Knowledge base and Case Management to manage employee data, inquiries, and employee requests
• Ensure consistent application of HR policies and compliance with state, federal, and/or country laws and practices. And corporate regulations
• Maintain documentation and ensure that employee requests meet the policy for each process
• Perform data validation tasks
• Perform peer audit for PS Coordinators and fellow PS Specialists
• Ensure accuracy of all data processed and entered in HR systems
• Ensure key deadlines are met
• Ensure strict adherence with standard protocols for electronic personnel file management and document storage
• Demonstrate the highest degree of discretion and confidentiality
• Identify and support selected simple process improvements to streamline processes 
• Maintain the SOP/DTP of current processes and incorporate documentation updates as required.