Total 2 credit controller job vacancies in The Philippines

The position is responsible in managing the overall credit and receivable collection functions of the hotel in the most efficient manner in order to minimize the non-payment of accounts and potential bad debts.  

Primary Responsibilities  

CREDIT APPLICATIONS 

• Process credit applications within 10 working days, ensuring that clients are notified promptly and professionally. The credit worthiness of all applicants is formally checked and approval must be received from the Director of Finance or it’s designate. 

• Review the credit worthiness of all existing non-Accor approved clients on a yearly basis. 

CITY LEDGER 

• Ensure all invoices / statements are issued on a timely basis. 

• Monitor the prompt follow-up of all overdue accounts and minimize the recovery delay. 

• Implement effective inquiry response procedure for guests and management. 

• Ensure all travel agent commissions are timely processed and paid. 

• Report on monthly accounts receivable ageing analysis and detailed accounts’ ledgers. 

• Conduct credit meetings at least once a month. 

• Attend Credit Managers meetings to keep up to date knowledge of credit risks. 

• Appropriately manage all delinquent accounts, liaising with debt collectors where needed. 

• Review and recommend accounts to be written off, providing appropriate documentation. 

GUEST LEDGER and LIAISON with FRONT OFFICE  

• Liaise between the Accounting Department and the Front Office 

• Ensure PX and PM accounts are checked on daily basis and transferred to city ledger within 48hrs from the departure date. 

• Review the Advance Deposit ledger to ensure all the balances are either current or for future date. 

• Inform the Front Office Manager of any deviations from policy by Assistant Managers, or Front Office Cashiers that may come to his/ her attention. 

• Ensure guest refunds are processed in a timely manner as per the hotel policy; with all supporting paperwork and required authorizations. 

GENERAL  

• Supervise daily operations of credit and accounts receivable. 

• Establish and maintain local credit policies and procedures regarding billing, collection, credit cards, inquiries, cheque cashing, etc. 

• Maintain a close working relationship and communicate with the Room Sales, Catering & Events, Food & Beverage and Front Office departments. 

• Ensure the hotel complies with corporate policy on Credit and Accounts Receivable. 

• To be responsible for preparation of the various monthly reports as required by Management. 

• To perform other duties as required by the Director of Finance or it’s designate. 

The Rooms Controller is responsible for maintaining and coordinating the day to day operation of the reception with regards to room inventory; organizing guest room moves; controlling sell-out days and supervising upgrades.   

FOLLOW ALL FRONT OFFICE STANDARD OPERATING POLICIES AND PROCEDURES 

• Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions 

• Provides a warm welcome and assists guests’ according to Fairmont Hotels & Resorts Brand Standards 

• Remains observant and responds to each Guest who approaches the Reception Desk 

• Is an ambassador of Fairmont Hotels & Resorts by providing an excellent first impression 

• Maintains a perpetual presence on the Reception Desk throughout the hours of the shift 

• Greets all Guests courteously, using the Guest’s name whenever possible 

• Be fully competent in all reception and cashier duties 

ASSIGN AND ALLOCATE ROOMS FOR ARRIVING GUEST    

• Block early arrivals, special needs guests and VIP’s 

• Orchestrate room moves, communicate & expedite guests waiting for rooms 

• Review all group resumes and ensure all appropriate information is communicated to colleagues and are noted and applied in the system  

• Coordinate with Group coordinator 

• Prepare and ensure that rooms for Site inspection and ready and prepared 

• Be present at the Reception desk whenever possible