Total 119 job vacancies by AccorHotel

•Identifies areas within hotel operations where AI tools and technologies can improve efficiency, and develops and implements AI-driven tools.

•Monitors and maintains AI system performance, proposes improvements, and balances strategic planning for AI integration with hands-on operational requirements.

•Coordinates with all departments to identify points and areas for improvement where AI can be utilized, especially with the IT team to ensure smooth integration of AI in hotel management systems.

• Curates and updates cocktail menus by mixing and serving beverages in a high quality, and performs techniques to upsell beverages.
• Interacts with guests in a warm, friendly manner, takes orders promptly and remains observant and responsive to each guest's inquiries while following hotel standards.
• Oversees the bar operations including inventory, orders, pricing, and cost control while maintaining the bar clean, neat, and orderly fashion.

• Ensure accuracy of all charges and credits to the various debtor accounts and ensure that it was posted on timely
• Accountable for the accurate processing of all AR accounts
• Calculate and accurately post credit card commissions daily
• Accurately process all monthly statements, ensuring that they are mailed promptly

Responsibilities:

• Provide prompt medical care and respond to emergencies for guests and staff
• Conduct health assessments, basic treatments, and maintain accurate medical records
• Ensure compliance with health regulations and hotel policies
• Educate staff on health and safety practices and provide health-related advice to guests
• Manage first aid supplies and collaborate with local healthcare providers as needed
• Assist in developing and implementing guest wellness programs
• Handle minimal HR tasks as required

• Assist in the recruitment process, including scheduling interviews and coordinating with hiring managers
• Maintain employee records and update the HRIS database with accuracy and confidentiality
• Support the onboarding process for new hires and assist in organizing company events and cultural initiatives
• Help prepare HR-related reports and presentations as needed
• Assist in the administration of employee benefits, leave management, and performance management processes
• Respond to employee inquiries and provide general HR support
• Collaborate with the HR team on various projects to improve employee experience and maintain HR policies

• Prepare guests' orders promptly according to standards and ensure they are served in a timely manner.
• Ensures bar maintenance and inventories are up to Fairmont Standards during the entire dining experience.
• Prepares the beverage, food, and supplies requisition and monitors inventory levels, shortages and supplies.

• Monitors and ensures all equipment is in good running condition and report status if found defective and recommends necessary solutions for the problem.
• Implements strictly the preventive maintenance of all equipment and machinery including the auxiliaries according to the hotel standards and the manufacturer’s recommendation.
• Provides prompt, courteous and efficient engineering service while implementing standard procedures for guests.

• Makes requests, monitors and tracks departmental supplies, and chemical amenities of the hotel.
• Prepares monthly reports, inventory of items, accruals, and expenses of the department.
• Provision of admin work including but not limited to updating bulletin boards, coordinating departmental activities, filing of documents and managing department. schedules

We are seeking a skilled and dedicated Duty Engineer to join our team in Lapu-Lapu City, Philippines. As a Duty Engineer, you will play a crucial role in maintaining the efficient operation of our facility's engineering systems and equipment. Your key responsibilities will include:

• Coordinate daily engineering operations, including staff briefings and work assignments
• Manage planned and unplanned maintenance programs for various systems, including air-conditioning, electrical, refrigeration, and fire & life safety equipment
• Supervise team members, ensuring safe work practices and efficient operations
• Monitor and manage contractor work, ensuring compliance with health and safety policies
• Prepare consumption reports on power, water, steam, and gas
• Develop and maintain staff training programs, including induction for new employees
• Create weekly staff schedules and conduct performance reviews
• Ensure compliance with hotel fire & life safety and emergency procedures
• Maintain high standards of personal appearance and adhere to hotel policies

• Conducts negotiations with suppliers and contractors to obtain the best possible price.
• Coordinates with the requesting department all product specifications, lead time and other details pertaining to the requested product.
• Ensures quotation and supplier accreditation files are complete and accurate and all food deliveries are compliant with the food safety standards of the Hotel.

• Introduces stringent cost control measures and ensures that all inventory movements within the hotel are accounted for and properly supported with appropriate documentation.
• Performs the physical count of all storeroom stocks and month-end inventory with final balances to be reconciled, also witnesses the physical count of operating equipment.
• Assists in analyzing expenses as well as on the allocation of other expenses of all departments.

We are seeking a talented and creative Graphic Artist to join our dynamic team in Lapu-Lapu City, Philippines. As a Graphic Artist, you will:

• Create innovative designs for print and digital media, including marketing campaigns, social media, and promotional materials
• Collaborate with cross-functional teams to understand project requirements and generate creative concepts
• Develop and maintain brand consistency across all design materials
• Design layouts for various marketing collateral, including brochures, flyers, and presentations
• Manage multiple projects simultaneously while meeting tight deadlines and staying current with design trends
• Retouch and manipulate images to enhance visual appeal

• Knowledge in bar drinks and menu creation
• Manages the stocks and setup for the bar in line with brand standards
• Can handle bar operations and people management
• Promotes the bar's full range of products

As a Sales Executive, you will:

• Develop and maintain extensive product knowledge to effectively present our offerings to potential clients
• Conduct market research, identify trends, and generate quality leads
• Proactively reach out to businesses, build relationships, and provide exceptional customer service
• Negotiate and close deals, ensuring mutually beneficial outcomes
• Develop and implement effective sales strategies to meet and exceed targets
• Monitor market conditions and competitor activities to identify new opportunities
• Provide regular updates on sales activities, pipeline, and forecasts to management

• Maintains quality and consistency levels of production and presentation and consistently monitors expenses.
• Ensures waste is minimized through accurate ordering, adhering to established par levels, production and maintains and sets sanitation, hygiene and safety standards.
• Ensures team productivity through training, coaching and mentoring.

• Promotes and sells customized spa programs, and ensures effective communication amongst all departments within the hotel.
• Utilizes revenue management to maximize revenue generation based on data.
• Ensures Guest or Member satisfaction at all times by ensuring that safety and service are always the spa's priority.

• Leads and supervises the team in all aspects of the department and ensures service standards are followed.
• Handles guest’s concerns and offers professional, friendly and engaging service.
• Implements outlet policies, procedures and service standards and follows all safety and sanitation policies when handling food and beverages.

The Guest Relations Specialist is responsible for ensuring we provide the highest level of guest service to all our guests in Fairmont, Raffles and Raffles Residences, and in assisting the Executive Office in its administrative works.

Responsibilities

GUEST RELATIONS and GUEST EXPERIENCE

• Support the Guest Experience Manager and ensure the guest experience centric culture is infused at all times and keep improving guest satisfaction
• Support the Guest Experience Manager and ensure VIP guests’ experience meets expectations from pre-arrival to departure
• Work with the guest relations team and ensure all standards and operational procedures are adhered to

• Assist in preparing for the VIP guest arrivals and take care of the special arrangements/requests for the guest
• To conduct audits that will check the hotel and brand standards and to assist in addressing the findings with the concerned department

• To answer guest reviews timely and to assist in resolving and recovering any issues encountered by the guest

• Consistently monitor VIP guest arrivals, in-house and departures. To offer assistance through the duration of their stay, and to assist in recording guest preferences
• Exhibit problem solving skill in an efficient and timely manner, has ability to recover guest experience from negative into positive one
• Allow and support team members to resolve internal and external guest service issues

EXECUTIVE OFFICE

• Support the Executive Admin in doing the administrative works, including but not limited to:
  • Creating and sending minutes of the meeting, creating reports
  • Creating welcome cards to be signed by the General Manager and the Hotel Manager
  • Creating, releasing, and keeping track of Gift Certificates
  • Assisting in any other requests of the General Manager and the Hotel Manager
  • Routing documents for signature
  • To assist florist in document handling
  • Ordering supplies and equipment for Executive Office

RISK ASSESSMENT

• Conduct of workplace risk assessment (Hazard Identification Risk Assessment and Control)
• Conduct of job hazard analysis (Safe Work Method Statement)
• Reporting of workplace incident  

OTHER INVOLVEMENT

• Familiarize with the ALL and AccorPlus Membership, and enroll guests
• Drive Sparkle and GPP
• Adhere to and promotes the Company’s Health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures

• Negotiates with suppliers and ensures items are ordered and approved within the specified cut-off.
• Coordinates with the requestor’s correct product specifications to ensure orders are correct and follow-up deliveries from suppliers to ensure timely deliveries of orders.
• Continuous product sourcing to find alternative items and supplier development to obtain several sources.

• Coordinates and provides administrative support to all areas of the Housekeeping department.
• Ensures work orders are completed and timely release of rooms based on the daily arrivals.
• Guarantees housekeeping guest amenities and supplies are well stocked and well inventoried to ensure the ultimate comfort, cleanliness, safety and standards for all guests and members.

• Implementing systems and conducting checks to ensure food handlers practise good food and personal hygiene during food preparation;
• Assisting operators to conduct in-house supervision and correct irregularities detected;
• Provide training and guidance to employees on best practices for maintaining cleanliness, hygiene, and quality standards.

• Handling telephone inquiries and accepts room reservations for the Hotel
• Responsible for ensuring that all reservation filing and correspondence is carried out daily.
• Promote and upsell hotel rooms to maximize the Hotel's revenue and occupancy

• Knowledge in bar drinks and menu creation
• Manages the stocks and setup for the bar in line with brand standards
• Can handle bar operations and people management
• Promotes the bar's full range of products

• Maintains fast accurate service, and positive guest relations, and ensures products are consistent with company quality standards.
• Supervises and directs service relations and ensures setups are accurate, timely and meet established standards.
• Performs daily inspection of the outlet and activity and assures readiness to guarantee a smooth flow of operations to promote quality guest service at all times.

• Ensures compliance with arrival and departure standards based on Leading Quality Assurance.
• Supervise the Front Office Team to personalize the guest arrival and departure experience by ensuring all arrival reservations are reviewed and processed based on guest purpose, perspective, preferences, and passions. 
• Ensure all corporate, regional and local Raffles Standards of Operating Policies and Procedures are adhered to.