Total 123 job vacancies by AccorHotel

The Fitness Instructor is responsible for overall operations and guest satisfaction of the fitness area, ensuring the highest level of professionalism in service to all Guests/Members through maximum efficiency, safety, and uncompromising attention to detail and Guest care. 

Primary Responsibilities  

PROVIDES GUEST SERVICEEXPERIENCE THAT MEETS GUEST’S EXPECTATION 

• Maintain thorough knowledge of all spa-fitness services, protocols and procedures.  

• Maintain cleanliness of all types of equipment, common areas, and service areas.  

• Bus and stock all service area items including towels, water, ice, beverages, magazines, newspapers, clean headsets.  

• Maintain smooth operation of all equipment through periodic service checks, lubing and reporting work orders promptly.  

• Maintain thorough knowledge of all strength and cardio equipment and their programs as well as the proper use, alignment, safety and contraindications.  

• Maintain current CPR, First Aid certifications.  

• Maintain professional certifications while continually pursuing a greater degree of knowledge and expertise through self-study, in-services offered, program development and other continuing education efforts.  

• Administer health history, questionnaires, fitness-wellness evaluations as set forth by Programs Administrator.  

• Lead fitness exercise sessions, personal training sessions, group training experiences, in - service education sessions.  

• Appointment setting and scheduling of personal appointments as well as appointments for Team Members.  

• Safeguard all Clients, Guests, Members, Colleagues and Team Members throughout each experience, while upholding the philosophy of the spa fitness center.  

• Maintain accurate records of all personal training clients, classes taught, coaching sessions and other professional services provided.  

• Maintain current tracking records of all clients, with a special emphasis on proper procedure and protocol.  

• Timely written reports of all incidents, work orders, safety and first aid occurrences.  

• Attend weekly/monthly facility team and departmental communications meetings.  

• Adhere to Spa Policy & Standard Operating Procedures Manual.  

General Responsibilities 

Health and Safety 

• Follow all safety procedures and ensure that Colleagues follow all safety procedures and practices.  

• Adhere to facility operations departmental emergency procedures/safety manual.  

Colleague Relation 

• Ensure spa-fitness department maintains a positive relationship with all departments in the spa and hotel.  

• Ensure Colleagues have a complete understanding of and adhere to the spa-fitness center’s policy relating to safety.  

• Ensure that Colleagues are well versed in all spa-fitness center operations (cross-trained).  

• Ensure all Colleagues adhere to spa-fitness standards as stated in the employee handbook.  

Guest Service 

• Ensure the spa-fitness facility is in peak condition at all times (operations and cleanliness).  

• Ensure Guest/Member satisfaction at all times by ensuring that safety and service is always the spa fitness center’s first priority.  

• Always greets and welcomes guests promptly in a warm and friendly manner.
• Always thanks and gives fond farewell to guests conveying anticipation for their next visit.
• Assists guest with table reservation.
• Assists guest while seating.
• Ensures guests are served within specified time.
• Has a good knowledge of menu and presentation standards.
• Speaks with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
• Is able to answer any questions regarding menu and assist with menu selections.
• Is able to anticipate any unexpected guest need and reacts promptly and tactfully.
• Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
• Serves food courses and beverages to guests.
• Sets tables according to type of event and service standards.
• Records transaction / orders in Point of Sales systems at the time of order.
• Communicates with the kitchen regarding any menu questions, the length of wait and product availability.
• Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
• Checks with guests to ensure satisfaction with each food course and beverages.
• Is responsible for clearing, collecting and returning food and beverage items to proper area.
• Maintains cleanliness of work areas, china, glass, etc. throughout the shift.
• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.
• Presents accurate final bill to guest and process payment.
• Performs shift closing on the Point of sales terminal and tally cash and credit card settlements.
• Ensures that the restaurant is always kept clean and organized, at both the front as well as the back of house areas.
• Ensures that hotel brand standards and SOP's are consistently implemented.
• Works with fellow staffs and manager to ensure that the restaurant achieves its full potential.
• Completes the daily responsibilities that are set for each individual shift.
• Completes closing duties, including restocking items, turning off lights, etc.
• Conducts monthly inventory checks on all operating equipment and supplies.
• Take an active role in coaching and developing junior staff.
• Performs any other duties related to food and beverage service assigned by the manager.
• Assists Outlet Manager in conducting daily shift briefings to update and disseminate relevant information to colleagues
• Helps minimize waste, breakages and mishandling of supplies and equipment

The Assistant Outlet Manager will liaise between multiple food and beverage venues to ensure the success of every guest experience – and model exceptional service and leadership skills among your team.

Responsibilities:          

• Consistently offer professional, friendly and engaging service
• Lead the F&B Outlets team in all aspects of the department and ensure service standards are followed
• Handle guest concerns and react quickly and professionally
• To assist in recruiting and training all Outlet Colleagues
• Balance operational, administrative and Colleague needs
• Attend regularly scheduled departmental meetings
• Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
• Have full knowledge of all Outlet menus
• Assist in managing the departmental budget
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

The position supports the learning and development of colleagues through the delivery of trainings as well as promotes colleague engagement through active participation in colleague activities

DELIVER LEARNING AND DEVELOPMENT PROGRAMS TO COLLEAGUES

· Prepare training requirements

· Deliver brand training programs and property-specific modules to colleagues

· Assist in training needs analysis and development of property-specific programs

· Coordinate with leaders and department trainers to record departmental training activities and assist in their training requirements

· Liaise with external training providers

· Ensure upkeep of training room and proper ordering and inventory of training supplies

· Maintain accurate training records and reports

SUPERVISE THE INTERNSHIP PROGRAM

· Oversee Hotel Internship Program

· Build strong partnerships with schools

· Recruit, orient, and train all trainees who can be potential colleagues

· Maintain accurate records of interns (including MOAs, medical records, job task checklist, evaluations)

You will be part of the Human Resources (HR) team and closely work with the team on end-to-end Recruitment process 

Duties & Responsibilities

• Support with recruitment activities including sourcing, selection process, pre-screening, interviewing and short listing of candidates in permanent, temporary and internship positions.
• Assists the Recruitment Manager in pooling for talents
• Support with managing candidate interviews.
• Conducts interviews and assessments for outsourced/casual applicants and other related tasks for recruitment
• Coordinate with Agency Area Supervisors on interview logistics
• Other administrative tasks related to recruitment

Reporting to the Cluster Director of Revenue Management, the Reservations Supervisor is a key player in supervising and managing the room inventory of Raffles & Fairmont Makati.

You will passionately train and lead our team to success, whilst ensuring the smooth running of the day-to-day operations for the Reservations department.

We are looking for someone who has the ability to lead, supervise and motivate a team, and has the skills to work closely with other departments to ensure our Hotels meet their objectives.

To be selected in this role you will have full Australian working rights.  You are detail oriented, organised, a clear communicator, possess an outcome driven approach to performance and results, and a natural ability to build and maintain internal and external client relationships.

Operation

• Conduct daily briefings with staff at floor level. Manage and supervise all tasks of his/her team
• Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set
• Supervise public areas
• Replenish guest supplies and ensure that guests requests are promptly attended to
• Attend to reports on damage or malfunction in hotel rooms
• Maintain equipment in proper state of cleanliness
• Maintain a section floor report
• Conduct regular room checklists
• Report unusual behavior/activities on floors to Executive Housekeeper
• Record room status in allocated section accurately
• Assist Executive Housekeeper in assessing team members’ attendance and performance

Other Responsibilities

• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management
• Establish and maintain effective employee working relationships

You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.

• Follow departmental policies and procedures and service standards 

• Maintains a clean, safe, hazard-free work environment at all times 

• To report all the maintenance issues on the floor and rooms. 

• Knowledgeable in doing other housekeeping tasks: turndown, midnight duty and houseman runner 

• Must be able to complete a housekeeping project within a timeline 

• To report any discrepancy and always follow the DND procedure. 

• To ensure all the Guest Room Amenities are replenished when required. 

• To report Mini bar items consumed by guest while servicing the room 

• To report and surrender all Lost & Found items in the room 

• Update room status accurately  

PROVIDE GUESTROOM EXPERIENCE THAT MEETS GUESTS’ EXPECTATIONS 

• Consistently offer courteous, professional, efficient and flexible and engaging service 

• Able to provide guest request, respond to guest queries on a timely manner 

• Knowledgeable in doing other housekeeping tasks: turndown, midnight duty and houseman runner 

• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Supervisor if no immediate solution can be found and assure follow up with guests. 

• To report any suspicious or strange behavior from a Guest or Employee. 

OPERATIONAL REPONSIBILITIES 

• To keep all keys and mobiles signed out in a secure manner and return them at the course of duty 

• Maintain proper usage of cleaning supplies and equipment 

• Report lost and breakage  

• Follow all safety, emergency and sanitation policies 

• Return and properly tag all lost and found articles in the Housekeeping Office  

• Able to attend / complete monthly training hours goal / target 

• To complete special project within a timeline 

The Executive Chef will oversee the Culinary Division for Raffles and Fairmont Makati, plan and be responsible for food production and management of all food while taking ownership for the development and quality of the kitchen areas.   

• Actively participate in the strategic planning and ongoing development of the hotel, including revenue forecasting, ensuring the delivery of our environment commitments, overseeing the health, safety and security of our guests and colleagues 

• Lead and support all departments in the achievement of their financial and operational targets via effective organizational development, policy and procedural development, and appropriate colleague training activities 

• Oversee the selection, training and development of all Culinary colleagues to ensure timely recruitment and a focus on career growth and development 

• Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Raffles and Fairmont Hotels & Resorts Core Standards at all times 

• Foster a winning, solution-oriented work environment, motivating and engaging colleagues to continuously deliver the best possible service to our guests 

• Ensure all kitchens are compliant with Raffles and Fairmont Hotels & Resorts Food & Beverage service standards and controls  

• Ensure that all kitchen operations are compliant with legislated food safety regulations 

• Source local ingredients for seasonal food items 

• Ensure that all menus are created using guest feedback, industry trends, competitive intelligence, seasonal offerings and all service standards 

• Work together with the F&B Director on all areas pertaining to menus and food service 

• Develop menus for all food operations. Ensure all menu items are costed accurately 

• Ensure heart of house is clean and well maintained-maintain effective preventative maintenance program for all kitchens 

• Responsible for the running of the Employee Dining Room, including cleanliness, operation and food production 

• To be responsible for cashier’s house fund, and its safekeeping.
• To ensure that a check is made and recorded in the POS system for every food & beverage sale in the outlet.
• To ensure that a check is made and recorded in the POS system for any meals consumed by employees, or any service offered to guests as complimentary or entertainment.
• To enter opening and closing check no. used in his/her shift in the Night Auditors logbook, and ensure that checks are used serially, and all the checks are accounted for.
• To open a guest check in the POS system, punching orders, splitting and transferring tables, settling checks as cash, room charge, credit card or city ledger.
• To prepare cashier’s summary and tally it with Micros (POS) reading at the close of his shift.
• To printing and tally transaction list from credit card machines with physical check, and Micros reading.
• To prepare deposit envelope, write the deposit amount in cashier’s deposit sheet and drop the envelope in the Front Office safe depository, in the presence of a witness, who has also signed the witness column of the cashier’s deposit sheet.
• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• To generally promote and ensure good inter-departmental relations.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
• To adhere to Company and Hotel rules and regulations at all times.

As a Hygiene Manager, you will be in charge of maintaining and upgrading sanitation and hygiene standards to ensure that all food given to guests and staff is free of microbiological, chemical, and physical contamination and that all work environments meet mandated Hygiene and Sanitation levels.

• Propose and maintain minimum requirements in all workspaces, stores, receiving, and waste disposal areas to ensure that needed hygiene standards are adhered to at all times.
• Responsible for the effective and efficient maintenance of documents related to the Hotel's sanitation and hygiene efforts/program.
• Continually liaises with external agencies (labs, government agencies etc.) on sanitary matters
• To manage the segregation, storage and timely removal of all waste – recycles, hazardous and confidential waste streams
• Sensitize the team on all Accor hygiene standards
• Conducts regular inspection of food receiving, preparation, storage and service areas to identify and correct any food safety and hygiene issues  
• Carry out internal food safety audits, reports all findings and follow up actions to be taken to ensure closure of issues
• Continuously monitor, evaluate, and improve the policies and procedures of the food safety management system
• Ensures that all hygiene monitoring records are completed by the food handlers as required by the corporate standards
• Ensures that appropriate food sampling and swabbing are undertaken at the required frequency
• Conducts supplier audits, meetings and trainings on a regular basis in coordination with Purchasing, Cost Control, Culinary and F&B
• Liaise with all external food safety / HACCP auditors to ensure that all audit logistics and requirements are satisfied
• Liaise with the chemical services provider to ensure that safe chemical handling and breakage control, cleaning & sanitation procedures are effectively implemented 
• Liaise with the laboratory services provider to ensure that all mandatory food, water, ice, and swab testing are conducted as per agreed schedule

Reporting to the Director of Rooms and Guest Experience Manager, this position is responsible for ensuring we provide the highest level of guest service to all our guests most especially to our Japanese guests in Fairmont, Raffles and Raffles Residences. The Guest Relations Officer (Japanese Speaking) will be in charge of liaison with our Japanese guests whether checking in or checking out, an event attendee, F&B patron, in-house guest and offer assistance throughout the duration of their stay. This position shall also provide support to other departments (Sales, Events, F&B) to ensure that our Japanese clients are well assisted and attended to.  

• Has regular and close interactions with hotel guests, most especially Japanese guests whether in-house or for ocular inspections, event attendee, F&B patron, and to collect feedback and ideas 

• Support the Guest Experience Manager and ensure the guest experience centric culture is infused at all times and keep improving guest satisfaction to drive preferences, most especially to our Japanese guests 

• Assist Sales Managers in their Sales calls to Japanese corporate accounts 

• Handle site inspections together with Sales Manager for Japanese accounts/clients 

• Work with the guest relations team and ensure all standards and operational procedures are adhered to 

• Exhibit problem solving skill in efficient and timely manner, has ability to recover guest experience from negative into positive one 

• Allow and support team members to resolve internal and external guest service issues 

Assistant Front Office Manager
Inspiring and engaging. As an Assistant Front Office Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Division Operations, and ensure an exceptional guest journey.

What you will be doing:

• Lead and manage all aspects of the Front Office department and ensure all service standards are followed with friendly and engaging service
• Coach and train front office employees
• Assist and perform all tasks of front desk operations
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Maximize rooms revenue strategies and practices
• Flexible shifts may include mornings, evenings, weekends, and holidays

Front Office Supervisor
Reliable and engaging. As a Front Office Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

• Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.
• Assist in effectively running the front office operations with a hands-on approach.
• Help guests and create positive experiences.
• Are confident in all aspects of guest relations, receiving and recognising all guests including those who require special attention.
• Maintain strong working relationships and communicate with all departments.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Ensure employees are informed daily about priorities to personalize service

The position is responsible for handling all benefits pertaining to the Unit Owners of the Raffles Residences Makati. The OBM ensures proper liaising of Owner booking requests to the respective VIP Concierges of the different Raffles/Fairmont. The primary focus of this role is to ensure that all benefits are enjoyed by the Owners and residential operations exceed service standards in all unit owner and partner contact areas and will act as a strong liaison between Raffles and the Unit Owners. 

The Owner Benefits Manager also assists the Director of Residences and Owner Services Manager in overseeing residential operations at Raffles Residences. The role oversees operational areas such as the Condominium Corporation (CC) policy administration, residential common area soft services, engineering & maintenance, security & human resources.  

Primary Responsibilities  

ASSIST DIRECTOR OF RESIDENCES IN OVERSEEING RESIDENTIAL OPERATIONS AT THE RAFFLES RESIDENCES. THIS INCLUDES STRENGTHENING POSITIVE RELATIONS WITH THE UNIT OWNERS AND OTHER STAKEHOLDERS, MINIMIZE COMPLAINTS AND ATTEND TO THEIR NEEDS ON A TIMELY MANNER 

• Act as a Supervisor to the Concierge and Bell teams 

• Clearly demonstrate to owners and colleagues a commitment to service excellence through the effective implementation of high management standards at all times. 

• Maintain a consistent focus on improving the overall flow of residential operations, seeking ways to maximize and improve the operation through productivity management 

• Ensure that SOPs have been thoroughly understood and actioned by the Owner Services Team 

• Strengthen positive relations with the unit owners/ residents by taking action to attend their needs, follows through on their requests, inquiries, concerns and complaints in a timely manner (ensure technical and maintenance related issues are properly coordinated and addressed to owner's satisfaction) 

• Ensure complete visibility of Raffles Residence leaders and colleague relations with the owners under the rental program during their stay  

• Reinforce cocktail party for owners/ residents 

ENSURE TO INCREASE BRAND AWARENESS  

• Increase Reciprocal Use Program enrollments annually (applicable to owners under the Rental Program) 

• Ensure to touch base will all owners who enrolled in the Reciprocal Use Program and attend to their requests/needs on a timely manner 

• Ensure to get feedback from owners to gauge their interest in the program and to ensure repeat business as well as gain new businesses from other Unit Owners 

• Encourage all owners to book and stay at FRHI properties and other Accor hotels when travelling abroad to experience the exclusive privileges and benefits.

• Work closely and maintain good relationships with VIP Concierge to ensure preferential rates and other privileges are extended to the unit owners. 

PROVIDE ASSISTANCE TO THE DIRECTOR OF RESIDENCES TO ENSURE CONDOMINIUM CORPORATION’S ANNUAL BUDGET IS MAINTAINED AND ACHIEVED THROUGH 100% COLLECTION OF ASSESSMENT FEES, UTILITIES AND OTHER INCIDENTAL CHARGES 

• Work closely with the Director of Raffles Residences and finance department to ensure that monthly financial reporting is on time and accurate. 

• Assist in ensuring timely collection of assessments and all other charges and strict execution of penalties and interest due to late payment 

• Ensure operational expenses are aligned with the Condo Corp budget through power/ energy savings programs and productivity management such as proper monitoring of supplies requisition and proper forecasting of schedule depending on needs and occupancy  

• Encourage the team to take individual ownership of all the areas in order to avoid frequent repairs or maintenance and excessive power consumption 

• Consistently promotes hotel facilities and services so Unit Owners will avail of them 

STRENGTHEN RELATIONSHIPS WITH COLLEAGUES 

• Assist the Director of Residences/Owner Services Manager in facilitating daily briefings and monthly departmental meetings. 

• Assist in ensuring EES target score is achieved by the Department 

• Maintain an open door policy, frequently communicate, provides clear performance expectations and regular feedback 

• In consultation with the Director of Residences/Owner Services Manager, oversee the performance of the owner services team, common area housekeeping service and engineering department. This includes preparing and conducting the annual review for Raffles colleagues. 

• Lead by example, build trust and motivate colleagues to continuously deliver outstanding service and works together as a team 

• Ensure right tools are available for colleagues to perform their jobs effectively 

Responsibilities include:

• Act as primary point of conduct for clients hosting conferences, meeting and events at the hotel.
• Coordinate and manage all event logistics, including room setup, audiovisual equipment, and catering.
• Work closely with clients to understand their specific event requirements and preferences, and provide personalized recommendations and solutions.
• Prepare detailed event orders, contracts, and invoices.
• Collaborate with various hotel departments, to ensure smooth coordination and execution of events.
• Conduct site inspections for potential clients and provide tours of event spaces, highlighting the hotel's amenities and services.
• Assist in marketing and promoting the hotel's event spaces and services through various channels, including online platforms and networking events.
• Handle any issues or concerns that may arise during events, and proactively addr4ess client needs to ensure their satisfaction.
• Maintain accurate records of all event bookings, inquiries, and client communications.
• Evaluate the success of each event and gather feedback from clients to continously improve our services and offerings.

Guest Service Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

The Rooms Controller is responsible for maintaining and coordinating the day to day operation of the reception with regards to room inventory; organizing guest room moves; controlling sell-out days and supervising upgrades.   

FOLLOW ALL FRONT OFFICE STANDARD OPERATING POLICIES AND PROCEDURES 

• Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions 

• Provides a warm welcome and assists guests’ according to Fairmont Hotels & Resorts Brand Standards 

• Remains observant and responds to each Guest who approaches the Reception Desk 

• Is an ambassador of Fairmont Hotels & Resorts by providing an excellent first impression 

• Maintains a perpetual presence on the Reception Desk throughout the hours of the shift 

• Greets all Guests courteously, using the Guest’s name whenever possible 

• Be fully competent in all reception and cashier duties 

ASSIGN AND ALLOCATE ROOMS FOR ARRIVING GUEST    

• Block early arrivals, special needs guests and VIP’s 

• Orchestrate room moves, communicate & expedite guests waiting for rooms 

• Review all group resumes and ensure all appropriate information is communicated to colleagues and are noted and applied in the system  

• Coordinate with Group coordinator 

• Prepare and ensure that rooms for Site inspection and ready and prepared 

• Be present at the Reception desk whenever possible 

Responsibilities include:

• Act as primary point of conduct for clients hosting conferences, meeting and events at the hotel.
• Coordinate and manage all event logistics, including room setup, audiovisual equipment, and catering.
• Work closely with clients to understand their specific event requirements and preferences, and provide personalized recommendations and solutions.
• Prepare detailed event orders, contracts, and invoices.
• Collaborate with various hotel departments, to ensure smooth coordination and execution of events.
• Conduct site inspections for potential clients and provide tours of event spaces, highlighting the hotel's amenities and services.
• Assist in marketing and promoting the hotel's event spaces and services through various channels, including online platforms and networking events.
• Handle any issues or concerns that may arise during events, and proactively addr4ess client needs to ensure their satisfaction.
• Maintain accurate records of all event bookings, inquiries, and client communications.
• Evaluate the success of each event and gather feedback from clients to continously improve our services and offerings.

Royal Service Supervisor

Are you a service professional with excellent organizational, analytical, and motivational skills? Lead our team of Royal Service Agents who are at the heart of our communication system; experts in all areas able to manage the call center functions and provide seamless service to our Guests and Colleagues.

What you will be doing:

Reporting to the Royal Service Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Lead and supervise all aspects of the Royal Service department and ensure all service standards are followed
• Ensure all colleagues are up to date with “Royal Service” software system
• Train all Royal Service colleagues
• To have a complete knowledge of the hotel’s emergency procedures
• Handle Guest concerns and react quickly, logging and notifying proper areas
• Establish and maintain an effective communication process with all departments, in particular with Front Office, Housekeeping and Engineering
• Attend regularly scheduled departmental meeting
• Schedule colleagues in accordance with the departmental budget
• Balance operational and Colleague needs
• Follow all safety policies
• Other duties as assigned

What you will be doing:

Reporting

•  Assist Director of Finance with in the preparation of all reporting requirements regardless of reporting frequency including daily, weekly, monthly, quarterly, annual and ad-hoc.
• Ensure information presented in all reports is accurate and reflective of actual business transactions.
• Ensure all reports are prepared on a timely basis, meeting all deadlines set by Statutory Bodies, Owning Company and Brand Manager.

Controls

• Conduct surprise spot-checks on General Cashier’s float on a periodic basis.
• Conduct surprise spot-checks on all Outlet Cashier’s float on a periodic basis in addition to spot-check performed by the General Cashier.
• Conduct surprise stock-count inspection in addition to/ during the month-end stock-count conducted by the Cost Controller’s office.

Audit, Taxation and Statutory Bodies (where applicable)

• Assist in the preparation of all groundwork required for all statutory audit and tax requirements.
• Provide assistance during the audit (internal and external) review process.
• Administer all tax filing and government reporting procedures to ensure accurate, timely information is provided in compliance with laws and regulations.

Budget & Forecast

• Assist the Financial Controller in the preparation of the annual budgets and monthly forecasts as required.

Sectional Duties

• Supervises Revenue Audit section:
• Ensures all revenue and receipt transactions are properly accounted for and deposited into banks.
• Reviews summaries, reports and journals prepared by Revenue Auditor and Night Auditor.
• Checks Daily Hotel Revenue Report.
• Supervises Accounts Payable section:
• Oversees timely arrangements of payments by cheques, bank auto pays & remittances.
• Ensures payments are properly supported & authorized.
• Reviews cheque register, vendor listing, creditors log and reports.

Supervises Payroll section:

• Checks if monthly payroll is properly supported authorized and reconciled.
• Ensures personnel data are correctly recorded in payroll record.
• Oversees the submissions of employers’ tax returns required by statutes.
• Reviews schedules of lease and sub-lease agreements.
• Monitoring the billing of lease charges and collection of sub-rentals.
• Reports and follows up discrepancies and irregularities.
• Reviews monthly capital expenditure reports.
• Reports to DOF on any deviations from policies.
• Ensures capital expenditure reports completed in accordance with set schedule.

This role serves as a partner to the Director of Finance within the Hotel - providing objective evaluations, process improvement solutions , effective communication, and guidance in recommending effective internal control standards and adhering to compliance regulations.

Primary responsibilities:

• To undertake operational audit and financial audit to ensure the company meets its financial, operational and compliance objectives
• Report on control deficiencies to management and making recommendations to mitigate risks
• Challenging current processes across the company and identify opportunities for refinement
• Engaging remediation of identified issued through follow-up
• Communicating with a variety of stakeholders across the company on audit findings, recommendations and the like
• To supervise daily operations of income audit, credit and receivable and cost control sections

Responsible in providing administrative support to the Director of Rooms & Residences and the Rooms Division Team. Will manage communication channels, scheduling of appointments and handle multiple tasks efficiently and effectively.

Primary Responsibilities

Responsibilities and essential job functions include but are not limited to the following:  

• Maintain executive’s agenda and assist in planning appointments, meetings etc
• Attend meeting and keep minutes
• Handle confidential documents ensuring they remain secure
• Maintain electronic and paper records ensuring information is organized and easily accessible
• Prepare presentations, reports and correspondence accurately and swiftly
• Ensuring efficient and effective administrative information and assistance
• Manage communication channels and respond to correspondence appropriately on behalf of the executives.