Total 4 service operations manager job vacancies in Taguig or Singapore office

The IT Resource manager oversees resource planning and optimizes resource utilization across the Strategic Analytics organization. His/her expertise in IT resource planning and management will be instrumental in ensuring the efficient delivery of projects and achieving organizational goals. The ideal candidate possesses a strategic mindset, strong analytical skills and excellent communication abilities.

• Analyzing project demands, resource availability and constraints to develop effective resource allocation plans.
• Collaborating with project managers, department heads and stakeholders to understand resource requirements and develop viable resource plans.
• Developing and implementing resource planning strategies to align resource allocation with project demands and organizational goals.
• Optimizing resource utilization by identifying and resolving conflicts, bottlenecks or imbalances in resource allocation.
• Monitoring resource utilization trends and proactively recommending adjustments to ensure optimal resource allocation.

Shift: Night Shift

The Business Operations Associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

* open for Cebu or Manila candidates

• Interpret data, analyze results and process transactions in various systems in support of the following areas:
  • Submission Clearance
  • Policy & Endorsement Issuance
  • Other operations, as needed
• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

Shift: Night Shift

The Business Operations Associate is responsible for interpreting, analyzing, and processing various activities in support of property and casualty insurance operations. The candidate will need to perform activities with a high degree of accuracy and consistently meet service level requirements.

* open for Cebu or Manila candidates

• Interpret data, analyze results and process transactions in various systems in support of the following areas:
  • Submission Clearance
  • Policy & Endorsement Issuance
  • Other operations, as needed
• Prepare and issue documents and reports accurately, as per specifications
• Interact with team and customers as required to complete deliverables
• Communicate issues or queries on a timely basis to ensure quick resolution
• Assist with troubleshooting and improving processes, as needed

Shift: Mid Shift

The QA Manager will oversee the software quality assurance testing process responsible for improving the quality, consistency and reliability of software product deliverables. This role will establish, manage and communicate software QA practices and procedures and coordinate software product testing processes. 

• Partner with product teams to develop, implement and manage processes to ensure that software products meet required specifications for quality, functionality and reliability prior to delivery
• Establish and maintain quality assurance standards, procedures, and policies
• Establish and maintain an automation testing framework.
• Coordinate all aspects of QA testing for software product releases
• Collaborate with stakeholders to ensure alignment on quality objectives
• Collect and analyze quality metrics and stakeholder feedback to optimize quality assurance operations and improve software product quality
• Manage a team of QA engineers and participate in hiring and onboarding
• Establish guidelines, polices and best practices for Test Environment management.
• Ensure compliance with standards and practices
• Define and manage the QA Team’s roadmap