Total 335 job vacancies by Arch Global Services (Philippines) Inc.

This role supports various finance ERP and reporting applications including configuration, maintenance, administration, and process documentation.  This position will report to the Finance Business Systems Administration Manager. 

Job Responsibilities

• Administering, configuring, and providing end user support for finance system ERP applications and reporting tools
• Be a power user / highly proficient user of our financial systems, always communicating various features to stakeholders and sharing best practices to support user training.
• Help to streamline finance processes you support. Understanding the impacts of changes recommended and how to translate them into business requirements
• Develop and maintain system process documentation, job aids and flows
• Participate in scheduled system upgrades including regression / patch testing
• Be a change advocate, leading finance community towards modernization of technologies and processes.

Strategic Analytics is a dynamic, growing team at Arch.  The team develops innovative predictive models and analytical tools to improve profitability and growth. This position is responsible for assisting with the design and execution of automated diagnostic test plans to ensure that our services meet the highest quality standards and business requirements. Other tasks include developing and running new tests, reporting on the results and collaborating with other engineers to diagnose and fix issues. This role is for an individual that is attentive to detail and open to exploring and implementing new technology and processes to improve the QA process.

Job Responsibilities

• Performs test planning activities as required.
• Creates and modifies test data.
• Creates and modifies test cases.
• Automation Testing – Set up and maintain automation tests and be involved with CI CD. 
• Executes test cases recursively and record/communicate results.
• Works with Agile team and stakeholders to communicate defect information

Strategic Analytics is a growing team at Arch. The team develops innovative predictive models and analytical tools to improve profitability and growth. This position will help support the data engineering needs across a growing portfolio of high-profile analytics projects by developing complex data structures and pipelines leveraging a diverse set of tools and languages. This includes the following cloud based technologies: Databricks, Snowflake, Spark, Python and Azure Data Factory. As a key member of the Strategic Analytics team, you will advance our data engineering capabilities helping the team analyze data faster.  

Job Responsibilities

• Work closely with predictive modelers to assemble large, complex data sets that help solve business problems and increase profitability
• Perform data manipulation and transformation using SQL and Python
• Identify, design, and implement internal process improvements: automating manual processes and optimizing data pipelines
• Discover and explore new sources of data with curiosity and creativity
• Create and maintain optimal data pipeline architecture
• Author detailed and comprehensible documentation of data pipelines and technical solutions
• Ensure data quality and completeness

Strategic Analytics is a growing team at Arch that has established itself as a driving force in the success of the business. We focus on implementing solutions that improve profitability and growth. To broaden our impact, we have expanded our focus to deliver business-driven intelligent data automation capabilities that combine data from external vendors with intelligent document processing (IDP) technologies. This primarily includes working Azure Logic Apps and Document Intelligence. As a key member of the Strategic Analytics team, you will support the implementation of IDP/AI opportunities across operations, claims, finance, and underwriting teams. 

Job Responsibilities

• Develop and maintain Azure Logic Apps and APIs
• Use SQL, Python and Snowflake to explore and understand underlying data, and suggest improvements for monitoring, performance, and best practices
• Develop libraries using Python
• Develop real time data transformations, model variable creation, and orchestration activities to support the scoring process
• Code deployment using GitHub
• Collaborate with project stakeholders and other developers
• Collaborate with data scientists to implement predictive models and analytic solutions
• Document technical workflows and monitoring processes
• Contribute and enforce evolving best standards and practices

We are looking for an experienced International Payroll Manager to oversee payroll processing across diverse international jurisdictions. Reporting to Payroll Shared Services, the International Payroll Manager will play a crucial role in ensuring the accuracy, compliance, and efficiency of payroll operations. This role entails various responsibilities, including vendor management, comprehensive data collection and analysis, oversight of Workday HR/Payroll records and integrations, payroll accounting, and share-based payroll reporting.

Job Responsibilities

• Oversee end-to-end payroll processing for the company headquarters in Bermuda and other international locations, ensuring meticulous accuracy and compliance with local regulations.
• Manage vendor relationships and service level agreements (SLAs) for all outsourced payroll to guarantee punctual and precise processing.
• Support projects relating to the creation of new legal entities and payroll implementation with outsourced vendor.
• Handle payroll inputs, including employee data, absence tracking, and benefits information.
• Collaborate closely with internal stakeholders, assuming the role of a subject matter expert on international payroll matters, to address inquiries, swiftly resolve issues, and provide guidance and support to team members.
• Manage pension contributions and funding, ensuring compliance with relevant regulations and timely processing.
• Ensure accurate payroll accounting entries in Workday Financials and Great Plains, including reconciliations and journal entries.
• Coordinate payroll reporting of equity and ESPP transactions, including stock options exercises, restricted stock vesting and semiannual ESPP purchase periods.
• Remain updated on international payroll regulations and compliance requirements, effecting necessary changes to processes and procedures.
• Provide substantial support during internal and external audits, including the preparation of documentation and responsive actions to inquiries.
• Undertake additional responsibilities as assigned to contribute to the success and continuous improvement of the Payroll and Equity Operations function.

The finance analyst will work with the Lenders team. The position is responsible to review and analyze policy premium balances and the timely collection of outstanding premiums. Also, this position is responsible to prepare the reinsurance statements and payments. The candidate will process and reconcile finance related transactions with a strong focus on accuracy, timeliness, and the ability to work in a fast paced environment. The candidate will provide support and be part of the US Finance team.

Job Responsibilities

• Recording cash payments in Accounts Receivable system
• Applying cash to open receivable transactions
• Conduct research and resolve discrepancies with errant payments
• Communicate with internal and external customers to obtain support for proper direction of incoming payments
• Reconcile processed work by verifying entries and comparing system reports to balances
• Review and analyze reports
• Prepare cession statements and process payments
• Assist with ad hoc requests and projects

The Software Engineer is responsible for development, implementation, and maintenance of software solutions. The role includes working on Front-end and back-end systems. The main duties include understanding user requirements, translating them to Front/Back End code, developing database objects and APIs.

Job Responsibilities

The candidate will provide analysis, design, coding, debugging, testing, and support of software applications.

1. Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to accurately capture stakeholder requests and system specifications and translate them into engineering artifacts, which typically include design specifications, source code, test scripts and test results.
2. Coordinates with software architects and Software engineer IVs to ensure that the engineering realization is in accordance with Enterprise Architecture principles and software development best practices.
3. As part of Agile teams, completes software development work which includes application design, coding, code review and testing. Keeps Agile team and APM apprised of project status.
4. Offers suggestions to stakeholders on devising effective and efficient approaches to achieve project and program objectives.
5. Manages engineering risks by proactively tracking and communicating issues and devising methods to mitigating them.
6. Liaises with other project and program areas to coordinate interdependencies and resolve issues.
7. Supports business units in the resolution of in-depth user questions and issues following production support process and SLA’s.
8. Maintains a working knowledge of new technology and software engineering standards, practices and tools.
9. Provides input to APM/DPM in creation of Product Roadmap, High Level Estimates

Collaborates with IT management to define and develop documentation & engineering artifact standards, guidelines, processes, and templates

The Software Engineer is responsible for development, implementation, and maintenance of software solutions. The role includes working on Front-end and back-end systems. The main duties include understanding user requirements, translating them to Front/Back End code, developing database objects and APIs.

Job Responsibilities

The candidate will provide analysis, design, coding, debugging, testing, and support of software applications.

1. Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to accurately capture stakeholder requests and system specifications and translate them into engineering artifacts, which typically include design specifications, source code, test scripts and test results.
2. Coordinates with software architects and Software engineer IVs to ensure that the engineering realization is in accordance with Enterprise Architecture principles and software development best practices.
3. As part of Agile teams, completes software development work which includes application design, coding, code review and testing. Keeps Agile team and APM apprised of project status.
4. Offers suggestions to stakeholders on devising effective and efficient approaches to achieve project and program objectives.
5. Manages engineering risks by proactively tracking and communicating issues and devising methods to mitigating them.
6. Liaises with other project and program areas to coordinate interdependencies and resolve issues.
7. Supports business units in the resolution of in-depth user questions and issues following production support process and SLA’s.
8. Maintains a working knowledge of new technology and software engineering standards, practices and tools.
9. Provides input to APM/DPM in creation of Product Roadmap, High Level Estimates

Collaborates with IT management to define and develop documentation & engineering artifact standards, guidelines, processes, and templates

The Software Engineer is responsible for development, implementation, and maintenance of software solutions. The role includes working on Front-end and back-end systems. The main duties include understanding user requirements, translating them to Front/Back End code, developing database objects and APIs.

Job Responsibilities

The candidate will provide analysis, design, coding, debugging, testing, and support of software applications.

1. Works with the Agile Program Manager (APM), Digital Product Manager (DPM), and Business Systems Analyst (BSA) to accurately capture stakeholder requests and system specifications and translate them into engineering artifacts, which typically include design specifications, source code, test scripts and test results.
2. Coordinates with software architects and Software engineer IVs to ensure that the engineering realization is in accordance with Enterprise Architecture principles and software development best practices.
3. As part of Agile teams, completes software development work which includes application design, coding, code review and testing. Keeps Agile team and APM apprised of project status.
4. Offers suggestions to stakeholders on devising effective and efficient approaches to achieve project and program objectives.
5. Manages engineering risks by proactively tracking and communicating issues and devising methods to mitigating them.
6. Liaises with other project and program areas to coordinate interdependencies and resolve issues.
7. Supports business units in the resolution of in-depth user questions and issues following production support process and SLA’s.
8. Maintains a working knowledge of new technology and software engineering standards, practices and tools.
9. Provides input to APM/DPM in creation of Product Roadmap, High Level Estimates

Collaborates with IT management to define and develop documentation & engineering artifact standards, guidelines, processes, and templates

The QA Engineer II is responsible for testing of all software product changes. The incumbent partners with internal and external stakeholders to ensure products conform to the desired quality standard. This role requires technical skills and a high degree of problem solving skills. The individual will be expected to actively contribute towards the team and organizational goal of continuous process improvement. This role requires strong communication skills and the ability to work well with others. This role will focus on configuring and setting up test automation.

Job Responsibilities

1. Soft Skills

• 1. Ability to work well under pressure.
• 2. Ability to work well with others.
• 3. Ability to be flexible and adapt to changes quickly.

2. System Analysis

• 1. Learns and maintains knowledge of the business applications for the products being tested.
• 2. Follows software testing corporate standards.
• 3. Keeps stakeholders updated with testing status.
• 4. Maintains test scenarios and test cases.

3. Test Planning and Execution

• 1. Performs test planning activities as required.
• 2. Creates and modifies test cases.
• 3. Creates and modifies test data.
• 4. Executes test cases and records results in test management system.
• 5. Automation Testing – Set up and maintain automation tests and be involved with CI CD.

4. Defect Management

• 1. Identifies software defects.
• 2. Creates and manages assigned defects in defect management system.
• 3. Determines defect severity based upon corporate standards.
• 4. Works with Agile team and stakeholders to communicate defect information.
• 5. Retests defect when issue has been resolved.
• 6. Provides additional documentation to software engineers as required

Business Systems Analyst

The Business Systems Analyst is responsible for collaborating with the digital product managers (DPM), business system owners, and users to capture the right business requests and accurately translating them to specifications that aid design, coding and testing of complex software and/or data warehouse applications within the organization.

The BSA performs a liaison function between the DPM, business users, software engineers and QA analysts for implementing software solutions in order to accurately realize business goals.

• Works with the business users and DPM/Proxy DPM to accurately capture all stakeholder requests and translate them into system specifications. Writes user stories based on the epics or larger scope stories created by the DPM/Proxy DPM. Meets INVEST and DOR criteria for stories. Works with the Sprint team on breaking stories down into smaller vertical slices.
• Identifies and captures Acceptance Criteria for user stories. Works with the testers to ensure that all software components are tested adequately. Reviews test cases in Test Rails, collaborates with Developers and Testers on the right number of tests, types of tests applicable for the story, and the story DOD. Accepts the story on behalf of the DPM/Proxy DPM, confirms it meets the DOD.
• Collaborates with QA on documenting bugs found in non-production environments, captures them in Jira, meets DOR for bugs. Helps PDM/Proxy DPM prioritize non-prod bugs and issues, based on potential Production impact.
• Assists Support group with identifying DOR for Production bugs.
• Leads the end-to-end/integration testing, assists DPM in planning of the test effort. Collaborates with the business users/SMEs/stakeholders on the use cases and test cases.
• Maintains product and system documentation in Confluence, Miro, and other tools. Collaborates with BPMs, analyzes, maps, and communicates current state and future state business processes.
• Continuously builds relationships with business users (key and designated stakeholders, business users, BPMs), obtains and grows knowledge about the business process. Serves as an SME on the Product Team.
• Leads or assists DPM/Proxy DPM in sprint ceremonies like backlog refinement and sprint review/demo.
• Assists DPM/Proxy DPM in in providing Release notes with a specific use case, screen shots, detail on the changes, etc.

Job Responsibilities

• Be the SME for the application area your team owns. Have deep understanding of the current workflow, rules, dependencies, potential impacted areas. Always continue learning your application, understand new features being developed, be the gatekeeper of the consistency and cohesiveness across screens, actions, data, etc.
• Speak the Business language. Understand and be able to articulate the business process from the user’s standpoint. Remember, they are not limited to our application, their process involves multiple systems, as well as manual components (excel, email, verbal communication). Build relationship with users and business SMEs, keep learning from them - shadow, ask for their training documents.
• Create and maintain documentation, take initiative, refer other team members to your documents.
• Write great user stories - small, concise, well defined, with just enough number of details. Refine and break them down with the team, be the champion of the vertical story split.
• Be the gatekeeper of quality on the team. Create Acceptance criteria, help QA understand the system’s expected behavior. Review the test cases in Test Rails, help QA find a way to figure out the system’s actual behavior and make sure it marches the AC. Create plans for end-to-end testing, document use cases, hep QA plan. Decide what needs to be automated as part of the regression test suite.

We are seeking a junior-level Full Stack Developer (.NET/UI) to build-out business web application and API development. 

The role includes working on Front-end and Back-End systems. The main duties include understanding user requirements, translating them to Front/Back End code, developing database objects and API services.

Job Responsibilities

• Understand functional requirements.
• Design and code current and new business functionality in the strategic platform.
• Ensure solutions conform to best practice design.
• Strong communication and team-working skills.
• Pro-active and cooperative attitude.
• Managing deployment of applications.
• Excellent Analytical ability and showing keen interest to learn new platforms and technologies.
• Experience in Insurance/Reinsurance domains will be an added bonus.

The finance analyst is responsible for collection, organization, interpretation, analysis, recording, documentation and dissemination of complex data sets. The candidate will process and reconcile accounts receivable, payables and general ledger related transactions with a strong focus on accuracy, timeliness, customer service and the ability to work in a fast paced environment. The candidate will provide support and be part of the UK Finance team and will report to the Bank Reconciliation and Accounts Payable manager in London.

• Reconcile weekly bank reconciliations for different currency bank accounts within Arch Insurance Europe including Arch Syndicate
• Input, record, process, balance and maintain receipts for Arch Insurance Europe companies
• Prepare reinsurance reconciliation
• Assist in quarter close process and annual audit
• Work closely with the Credit Control department in respect of identifying receipts especially non-bureau receipts
• Ensure accurate recording and maintenance of accounting transactions
• Liaise with internal teams to investigate and analyze regarding any receipt queries, and ensure timely clearing down of suspense/control clearing cash accounts
• Execute daily operational activity and document management
• Perform financial analysis, reconciliation and generate key reports
• Perform daily validation processes to ensure accuracy and compliance

The Arch Re Security & Business Resiliency organization manages the security risk across all aspects of Arch Reinsurance segment, including its affiliates, business. We are currently experiencing incredible growth in order to meet the security needs of the of the world’s most reputable P&C Reinsurance brand. With team members located in over 14 countries, you will have an excellent opportunity to influence the security culture at Arch Re and further develop your career.

As a Business Continuity Disaster Recovery, you will ensure adherence to Arch’s Global business Resiliency and Disaster Recovery Standards, helping the company prepare to content with critical business disruptions in an increasing complex world. As part of our Arch Re Resiliency team, you will support and help maintain a risked-based Disaster Recovery Governance program. This will include driving initiatives with the Corporate Resiliency Office to push world leading resiliency operations in Arch re including prioritizing, tracking, and providing status reporting of compliance, work assignments, projects, and program initiatives.

The ideal candidate will be successful in their field with a proven ability to communicate, implement, and measure Disaster Recovery compliance and resiliency within a large, global, and complex enterprise.

Job Responsibilities

• Under the direction of the Business Continuity Disaster Recovery Manager, help execute the IT Disaster Recovery Program, including leading the design, implementation, and communication of the IT DR activities and processes that ensure the integrity and availability of company data, databases, information systems, and technology.
• Perform risk analysis to identify critical technology operations and systems that are core to continued business operations in the event of a catastrophic event.
• Monitor, coordinate, and lead testing of IT DR Recovery Plans and backup systems.
• Support the development and delivery of training, documentation, and communication of DR procedures across the Arch Reinsurance segment and its affiliates.
• Support the IT DR Program ensuring it’s suitable, workable, and maintained/updated to reflect relevant changes across the entities globally.
• Support and maintain DR governance processes, policies, procedures, and best practices that help keep all DR Program components aligned, current, relevant, actionable, and auditable.
• Support and drive IT DR testing activities with application and infrastructure owners.
• Collaborate with IT operational teams to advance the IT DR Program maturity ensuring replication occurs and processes are active, efficient and effective.
• Participate in providing assurance of outsourced providers DR contractual provisions and validate testing through a rigorous review and challenge process.
• Support process to identify and document gaps/risks and impacts, make recommendations and help drive the development of robust recovery strategies.
• Support process to monitor and report on actual recovery time and point KPIs/KRIs relative to RTO and RPO, including assess and audit Disaster Recovery plan and test protocols, and change management methodology.
• Interface with suppliers and vendors as needed to evaluate software, hardware or services and makes recommendations.
• Work close with the Business Continuity Team and assist as necessary with the technical elements of the BIA/BCP process.

The data analyst is responsible for collection, organization, scrubbing, interpretation, analysis, documentation and dissemination of cat modeling exposure and results. The candidate will process insured exposure schedules to ensure data integrity through queries, views and reports. This candidate will provide underwriting support as part of the US CAT Modeling team.

• Interpret data, analyze results and provide ongoing reports
• Develop and implement data cleansing techniques and strategies that optimize workflow efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze and interpret trends or patterns in exposure and loss data sets
• Filter and scrub data, evaluate for performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

Arch Insurance Group is seeking a motivated aspiring actuary to join our team. Our group supports product development and rating filing across all admitted insurance products such as Workers Compensation, General Liability, Commercial Auto, Professional Liability, Property, Travel, Accident, Lenders and Surety, etc.

This position is an excellent opportunity for a new actuarial candidate looking for intellectual and professional challenges, learning actuarial skills and understanding various products in Property & Casualty insurance.

• Collaborate with other pricing actuaries and cross-functional business partners to rollout new programs/products and revise existing products & rate plans.
• Perform rate indication, impact analysis and competitor research to help develop rate plan.
• Maintain and enhance various tools and processes with programming applications (e.g. SQL, Snowflake, Python, VBA) to improve efficiency, scalability and speed-to-market.
• Learn and Understand Property & Casualty insurance products and actuarial concepts/techniques

Strategic Analytics is a dynamic, growing team at Arch.  The team develops innovative predictive models and analytical tools to improve profitability and growth.  This position will support the technical implementation of predictive models and analytical tools of the Strategic Analytics team.  The position requires strong Python and API experience, as well as user-facing application support experience.  The role is for an individual who is open to exploring and implementing new technology in Azure and Databricks, as the team is dynamic and the technology needs and requirements are fluid and will evolve over time.

• Develop and maintain Azure Functions and APIs
• Develop libraries using Python
• Develop real time data transformations, model variable creation, and orchestration activities to support the scoring process
• Use SQL, Python and Snowflake to explore and understand underlying data, and suggest improvements for performance and best practice
• Document technical workflows and implementation processes
• Create and maintain implementation testing scripts (unit and bulk)
• Collaborate with project stakeholders and other developers
• Code development and deployment using VS Code and GitHub
• Contribute and enforce evolving best standards and practices

The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports. 

• Interpret data, analyze results, and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

Required Skills/Experience

• Bachelors Degree level education in a numerate subject
• 1-3 Years Professional Experience

The operations analyst is responsible for collection, organization, interpretation, analysis, scrubbing, documentation and dissemination of complex data sets. The candidate will provide analysis, will process and normalize the data to ensure data integrity and will create queries, views and reports. 

• Interpret data, analyze results, and provide ongoing reports
• Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Identify, analyze, and interpret trends or patterns in a complex data sets
• Filter and scrub data, and review reports and performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

Required Skills/Experience

• Bachelors Degree level education in a numerate subject
• 1-3 Years Professional Experience

The HR Assistant works with Senior HR Business Partner and is responsible for HR operations assistance to the dedicated client group. The HR Assistant provides general administrative support and HR advice within HR remit. The HR Administrator’s responsibilities include Tier 1 and Tier 2 tasks.

• Complete WD processes, including hiring, onboarding, offboarding, recruitment, and job changes.
• Oversee probation period process and documentation.
• Manage contingent workers hiring process.
• Manage onboarding processes, including document preparation, background checks management, vevo checks, and communication with IT, operations team and hiring managers.
• Manage employee records, including WD and employee files.
• Assist with recruitment processes, such as job advertisement, and resume reviews.
• Assist with invoices administration.
• Assist with recruitment agency communication.
• Support preparation of HR reports.
• Assist with WD projects- system improvement.
• Assist with payroll activities and oversee ADP employee set up.
• Provide guidance to the managers regarding HR and WD processes.
• Assist with preparation of HR communication, including HR updates.
• Assist with HR records management.
• Prepare HR letters.
• Assist with L&D processes, such as planning, reviewing and recording L&D activities.
• Work with Senior HR Business Partner on HR projects.
• Ensure HR system and employee files are correctly updated and up to date.
• Guide employees regarding HR public documents location, system usage, benefits.
• Assist with benefits management.
• Conduct general duties associated with day to day underwriting operations.
• Be proactive in improving processes and communication with all internal and external stakeholders.

General responsibilities:

• Collaborate effectively with other business units.
• Adhere to company’s policies, procedures and local guidance as well as to the legislation.
• Other reasonable duties as directed by the business, within the scope of the role.

The Junior Finance Analyst is responsible for collection, organization, interpretation, analysis, recording, documentation and dissemination of complex data sets. The candidate will process and reconcile accounts receivable (AR) and cash receipt transactions in the AR subsidiary ledger/system with a strong focus on accuracy, timeliness, customer service and the ability to work in a fast paced environment. The candidate will provide support and be part of the Australia Finance team.

• • Input, record, process, reconcille, maintain cash receipts and premium receivable
• Execute daily finance operational activity and document management
• Work closely with Finance & Underwiting operations department in respect of identifying receipts
• Perform allocation or application of cash receipts to written premium
• Analyse, identify and document inconsistencies with booked premium transactions
• Liaise with internal underwriting operations and external brokers to obtain required information
• Analyse, review and allocate items of unallocated cash resolved by underwriting operations team
• Assist in quarter close process and annual audit
• Perform financial analysis, reconciliation and generate key reports
• Assist in preparation of aged debt report
• Weekly reporting to the Australian Finance Reporting Manager on Aged Debt and Unalloated cash.

The Senior Site Reliability Engineer (SRE) has a strong technical background in multiple
engineering disciplines. This position will interface closely with a tight-knit team of engineers
across a broad range of technical areas that provide managed services to internal global
customers. The ideal candidate will have a balance of breadth across engineering disciplines, depth and expertise in select areas, and practical real-life experience solving very complex problems while maintaining patience and professionalism in the most critical moments. The incumbent operates independently on complex assignments involving the analysis of both business and regulatory requirements, as well as the analysis of the individual technical implementations to maximize benefit to the business. This role requires an in depth knowledge of Active Directory, Federation, Linux, Storage, VMware ESX, Windows Server, and related system technologies. As a technical subject matter expert, you will mentor system engineers, review existing and implement new solutions to meet business objectives. The incumbent will act as an internal team escalation point for systems requests and issues. Travel up to 15% maybe be required based on project needs.

Job Responsibilities

• Design & deploy a robust monitoring/alerting strategy, defining & implement self-healing capabilities, creation & updating of automated runbooks/playbooks, triaging & solutioning production incidents.
• Subject Matter Expert on SolarWinds NPM, SAM, and NCM, and growing and maintaining the SolarWinds application infrastructure Work with the Network/Systems/Applications teams.
• Support to troubleshoot and understand system faults and application performance issues to design monitoring capabilities that can detect and auto correct.
• Build monitoring, alerting and dashboarding solutions that improve the visibility into our applications' performance and infrastructure metrics and keep operational workload stable.
• Use automation to streamline the monitoring of applications and services using scripting and tools.
• Good knowledge of Splunk, NewRelic, DataDog, Pingdom, AppDynamics and other monitoring tools.
• Tracks issues and business requests, and conducts research on broad-based solutions and
  new features that meet customer needs.
• Monitoring application performance usage through the use of APM and other monitoring tools to isolate the fault domain and identify root cause of performance issues.
• Facilitate blameless Incident Retrospectives to understand root causes, communicate learnings, determine remediation and make continuous enhancements to monitoring.
• Identifying, evaluating, and recommending monitoring tools and diagnostic techniques. Assess gaps in as-is monitoring tool capabilities and recommend tools to augment or replace.
• Monitoring support incident queue, investigating and resolving logged 3rd level technical support incidents.
• Mentoring / assisting eNOC Support staff with incident diagnosis

This role will give you the opportunity to:

• Be a part of an International Team: Our team is spread across USA, Philippines, and India.  
• Work in Cloud: We are heavily invested in Cloud and only getting started.
• Automation: You’ll work on creating new processes and tools that will replace manual processes and add more value to business.

Our CI/CD Stack:
GitHub, GitHub actions, SonarQube, JFrog Xray, ArgoCD

Our QA Stack:
Selenium, Eclipse, Java.

Our Dev Stack:
.NET/SQL Server, Azure

This role will give you the opportunity to:

• Be a part of an International Team: Our team is spread across USA, Philippines, and India.  
• Work in Cloud: We are heavily invested in Cloud and only getting started.
• Automation: You’ll work on creating new processes and tools that will replace manual processes and add more value to business.

Our CI/CD Stack:
GitHub, GitHub actions, SonarQube, JFrog Xray, ArgoCD

Our QA Stack:
Selenium, Eclipse, Java.

Our Dev Stack:
.NET/SQL Server, Azure

The Software Engineer - Level II - develops, implements, and maintains software solutions that enable business operations to realize company goals & objectives. The incumbent performs analysis, design, coding, debugging, testing, and support of software applications. May be assigned to develop new applications/systems, enhance/upgrade existing systems or provide production support. He/she works independently on moderately complex projects, receiving only general direction. May provide assistance and direction to less experienced peers.